An original podcast brought to you by the graduate students of the Department of Anthropology at The Ohio State University. Join us once as we explore the human experience! We are now a part of the Anthropology Public Outreach Program at The Ohio State University. Follow us @ohiostateAPOP
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Content provided by Tony Winyard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Winyard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Similar to The Art of Living Proactively (Harnessing the Power of Your Choices)
I’ve spent over 20 years studying the emotions and experiences that bring meaning and purpose to our lives, and if there’s one thing I’ve learned it’s this: we are hardwired for connection, and connecting requires courage, vulnerability, and conversation. I want this to be a podcast that’s real, unpolished, honest, and reflects both the magic and the messiness of what it means to be human. Episodes will include conversations with the people who are teaching me, challenging me, confusing me, ...
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How To Fail with Elizabeth Day is a podcast that celebrates the things in life that haven’t gone right and what we might learn from them along the way. Every week, Elizabeth’s guest explores three failures, and what these failures have taught them about how to grow and succeed, better. We’d love to hear from you! Get in touch with Elizabeth to share your failures, problems or questions - anonymously or otherwise. She'll go through these each week with the help of her very special guests. And ...
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Episode 16 - Gerry Brown
Manage episode 224687968 series 2462354
Content provided by Tony Winyard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Winyard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The first thing you see on Gerry's site is
…
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"Customers are your lifeblood. lose them and you bleed to death"
Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands!
He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide positive outcomes for their customers and colleagues.
Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for huge companies in the UK, Canada, and EMEA. Including the likes of National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.
In this episode we discuss:
- Good and bad customer experience and talk about some of the airlines and telephone companies as examples.
- Gerry gives great suggestions on how companies can go implement better systems to improve the experience their customers receive.
- How AI will impact customer service.
- Customer service in the US, Canada and UK
Full details at:
249 episodes
Share
Manage episode 224687968 series 2462354
Content provided by Tony Winyard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Winyard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The first thing you see on Gerry's site is
…
continue reading
"Customers are your lifeblood. lose them and you bleed to death"
Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands!
He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide positive outcomes for their customers and colleagues.
Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for huge companies in the UK, Canada, and EMEA. Including the likes of National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.
In this episode we discuss:
- Good and bad customer experience and talk about some of the airlines and telephone companies as examples.
- Gerry gives great suggestions on how companies can go implement better systems to improve the experience their customers receive.
- How AI will impact customer service.
- Customer service in the US, Canada and UK
Full details at:
249 episodes
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Similar to The Art of Living Proactively (Harnessing the Power of Your Choices)
An original podcast brought to you by the graduate students of the Department of Anthropology at The Ohio State University. Join us once as we explore the human experience! We are now a part of the Anthropology Public Outreach Program at The Ohio State University. Follow us @ohiostateAPOP
…
continue reading
I’ve spent over 20 years studying the emotions and experiences that bring meaning and purpose to our lives, and if there’s one thing I’ve learned it’s this: we are hardwired for connection, and connecting requires courage, vulnerability, and conversation. I want this to be a podcast that’s real, unpolished, honest, and reflects both the magic and the messiness of what it means to be human. Episodes will include conversations with the people who are teaching me, challenging me, confusing me, ...
…
continue reading
Most of us have gotten at least a little emotional at some point recently. It’s natural. But why do we have emotions and how much should we pay attention to them on any given day? Can we learn to skillfully choose which emotions to listen to and which ones to just let move on by? In More Than A Feeling, the latest podcast from Ten Percent Happier, host Saleem Reshamwala goes on a real life quest to find the answers to these questions. He’ll experiment with neuroscientists, dive into stories ...
…
continue reading
Gain valuable insights for growth and learn practical tools to navigate the complexities of modern life. Experience an unfiltered Dr. Phil McGraw as he delves into the minds of the most exciting and accomplished people. From celebrities to ordinary individuals in extraordinary circumstances, to the world’s leading experts, every guest and topic is provocative, informative, and relevant. Dr. Phil addresses the collective psychology of different communities and regions by offering diverse pers ...
…
continue reading
The world has never been more connected. Yet never more divided. We yell at each other from inside our echo chambers. But change doesn’t happen inside an echo chamber. It’s time to get out, to stretch our legs, to step on some land mines. It's time to have an uncomfortable conversation with Josh Szeps. A DM Podcast
…
continue reading
How To Fail with Elizabeth Day is a podcast that celebrates the things in life that haven’t gone right and what we might learn from them along the way. Every week, Elizabeth’s guest explores three failures, and what these failures have taught them about how to grow and succeed, better. We’d love to hear from you! Get in touch with Elizabeth to share your failures, problems or questions - anonymously or otherwise. She'll go through these each week with the help of her very special guests. And ...
…
continue reading
Everyone has a dream. But sometimes there’s a gap between where we are and where we want to be. True, there are some people who can bridge that gap easily, on their own, but all of us need a little help at some point. A little boost. An accountability partner. A Snooze Squad. In each episode, the Snooze Squad will strategize an action plan for people to face their fears. Guests will transform their own perception of their potential and walk away a few inches closer to who they want to become ...
…
continue reading
Top tips & practical steps for diet, fitness, organization, self improvement & more. Get healthy, balance your life, and improve relationships and productivity with New York Times Best Selling Author, Celebrity Fitness Trainer & Diet Debunker Chalene Johnson and guests. No BS. Chalene delivers straight talk and simple strategies (with a side of humor) so that every show delivers a return on your investment of time. The Chalene Show is life coaching, personal development, nutrition, exercise, ...
…
continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
Hosted by Laura Cathcart Robbins, a writer and a recovery thriver and survivor, Laura found herself in an all too familiar position. In September 2018, she was the only black woman in the room at Brave Magic, a famed writer’s retreat. After it was over, she wrote about her “only one” experience in The Huffington Post and comments started flooding into her DM. These comments were from people from all races, ethnicities, creeds, and nationalities who had felt “othered”. Laura beautifully inter ...
…
continue reading
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