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Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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EP028: Peeing, Agreeing, and Foreseeing!

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Manage episode 202382190 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone.

Bite-Sized Delights From the Episode:
  • Why an unexpected customer experience creates powerful word-of-mouth.
  • The difference between how you think you impact your brand and how customers experience it.
  • How you can take a page from the Cubs.
  • An opportunity to learn more about customer experience.
Are You Looking for Things We Referenced?
  continue reading

185 episodes

Artwork
iconShare
 
Manage episode 202382190 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone.

Bite-Sized Delights From the Episode:
  • Why an unexpected customer experience creates powerful word-of-mouth.
  • The difference between how you think you impact your brand and how customers experience it.
  • How you can take a page from the Cubs.
  • An opportunity to learn more about customer experience.
Are You Looking for Things We Referenced?
  continue reading

185 episodes

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