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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconve ...
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
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Your customer’s expectations are not being set by your incumbent competitors. Instead, the yardstick against which your organization is being measured is being set by the leading global technology and customer experience brands. What exactly should institutions do to respond? • How can institutions develop capabilities in months when they haven’t in years? • How will the financial services industry be disrupted, both now and in the future? • Who are the people identifying these trends, and d ...
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Financial innovation, technology advances and social changes are sending shockwaves through the financial services industry. In an age of increasingly rapid change, important questions, debates and developments are unfolding before our eyes. These ideas, and the choices we make in response to them, will shape our future. Technology is vastly powerful, creating new industries in response to – or sometimes in anticipation of – changing customer expectations. Rebank explores the trends, develop ...
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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Welcome to the No Limits Selling Podcast, where top leaders share their most impactful WINS, LOSSES, and candid WTF moments. Dive deep into the world of real estate coaching, mindset coaching, and sales coaching. Discover how elite leaders persist when others falter, inspire teams to exceed expectations, cultivate a winning culture, and drive rapid revenue growth. For actionable advice and insights from industry-leading speakers, tune in and elevate your performance today. Learn more and unl ...
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The financial services industry is ever-changing as the market evolves and consumer expectations shift. Standing out – and winning – as a bank, lender, or credit union looks different today than once before. Join Total Expert Founder and CEO Joe Welu as he speaks with leaders across modern financial institutions and the methods that are helping them stand out from competitors while building a loyal customer base. You’ll walk away with leadership and innovation strategies you can put into act ...
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The brutal truth about digital performance engineering and operations. Andreas (aka Andi) Grabner and Brian Wilson are veterans of the digital performance world. Combined they have seen too many applications not scaling and performing up to expectations. With more rapid deployment models made possible through continuous delivery and a mentality shift sparked by DevOps they feel it’s time to share their stories. In each episode, they and their guests discuss different topics concerning perfor ...
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The Insured Podcast, the show where we discuss everything related to insurance. From life and health insurance to auto and homeowner’s insurance, we cover it all. Join us as we explore the insurance industry, including policy coverage, claims processing, risk management, and emerging trends. Our expert guests will provide insights into the latest developments and customer expectations. So, join us as we navigate the world of insurance together and uncover everything you need to know to prote ...
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Our personalized financial planning process is designed to explore your goals, dreams, values, and financial objectives. Each one of our clients has different goals and expectations for their wealth, and we specialize in developing custom strategies to support their goals. We help our clients build a worry-free financial future and a comfortable, secure retirement through comprehensive financial planning and prudent investment strategies. We pledge to honor our clients’ trust in us by giving ...
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The world of finance has a huge impact on all of us. This show aims to explore and unravel some of the mysteries surrounding the investing business, via interviews with masters of the real life money maze. Expect tips for mastering capital allocation, making better business decisions, strategies for taking your career to the next level, and revelatory profiles of leading industry figures. Whether you're a current or aspiring investment professional, a regular investor, or a student exploring ...
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Welcome to the MJB Podcast, where Magazine Jukebox CEO/Co-Founder Scott T. Janney interviews entrepreneurs and business owners to discuss business highs and lows, the value of customer experience, and more. Find out more here: https://magazinejukebox.com/podcast Note: Previously Biztainment Weekly Podcast
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Tim and Carrie Strange will talk about the behind the scenes of the Hot Rod World - Interview Icons of the hot rod and Custom world, talk about BMX and the connection it has with the Hot Rodders and when you least expect it - They will talk about cats!
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Now more than ever, B2B companies cannot survive without a clear, defined and functional revenue strategy. We present - The RevOps & ABM Alignment - a podcast that highlights the stories and expertise of B2B Go-To-Market specialists and their strategies for two highly effective motions - Revenue Operations and Account-Based Marketing. Here you can expect to hear from Sales, Marketing, Customer Success and Operations specialists that thrive in building revenue models that exceed expectations ...
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In an industry that's changing faster than ever, expectations for growth, both organic and inorganic, are only getting more intense. With private equity money flooding into the wealth management space, customer experience expectations leveling up, generative AI upending process and a generational wealth transfer that will transform client acquisitions, the journey to growth for all wealth management businesses will require adaptability, resilience and a long-term vision that puts client's ne ...
