The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
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đ¤đď¸Want REAL customer insight? âThe one with the eyes and ears of your brandâ Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:52 Knowledge to Experience
4:51 Empathy in Customer Experience
7:18 The Undervalued Front Line
9:29 Moving from cost center to revenue generator
14:38 Customer stories to drive improvement
17:23 1st Class Lounge
23:05 Why havenât all companies embraced customer experience
25:59 Gorgiasâ approach to customer listening
31:04 Balancing policy with human decision
33:20 Contact info and closing
If you like CX Passport, I have 3 quick requests:
â Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
â Join other âCX travelersâ with the weekly CX Passport newsletter www.cxpassport.com
â Accelerate business growthđ by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/milagros-gonzales-520565183/
174 episodes