S6 Ep. 123 GROWING A RESTAURANT CHAIN, HIS CAREER CHANGE FROM ACCOUNTANT TO RESTAURATEUR AND THE IMPORTANCE OF UNDERSTANDING PEOPLE IN A HOSPITALITY BUSINESS WITH GAVIN ADAIR, CEO OF ROSA’S THAI

Supersonic Hospitality Marketing Podcast Sponsored by Vita Mojo feat. Mark McC

In this episode of the Supersonic Hospitality Marketing podcast, Mark McC chats to Gavin Adair, the CEO of Rosa's Thai restaurant chain. Gavin shares his experience of opening a new Rosa's Thai location in Glasgow and discusses the positive feedback they have received so far. He also talks about the revitalization of the area where the restaurant is located, with other businesses opening nearby.

The discussion then shifts to the overall performance of Rosa's Thai and the challenges faced by the restaurant industry. Gavin reveals that despite the difficulties faced by many businesses, Rosa's Thai has been performing well and exceeding expectations. Gavin attributes their success to the quality of their food and the efficient operations of their kitchens.

The conversation delves into Gavin's background and how he transitioned from being a chartered accountant to working in the hospitality industry. He shares his journey from working as a finance director at Gondola Group to joining Mark Selby and Tommy Miah in launching Burrito Mama and DF Mexico. Gavin expresses his passion for the restaurant industry and his desire to be a hands-on doer rather than an advisor.

Gavin reflects on the importance of relationships and the supportive culture at Oaxaca, where he previously worked. He emphasises the value of common sense and understanding what makes people tick in order to succeed in the industry. Overall, the episode provides insights into Gavin's career trajectory and the success of Rosa's Thai as a restaurant chain.

About Gavin Adair

Gavin joined the then 10-strong Rosa’s Thai in July 2017 to help lead its growth. Since then the business has grown to amost 40 sites with a strong committed pipeline beyond. He joined Rosa’s after 4 years at Wahaca where he spent 2 years developing and launching the Burrito Mama and DF/Tacos businesses, and a further 2 years as Commercial and Strategy Director. Gavin’s career in F&B began in 2010 when he joined Ask Italian as Finance Director, before which he worked in a number of finance roles both in the UK and overseas. He is a Chartered Accountant, holds an MBA from London Business School, and is a more recent graduate of the Rosa’s Wok School!

This podcast is sponsored by Vita Mojo.

About Vita Mojo:

The future of your restaurant, built together.

Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system.

Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic

Our SIlver Sponsors are:

GRTFL - The modern hospitality tipping platform

GRTFL.com

&

RMI - The Restaurant Marketing and Innovator's Awards + Summit

https://www.restaurantinnovator.com/

&

Saved by Robots:

Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.

Visit Savedbyrobots.com to get in touch

About Mark Mcc:

Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.

For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:

[e-mail]

07881314385

This podcast is sponsored by Vita Mojo.

About Vita Mojo:

The future of your restaurant, built together.

Vita Mojo’s all-in-one platform helps restaurants increase ATV, run more efficiently and deliver an exceptional, fully-branded guest experience. Our restaurant management platform transforms your online and off-premise order sources - including delivery networks - in one fast, reliable and easy-to-use system.

Vita Mojo is trusted by leading hospitality operators such as LEON, YO! And GAIL’s, as well as midsize and large restaurants across the UK and Europe to continuously innovate - beyond their menu. To find out more visit vitamojo.com/supersonic

Our Silver Sponsors are:

Airship and Toggle:

Airship is a data-driven CRM for the hospitality industry. Restaurants, bars, hotels, and pubs can use Airship to email marketing and create personal relationships with their customers.

Check out https://airship.co.uk/ for more information.

Saved by Robots:

Saved by Robots are passionate about creating compelling brands and memorable experiences through great design, engaging storytelling and genuine authenticity.

Visit Savedbyrobots.com to get in touch

NFS Hospitality:

NFS combine innovative hospitality and booking system technology with first-class customer service to deliver outstanding long-term value.

Find out more at https://www.nfs-hospitality.com/

About Mark Mcc:

Mark McCulloch is one of the leading food, drink and hospitality brand and marketing minds in the world. Mark has over twenty years brand, marketing, digital and social media experience holding senior and board-level positions at lastminute.com, Barclaycard, YO! Sushi and Pret A Manger. Mark co-founded multi-award-winning brand and marketing agency WE ARE Spectacular in 2012 which is still going strong today. Mark is now fulfilling his lifelong ambition to live and work by the sea in Brighton where he is a Virtual Chief Marketing Officer and Brand Strategist for the best hospitality, tech and B2B brands in the UK and beyond. Mark is also a popular thought leader, speaker and broadcaster, the highlight of which being in 2018 when Mark began podcasting and his Mark McC Supersonic Food Marketing podcast hosting guests including the greatest digital mind in the world Gary Vaynerchuk plus music legends Fatboy Slim and Alan McGee (the man who discovered rock band Oasis). Mark’s podcast has been downloaded hundreds of thousands of times and has reached the top 10 in the UK iTunes business charts and is a regular Top 100 podcast in multiple countries around the world helping educate, entertain and inspire both the marketing and business community. Mark is also the Campaign Director for Hospitality Rising which is an 'Be The Best' army style campaign for hospitality to help solve the hospitality recruitment crisis forever.

For Brand & Marketing Strategy & Consulting, Non Exec Director, Speaking, Hosting and Podcast queries contact:

[e-mail]

07881314385