Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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The Podcast of the CompTIA UK Channel Community. Aimed at UK IT Solution Providers, MSP's, Vendors and Distributors. Richard Tubb interviews members to learn about their businesses, the lessons they've learned, and their thoughts on current IT industry trends.
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Join Dennis, James, Kevin and Mike as they put your favorite characters from Books to Video Games on trial to find out who is the best of the best. Each episode will feature a special guest judge who will decide the verdict. It's a trial of the century every month! This Podcast was created using www.talkshoe.com
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[161] Why CompTIA are the MSP Industry's Best-Kept Secret
1:26:44
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In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to …
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[160] How to Harness Personal Power, Energetics, and Mindset for MSP Success
47:05
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In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping…
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[Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners
24:19
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In this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia. He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks can…
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[159] How to Use Personal Branding to Boost Your MSP's Reach
49:17
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In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged…
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[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone
19:20
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In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the righ…
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[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs
1:23:15
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In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve. He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precisio…
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[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs
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Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer. In this bonus TubbTalk episode, recorded live at Dattoncon 202…
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[157] Looking Into The Mindset Of A Successful, Modern MSP
44:02
44:02
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Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024. Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even…
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[156] How To Partner With a Vendor To Grow Your MSP Business
58:20
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In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media. Grey shares his journey in the MSP space, going to…
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[155] How To Stop Mac Hacks In Their Tracks
1:13:17
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In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks. Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer. He's spoken at …
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[154] How to Use and Sell Microsoft CoPilot for MSP Growth
1:06:09
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In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools. Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools. He shares his jou…
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[153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams
51:44
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In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years’ experience as a management consultant and executive coach, …
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[152] The MSP Owner’s Guide To Becoming A Better Leader
1:06:30
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In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards. Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he c…
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[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs
1:00:55
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In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry a…
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[Travelogue] MSP Show & SuperOps SuperSummit 2024
23:18
23:18
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Time for another Team Tubb Travelogue! In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week. Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun con…
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[150] 25 Years an MSP - Valuable Lessons You Learn from Longevity
2:08:57
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In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…
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[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success
27:03
27:03
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In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…
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[149] Why You Need to Know the Process of Process for MSP Growth
54:14
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In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…
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[Travelogue] Channel Live & UpLift Live 2024
20:46
20:46
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Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …
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[148] How High Performing MSPs Leverage People Power for Success
59:57
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In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …
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[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?
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In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…
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[Travelogue] The Cloud & Cybersecurity Expo 2024
27:08
27:08
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Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…
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[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager
58:33
58:33
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In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…
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[146] Growth and Success Advice From The Wizard of MSP Data Migrations
57:56
57:56
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In this episode, Richard Tubb speaks to Michael Lawson, who has over 15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale. Michael tells Richard how he came up with the idea for Movebot, the tools it in…
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[145] The Tech Nerd's Ultimate Guide To IT Career Success
1:00:42
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In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Servic…
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[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners
6:07
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In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter. Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background. Plus, Richard hopes that this will help him reach a bigger audience,…
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[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe
2:07:54
2:07:54
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In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more. This is a bumper episode, so get a flask of tea, a packet of biscuits …
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[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPs
1:12:24
1:12:24
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This episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform. Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC servic…
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[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023
33:20
33:20
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This is another Team Tubb Travelogue! Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights …
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[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to Know
1:17:32
1:17:32
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In this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together. Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he sta…
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We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them. This is a fun discussion with the us…
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[Bonusode] Ask Me Anything: Potent Insights & Proven Methods For Success
1:04:01
1:04:01
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In this special bonus episode, Richard shares his best MSP business advice. This show was recorded as a live AMA (ask me anything) with members of the SuperOps community. Mentioned in this episode: Get MSP Insights every Tuesday Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Se…
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[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business
40:51
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In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider bus…
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[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023
28:51
28:51
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In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to. James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are st…
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[140] How To Transform from an MSP to MSSP for Business Growth
1:08:49
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In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO. Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided…
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[139] How Microsoft Clause 6B Will Impact MSPs and Continuity and What to do
56:34
56:34
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In this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs. Daisy explains a typical day for her and what her team does, and how that fits in with the …
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[Travelogue] Breaches and Brews Event in Birmingham with Huntress
20:47
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In this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress. You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz! The 'Brea…
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[138] How to Become the Go-To Threat Operations Expert for MSPs
1:26:54
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In this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress. Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different. Dray describes the Huntress experienc…
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[Bonusode] Global Expansion, Harnessing the Power of AI and Serving the MSP Channel Better
23:39
23:39
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In this bonus episode of TubbTalk, Richard talks to Arvind Parthiban, CEO and co-founder of SuperOps.AI, a combined and RMM for MSPs. They have built artificial intelligence into the very foundation of everything the platform does. Arvind says they describe themselves as the modern PSA and RMM platform, with five products streamlined into one. Thei…
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[137] How MSPs can Overcome Their Fear of Sales and Win Clients
40:11
40:11
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In this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny’s a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with sel…
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[136] How to Solve Hardware Headaches for MSPs and Their Clients
1:07:49
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In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space. He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using th…
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[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth?
47:39
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In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay. Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, wi…
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[Travelogue] CompTIA ChannelCon 2023 Event in Las Vegas
29:57
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In this new episode of the Team Tubb Travelogue audio series, Stephen McCormick invites Pascal Fintoni to join him on an impromptu audio call with Richard Tubb and James Steel from Akamai Linode. Both Richard and James are about to start their final day at the CompTIA ChannelCon unmissable event in Las Vegas. This year, the theme for the 3-day conf…
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[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset
55:03
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In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to turn employees into your company's biggest cybersecurity assets. Richard asked Benjamin what led him to create Riot and how the tech can help employees b…
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[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity
20:17
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In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company. During their short chat, Richard and Ian talked about the current state of the MSP industry, why vendor solutions should give real business value to MSPs and their clients, and …
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[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of
1:10:59
1:10:59
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In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business. Mostyn has more than 20 years of experience working with managed service providers, i…
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[133] How Monitoring Your MSP Metrics Leads to Profit and Growth
1:10:31
1:10:31
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In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability. They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executiv…
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[Travelogue] Channel Sec 2023 Event in London
22:59
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In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Conference in London. The event was held at Lancaster London on the 18th May, this 1 day event organised by IT Europa combined high-level conference and net…
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[132] What Every MSP Should Know to Run and Grow a Successful Business
22:03
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Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards, and their best advice for business success. To mark the end of season five of TubbTalk, we present to you a round-up of those top tips. There are all…
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[131] Why You Should Build a Strong Culture in an MSP Business
45:02
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45:02
In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find c…
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