Welcome to Wild Card – Whose Shoes! Walking in the shoes of more interesting people 😉 My name is Gill Phillips and I’m the creator of Whose Shoes, a popular approach to coproduction and I am known for having an amazing network. Building on my inclusion in the Health Services Journal ‘WILD CARDS’, part of #HSJ100, and particularly the shoutout for ‘improving care for some of the most vulnerable in society through co-production’, I will be chatting to a really diverse group of people, providin ...
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Here is the first episode of this special mini podcast series, in collaboration with London South Bank University and the Universal Healthcare Network. (You will remember that Episode 56 with Professor Becky Malby was our first ‘bookend’ to introduce this series and tell you why Universal Healthcare is important) Dr Tom Holliday is my first guest t…
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56. Becky Malby - Universal Healthcare National Inquiry
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Becky Malby - (Bookend 1) I was delighted when Professor Becky Malby asked me to host a special series of podcasts in collaboration with London South Bank University and the Universal Healthcare network. We are keen to tell you more about the Universal HealthCare National Inquiry report, why universal healthcare is so important and to introduce you…
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55. Steven Russell - children in care deserve better
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When I originally set up the Wild Card - Whose Shoes podcast series, I wanted to provide a way of amplifying the voices of people who inspire me and who are making a difference. Steven Russell simply had to be a guest because his story is so important. Steven tells his own story of growing up as a child in care, the emotional trauma and insecurity …
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54. Mary Salama - connecting across boundaries
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I’m so excited to be talking to my good friend Mary Salama, a wonderful consultant paediatrician in Birmingham. Mary is one of my absolute faves - a lovely, warm person, who makes extraordinary things happen, rather than just talking about what needs to change. And to do that for children and young people, has to be the very best thing! Driven by f…
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I first met Angela Catley in the very early days of Whose Shoes?, so back in about 2009, when she did a very lively and slightly bonkers presentation at a conference. I remember how Angela used her slides as just a very rough guide, while telling wonderful stories, and occasionally flicking on from one slide to the next as she went. I found it refr…
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52. Dr. Matt Hill - creating the conditions for healthcare teams to flourish
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Today, I invite you to meet Dr Matt Hill – I hope you enjoy the warmth and wisdom he brings to this podcast series as much as I do! I heard Matt speaking at the online NNAP conference, the National Neonatal Audit Programme, which showcased best practice in neonatal care. Matt is the Clinical Adviser on Safety Culture for NHS England and was one of …
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51. Sam Jackman - co-founder of Boost Innovations
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Hey, it’s great to be back! 🍋🍋🍋 So, for all those who enjoy the ‘Wild Card - Whose Shoes?’ podcast, welcome to Season 2! It has been lovely to hear from so many of you, saying that you are missing the podcast and asking when it is coming back. Well, here it is! At the beginning of last year, 2023, I was diagnosed with breast cancer. And not for the…
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50. Kate Pound - nobody is 'hard to reach'
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A blaze of ‘lemon lightbulbs’ today talking to Kate Pound, a fabulous nurse focusing on ‘JUST DO IT’ actions that make a big difference. Kate grew up in a hostel for fishermen and that rich and varied experience gave her a deep understanding of people and the imagination to find alternative ways of reaching the so-called ‘hard to reach’. She is a g…
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49. Behind the scenes of our 'Whose Shoes' work with children and families
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Building on the theme of storytelling and creativity. How do we get people to come along to our events? What is Whose Shoes anyway? Today I am talking to Lyse Edwards and Rachel Crook from the Children and Families team at Midlands Partnership University NHS Foundation Trust as we prepare for our forthcoming Whose Shoes events in May - looking to m…
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48. Pippa Kelly - dementia campaigner extraordinaire!
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Continuing the recent storytelling theme, and in solidarity with the #StartWithPeople event run by the Public Participation team of NHS England this week ... For the first time in the series, I'm picking up threads from our #dementiachallengers work, and where better to start than talking to my friend Pippa Kelly, award-winning, blogger, journalist…
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47. The power of storytelling - it's liberating!
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People ask me about the Whose Shoes story? 🍋 How did I come to produce a board game? 🍋 What inspired it? 🍋 Has it changed much over the years? Well, on 2 Feb, Kristin Johnstad from Minneapolis, invited me to tell my story at a Liberating Structures Q Community group, using 'Shift and Share' - hopping between breakout rooms, telling the same story t…
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46. Rosie Murphy - addressing health inequalities in maternity
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Rosie Murphy is a midwife doing fantastic work around health inequalities, including the coproduction workshop we co-led in Croydon. Our conversation builds on Episode 45 with Noreen Bukhari. I hope Rosie and Noreen will connect and exchange notes on their excellent work in Coventry and Croydon, supporting women from black and ethnic minority commu…
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45. Noreen Bukhari - supporting women from ‘BAME’ communities
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Health inequalities are in the news at the moment, with NHS organisations setting out to understand and address them, with a strong focus on the needs of people from different cultural backgrounds. But where do third sector (community) groups fit in? How do you build trust with women and families from Black and ethnic minority communities and desig…
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44. Happy New Year! Where do we go from here?
