))
Every week, BZ Consultants Group's Founder/President, Brooke C. Furniss, differentiates facts from feelings. As it is imperative to surround oneself with people smarter than yourself, experts from their respective fields will be stopping by so we can learn, grow, and move this auto industry forward. Sit back, grab your beverage of choice, and let's continue to set the precedence of facts not feelings! Connect with me at https://bzconsultantsgroup.com/
…
continue reading
Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas f ...
…
continue reading
Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
…
continue reading
Velko Sales Training is dedicated to creating and developing top producers in the Automotive Sales World. We are interested in furthering your sales goals and passing on the knowledge and techniques that will help you on your way to becoming a master at sales and a true top producer. Velko Tuhchiev, the Founder of Velko Sales Training, is dedicated to teaching excellence to future sales masters. Championing a "pay-it-forward attitude" that's supported by unwavering gratitude, Velko will insp ...
…
continue reading
Mat Koenig is the CEO & Founder of KonigCo. He is a 20 Year Sales, Leadership and Training Veteran in the Automotive Industry and pioneer of new technologies. KonigCo offers mobile marketing and video conquest marketing for automotive dealers. Http://konig.co
…
continue reading
Concepts, Strategies, Tactics, and real-life examples which represent the foundations of Hamilton Sales Training. It is truly the evolution of the automotive sales business. Utilize integrity and transparency. Sell from a position of strength and learn to re-orient the automotive consumer, one guest at a time...
…
continue reading
Media Sales Monthly is for media advertising sales professionals. This monthly podcast from AdMall includes advertising sales outlooks and opportunities, a Selling Digital segment, and tips to help you make the sale.
…
continue reading
In this podcast we discuss all the different ways to increase growth, motivate sales people and turn your car dealership into one of the best in the country!
…
continue reading
1
Paintless Mentor Podcast | Paintless Dent Repair Training | Automotive Repair Marketing | Mobile Marketing
Derek Olson, Tim Olson
Learning Paintless Dent Repair and getting business was hard. It doesn’t need to be, especially when you discover interesting things from other fields. Things which at first do not appear related at all. This Podcast will make these connections to marketing and selling your service, and yes, to pushing dents.
…
continue reading
Welcome to "On Air with MrBeGreatToday," the all-positive podcast where optimism reigns supreme! Join your host, Mr. Be Great, as he dives into uplifting conversations and shares inspiring insights that empower you to embrace a brighter outlook on life. Each episode features engaging discussions with special guests, transformative stories, and practical tips designed to help you cultivate positivity and resilience in your daily routine. Whether you're navigating challenges or simply seeking ...
…
continue reading
Auto Dealer Live is hosted by David Villa, CEO of iPD. David has over 20 years of experience working in the Automotive industry and is passionate about being a voice of change that pushes the industry forward in a positive direction. In addition to David Villa, Auto Dealer Live also has a terrific co-hosts] in David Cribbs, who began his automotive career in 1989 and to this day remains passionate about the industry that gave him his start. The purpose of Auto Dealer Live is to bring togethe ...
…
continue reading
Whether you are building a BDC from the ground up or you have a an existing BDC, Colin can analyze your sales process, make recommendations on how you can sell more cars, assess the sustainability of your team members, provide one-time or ongoing training, coaching and management both in a classroom group environment and one-on-one, help your BDM/BDD by installing tools and metrics to hold your team accountable, or have an open-house recruiting event for your sales floor or BDC, 708-RED-LINE ...
…
continue reading
Welcome to a podcast designed specifically for those of you who are navigating the exciting yet challenging world of leadership. It's a common scenario – individuals being promoted in business, only to find themselves stranded when it comes to steering their teams towards success. The result? Countless hours lost in search of the right direction. If you've ever found yourself in that situation, pondering, "Where do I even begin?" or "What's my next step?" – don’t worry. Whether you're taking ...
…
continue reading
Sell more cars. Make More Money. Have More Fun. Conversations with automotive sales champions, experts, and authors about how car dealers, managers and salespeople can sell more cars to make a living and still leave time to make a life.
