Daniel Murray on the business case for empathy (#28)

Candour Communication Podcast

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3y ago 1:02:41

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1:57 - background in mathematics, banking and insurance.

5:35 - some factors were missing.

9:27 - what factors made the difference?

11:30 - how to convince sceptics of value of people skills.

17:58 - what non-profits teaches about motivation and leadership.

23:27 - why did empathy stand out as a skill?

26:34 - judgement and assumptions.

28:46 - how to practice empathy.

32:30 - empathy doesn’t mean you don’t make tough decisions.

33:48 - empathy does not require you to feel the emotions.

36:10 - a tool to help be more empathetic.

37:00 - an example of empathy in action.

43:55 - how empathy helps product design.

44:45 - how does empathy help individual contributor at work?

46:05 - shaping workplace culture.

48:30 - accused of not empathising?

50:00 - taking empathy too far.

52:50 - a story about resilience.

57:00 - empathy enables diversity.

58:19 - one act of kindness can impact a life.

1:01:27 - get in touch with Daniel.

You can find more detailed show notes with links to references at: https://candourpodcast.com/daniel-murray/

52 episodes