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EP032: Introing, Hooking, and Frictioning!
Manage episode 204775611 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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185 episodes
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Manage episode 204775611 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
What the research shows about putting a little friction in your customer experience, the four-step process to hook your customers, and a guide to making great introductions.
Bite-Sized Delights From the Episode:
- How adding friction early in the customer experience can get customers to invest in the relationship.
- The keys to making a great introduction.
- A close look at how you can tap into the feedback loop that gets customers engaged.
- Why every industry needs to worry about disruption.
185 episodes
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