…
continue reading
1
Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth
25:10
25:10
Play later
Play later
Lists
Like
Liked
25:10
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes th…
…
continue reading
1
Order Takers Are Moving Out! Consider These Updated Interviewing and Onboarding Strategies
15:11
15:11
Play later
Play later
Lists
Like
Liked
15:11
In this episode, we're exploring innovative strategies for interviewing and onboarding new salespeople in your dealership for 2024. As the sales process continues to evolve, it's crucial that our interview and onboarding practices keep pace. Join me as I discuss how setting clear expectations from the outset can empower new team members to understa…
…
continue reading
1
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
21:54
21:54
Play later
Play later
Lists
Like
Liked
21:54
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the s…
…
continue reading
1
How Dealerships Are Changing: Community & Innovation Unveiled! 🚗✨
40:22
40:22
Play later
Play later
Lists
Like
Liked
40:22
🚗 Welcome to a new episode of "Facts Not Feelings," where we're joined by Raymond Scarpelli from Ray Auto Group, discussing how their dealership is more than just a place to buy cars—it's a pivotal community hub! Dive into how Ray Auto Group fosters community engagement, nurtures long-term careers, and sets new standards in customer relations. Don'…
…
continue reading
1
Unlock Higher Conversions | Personalize Car Buyer Engagement with ActivEngage!
46:16
46:16
Play later
Play later
Lists
Like
Liked
46:16
Join us for an insightful episode where I sit down with Bill Reidy, VP of Sales, and Carol Marshall, COO at ActivEngage, a leader in people-powered messaging solutions for car dealerships. We delve into how personalized engagement transforms the car-buying experience, ensuring online shoppers feel valued and cared for. Discover the evolution of cus…
…
continue reading
1
How to Build Long-Term Trust with Technicians as a Service Advisor
20:22
20:22
Play later
Play later
Lists
Like
Liked
20:22
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a…
…
continue reading
1
How AI Transforms Auto Training: A Must-Watch!
45:21
45:21
Play later
Play later
Lists
Like
Liked
45:21
🚗💡 Welcome to another episode of Facts Not Feelings! Today, we're diving deep into the future of automotive training with a special focus on artificial intelligence. Join host Brooke Furniss as we explore how AI is revolutionizing the way dealerships train their staff, making learning faster, smarter, and more personalized. 🌟 👤 Special Guest: Ben C…
…
continue reading
1
How to Increase Online Sales with Robin Wilson
1:09:21
1:09:21
Play later
Play later
Lists
Like
Liked
1:09:21
In this episode, we dive deep into the world of outsourcing lead generation and sales processes with Robin Wilson, Owner of Epic BDC. We discuss if this is a smart way to scale your business, or does it come with too many hidden risks? We'll explore the pros, like access to expert talent and time savings, and weigh them against the cons, such as lo…
…
continue reading
1
Learn Smart Marketing: AI, Machine Learning & Market Strategies with Carla Wade! 🚗
39:55
39:55
Play later
Play later
Lists
Like
Liked
39:55
Join us for an insightful episode with Carla Wade, Chief Revenue Officer at Lotlinx, to discuss the current challenges facing car dealerships in our "State of the Union" segment. With dealers scrambling to offload bloated inventories, we delve into the evolving landscape of automotive sales where traditional advertising methods are becoming obsolet…
…
continue reading
1
Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor
23:06
23:06
Play later
Play later
Lists
Like
Liked
23:06
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experien…
…
continue reading
Listen to AutoFix AdvisorCast every Friday! Make sure you subscribe.By Michael Doherty
…
continue reading
1
"Stop Losing Customers: Mastering Retention in Your Sales Process" with Glenn Pasch
20:37
20:37
Play later
Play later
Lists
Like
Liked
20:37
In this episode, Glenn Pasch delves into one of the biggest challenges sales professionals face today: customer defection. Whether you're in automotive sales or another competitive industry, understanding why potential buyers walk away and how to prevent it is key to maintaining a successful business. Glenn shares actionable strategies to refine yo…
…
continue reading
1
Driving Excellence: GM Practices for Effective Training in Dealerships From Top Auto Group Leader
43:44
43:44
Play later
Play later
Lists
Like
Liked
43:44
