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Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]
Manage episode 363559049 series 2875989
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Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe.
What does patient experience mean to you? 1:13.868 – 1:49.720
How can you give your patient their best life? 2:04.793-3:26.103
What questions are you asking your patients? 4:03.542 – 4:56.363
How important is it to have compassion in the patient experience? Why? 5:33.771 – 8:01.393
Can compassion be taught? 8:18.261 – 9:09.797
Why is compassion not taught in school? 9:18.735 – 10:09.064
If the world of academia was listening to this episode right now, what would you tell them about compassion? 10:29.044 – 11:14.012
How important is it to know the patient’s journey? 11:45.060 – 12:49.967
Have a Compassionate Mindset – [Don’t make your patients wait] 14:17.664 – 15:34.118
On a prior conversation you mentioned that your professionals have coaches, so why is that so important? 15:53.417 – 16:25.891
Why All clinicians should have coaches - A good coach will help the patient and human experience 17:32.468 – 19:19.741
How does listening change patients’ behavior? 19:59.292 – 21:58.134
23:41.293 – 24:16.533 How to use visualization to improve Healthcare
How can you check your bias before listening? 25:02.908 – 26:06.628
If you could leave a note to all customer service professionals, what would you say? 29:19.711 – 30:02.351
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