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Happy New Year - and thank you for listening! For pretty much the first time ever, I’m starting the New Year with a plan. Or at least I thought I was. But, in the words of John Lennon, “Life is what happens to you while you’re busy making other plans” so perhaps planning is overrated. Whose Shoes has had a pretty crazy, organic development up until…
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43. #WildObs Part 2 - Christmas Special, 2022
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As we hit the festive season, join me and my 'magic mate', Florence Wilcock, as we reflect on 2022 and have a little fun. Florence is a consultant obstetrician, a great friend and my co-founder of #MatExp. We chat about some of our key advent-ures in 2022, building on the #WildObs podcast we recorded at the end of 2021. Florence hosts the informati…
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42. Rachel Power - patients as equal partners in the NHS
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Today I am talking to Rachel Power, CEO of the Patients' Association. Huge thanks to our mutual friend, Yvonne Newbold for introducing us! The Patients' Association was established almost 60 years ago and is a membership forum - why not join? Rachel is a strong advocate for patient partnership; her organisation is highly influential, helping patien…
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41. Lesley Goodburn - #SethsLegacy. Raising awareness of pancreatic cancer
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So today I am fulfilling a pledge. If you look at the Purple Rainbow website, you can make pledges #SomethingForSeth, as part of the legacy for Seth Goodburn, who sadly died of pancreatic cancer in 2014. My pledge was to invite his wife Lesley to share the story on the podcast, and I am delighted to do so today! Lesley has done extraordinary work t…
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40. Prof. Cath Crock - music in health care - our first international podcast guest!
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My 1st international guest - Prof. Cath Crock, founder of Hush Foundation, Melbourne. Using music to bring kindness into health care. Cath’s work is 100% in tune 🎹 with Whose Shoes, bringing creativity and humanity into health care. I met Cath through Bob Klaber’s monthly kindness sessions. Cath and Nicki Macklin from NZ are regular contributors, j…
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This week, I was delighted to be invited to kick off the ‘Art of the Possible’ festival, hosted by Fab NHS Stuff. It’s been a lively programme focused on making good stuff happen - five days packed full of short webinars and other goodies, offering practical tips and resources to help people turn their quality improvement pledges into reality. I al…
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38. Sarah Land - founder of the Peeps H.I.E. Charity
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Today I’m talking to Sarah Land, another wonderful person who is using her own lived experience to help others. Until a short time ago, I hadn’t heard about Sarah, who is the founder of the Peeps H.I.E. Charity. Now I seem to be hearing about her everywhere I go. Such is the nature of networking. And, very rewarding in the context of my strong beli…
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37. Daisy Mackey - Don't make assumptions about people!
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Today I am speaking with Daisy Mackey, a young woman in the final stages of the prestigious NHS Graduate Management Trainee Scheme Daisy will make a great leader in the NHS – watch this space! I found Daisy’s story truly inspirational - I am thrilled to have the chance to share some of it with you today. Lemon lightbulbs 🍋💡🍋 The power of connection…
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70 years of continuity How often does that happen in the modern age? Or ever really? You don’t need me to tell you it has been the most extraordinary week, so I wanted to take a bit of time to put a marker in the sand, before it too slips away. Going off piste from my normal theme of healthcare improvement, to share a few thoughts about the death o…
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35. Claire Gartland & Amanda Pike - LISTENING to women and families, maternity and neonatal
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One of our major #MatExp #WhoseShoes projects is called ‘Nobody’s Patient’. This included exploring the interface between maternity and neonatal care, and how families experience this. Our podcast guests today are from Lincolnshire, who were the FIRST in the country to set up a joint ‘Matarnity and Neonatal Voices Partnership’ – these LMNS groups h…
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34. Rachel Crook - caring for little ones, as a mum and a nurse!
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Today we continue the theme around support for children and families. My guest is Rachel Crook, who is a mummy to 2 young girls AND a paediatric nurse. I met Rachel when she spoke at a recent Whose Shoes event in the Midlands, focusing on early years’ care. I was thrilled she agreed to talk to me on the podcast and give us an insight into her ‘both…
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33. Aishah Farooq - children and young people need a voice too!