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Considering building your dream home? Learn about the custom home building process from start to finish, including what to expect during architecture and design - and what decisions to make to get the greatest value from your investment. Tune in each week as the experts at Hibbs Homes prepare you for your dream home design-build project. Custom building resources, information & episode notes at https://www.hibbshomesusa.com/art-of-custom-podcast/
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The best sales leaders in the world are revealing their points of view, playbooks, and tried and true tactics...only on Reveal: The Revenue Intelligence Podcast. Join us each month as host Dana Feldman digs deep into the world of the sales leaders she admires and aspires to be from some of the largest and most prominent organizations. Whether you're a CRO or aspiring to be one, these conversations will help you lead teams well, surpass revenue goals, and stay ahead of industry trends. Dana F ...
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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Sartorial Talks is the premium channel on classic men's style and sartorial education on YouTube, featuring acclaimed international best-selling author Hugo "The Parisian Gentleman" Jacomet and Sonya Glyn, one of the most respected feminine voices in the men's style world.
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The DMV (DC, Maryland, Virginia) Business Show takes you inside the world of local business and community leaders in the DMV area. Join our host, Otto Sevilla as he unpacks their story and how they got there. You can expect to hear advice and learn about their journey.
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Drive demand & scale your business with insightful lessons & light-hearted conversations with Europe's greatest Marketers & Founders Innovators Can Laugh is your essential source for SaaS insights, with a touch of wit. Host Eric Melchor sits down with Europe's seasoned Marketers & Founders to uncover the strategies and lessons that fuel startup growth. Expect laughter, but more importantly, expect valuable insights to drive demand and scale your business. Solo episodes with specific podcast ...
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
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Torqued Custom Detailing & Ceramic Coating in Riverview Florida does autodetailing and ceramic coating. We have a 5 star rating, so please check our reviews, so youknow you can expect the same quality service and great pricing that we give to all ourcustomers. We have many years of experience and look forward to serving you.
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Advance Your Wealth With Homer Smith provides you and your business with the financial advice needed to make calculated decisions moving forward. With over 18 years of industry experience, Homer Smith, Private Wealth Advisor with Konvergent Wealth Partners, understands the importance of a commitment to customer service and strives to help clients pursue their financial goals towards aspirations and retirement. Each episode we'll take a deep dive into a different complex topic surrounding per ...
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Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors. Cavell Cloud Conversations will bring you bitesize podcasts with some of the ...
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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The OpsStars Podcast is your go-to resource for Revenue Operations insights and strategies. Join us as we bring together RevOps professionals from marketing, sales, and customer success operations to share ideas, discuss best practices, and explore cutting-edge revenue growth techniques. Expect candid conversations with top OpsStars in the field, giving you the knowledge and inspiration needed to enhance the buyer experience, drive organizational growth, and excel in your career. Discover th ...
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David Bouchier’s weekly essays are full of unexpected observations and whimsical opinions. Listeners will relish his entertaining, enlightening, and sometimes exasperated commentaries on the routines that carry us through the year, the surreal rituals of politics, the unsettling experience of foreign travel, and the confusions and comedies of everyday suburban life. You can hear David Bouchier on-air Monday mornings or by subscribing to this podcast.
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Crafted to enhance the strategic acumen of ambitious managers leaders and consultants who want more impact on business transformation. Every epsiode is prepared by CEO of CXO Transform - Rob Llewellyn. This podcast is meticulously designed to bolster the strategic insight of driven managers, leaders, and consultants who aspire to exert a greater influence on business transformation. It serves as a rich resource for those looking to deepen their understanding of the complexities of changing b ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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Welcome to the Revenue Rebels podcast, hosted by Alan Zhao, Co-Founder of Warmly.ai. We feature B2B SaaS revenue leaders who have challenged traditional methods to achieve remarkable results. In each episode we cut through the fluff and dive deep into modern tactics used to achieve success: intent-based outreach, social selling, B2B Netflix, video marketing, warm calling, customer led sales, influencer marketing and more. On the show you can expect episodes with those who create demand - mar ...
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Landscape Disruptors is a fun, light hearted, and entertaining platform that showcases top performers in the landscape and snow industry and discusses all things related to business and beyond. This is a platform for sharing advice related to helping landscapers build successful and well-planned out businesses of their own. Viewers can expect a variety of guest experts to talk about all functions related to business, including sales, marketing, making better equipment decisions, and various ...
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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & ...
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In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment, and hospitality. We invite industry veterans to talk about how customer expectations have changed in today’s world, and how businesses need to change accordingly for greater operational efficiency and better guest experience.
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Strong opinions on Alaska politics, life and entertainment
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PUSH vs. PULL! What to expect from a user engagement tool?
