Best Customer Success Ops Podcasts (2024)

1
Empowering Customer Success to Drive Revenue 39:47

12d ago39:47

39:47

Text us your thoughts on the episode or the show! Could customer marketing be the secret weapon your B2B SaaS company needs to thrive in today's noisy marketplace? Join us for a compelling conversation with Mark Organ, the CEO of Categorynauts and the brilliant mind behind Influitive and Eloqua, as we uncover the pivotal role of customer marketing.…

1
How to Be a Leader | David Cote, Former CEO of Honeywell and Executive Chairman at Vertiv Holdings Co 56:34

14m ago56:34

56:34

Discover the invaluable leadership lessons David Cote learned on his journey from hourly plant worker to CEO of Honeywell. Gain unique insights into building a strong work ethic, understanding your team's perspective, and making tough decisions. Apply these principles to your own career and unlock your full potential as a leader. Learn more about y…

1
What's so great about Hamptons Tech Week? | Stephen Sabo, Co-Founder of Hamptons Tech Week, Co-Hosted with Weston Woodward, Founder of Woodward Media 54:22

1h ago54:22

54:22

Get an inside look at Hamptons Tech Week, the exclusive micro conference where thought leaders gather to discuss the future of sports, media, and technology. Discover what makes this curated event so special and hear from attendees on the valuable connections and insights they gained. Learn how you can get involved in future editions. Learn more ab…

1
Episode 72 - Strategies and Success Stories in Retail Media with Experts from Boots, Co-op, Circana, and Criteo at MAD//Fest 2024 45:53

6h ago45:53

45:53

“I think retail media has become a hot topic for several reasons. One is, obviously, the deprecation of cookies and the privacy changes. So, advertisers are looking for new data sources, and retailers have incredibly rich consumer data.” Carl Carter SVP of Media & Analytics at Circana In this episode of Time For a Reset: The Marketing Podcast with …

1
Mastering Marketing Analytics: Insights and Strategies with Shivani Bhatt 49:19

1h ago49:19

49:19

Text us your thoughts on the episode or the show! Unlock the secrets to mastering marketing analytics with insights from Shivani Bhatt! As the Director of MarTech Solutions and Analytics at CloudFlare, Shivani shares her incredible journey and the pivotal moments that shaped her career. From building marketing ops teams at S&P and Adobe to addressi…

1
Which Companies are Winning at Entertainment Over Advertising | Rick Parkhill, Founder of Brand Storytelling 43:07

2d ago43:07

43:07

Discover how brands are transitioning from interruptive content to engaging entertainment that audiences actively seek out. Learn about the growing trend of brand storytelling and its impact on consumer relationships. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Graystoke Networks

1
How to Grow a Company into the Hundreds of Millions | Alan Hall, Founder of MarketStar 43:09

4d ago43:09

43:09

Discover how Alan Hall's unique approach to venture capital investing, focusing on sales and marketing, helped Mercato Partners achieve 9 out of 10 successful exits in their first fund. Learn the key principles that set his strategy apart. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
“Growth at Any Cost” is a Path to Failure. You Need Quality Revenue - Here’s How 25:50

4d ago25:50

25:50

For years, the mantra was to book any deal, at any cost, and just show the revenue growth. That model is now outdated as Boards want to see quality, profitable revenue. All deals are not created equal, and you should incentivize your sales team to focus on quality. Key takeaways: Why it’s no longer enough to chase the most revenue, to grow at all c…

1
The importance of Community to our Ecosystem with Asher Mathew 56:25

5d ago56:25

56:25

Text us your thoughts on the episode or the show! Unlock the secrets to community-led and partner-led growth with insights from Asher Mathew, co-founder and CEO of Partnership Leaders. Discover how fostering spaces for sharing best practices can drive collective learning and growth, and why building mutually beneficial relationships with stakeholde…

1
Episode 71 - Why Brands Need to Take a Stand on Social Issues: A Conversation with Michael Smith, CMO of NPR 32:55

9d ago32:55

32:55

“As marketers, we have to be able to adapt and be flexible. We have to be willing to experiment and try new things because the tools and technologies are changing so rapidly.” Michael Smith In this episode of Time For a Reset: The Marketing Podcast with Globa Brand Leaders, host Paul Frampton connects with Michael Smith, CMO of NPR, the National Pu…

