Creating & Using SOPs in Freight Brokerage | Episode 253

Freight 360

Leadership and growth take center stage in this episode. It's not just about what you do but how you show it. We underscore the importance of hands-on leadership, effective delegation, and the pivotal role of SOPs in building a resilient organization. Learn how to transition employees to self-reliance, leverage tools for training documentation, and prepare for unexpected events. From handling every task yourself to creating a self-sustaining company, we provide strategies for fostering a knowledgeable and independent team. Tune in for real-life examples and actionable insights on building a robust, self-sustaining organization that thrives, even when key personnel are absent.

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Chapters

1. Sports News and Political Opinions (00:00:00)

2. Improving After-Hours Support Procedures (00:08:38)

3. Streamlining After-Hours Communication Procedures (00:17:15)

4. Creating and Implementing Effective SOPs (00:22:32)

5. Effective Leadership and Growth Mentality (00:33:42)

6. Effective Communication and Streamlined Procedures (00:38:38)

7. Establishing Effective Communication Through Procedures (00:47:58)

8. Building Company Growth and Delegation (00:55:10)