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Learn more about the PUSH vs. PULL philosophy in app development from Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi, as they talk about what different apps and marketers can expect when using a user engagement platform.
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Dragon's Den, on track to do $3.5M in ARR, and Growing LinkedIn Audience to 125k Followers
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-> Watch on YouTube! Video: https://youtu.be/-Y43cR-_pZw Tom Hunt has tried and failed at 17 different businesses, but he's having a lot of success with Fame - a b2b podcast agency. His team is fully remote with 71 full-time employees and they're on pace to do about $3.5M dollars. We discuss: - what are the biggest lessons he's learned as a bootstr…
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163: Creating a New Employee Onboarding Experience
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What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we t…
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Decoding Female Shopper Dynamics: Insights from the SheShops Report
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In this episode of the Customerland Podcast, we explore the newly released SheShops Report, which sheds light on the significant influence of female consumers. We're joined by Ingrid Sierra, CMO at FinFare, and Mary Mathes, Director of Data Insights at Alpha Diver, who help us break down the key findings of this important study. We discuss the orig…
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A Truck Driver’s Journey to Software Engineering | MJB Podcast Ep. 2 ft Lionel Sapp
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Lionel Sapp joins host, Scott T. Janney, to discuss how he went from a truck driver to a software engineer, his {bl}hackathon event, and more!
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Will automation cost jobs in the contact centre?
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Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed. Explore more of our contact centre insights here: https://www.cave…
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151 - From Finance to CEO with Robert Dowling of West 4th Strategy
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Robert Dowling, President and CEO of West 4th Strategy shares his inspiring journey on The DMV Business Show with Otto Sevilla this week. Robert was born and raised in the DMV (DC-Maryland-Virginia) area. Growing up, he developed a passion for sports, particularly golf, and was influenced by his father's experiences in the restaurant business. …
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“Growth at Any Cost” is a Path to Failure. You Need Quality Revenue - Here’s How
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For years, the mantra was to book any deal, at any cost, and just show the revenue growth. That model is now outdated as Boards want to see quality, profitable revenue. All deals are not created equal, and you should incentivize your sales team to focus on quality. Key takeaways: Why it’s no longer enough to chase the most revenue, to grow at all c…
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Balancing Acquisition and Retention in Ecommerce
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In this episode of Customers Who Click, Ross Allsop joins host Will Laurenson to explore the balance between customer acquisition and sustainable growth. Ross shares his journey from DJ to ecommerce expert and offers insights into profitable growth, customer lifetime value, and the importance of focusing on customer experience and retention. He dis…
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Building the Future of Brand Tracking: What it Takes to Drive Growth, Innovation and Scale with Tracksuit’s Connor Archbold
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Historically, brand tracking and market research have remained exclusive to large corporations with budgets exceeding $100,000. But what if businesses of all sizes had an affordable way to prove the value of investing in brand? That was the question co-founders Connor Archbold and Matt Herbert asked themselves before starting Tracksuit in 2021 to d…
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Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially become open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established g…
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Faith, Leadership, and Relevance: Reimagining the Church with Cid Latty
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On Episode 402 of The No Limits Selling Podcast, we have Rev Cid Latty, who is the founder of the Cafechurch Network. He pastored Baptist churches for 14 years after working for 10 years in Music Ministry. He now serves the Canadian Baptist of Ontario and Quebec heading up church planting and small church revitalization. Baptist.ca Find Rev Cid Lat…
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Commentator David Bouchier fails to visit a wellness center.By David Bouchier
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Value Management: The Cornerstone of Successful Transformation
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In today’s fast-paced, and intricate business environment, change, is an ever-present factor. For global giants and top-tier companies, grasping and manoeuvring through this constantly changing environment is more than just an objective. It's essential for their continued existence.By Rob Llewellyn
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Planning for retirement can be challenging, with many potential roadblocks along the way. In this video, we'll discuss common obstacles such as debt, unexpected expenses, and inadequate savings, and share strategies to address these issues. To connect with Ron and learn more about his financial planning services, you can contact him directly at (61…
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Best Leadership Skills: Asif Zaidi on Inspiration, Teamwork, and Transformation
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On Episode 401 of The No Limits Selling Podcast, we have Asif Zaidi. Asif Zaidi is a business leader, an entrepreneur, and an author. A corporate and investment banker, he was a Managing Director and fulfilled several country and regional CEO roles with Citibank in various regions. He was also a Senior Credit Officer (SCO). Asif is a board advisor …
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Hotel DeNovo: A New Gem in Hilton's Tapestry Collection
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In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team introduce the newest hotel in Hilton's Tapestry Collection, Hotel DeNovo. We believe this stunning property will soon be the number-one Hilton Tapestry hotel in the world. At Vibrant Management, we had the privilege of being the branding agency for thi…
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#69: Who Needs a Financial Advisor? Featuring Andy Farmer.
