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Content provided by Heather R. Younger, J.D., Heather R. Younger, and J.D.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heather R. Younger, J.D., Heather R. Younger, and J.D. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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318: Is Culture Collision Costing You Customer Loyalty?
Manage episode 410135426 series 2153103
Content provided by Heather R. Younger, J.D., Heather R. Younger, and J.D.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heather R. Younger, J.D., Heather R. Younger, and J.D. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities.
From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach to address Culture Collision.
By prioritizing customer satisfaction and aligning business practices with customer expectations, companies can navigate through this challenge and emerge stronger on the other side. Let's work together to bridge the gap between leadership and customers, creating a harmonious relationship built on mutual respect and shared values.
333 episodes
Share
Manage episode 410135426 series 2153103
Content provided by Heather R. Younger, J.D., Heather R. Younger, and J.D.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heather R. Younger, J.D., Heather R. Younger, and J.D. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities.
From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach to address Culture Collision.
By prioritizing customer satisfaction and aligning business practices with customer expectations, companies can navigate through this challenge and emerge stronger on the other side. Let's work together to bridge the gap between leadership and customers, creating a harmonious relationship built on mutual respect and shared values.
333 episodes
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Similar to Leadership With Heart
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
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continue reading
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…
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…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
The best sales leaders in the world are revealing their points of view, playbooks, and tried and true tactics...only on Reveal: The Revenue Intelligence Podcast. Join us each month as host Dana Feldman digs deep into the world of the sales leaders she admires and aspires to be from some of the largest and most prominent organizations. Whether you're a CRO or aspiring to be one, these conversations will help you lead teams well, surpass revenue goals, and stay ahead of industry trends. Dana F ...
…
continue reading
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