1
Using AI to Predict Clinical Trial Success with Incredible Accuracy | Saurabh Jain, Chairman of Opyl.AI 46:26

11d ago46:26

46:26

Discover how an innovative AI model analyzes 400,000 past trials to predict the outcome of new clinical trials before they even begin. Saurabh Jain, the chairman of Opyl.AI, reveals how this groundbreaking technology could revolutionize the pharmaceutical industry and accelerate the development of life-saving drugs. Learn more about your ad choices…

1
Building and Selling a Company to LinkedIn and More | Doug Camplejohn, CEO and Founder of Airspeed 58:08

16d ago58:08

58:08

Selling a company is a major milestone for any entrepreneur, but the process can be complex and challenging. In this episode, Doug Camplejohn shares his experiences selling companies to Symantec and LinkedIn, offering valuable insights on building relationships with potential acquirers, maintaining patience throughout the process, and staying focus…

1
Understanding the Nuances of a Launch in GTM: A Conversation with Andrea Sears 45:51

17d ago45:51

45:51

Dive into the latest episode of the B2B Go to Market Leaders podcast, where Andrea Saez's insights provide valuable guidance for product marketers and business leaders. By embracing curiosity, viewing product-market fit as a continuous journey, and crafting a thorough framework for positioning and messaging, companies can attain strategic alignment…

1
Growing Albertsons by Tens of Billions and His Successful Family Office Now | Justin Dye, Managing General Partner at Dye Capital & Company 31:49

18d ago31:49

31:49

In this episode, former Albertsons executive Justin Dye shares how the grocery chain grew into a $60B+ giant through strategic acquisitions, cost synergies, and a decentralized model that empowered employees. Discover the secrets behind one of the most successful turnarounds in retail history. Learn more about your ad choices. Visit megaphone.fm/ad…

1
Fireside Chat with NCR Successfully Navigating Change in the Enterprise 23:22

19d ago23:22

23:22

Tech advancements, trends, and market shifts are happening fast (looking at you, AI) and organizations are doing their best to adapt. But the ability to translate business requirements to the ever-shifting IT side of the house isn’t easy. During this session, Amanda Morrell (Senior IT Salesforce Leader at NCR Corporation) shares how she successfull…

1
Episode 70 - The Changing State of Marketing: A Conversation with Experts from Unilever, Nokia, and Beyond at Cannes Lions Festival 2024 38:54

22d ago38:54

38:54

“Anyone can actually produce really high-quality content right now and marketing campaigns. And I think that is putting smaller companies or more agile companies in a good position.” Lars Silberbauer In this episode of Time For a Reset: The Marketing Podcast with Global Brand Leaders, host Paul Frampton connects with a range of industry experts at …

1
Exploding Lamborghini And Other Incredible Art | Fabian Oefner, World Famous Artist 44:20

23d ago44:20

44:20

Explore the fascinating parallels between the worlds of art and entrepreneurship with Fabian Oefner and host Jess Larson. Discover how the creative process in art mirrors the innovative thinking required to succeed as an entrepreneur. Learn how Oefner's approach to problem-solving and risk-taking has helped him build a thriving career as an artist.…

1
What Are His $6.9 Billion Leadership Tips? | Mark McClain, CEO & Founder of SailPoint Technologies 53:19

26d ago53:19

53:19

What does it take to lead a company from startup to multi-billion dollar success? SailPoint's Mark McClain has been on that journey, adapting his leadership style as the company grew 1000x. Hear his hard-won wisdom on maintaining culture, hiring the right people for each stage, and knowing when to let go. Learn more about your ad choices. Visit meg…

1
The Journey of Aligning Teams for Business Success with Natalie Furness 48:03

27d ago48:03

48:03

Text us your thoughts on the episode or the show! Unlock the secrets of Revenue Operations with our special guest, Natalie Furness, founder and CEO of RevOps Automated. Natalie shares her unique journey from clinical operations in healthcare to the world of revenue operations, drawing intriguing parallels between systems designed for patient care a…

1
The proven success of an effective RevOps function model 45:06

1M ago45:06

45:06

Aligning your sales, marketing, customer success, and finance teams can drive efficiency and profitability. Discover the secrets to maximizing revenue growth with our latest podcast episode on the Effective RevOps Function Model with Omkar Nadh (marketing operations manager and Founder - Marketing Ops India group), Srikanth Vadrevu (Senior Marketin…