Join my interview with Liz Hernandez, a powerhouse in dealership growth and training with the Morgan Automotive Group. With passion and energy at an all-time high, Liz discusses her tireless efforts to uplift numerous dealerships under her guidance. She highlights the crucial role of culture and leadership in driving success, emphasizing that when …
…
continue reading
1
Why Documenting Notes Is So Important for Dealer Sales Teams
16:11
16:11
Play later
Play later
Lists
Like
Liked
16:11
In this episode, we dive deep into a crucial yet often overlooked aspect of the sales process: documenting notes. Whether you're a manager, a BDC representative, or a sales rep, this episode is tailored for you. I explore why documenting customer interactions is essential for improving sales performance and enhancing customer relationships. We’ll d…
…
continue reading
1
Boost Dealership Sales: Harness First-Party Data! 🚗📈
44:54
44:54
Play later
Play later
Lists
Like
Liked
44:54
🚗 Welcome to "Facts Not Feelings with Brooke C Furniss"! In today’s episode, dive deep into the critical role of first-party data in the automotive industry. Discover how top experts like Sarah Ciociola, April Simmons, and Hannah Lifson leverage this data to revolutionize dealership marketing strategies and drive unprecedented growth 🔍 What You'll …
…
continue reading
1
From Tesla to Dealerships: Denise Leleux, CEO on Mobile Service Success!
37:33
37:33
Play later
Play later
Lists
Like
Liked
37:33
In this episode, we sit down with Denise Leleux, CEO of Curbee, a pioneering mobile service tech platform designed specifically for dealerships. After their successful time deploying mobile with Tesla, Denise and her team gained invaluable insights that led to the creation of playbooks and standards to help dealers seamlessly deploy mobile service …
…
continue reading
1
Training Today's Employee with John Traver
1:02:41
1:02:41
Play later
Play later
Lists
Like
Liked
1:02:41
Has training today's employee so different than how training happened previously? If it has changed, then how? Or are the people themselves different and leaders are the ones who needs to change? It is so important today that employees receive the right training because business has become more competitive and every dollar matters. In this episode,…
…
continue reading
1
Welcome to VIP: Mastering the Reverse T.O. for Exceptional Customer Engagement
15:27
15:27
Play later
Play later
Lists
Like
Liked
15:27
General Managers, Desk Managers and Sales Teams! Learn how to execute the reverse T.O. and set the tone for a car deal, a solid review and a repeat client! In this episode, I teach the art of creating a warm and welcoming atmosphere for car buyers through the innovative concept of the reverse T.O. General managers and sales managers this is the vit…
…
continue reading
1
Understanding Buyer Behavior with Jonathan Dawson
47:01
47:01
Play later
Play later
Lists
Like
Liked
47:01
What does selling through psychology mean? Can you really understand the buyer behavior by asking the right questions? What if you could create an environment where a simple conversation leads to more sales? Seems impossible? Not according to this week's guest, sales trainer Jonathan Dawson, creator of SELLCHOLOGY, a strategic process to help you u…
…
continue reading
1
The Power of Continuous Training & Team Development with 🥇Award Winning Manager, Mike Lucente
41:41
41:41
Play later
Play later
Lists
Like
Liked
41:41
Quotes from guest, Mike Lucente. "Speed of the leader is the speed of the team", "Be more of a coach then a manager" and "Unrelenting in your vision." In an insightful interview with Mike, a seasoned manager at Alabama's largest Kia dealership, he emphasizes the importance of nurturing team members' success and fostering an environment of continuou…
…
continue reading
1
Best Strategies to Develop New Managers with Michael L Wood
46:45
46:45
Play later
Play later
Lists
Like
Liked
46:45
The best way for a company to be successful is to develop your team and find the next group of managers. Too often, individuals are promoted because they were good at a certain job, but that does not guarantee success as a leader. in this episode, we talk to Michael L Wood, General Manager of Checkered Flag Jaguar/ LandRover and Volkswagen dealersh…
…
continue reading
1
Embracing Change with Jen Suzuki | From Resistance to Resilience
15:25
15:25
Play later
Play later
Lists
Like
Liked
15:25
In this power punched episode, I tackle the critical need for change in today’s fast-paced business environment! And this motivating epiisode is quick to the point and provides many examples to dial into for process improvement in your business. In example, salespeople lead customers through the sales process vs customer immediately all over you de…
…
continue reading
1
Mastering Service BDC Department Success: 10 Tips to Set More Appointments with Jen Suzuki!
17:58
17:58
Play later
Play later
Lists
Like
Liked
17:58
In this episode, join me as I go hard into the world of service BDC appointments! I'm sharing 10 ways to get more service appointments and this epi is moneyyy! 💰 Dealerships are in a constant battle to secure loyalty from existing clients while also attracting new ones. At the heart of this challenge lies the crucial role of the service department,…
…
continue reading
1
Building Wealth and Brands with Lisa Copeland | From Top 1% Real Estate Agent
39:51
39:51
Play later
Play later
Lists
Like
Liked
39:51
https://www.meetlisacopeland.com Join us for an inspiring conversation with Lisa Copeland, a top 1% real estate agent among 90,000 peers, co-founder of Cardone Mortgage, and host of *American Dream*. Lisa shares her remarkable journey from entrepreneur and car dealer to real estate powerhouse, emphasizing the importance of personal branding and the…
…
continue reading
1
Enhancing Dealer Valuations and Succession Planning with Dave Cantin
33:24
33:24
Play later
Play later
Lists
Like
Liked
33:24
This guy is a blast to chat with! This episode is fast-paced and packed full of great info. I love this interview, Dave's energy & momentum! 🤩 He openly gives his expert advice based on what he is seeing with current dealers who are looking to sell. Meet Dave Cantin, CEO of Dave Cantin Group, a leading Strategic Mergers and Acquisitions advisory fi…
…
continue reading
1
Path to Sustainable Growth with Glenn Lundy | Building Teams, Volume Thinking, High Performing Business
42:16
42:16
Play later
Play later
Lists
Like
Liked
42:16
I sit down with Glenn Lundy, the dynamic CEO of 800% Elite Automotive Club, newly accomplished car dealer, and esteemed motivational speaker. Glenn, widely known for his impactful shows like The Morning 5 and Rise & Grind, delves into the crucial distinctions between investing versus spending and balancing, urging listeners to change their terms to…
…
continue reading
1
Maintaining Loyal Clients in Service & Sales | Easy Actions That Impact Customer Retention and Satisfaction
15:56
15:56
Play later
Play later
Lists
Like
Liked
15:56
In this fast-paced solo episode, I focus on the world of customer loyalty and the intricate strategies involved in creating and maintaining loyal clients. I share invaluable insights on the often-overlooked aspects that can make a significant impact on customer retention and satisfaction. With a keen focus on the service department, the episode del…
…
continue reading
1
Tips to Increase Line Items for Service Teams
11:25
11:25
Play later
Play later
Lists
Like
Liked
11:25
In this episode, we will explore valuable tips and techniques for service advisors looking to boost their bottom line by increasing line items during service interactions when writing service in a car dealership. The Power of Personal Connection As a service advisor, the check-in process is your first opportunity to connect with customers and set t…
…
continue reading
1
Take Another Swing When You Get Appointment Pushback in Service & Sales
8:45
8:45
Play later
Play later
Lists
Like
Liked
8:45
In this episode, I help you with a plan to address common objections and challenges encountered when attempting to schedule appointments with customers. Whether you're in Service BDC, a Service Advisor, or a Salesperson, this episode provides valuable insights applicable to both sides of the business, highlighting parallels in the appointment-setti…
…
continue reading
1
How to Improve Your Social Media Marketing with Sarah Ciociola
54:05
54:05
Play later
Play later
Lists
Like
Liked
54:05
Improving your Social Media Marketing can always be a struggle or an ongoing learning experience. From understanding each platform, embracing their changing nature, what's trending and where is best to spend your ad dollars. Not an easy task. In this episode, Sarah Ciociola, head of paid media for PCG Digital. She shares her views on what is most i…
…
continue reading
1
Racing to the Top with Jessica Colon | Sales, BDC & Leadership | Top 3 Kia Store in Country
49:13
49:13
Play later
Play later
Lists
Like
Liked
49:13
Meet Jessica Colon @jcolon@citykia.com | City Kia of Greater Orlando has raced to the top 3 Kia stores in the country! She's amazing! A top performer! 🥇💯 In this episode, we delve into the extraordinary journey of a remarkable individual who has ascended to the pinnacle of the automotive world as the best Business Development Center (BDC) manager, …
…
continue reading
1
This is how YOU DO Inbound Sales Calls | Strategies to Mitigate Problems and Boost Conversions!
11:11
11:11
Play later
Play later
Lists
Like
Liked
11:11
In this episode, I dive into the world of inbound sales calls, I say are the low-hanging fruit for increasing income and maximizing conversions in the car sales! Learn how to craft a sales process tailored to address common challenges encountered during inbound sales calls, such as customers rushing for out-the-door (OTD) pricing, seeking trade val…
…
continue reading
1
Unpacking FTC's Vehicle Shopping Rule: A Reynolds Legal Perspective on Compliance and Transparency in Auto Sales
30:26
30:26
Play later
Play later
Lists
Like
Liked
30:26
📍Meet Guests at upcoming Reynolds Retail Summit Amplify24 ReyRey.com/Amplify Join us as we delve into the intricacies of the Federal Trade Commission's controversial Vehicle Shopping Rule in the automotive industry. In this episode, representing Reynolds and Reynolds legal expert Matt Chacey, Product Development Attorney and Sales Director for Comp…
…
continue reading
1
Answering "What's in it for me?" for Sales and Service Teams
16:33
16:33
Play later
Play later
Lists
Like
Liked
16:33
In this episode, I get into a crucial aspect of sales conversations that can transform your approach to engaging customers effectively. For both service and sales teams, the question "What's in it for me?" takes center stage as we explore how to reframe this inquiry into "How will this benefit me?" to emphasize the specific advantages and benefits …
…
continue reading
1
The George Saliba Approach to Buying & Selling Cars on Social Media | Build a Following | Viral Videos
53:02
53:02
Play later
Play later
Lists
Like
Liked
53:02
George@sellmyev.com | @georgejsaliba | J & S Autohaus | Sellmyev.com | J & S Mitsubishi I had a great time chatting it up with with George Saliba! He is a car dealer based in New Jersey who has taken the world of social media by storm with his innovative approach to content creation and marketing strategies. George shares insights into his journey …
…
continue reading
1
Revolutionizing Automotive Sales: Unveiling Jeff Ramsey's Strategies for Customer Engagement and AI Integration
50:19
50:19
Play later
Play later
Lists
Like
Liked
50:19
In this episode, join us as we delve into the world of automotive sales with Jeff Ramsey, the Variable Operations Director at Ourismen Automotive Group. Jeff shares his invaluable insights on customer engagement and conversation strategies, shedding light on his unique mindset when approaching sales and CRM tactics. Discover how Jeff leverages AI t…
…
continue reading
1
Navigating the Evolving Car Buyer Journey with Cox Automotive | Car Buying Journey Study Findings
40:37
40:37
Play later
Play later
Lists
Like
Liked
40:37
Free learning series - coxautoinc.com/thecompleteprofitpicture Join us in this insightful episode as we sit down with Jade Terreberry, Senior Director of Strategic Development from Cox Automotive Group to delve into the findings of their 14th annual car buying journey study. Jade shares valuable insights on the evolving landscape of automotive reta…
…
continue reading
1
What is Your Superpower? LIVE Team Meeting w/ Alex Flores
30:13
30:13
Play later
Play later
Lists
Like
Liked
30:13
Listen in for some tips to help you identify your superpower and use it to connect more effectively with your clients! https://afdealerconsulting.com/By Alex Flores
…
continue reading
1
🚨 SHHHH!!! 🚨 Join us for an exclusive, behind-the-scenes look with Legends Dave Tamburro and Alex Flores as they reveal the “Secret Sauce” in a LIVE Training Session!
