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Customer Success in SDK Software Companies
Manage episode 366264387 series 3460873
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In this podcast episode, join Binah's Director of Customer Success, Nir Cohen, as he dives into the world of customer success in SDK companies.
Discover how CSMs (Customer Success Managers) play a crucial role in guiding customers towards success with their SDK solutions.
Nir shares valuable insights and strategies, including:
Leveraging metadata collected from device activations and measurements of SDK services to predict trends and identify customer challenges in navigation.
Exploring the difficulties faced by SDK companies in maintaining high-touch relationships with customers due to limited usage data availability.
Gaining a deep understanding of customer needs and addressing them effectively and objectively.
Harnessing the power of Customer Success software to enhance engagement and implement successful strategies.
Coaching CSMs on effective communication skills to improve customer retention and satisfaction.
Maintaining regular contact with customers, monitoring project progress, and organizing meet-ups, both physical and virtual, to ensure customer success is achieved.
Tune in to this insightful podcast episode to gain a comprehensive understanding of customer success in the world of SDK companies and learn how to empower your customers with effective strategies.
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Additional Resources:
🎥 Watch: Defining the Customer’s Desired Outcome Using CUSTOMER DATA
https://bit.ly/3b8zZgp
📑 Read: Building a Proactive Data-Driven Customer Success Engagement
https://bit.ly/3Or0bB7
🎥 Watch: Customer Success – DATA, METRICS, and KPIs
https://bit.ly/3b3x20g
🎥 Watch: How to Leverage Usage Data to Improve PRODUCT ADOPTION
https://bit.ly/3benOyw
🎥 Watch: Overcoming Technology ADOPTION Challenges
https://bit.ly/3y6YW4U
🎥 Watch: Data-Driven EXPANSION SELLING Strategy Framework
https://bit.ly/3bgbpKw
⏬ Infographics: Top 5 Tips for SDK Customer Success
https://bit.ly/49Hmbms
⏬ Infographics: Customer Metrics when Usage Data Doesn’t Exist
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter
Chapters
1. Intro (00:00:00)
2. SDK definition (00:01:51)
3. Marathon Tactics (00:02:19)
4. CSM tasks (00:04:19)
5. SDK solution challenges (00:05:29)
6. Trends Alert (00:06:54)
7. Upsell Opportunities (00:07:52)
8. CSM role (00:09:22)
9. Tools (00:10:27)
10. Create alerts (00:11:42)
11. Milestones (00:13:22)
12. Onboarding CSM (00:14:14)
89 episodes
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