1
How Cisco's $180B Approach to Customer Service Differs from Yours | Liz Centoni, Chief Customer Experience Officer at Cisco 37:11

1M ago37:11

37:11

Join Liz Centoni, Chief Customer Experience Officer at Cisco, as she shares her insights on leveraging AI to revolutionize customer experience. Discover how Cisco is utilizing generative AI, machine learning, and co-creation to automate tasks, provide self-service options, and deliver predictive customer support. Learn about the challenges and oppo…

1
Expert GTM Insights from Tom Slocum: Building Effective Sales Teams, Collaborative Messaging, and Optimizing Outbound Efforts 57:32

1M ago57:32

57:32

Dive into the latest episode of the B2B Go to Market Leaders podcast, where sales expert Tom Slocum shares his comprehensive approach to go-to-market (GTM) strategies. As the founder of The SD Lab, Tom brings valuable insights into marketing plans, sales motions, and customer success. Learn about his journey from a sales representative to an entrep…

1
AI in RevOps: Top Insights from Season 2 16:15

1M ago16:15

16:15

In this episode, we bring together insightful clips from Season 2 of the OpsStars podcast, where RevOps experts share their perspectives on the rapidly evolving role of AI in Revenue Operations. Guests including Nani Shaffer, Keith Jones, Anne Pao, Josh Hill, Sandy Robinson, Rachel Squire, Francis Brero, and Michael Orndoff discuss how AI can augme…

1
The Journey to Influential Leadership with Dionne Mejer 40:31

1M ago40:31

40:31

Text us your thoughts on the episode or the show! Ready to transform your leadership approach in revenue operations? Our conversation with Dionne Mejer, a trailblazing sales executive, guarantees you’ll learn how to empower your team and master the shift from marketing operations to revenue operations. Dionne candidly shares her journey from being …

1
What’s It Like To Be a VC Investor For One Of The Largest Family Offices in the World | Matt McCall, Founding Partner FORGE Capital 43:02

1M ago43:02

43:02

Join us as Matt McCall, a seasoned venture capitalist, reveals the stories behind his most successful investments, including Coinbase, Facebook, and DollarShaveClub. Discover the key factors that led to these billion-dollar exits and learn how you can apply these insights to your own entrepreneurial journey. Learn more about your ad choices. Visit …

1
Mastering the Art of Marketing Ops: From Eloqua IPO to AI-Powered Success Strategies 56:41

1M ago56:41

56:41

Text us your thoughts on the episode or the show! Embark on a voyage through the dynamic world of marketing operations alongside our esteemed guest, Chris Petko, who brings to the table not just stories but a legacy, including his critical role in the Eloqua IPO. His insights traverse the early days of marketing ops to its present intricacies, prov…

1
Episode 69 - Why Marketing Needs a Reset: Marketing Leaders from Global Brands Speak Their Mind 20:51

1M ago20:51

20:51

Welcome to Time for a Reset: The Marketing Podcast with Global Leaders, where we sit down with top marketing leaders representing the biggest and most beloved brands. From understanding shifting consumer behavior to recognizing the increasing importance of marketing in driving business growth, our podcast delves deep into the strategies and insight…

1
The Strategic Role of Services in SaaS Growth with Jonathan Corey of Precursive 33:49

1M ago33:49

33:49

In this episode, Jeff and Jonathan Corey, CEO of Precursive, delve into the strategic importance of services in SaaS businesses. They explore how professional services and implementations drive growth, enhance customer satisfaction, and unlock new revenue opportunities, highlighting key strategies for aligning sales and service teams for sustainabl…

1
How Did He Gather 200 Broadway Theater Investors and Win Six Tony Awards | Phil Kenny, M&A Attorney & Theatre Producer 1:01:36

1M ago1:01:36

1:01:36

From billion-dollar tech deals to Tony-winning musicals, Phil Kenny shares his unique journey from lawyer to Broadway producer. Hear how he applies his business acumen to the world of theater and what it takes to bring a hit show to life. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
From Burnout to Breakthrough: Lessons in Hustle and Efficiency for RevOps with James McArthur, Director of Revenue Operations at Nue 33:23

2M ago33:23

33:23

In this episode of the OpsStars podcast, James McArthur takes listeners on a journey through his diverse professional experiences, culminating in his current role as Director of Revenue Operations at Nue. Joining host Don Otvos, James opens up about his unconventional career path, which began in finance during the Great Recession, transitioned to t…

