Manage episode 205328332 series 1676096
The question you need to ask yourself to test your customer experience, the greatest hits of retail failures, and the highs and lows of the retail experience.Bite-Sized Delight From the Episode:
- The one question you need to ask to test your customer experience.
- The wall of shame for the retail experience.
- The best and worst of shopping at retail stores.
- Retail trends for 2018 that you can’t afford to miss.
- Would You Do That to Your Mother by Jeanne Bliss
- Make Mom Proud
- #retailfail on Twitter
- “6 Hot Retail Trends in 2018” on SmarterCX
- Smarter CX by Oracle
- The Oracle CX Assessment Tool
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!