EP062: Responding, Rescheduling, and Recovering!


Manage episode 230511579 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn about new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline that saved a wedding. Bite-Sized Delight From the Episode: • How to better serve your customers across all social media platforms. • How to explain and empathize when communicating about unfortunate situations that will impact your customers. • How to go the extra mile for a customer - and provide the opportunity for others to watch the process. Are You Looking for Things We Referenced? • How to Improve Your Social Customer Service in Three Easy StepsFour Ways to Speak to Your Customers Effectively on Social MediaHow to Take Your Customer Care on Social Media to the Next LevelEmpowerCX - April 9-10, 2019 - Ft. Lauderdale, Florida

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes