With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...
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Mark Bouris speaks to business owners and entrepreneurs, finding out what makes them tick and their plans for growth. Some business owners are on the way up and enjoying new success, others are at a turning point. Mark digs into their stories and finds out why they set out to create their own path, their challenges and where they go from here. Based on his own personal experiences and learnings, he also passes on his own guidance on how to take their business to the next level. Hosted on Aca ...
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Welcome to the I Still Call Australia Home podcast - your dose of inspiration and joy sparked by the wild splendour of Australia, hosted by Felicia Rusher - founder of I Still Call Australia Home.com - an eCommerce store selling gifts that spark joy and delight using wild Australia as their theme.In this podcast, we'll be taking you on the road, sharing inspiring stories of amazing Australians who are creators of products & experiences; using our land, native animals, and wildlife as their m ...
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#454 Vic's Meat: Building Australia's Premier Meat Supplier with Anthony Puharich
54:24
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Anthony Puharich is a distinguished Australian butcher and entrepreneur, celebrated as the co-owner of Vic's Meat. Established in 1996 as a small butcher shop on Oxford Street in Sydney, Anthony and his father Victor have grown Vic's Meat to become the premium supplier behind 75 percent of the country’s top 100 restaurants. In our conversation, we …
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Developing Cancer Cures through the ASX | Going Public with Leslie Chong & Paul Hopper
53:02
53:02
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With Stake, Australia's leading investing platform, I'm excited to share the 12th episode of 'Going Public' - a monthly series giving you unique access to the entrepreneurs, founders and executives who've taken their business public. In this episode of the Going Public series, Mark learns about the remarkable journey of Imugene Ltd (ASX: IMU), a cl…
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#453 Ashgrove Cheese: The Evolution of Modern Farming with Richard Bennett
59:12
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In this episode, we dive deep into the rich history and modern innovations of one of Tasmania's renowned farmers, Ashgrove Cheese. Our guest, Richard Bennett, shares the captivating story of his family's journey to Tasmania over a century ago and how this legacy paved the way for his passion for farming and ultimately cheese-making. We explore the …
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#452 From Adversity to Advocacy: Jo Cooper’s Inspirational Legal Triumph
49:08
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Join us in a compelling conversation with Jo Cooper, an Australian singer/songwriter, storyteller, and advocate whose vivacious spirit and unwavering passion drive her to stand up for what she believes in. Jo's resilience and determination shine through her story as a survivor of abuse and a long-time advocate against violence and bullying. In 2015…
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#451 Girls With Gems: Rewriting The Rules of Fashion with Lia Georgantis
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My guest today is Lia Georgantis, the dynamic force behind Girls with Gems and Sneaky Link. Girls with Gems is a high-end fashion boutique offering a curated selection of Australian and international designers, along with their own in-house brand, Sneaky Link. Initially started by Lia's mother as a jewellery store, it has since transformed into a f…
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#450: The Rise of GeedUp Co: Jake Paco's Story of Grit, Grind, and Success
54:53
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I often wonder where I'd be if I hadn't made certain decisions. It might've been a different story, and not a pretty one. My guest today on The Mentor, Jake Paco, knows this all too well. Jake Paco is the founder of Geedup Co, a streetwear brand in 2010 out of Western Sydney. Over the years, Geedup has grown into a global brand with a cult-like fol…
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#449 Geoff Jones: The CEO of TEG Breaks Down the Business of Live Entertainment
52:14
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In this episode, I sit down with Geoff Jones, the CEO of TEG, to dive into the fascinating world of live entertainment. Geoff is a highly qualified leader with a ton of experience, shares the strategies and innovations that have put TEG at the cutting edge of live entertainment, ticketing, and technology. From expanding markets and pioneering new t…
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Hydrogen as the Fuel of the Future | Going Public w Will Davidson
44:42
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With Stake, Australia's leading investing platform, I'm excited to share the 11th episode of 'Going Public' - a new monthly series giving you unique access to the entrepreneurs, founders and executives who've taken their business public. Join us in this insightful episode as we sit down with CEO of United H2 Limited (UHL) Will Davidson, a seasoned …
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#448 Koh CEO Charli Walters: The Ultimate Guide for Long-Term Brand Success
46:06
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Join us for a cracking chat with Charli Walters, the dynamic CEO of Koh, a company making waves in the cleaning industry with its eco-friendly, refillable, reusable, and recyclable multipurpose products. Charli's strategic brilliance and a decade of experience in leading transformational company growth have made her a standout in the business world…
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#447 Resilience & Creativity: Lewi Brown's New Path in Fashion
56:54
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In this episode, I sit down with Lewis ‘Lewi’ Brown, a retired professional rugby league player and now the creative force behind Earls Collection. Born in Christchurch, New Zealand, Lewi moved to Sydney in the early 2000s, where he played for the Cronulla Sharks, Sydney Roosters, and West Tigers feeder sides before making his NRL debut with the Ne…
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#446 Money Of Mine: The leading voices in the Aussie mining scene
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Join us as we dive into the world of mining with the hosts of Money of Mine, Matt Michael, Travis Ricciardo, and Jonas Dorling. Since launching their Daily Mining News YouTube channel in April 2023, Money of Mine has quickly become one of Australia's top sources for mining news. These guys bring a ton of knowledge and unique perspectives. Matt's an…
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#445 Speaking with the Minister of Small Businesses for NSW: Steve Kamper
1:07:41
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Steve Kamper is a seasoned politician and community leader, currently serving New South Wales as the Minister for Small Business, Lands and Property, Multiculturalism, and Sport. In this episode, we explore Steve's childhood and the influence his parents had on his life. We dive into his career in accountancy, his passion for community service, his…