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Today, we are talking about health care and support for children and young people, so of course it is vital to hear from that age group. I‘m delighted to welcome Aishah Farooq, a young person who is using her lived experience of healthcare services to bring change at national level. Aishah talks about her journey to become a national advocate for c…
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Today, I‘m talking to Bob Klaber - a charismatic London paediatrician, building a global movement for kindness. Like ‘Whose Shoes’, Bob is exploring a topic that could be seen as ‘soft and fluffy’, and bringing it centre stage. Bob’s kindness movement was featured at the Quality and Safety Forum in Gothenburg. I was delighted to contribute to one o…
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"What matters to you?" ‘What matters to you?’ is a brilliant global movement, whereby healthcare professionals ask patients what matters to them, in terms of personalising healthcare. It is about listening and hopefully understanding what matters to the patient in the larger context of their life. This will vary greatly between individuals – people…
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30. Alison Wright - personalised maternity care. Opportunities and challenges.
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Today I am talking to a ‘Fab Obs’. #FabObs is the hashtag we use in our #MatExp social movement - an obstetrician who ‘gets it’. Listening to what matters to women. Finding ways to prioritise, obviously, the safety of mother and baby, but really listening to women – and indeed helping them tease out the choices and birth options. And today that #Fa…
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29. "What IS an ODP?" Anitha Rego and Sue Robb tell us - celebrating #ODPDay!
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Today is ODP Day - #ODPDay! So I was approached by Carrie Biddle, regional Head of Allied Health Professionals for the South-west region, to help raise awareness of this important profession and hopefully encourage some new people to think ‘this is for me!’ 🍋💡🍋 But what is an ODP? 🤷🏼♀️ An Operating Department Practitioner. Works in operating theat…
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28. Janina Vigurs - Storyteller - *Embrace the Ridiculous*
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Building on last week’s extremely popular episode with Rachel Tomlinson, this week I am chatting to Janina Vigurs, one of the parents I had the privilege of interviewing for the amazing Newbold Hope conference. Janina spoke from the heart about her experience of parenthood and her daughter who has been diagnosed with autism, and what she has learnt…
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27. Rachel Tomlinson - a progressive head teacher
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In the words of Yvonne Newbold MBE: “Whatever you're doing, please stop and find 35 mins to listen to this fabulous conversation between 2 of my favourite people. Listening to Rachel talk about the simplicity of kindness and empathy in transforming schools to welcome, include and make every child feel safe blew me away” (Learn more about Yvonne’s f…
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26. My acceptance speech for CBE, Lemon Class 2020, award
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Yesterday, my good friend Florence Wilcock, creator of the wonderful 'The Obs Pod' podcast series which follows her life and work as an obstetrician, published a fascinating episode called 'Awards', mainly talking about the growing culture of awards in the NHS. It is thought-provoking and real - I thoroughly recommend it. Without wanting to give to…
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25. Miles Sibley, Founder of Patient Experience Library
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'Whose Shoes' looks at issues from different perspectives. But what weight, do those perspectives have? Lived experience, learned experience? Is your version of what happened a ‘medical report’, regarded as evidence, but my version just anecdotal, a ‘patient story’? What is regarded as admissible or inadmissible evidence? Miles Sibley is editor of …
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24. Tribute to Mum, @Gills_Mum - 100th birthday!
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Today would have been my Mum’s 100th birthday. Wow! For those of you who used to enjoy tweeting with her @GIlls_Mum, this is a bit of a trip down memory lane. A bit of a self-indulgence, getting a chance to chat about Mum, what made her tick, some snippets from our recorded conversations together ... and a String Quartet! We dip in and out of healt…
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23. Angela Cornwall - Speedy Boarding. The passport to top health care
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Today I'm talking to Angela Cornwall, with thanks to Carol Munt (Episode 7) for introducing us! Angela uses her experience as a family carer to make great things happen. She designed a ‘passport to care’ to make sure clinicians have exactly the information they need to deal with a rare condition, such as Diamond Blackfam anaemia which Angela’s daug…
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Gill Phillips @WhoseShoes reflects on a week of gathering ideas and examples around the use of music in storytelling, listening to 'ordinary' people and spreading best practice. Celebrating 'ordinary' people who are not so ordinary. Lemon lightbulbs 🍋💡🍋 Creativity and music are powerful ways of reaching new audiences, or reaching 'old' audiences in…
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21. Cristina Serrão - Lived Experience Ambassador
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Today I am talking to #LadyLXA. Cristina Serrão, host of Lemonade Radio,. Cristina pushes the boundaries and uses lived experience to drive positive change. Expect the unexpected from this energy-packed, inspirational podcast guest. Cristina is in the Shaw Trust Power 100 and a fantastic role model, raising the profile of disabled people. Cristina …
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20. Shine A (Lemon) Light(bulb) on co-production
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Gill Phillips and Florence Wilcock, co-founders of the powerful #fMatExp social movement, talk about the coproduction work they have done together since 2014. To make this manageable in 30 minutes, they choose a small but hugely important area of their #MatNeoQI work, which has so much potential to improve the lives of new families when their baby …
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19. Midwifery Matters! - #Intentional coffee with Sarah-Jane Pedler and Gaynor Armstrong
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In today’s episode, I’m bringing together 2 people who are literally meeting for the 1st time. A world-exclusive #IntentionalCoffee podcast! For those who are old enough, think Cilla Black … My podcast guests have never previously seen each other or spoken in any way. But they share a passion for midwifery and I think they’re gonna ‘gerralong’. Gay…
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18. Family Integrated Care - what do parents say?
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Family Integrated Care makes a huge difference to families when their baby is in neonatal care. Today I am talking to Nadia Leake and Rachel Collum, two mums who have had babies in neonatal care, and are doing wonderful work in this area. In a nutshell “Parents and babies need each other and must stay together, with their relationship nurtured and …
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Today's guest, Rachel Jury, is winner of the National Diversity Award 2018 for positive role model for disability. She tweets as @Rocking2Stomas, and refers to herself as one of the community of ‘Double Baggers’. I’m looking forward to helping break a few more taboos by hearing Rachel's story today. Lemon lightbulbs 🍋💡🍋s We all need purpose – it is…
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16. Anna Geyer - the power of visual recording
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Happy New Year! I'm kicking off 2022 by talking to the person who helps bring our Whose Shoes events alive and ensures they have lasting impact. Our combined approach to coproduction has been described as magic. One and one definitely equals more than two. Anna Geyer, Director of New Possibilities, is my long-term friend and partner in crime. We lo…
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15. #WildObs - Gill n #FabObs Flo - Christmas Special 2021
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Welcome to WildObs – A Mash-up of 'The Obs Pod' and 'Wild Card - Whose Shoes' podcasts as a 2021 Christmas special !! #MatExp co-founders Gill Phillips, creator of 'Whose Shoes' and my good friend #FabObs Florence Wilcock, chatting about our advent / musical adventures over the years. 🍋💡🍋 CROWDSOURCED FILMS #MindNBody Advent videos, 2018 – perinata…
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14. Dr. Alice Ladur - Using Whose Shoes in PhD work with men in Uganda to improve maternity outcomes
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This is a very special podcast for me - a story I was really keen to capture as it deserves a large audience. Today I am speaking to Dr Alice Ladur, who has used my Whose Shoes board game in her PhD project in Uganda, working with men to bring about culture change and improve maternal and the enable outcomes. It is a very powerful story and the imm…
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13. Yvonne Newbold MBE - founder of Newbold Hope
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Today, I'm talking to my good friend Yvonne Newbold, MBE, founder of Newbold Hope. Smashing taboos and giving hope to families, reducing anxiety-led difficult and dangerous behaviours in children and young people with additional needs and disabilities. Lemon lightbulbs 🍋💡🍋 Please see the chapter headings! Struggling with the word count this week an…
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12. Dr Terri Porrett - #FabNHSStuff - and so much more!
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Today is #FabChange21 - the Fab Change 21 Festival - and how better to celebrate this than to chat with Dr Terri Porrett, otherwise known as ’The Blonde.’ You can find out more about 'being blonde', and how it relates to quality improvement, during the podcast! Gill Phillips will be running a 'Whose Shoes - Poet's Corner' as part of #FabChange21 - …
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11. Professor Lesley Page, talking about today’s #MarchWithMidwives
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Today I am talking to Prof Lesley Page, CBE, an internationally respected voice of midwifery! As co-founder of #MatExp, the social movement to improve maternity experience, improving maternity is very close to my heart. It's well known that there's a growing problem at the moment around the shortage of midwives, and other pressures. #MarchWithMidwi…
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10. Gill's reflections - the story so far
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So, who would have thought it? We've got to 10 episodes already. So I thought I'd do something a little bit different and stop and reflect on my podcasting journey so far. The short version is: 'I'm loving it'! ... but it has had its share of excitement, a few ups and downs, and with lots of learning along the way. The one thing that is certain is …
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9. Dr. Rachael Grimaldi - co-founder of CardMedic®
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Today I'm talking to Rachael Grimaldi, co-founder of the multi-award-winning CardMedic® and one of the most inspirational movers and shakers I've ever met. CardMedic is a brilliantly simple and unique digital communication tool. Rachael is a mum of three young children, a NHS clinical entrepreneur, and an anaesthetist. She is also a lovely warm, ge…
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Children's author, community and charity whizz, fund-raiser and so much more ... Rachael and I hope you enjoy our Halloween Special in which we explore whether creativity and innovation in health care and beyond needs to be .... SCARY! Lots of lemon lightbulbs! 🍋💡🍋 See 'chapter headings' for more detail and to pick out your favourite bits, includin…
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