Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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438: How to Earn Fierce Loyalty Through 3 Key Principles with Sandy Rogers
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Manage episode 233315965 series 2391186
Content provided by Pete Mockaitis and How to be Awesome at Your Job. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pete Mockaitis and How to be Awesome at Your Job or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Sandy Rogers shares the three core principles required to earn the devotion of both customer and colleague. You'll Learn: The 3 core loyalty principles of responsibility, empathy, and generosity How indifference can destroy loyalty The importance of weekly team huddles for reinforcing new behaviors About Sandy: Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is a graduate of Duke and Harvard Business School. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep438 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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1038 episodes
MP3•Episode home
Manage episode 233315965 series 2391186
Content provided by Pete Mockaitis and How to be Awesome at Your Job. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pete Mockaitis and How to be Awesome at Your Job or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Sandy Rogers shares the three core principles required to earn the devotion of both customer and colleague. You'll Learn: The 3 core loyalty principles of responsibility, empathy, and generosity How indifference can destroy loyalty The importance of weekly team huddles for reinforcing new behaviors About Sandy: Sandy Rogers is the leader of FranklinCovey’s Loyalty Practice. He was previously Senior Vice President at Enterprise Rent-A-Car. During his 14 years there, Sandy managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches. Before Enterprise, Sandy worked in marketing at Apple Computer and at P&G. He is a graduate of Duke and Harvard Business School. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep438 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
…
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1038 episodes
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