1
Mastering Nearbound Partnerships: Navigating Trust and Strategy with Will Taylor 52:57

2M ago52:57

52:57

Text us your thoughts on the episode or the show! Unlock the secrets of partnership synergy with the astute Will Taylor, your guide to the Nearbound Go-To-Market strategy. As we traverse this new terrain alongside the head of Nearbound Partnerships at Reveal, you'll grasp how to encircle buyers with a halo of trust and value, impacting everything f…

1
Storytelling and GTM Insights through Revenue Ops: Saima Rashid, SVP of Marketing and Revenue Analytics at 6sense 44:26

2M ago44:26

44:26

In this episode, Saima Rashid, an accomplished marketing leader and SVP of Marketing & Revenue Analytics at 6sense, shares her experiences, expertise, and guiding principles in navigating the dynamic world of marketing. From balancing the demands of parenthood with a thriving career to harnessing the power of data-driven strategies, Saima offers va…

1
What's Life Like Inside Randstad's $28B-A-Year Operations? | Graig Paglieri, CEO of Randstad Digital Americas 42:25

2M ago42:25

42:25

Leading a 10,000-strong workforce is no easy feat. In this episode, Graig Paglieri shares his experience as CEO of Randstad Technologies Group U.S. and provides valuable strategies for driving growth and transformation within a large organization. Learn how to maintain focus, adapt to market dynamics, and lead through change. Learn more about your …

1
How did he break the All-Time Super Bowl Revenue Record for the NFL | Paul Epstein, CEO & Founder at Win Monday 46:02

2M ago46:02

46:02

Join Paul Epstein, a 15-year NFL and NBA executive, as he shares the counterintuitive approach of prioritizing standards over goals. Discover the three non-negotiable standards that powered his teams to outperform expectations, and learn how to instill a culture of work ethic, positivity, and coachability in your organization. Learn more about your…

1
Behind the Scenes of ABM Strategy with Marketing Pro Xander Broeffle 53:10

2M ago53:10

53:10

Text us your thoughts on the episode or the show! Have you ever wondered how the lessons learned from managing a theater stage can revolutionize marketing operations? Xander Broeffle, our esteemed guest and the Senior Director of Marketing Operations at CS2, shares his story, one that elegantly weaves together his experiences from a family foster h…

1
How to Launch a Successful VC Fund | Winter Mead, Founder and CEO of Coolwater Capital 43:42

2M ago43:42

43:42

Launching a venture capital fund is no easy feat, but Coolwater Capital has cracked the code. In this episode, Winter Mead, Founder of Coolwater Capital, reveals the three core components of their Fund Launch Program, designed to help emerging managers get their funds off the ground. From setting up initial operations and optimizing fundraising str…

1
Leaving Iran and Building Incredibly Successful Real Estate and Technology Businesses in America | Arvand Sabetian, Founder of Ziprent 32:58

2M ago32:58

32:58

Ziprent & Zip Stay CEO Arvand Sabetian is on a mission to transform the property management industry through a tech-enabled, service-first approach. Learn how his companies are leveraging technology to deliver a better experience for owners and tenants while still prioritizing the human touch in customer service. Learn more about your ad choices. V…

1
Selling to Private Equity for $6.9 Billion | Mark McClain, CEO & Founder of SailPoint Technologies 40:38

2M ago40:38

40:38

What does it take to be an effective leader in a rapidly growing company? Mark McClain, CEO of SailPoint Technologies, reveals the core leadership principles that have helped him steer his company to over $600 million in revenue. Gain valuable insights on building a strong team, maintaining a healthy culture, and continuously improving as a leader.…

1
The Power of AI-First Mindset in Enterprise Software 43:44

2M ago43:44

43:44

Explore the potential of AI in enterprise software with Duncan Angove, CEO of Blue Yonder. Understand how an AI-first mindset, combined with machine learning and robotics, is transforming supply chain operations. Discover real-world examples of how Blue Yonder's software breaks down products into their constituent parts, forecasting demand with unp…

1
Biggest Lessons Learned from $3B in P.E. & Lending 45:03

2M ago45:03

45:03

Discover how Ryan Garland, CEO of Paradyme Companies, has built a successful private equity real estate firm by prioritizing long-lasting relationships and a service-based mindset. Learn the key strategies he employs to navigate the industry and create value for investors. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
Data Management Dilemmas: Tackling Complexity in Revenue Operations with Kelly Jo Horton, Principal Consultant at RevOps Solutions 35:35