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Aaron sits down with Andy Farmer, his financial consultant and a seasoned expert in the world of finance. Aaron and Andy dive deep into the complexities of financial planning, retirement strategies, and the importance of understanding the tax implications of your financial decisions. While they can't provide specific financial advice over the air, …
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Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales
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Sandra Busy is the Chief Executive Officer of Cnect Waies. Cnect Wales, (formerly The Welsh Contact Centre Forum), is Wales' premier networking organisation for business in Wales operating centralised services. They represent Wales and promote greater investment in BPO and CX in Wales. The British general election is taking place as this episode ar…
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The Strange Motion Way interviews Cody Walls from Traditional Metal Craft.
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They discuss Cody's background in hot rods, his work at various shops, and his own personal builds. Cody shares his love for concept cars and his passion for metal shaping. They also touch on the current trends in the hot rod industry and the importance of staying true to one's own style. In this conversation, Tim Strange and Cody Walls discuss the…
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Unlocking Productivity: Kelly Goss on No Code and AI for Business Automation
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If you want a better understanding on how to transform business operations from chaotic to streamlined using no code and AI, this is the episode for you. Kelly Goss is a leading expert in business process automation. In this episode, Kelly highlights the significance of starting with the basics before integrating AI and automation into your workflo…
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In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. talk about the timeline of the service call, which spans from the dispatch to saying farewall to the client and includes everything in between. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step …
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Revitalizing Ad Creativity Through AI and Empathy
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Ready to explore the evolution of advertising creativity? In this episode, we sit down with Ian Baer, a seasoned ad agency executive with over 35 years of experience. Ian shares his perspectives on the transformation of the advertising industry, from its golden days to the current focus on statistical analysis and measurable performance. We discuss…
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#OttoSevilla - Commercial Real Estate Advice For Local Service Businesses with Otto Sevilla of SEVI
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In this episode, Phil Risher host of Whole Squad Eats sits down with Otto Sevilla, Founder of SEVI to discuss commercial real estate for local businesses, investing in real estate, and how to find a credible commercial real estate advisor to work with. Specifically we discuss: When to lease vs. buy commercial real estate and much more! This episode…
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From Niche to Mass Market: Strategies for Scaling Up
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In this episode of Customers Who Click, Will Laurenson chats with Joel Garthwaite, CMO at Frive. Joel shares his unique journey from classical musician to e-commerce marketing leader. He emphasizes the importance of understanding the total addressable market, hyper-personalizing campaigns, and leveraging customer feedback and data. Joel also discus…
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301: Looking Inside 'Driving Retail Transformation'
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Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get a…
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Transforming Wealth Management: How Facet Skyrocketed from $2 Million to $40 Million in Revenue with Organic Growth
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Dive deep into the learnings and strategies behind Facet’s incredible journey from a humble $2 million to now $40 million in revenue—all achieved through pure organic growth. Join our host, Meg Carpenter, CEO and Co-Founder at Ficomm, as she sits down with Facet's CEO and Co-Founder, Anders Jones, and President and COO, Shruti Joshi. Together, we l…
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Commentator David Boucher wonders how short a bucket list can get before it vanishes altogether.By David Bouchier
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Decrypting software reliability into a plain English with Ash Patel
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"Because I don't want software to go down every single day in my next gig!" is what drives the motivation of Ash Patel, Reliability Advocate and Podcast host of SREpath, to talk about and educate IT professionals on the importance of building and operating reliable systems. For 15 years Ash used to be Director of Operations at a private health serv…
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In this era of relentless technological advancements and market volatility, the capacity to evolve company operations is becoming essential for staying ahead in the competitive landscape and, in many instances, for survival.By Rob Llewellyn
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Justices rule on education funding: Stopping the full court spin
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The Alaska Supreme Court issued a ruling about the long running question about public money going to private schools and it's not what you think.