29:09
29:09
Play later
Play later
Lists
Like
Liked
29:09
Join AF Dealer Consulting as we delve into the secrets of "Pushing to a Worksheet" and "Coaching an Offer." This is your chance to gain invaluable insights and strategies directly from the experts who have revolutionized the industry. 🌟 Why Attend? 🌟 🚗 Unlock the secrets to dealership success with proven techniques. 📈 Enhance your growth with cutti…
…
continue reading
1
Success Strategies for Frontline Excellence in Auto Service & Sales With CallRevu
47:52
47:52
Play later
Play later
Lists
Like
Liked
47:52
Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on th…
…
continue reading
1
Sales Series: E8 Handling Hottest Sales Objections
22:44
22:44
Play later
Play later
Lists
Like
Liked
22:44
Sales Series Episode 8 Join me as I unveil a simple yet powerful strategy to conquer the hottest objections in sales today. I’m dropping tactics and strategies that will equip you with the confidence and skills to overcome objections and close more deals. Embracing a can-do attitude is key as I arm you with the tools to create effective snapbacks t…
…
continue reading
1
Driving Customer Loyalty: Automotive Insights from JD Power Studies with Chris Sutton
38:57
38:57
Play later
Play later
Lists
Like
Liked
38:57
Join us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer e…
…
continue reading
1
Sales Series: E7 Bridge Gap Between BDC & Sales to Make Car Deals
26:01
26:01
Play later
Play later
Lists
Like
Liked
26:01
Sales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedding light on the root causes such as the lack of a struc…
…
continue reading
1
Sales Series E6: Car Sales Follow-Up Strategies
21:28
21:28
Play later
Play later
Lists
Like
Liked
21:28
Developing an effective lead follow-up strategy in a car dealership environment where there are various levels of in-market buyers and internet leads can be challenging. Balancing the need to stay engaged with potential customers without appearing overly aggressive is key. I'm giving some tips on how to structure a lead follow-up cadence that is ef…
…
continue reading
By Alex Flores
…
continue reading
1
Data Privacy: Innovation or Barrier in Auto?
1:04:36
1:04:36
Play later
Play later
Lists
Like
Liked
1:04:36
🚗💡 Episode Overview: Welcome to another compelling episode of "Facts Not Feelings." Join host Brooke Furniss as she dives into the vital topic of consumer data privacy in the automotive industry with experts Boyd Stough, Tom Kline, and Zach Billings. Explore the complexities of data privacy laws, their impact on innovation, and how compliance can b…
…
continue reading
1
Prosperity Through Partnership: The Power of Relationships in Business with Brian MacDonald, CDK Global CEO & Dr. Matt Bennett, Northwood University VP
40:25
40:25
Play later
Play later
Lists
Like
Liked
40:25
Embark on a journey of discovery and enlightenment in our latest episode, where we explore the intertwined realms of relationships, personal growth, and business success with two distinguished guests: Brian MacDonald, the visionary CEO and President of CDK Global, and Dr. Matt Bennett, the esteemed Vice President Graduate and Professional Studies o…
…
continue reading
1
Sales Series E5 | Use Internal Messaging Systems in Dealership Sales & Service
14:07
14:07
Play later
Play later
Lists
Like
Liked
14:07
Focusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and service. Explore with me the significance of utilizing i…
…
continue reading
1
Sales Series E4 | The Critical Role of TO’s on Sales Calls
13:48
13:48
Play later
Play later
Lists
Like
Liked
13:48
Sales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sal…
…
continue reading
1
Skyrocket Profits: Auto Tech & Vendor Tactics 🚀
50:52
50:52
Play later
Play later
Lists
Like
Liked
50:52
Join us in this dynamic episode of "Facts Not Feelings" as host Brooke Furniss and guest Giancarlo Montenegro, Director of Marketing Technology at Castle Automotive Group, dive deep into the transformative impact of technology in the automotive industry. Explore crucial topics such as the importance of vendor agnosticism, the significant costs asso…
…
continue reading