2M ago35:35

35:35

In this episode of the OpsStars podcast, Kelly Jo Horton, Principal Consultant at RevOps Solutions and Founder of MOPsTalks, joins Don Otvos to explore the challenges of data management in RevOps. They discuss the importance of clean and reliable data in RevOps, how the cloud computing has transformed data management nightmares, and why one-size-fi…

1
Growing to a $1.4 Billion Market Cap 47:56

2M ago47:56

47:56

In this episode, Spencer Skates, CEO of Amplitude, reveals how product analytics provide a window into user behavior, enabling companies to create better digital experiences. Discover the insights that helped Amplitude grow to a $1.4 billion market cap and learn how you can leverage analytics to drive your product's success. Learn more about your a…

1
Starting GameStop, $100M+ makeup co & Kinkos CEO 56:35

2M ago56:35

56:35

Go behind the scenes of how Gary Kusin systematically built Babbage's, which later became GameStop, into a market leader and how Gary led a major turnaround of Kinko's, taking EBITDA from -$11M to +$180M in just 3 years. Learn how he made difficult decisions like closing stores and reducing headcount, while aligning the team around new leadership p…

1
Enhancing Resilience: Blending Mental Well-Being with Physical Health and Workplace Innovations 54:55

2M ago54:55

54:55

Text us your thoughts on the episode or the show! Struggling with the high-stakes demands of marketing ops, I recently found myself reflecting on the immense toll it can take on our mental health. But it's not all doom and gloom; in fact, my latest podcast is a beacon of hope, featuring Andy Mullings of Bluprintx, who joins me to share how feats li…

1
Personal Values, Mentorship, and Career Growth: Div Manickam’s Journey in Product Marketing 46:33

2M ago46:33

46:33

In this episode, Div Manickam, product marketing leader, product marketing coach, and author defines GTM as a three-letter acronym focused on achieving alignment across stakeholders and teams within a company, particularly when launching new products or entering new markets. Let’s step into the world of product marketing and discover the keys to th…

1
The Venture Mindset That Led to a Billion-Dollar Startup 49:32

2M ago49:32

49:32

One of the key principles of the venture mindset is the ability to say no to seemingly good opportunities in order to maintain flexibility. In this episode, Stanford professor Ilya Strebulaev explains why venture capitalists turn down over 100 deals for every investment they make and how this approach can benefit your own decision-making process. L…

1
How Hydrogen is Revolutionizing Transportation 38:15

2M ago38:15

38:15

In this episode, Dave Batstone shares his insights on the potential of hydrogen as a clean and efficient fuel source for vehicles. Discover how companies like Hydro Energy are working to convert existing diesel engines to run on hydrogen, reducing carbon emissions by up to 50%. Learn about the challenges and opportunities in building a hydrogen dis…

1
Transforming Procurement with AI 40:30

2M ago40:30

40:30

On today’s episode of Innovation & Leadership, Jess welcomes Yushiro Kato, founder and CEO of CaDDi See how CaDDi’s innovative software is transforming the procurement process in the manufacturing industry. By focusing on the needs of procurement officers, such as cost reduction and supplier consolidation, CaDDi has developed a powerful tool that h…

1
Exploring the Possibility of Alphabet's Acquisition of HubSpot 38:50

2M ago38:50

38:50

Text us your thoughts on the episode or the show! Could the acquisition of HubSpot by Alphabet spell a revolution or a step back for marketing automation? Join Naomi Liu, Mike Rizzo, and myself, Michael Hartmann, as we tackle this burning question. We dissect the ripple effects of such a corporate shake-up, drawing from historical tech giant acquis…

1
How Did He Sell Over 300 Shows to Hollywood? 48:06

2M ago48:06

48:06

Discover how Brant Pinvidic transformed his life from feeling stifled in Canada to achieving remarkable success in the U.S. entertainment industry. Learn the secrets behind his journey and how to present your ideas with clarity, confidence, and a deep understanding of your audience. Learn more about your ad choices. Visit megaphone.fm/adchoices…

Podcasts Worth a Listen

Customer Success Ops Podcasts

Podcasts Worth a Listen

Quick Reference Guide