Episode #140- Why your shop needs S.O.P's

Mind Wrench Podcast

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Does the way your CSRs answer the phone, communicate with & onboard your customers seem to be inconsistent?
Is every one of your ROs processed the same through metal, paint & final delivery?
Are your Google or CSI reviews suffering due to delayed deliveries, poor communications or inconsistent quality?
The missing link could be the lack of Standard Operating Procedures (SOPs). This episode unravels the critical role of SOPs in shaping up your business, impacting everyone from your technicians to your most valuable asset - your customers. Discover the massive difference standard procedures can make in controlling the quality in your repairs and how this minor yet significant change can reap major benefits.
But, it's not just about your collision repair business. SOPs are a game-changer across industries, from small enterprises to corporate juggernauts. Get practical insights on how to create and implement effective, easily understood SOPs that can streamline your operations and elevate customer satisfaction.
This week, I'm sharing a ton of resources, tips, and methods to get your SOPs up and running. And most importantly, learn why it's essential to have your employees on board with your SOPs from the outset.
Let's switch gears and drive your business to its full potential. Grab pen & paper and take some notes... you're NOT going to want to miss this episode!

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Chapters

1. Standard Operating Procedures in Your Shop (00:00:00)

2. SOPs in Business (00:09:06)