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This episode explores the growing tension between Washington and Wall Street. With new regulations and policies targeting financial institutions, is Wall Street's dominance under threat? Discover the potential impacts on the economy, investors, and the future of finance in America. To connect with Ron and learn more about his financial planning ser…
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Tony Soprano's rules for travelling and ASD's Academic Academies hold great potential
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The Anchorage School District rolls out Academic Academies which hold great potential. Tony Soprano stops by to give us our thoughts on air travel today.By Andrew Halcro
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LaFrance taps her APD Chief: Was the boys club thwarted?
10:34
10:34
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Mayor-elect Suzanne LaFrance named a new Anchorage Chief of Police after out going Mayor Dave Bronson attempted an end run. Was the boys clubs denied their pick?By Andrew Halcro
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Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels
23:50
23:50
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Alexandra da Silva Rodrigues has many years experience designing and supporting CX in various major hotel groups. She is now the Global Head of Reservations and Customer Services at Generator & Freehand hotels. Alexandra is based in Barcelona, Spain. Mark Hillary called Alexandra to talk about CX in hotels generally, but with a focus on the multili…
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Exploring Unique Stays: From Floating Retreats to Vibrant Hotels
28:30
28:30
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In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team share some of the coolest properties they've come across lately. Get ready to be inspired by these unique and captivating locations: Stay Ombi: Immerse yourself in secluded bliss and find serenity in nature’s embrace. Enjoy a unique stay on board your …
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Can Investing in CX Double Your Revenues? The Research is Here To Prove It! ft. Greg Tucker
32:03
32:03
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Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences th…
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What is the need for a user engagement tool?
2:18
2:18
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Join Krishna Chaitanya, CX Expert at Upshot.ai, and Kaustuv Dwivedi as they dive deep into why and when apps really require a user engagement tool. They also cover different groups of apps and their varying needs when it comes to user engagement tools.
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#68: How to Hire and Train Top Sales Reps
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11:27
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In this episode, Aaron talks about the intricacies of hiring and training successful sales representatives. He shares personal experiences and valuable insights into the recruitment process, including a unique group interview technique that effectively identifies true extroverts. Discover the essential qualities of an exceptional sales rep and lear…
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145: Why the Fed Can’t Forecast, How Zero Rates Were a Huge Mistake and is Nvidia’s $3tn*+ Valuation Sustainable? With Rob Arnott, Founder of Research Affiliates
56:53
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Rob Arnott has published over 100 academic papers, co-authored several books, and his firm Research Affiliates developed the strategies behind approximately $147bn in AUM (as of March 2024). He has earned a reputation as a highly respected, value-orientated investor with clarity about unrealistic valuations, mean-reversion and where the investment …
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Tim and Carrie discuss various topics including Tim's childhood, his high school experience, and the progress of his OBS truck build. They also touch on how they manage their time between traveling and working in the shop. In this part of the conversation, Tim and Carrie discuss their dedication to their work and the challenges they face in managin…
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Reconciling Consumer Expectations and Brand Realities for Better Travel Loyalty
35:58
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Today on our podcast, we explore the specifics of consumer expectations from loyalty programs with Jeff Zotara, Chief Marketing Officer at Arrivia. Jeff discusses key findings from Arrivia's 2024 Travel Loyalty Outlook, highlighting the stark misalignments between what businesses believe consumers want and the actual consumer priorities. We uncover…
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SEO Mistakes B2B Tech Companies Make: Sam Dunning
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Engage your leads, answer repetitive questions, or provide around-the-clock customer service on your website with Landbot.io/try Sam Dunning is the founder of SEO agency Breaking B2B. According to Sam, B2B tech companies often make the mistake of approaching SEO as a checklist activity, focusing on top-of-the-funnel keywords and neglecting revenue-…
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Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the p…
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How Crossborder Stablecoin Payments Have Quietly Become a Multi-Billion Dollar Market
35:01
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Bhanu Kohli is the co-founder and CEO of Layer2 Financial, a B2B payments company leveraging stablecoins for faster, cheaper payment processing. Mike Giampapa is General Partner of Galaxy Ventures, focusing on the intersection of crypto and financial services, security & DeFi applications, and developer tooling. In this conversation, Bhanu, Mike an…
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Chief Customer Officer Perspectives: Value Leadership - Leading with Trust and Transparency
29:08
29:08
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In this episode of the Value Coffee Talk podcast, Greg Peters, an accomplished senior go-to-market (GTM) software and tech executive, discusses the challenges organizations face in building cohesion and vision. The discussion with hosts Tom Pisello, the ROI Guy, and April Morley emphasizes the importance of customer success and the need for compani…
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