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Transforming MMA Training: Going Public w Alta's Nick Langton
55:23
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With Stake, Australia's leading investing platform, I'm excited to share the tenth episode of 'Going Public' - a new monthly series giving you unique access to the entrepreneurs, founders and executives who've taken their business public. Join us as we dive into the world of Nick Langton, a former financial services executive turned entrepreneur, n…
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#444 The PR Playbook: Mastering your message with Odette Barry
50:37
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Odette Barry is a seasoned publicist, Public Relations mentor, and the Director of Odette & Co, a thriving PR and digital marketing agency based in Byron Bay. With over 15 years of industry experience, Odette has honed her expertise in crafting compelling narratives and amplifying the voices of businesses across various sectors. Now as the head hon…
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#443 Mark Hawwa: The Distinguished Gentleman's Ride
45:11
45:11
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This Sunday close to 120,000 people worldwide will ride motorcycles dressed sharply, all in support of raising funds and awareness for research into men's mental health and prostate cancer. The Distinguished Gentleman's Ride is a globally acclaimed motorcycle gathering, with its inaugural event in Sydney back in 2012. Over the years, the event has …
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#442 Capturing the Essence of the Flow State: Ārepa's Bottled Innovation
1:08:38
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Discover the inspiring story behind Ārepa, a venture born out of a quest to revolutionise brain health. Co-founders Angus Brown and Zac Robinson were driven by personal losses to create healthier energy drink alternatives. The duo partnered with renowned neuroscientist Professor Andrew Scholey to develop a groundbreaking range of natural, caffeine-…
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#441 Work Backwards: Rethinking Work/Life Balance with Tim Duggan
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Tim Duggan is a pioneering entrepreneur who co-founded Junkee Media, Australia’s leading digital publisher for Millennials. Tim's career began as a music journalist for Rolling Stone, and he has since written award-winning books like "Cult Status" and "Killer Thinking." His latest book, "Work Backwards," offers insights into rethinking traditional …
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Fighting Antibiotic Resistance: Going Public w James Graham
37:15
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With Stake, Australia's leading investing platform, I'm excited to share the ninth episode of 'Going Public' - a new monthly series giving you unique access to the entrepreneurs, founders and executives who've taken their business public. This podcast will delve into the journey of James Graham, one of the youngest CEOs in Australia's public compan…
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#440 Transforming the Worksite: From Idea to Industry Impact with Kym O’Leary
58:28
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In this week's episode of The Mentor, we explore the creation and growth of COgear, a pioneering workwear brand for women, with its founder, Kym O’Leary. Discover how Kym's journey from a small farm in North Queensland to the financial sector in mining led her to create an innovative solution for women in the workforce. We explore the challenges sh…
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#439 Walking in Sally Belcher's Shoes: Inside the World of Podiatry
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Sally Belcher is a trailblazing Australian podiatrist with over 15 years of experience in private practice. Originally from Melbourne, Australia, Sally relocated to Sydney’s Eastern Suburbs where she has proudly owned and led her team at Rose Bay Podiatry for nearly a decade. During this time, she has cultivated the business into a highly successfu…
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Ep:5 What are some of the most common CX mistakes?
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In this episode, Vic and Tom discuss some of the most common CX mistakes they see and offer some thoughts on how to fix them. Also, Vic channels a previous poor CX with AT&T and has to be bleeped as he relives the experience. Thanks for listening! Questions or comments about the show? Ideas for future episodes? Interested in being a guest? Reach ou…
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#438 Navigating Startup Success: Insights from Amanda Price, Leader of High Growth Ventures at KPMG Australia
58:34
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This week on The Mentor we delve into the world of startups with Amanda Price, the Head of High Growth Ventures at KPMG Australia. Drawing from her extensive experience, Amanda sheds light on the common challenges faced by founders worldwide and offers strategies for building enduring connections with customers as startups scale. We delved into her…
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#437 Building the Future: The Kapitol Chronicles with Andrew Deveson & Dave Caputo
47:54
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Join Andrew Deveson and Dave Caputo, co-founders of Kapitol Group, as they discuss their journey in revolutionising the construction industry. With Andrew's expertise in delivering high-quality projects and Dave's strategic planning capabilities, Kapitol Group has quickly become one of Australia's fastest-growing construction companies handling mul…
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#436: Light & Glo: The fragrance maestros who have mastered the art of creating a vibe
1:03:20
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Light & Glo Designs is an acclaimed business hailing from Melbourne, that specialises in crafting bespoke candles. Established in 2015 by husband/wife duo Suji and Jeeva, the brand boasts an array of award-winning offerings, including candles, diffusers, room sprays, and scents tailored to various moods. The inception of Light & Glo traces back to …
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Advancements in Sports Safety Tech: Going Public w Mike Vegar
43:32
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With Stake, Australia's leading investing platform, I'm excited to share the eighth episode of 'Going Public' - a new monthly series giving you unique access to the entrepreneurs, founders and executives who've taken their business public. Mike Vegar is the co-founder & managing Director of HITIQ, an Australian tech company that provides a total co…
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#435 Messina: The Secret Recipe behind Australia's Favourite Gelato
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Nick Palumbo founded Gelato Messina in 2002, setting up the original store in Darlinghurst, Sydney - right across the road from the Mentored Podcast Studio. Nick is the creative force behind Messina's renowned gelato and gelato cakes who has dedicated his life to the food industry. His journey began at the age of eight when he travelled to Pasticce…
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