Best Call Center Operations Podcasts (2024)

1
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank. 53:46

4d ago53:46

53:46

Tech Your Business A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology. In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #…

1
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen 48:52

11d ago48:52

48:52

Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…

1
060 S12 Ep 06 – Special Operations within Large Scale Combat Operations w/JRTC's Special Operations Training Detachment 1:00:37

3d ago1:00:37

1:00:37

The Joint Readiness Training Center is pleased to present the sixtieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are the Commander of the Special Operations Training Detachment for US Army Special Operations Command, COL Nathanael Joslyn and one of their s…

1
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank. 28:19

3d ago28:19

28:19

Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxH…

1
#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered 39:28

4d ago39:28

39:28

It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…

1
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All 29:00

5d ago29:00

29:00

Send us a Text Message. The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let…

1
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank 1:00:33

5d ago1:00:33

1:00:33

Miss Liz Serves a different T-E-A with a humanitarian mission approach. Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time. IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SA…

1
The Talkspan Podcast by Palindrome Communications. Empathy, digital marketing & call centers with Richard Blank. 38:52

9d ago38:52

38:52

Palindrome -Let's talk about the future of blogs for businesses. Over 20 Years Of Combined Experience In Research-Driven Writing. https://youtu.be/f_dmjjBj_Yo?si=153j8EWKCjC5v4HR We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest rep…

1
Episode 362: Dawn Rowe, Chairman of the San Bernardino County Board of Supervisors 54:04

15d ago54:04

54:04

By Gary Daigneault

1
Shift Happens: Beyond The Boxes Livestream Q&A with Jason and Nick Taylor 51:12

16d ago51:12

51:12

This is a livestream from June 26, 2024 where Jason and Nick allow callers to call in, ask questions, get advice, or give input on the moving industry! This was livestreamed on youtube! https://www.youtube.com/live/dlR0ty4H6Mc?si=Tg_sctfCSVPbcNauBy Jason Bergenske

1
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank 1:01:23

16d ago1:01:23

1:01:23

My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becom…

1
#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing 39:48

18d ago39:48

39:48

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …

1
The Swamp Talk Podcast. An awesome vintage pinball machine collector in Costa Rica joins the show! 1:21:40

19d ago1:21:40

1:21:40

Hosted by the Dillon Street Boys (Sean Miller & Corey Busch, and Bret), three buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join …

1
Episode 361: Joshua Tree National Park Preventative Search and Rescue Coordinator Anna Marini, and Park Superintendent Jane Rogers 55:35

22d ago55:35

55:35

By Gary Daigneault

1
Everything We Learned from Starting An AI CX Company - OttoQa 20:16

22d ago20:16

20:16

Send us a Text Message. Join us as we dive into the journey of founding and growing OttoQa, a cutting-edge AI-powered Customer Experience (CX) company. In this episode, we'll share our firsthand experiences, lessons learned, and the challenges we faced in building a fully automated QA platform. Discover the strategies and insights that helped us in…

1
Ep 124 Revolutionizing Large Equipment Storage with Mr. Chris Long of Longyards Storage 21:01

23d ago21:01

21:01

Chris Long has built an empire on "storing the big stuff" as he says. Chris shares the inspiration behind his brand, Longyards Storage, the challenges he faced during the startup phase, and how his company stands out in the crowded storage industry. Listeners will gain insights into the benefits of outdoor storage, common use cases, and the securit…

1
059 S03 Ep 07 – The Life of a Grunt Leader: From a Ranger PFC to an Infantry Colonel w/COL Matthew Leclair 1:07:19

24d ago1:07:19

1:07:19

The Joint Readiness Training Center is pleased to present the fifty-ninth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is senior Army fellow at the Asia Pacific Center for Security Studies. Following his current assignment, COL Matthew Leclair. Following his c…

1
The Successful Quitters podcast. North American telemarketing style in Central America with Richard Blank. 52:29

24d ago52:29

52:29

"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest mome…

1
Jeannie B's NO COMPETITION approach to becoming our TOP SALES AGENT at MoveitPro 36:38

24d ago36:38

36:38

If you have already had the pleasure of working with our Top Sales Agent Jeannie B, then you know her reputation well. If you haven't then you will be meeting her soon. In this weeks episode of Shift Happens: Beyond The Boxes I sit down with MoveitPro's very own Jeannie. From a home educator and graphic designer to being our Leading Sales Agent wit…

1
#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston 32:17

25d ago32:17

32:17

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …

1
Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. 1:24:52

29d ago1:24:52

1:24:52

Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stori…

1
Ep 123 From Dough to Dollars: "The Pizza Guys" Franchise Journey with Founder Shahpour Nejad 27:26

29d ago27:26

27:26

Join me on this engaging episode with the Co-Founder of the Pizza Guys Franchise, Shahpour Nejad a leader in the pizza industry known for his commitment to quality and customer satisfaction. We'll explore the journey of building a successful pizza franchise, the over thirty year story of the brand, and their secrets to maintaining consistency and i…

1
Episode 360: Captain James Porter of Community Service and Outreach Division; Sgt. Jamie Marshall of the Hope Team; Diana Simmons, Outreach Social Worker 55:35

29d ago55:35

55:35

By Gary Daigneault

1
058 S11 Ep 06 – Spectre Team's Best Practices & Innovations w/Geronimo's Info War Cell 39:39

1M ago39:39

39:39

The Joint Readiness Training Center is pleased to present the forty-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by LTC Mason Thornal, the Battalion Commander of 1-509th IN (OPFOR) on behalf of the Commander of Operations Group. Today’s guests are members of Geronimo’s infamous Spectre Team, their information warfare team. M…

1
Shift Happens: Beyond The Boxes Livestream Q&A with Jason and Gary Bergenske 33:53

1M ago33:53

33:53

This is a livestream from June 12, 2024 where Jason and Gary allow callers to call in, ask questions, get advice, or give input on the moving industry! This was livestreamed on youtube! https://youtube.com/live/S0blDCykMBgBy Jason Bergenske

1
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley 59:31

1M ago59:31

59:31

In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explor…

1
Strategic Business Advisors Podcast. A nearshore outsourcing conversation with a game changer Richard Blank. 45:57

1M ago45:57

45:57

Strategic Business Advisors By Cary Prejean Conversations with business owners, business coaches and other thought leaders in industry to discover what they’re seeing in business in terms of: Recurring problems/breakdowns and solutions used to address them. Best practices in their business New trends/technology emerging in business https://youtu.be…

1
#128 - How to Use AI for Home Service Business Success 44:16

1M ago44:16

44:16

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…

1
Strategic Advisor Board Podcast. Energy of Business Moments Ep230 with special guest Richard Blank. 27:31

1M ago27:31

27:31

Listen to some of the world foremost thought leaders. Learn their wins, losses, struggles, triumphs, and success stories that contributed to building their business empire. Welcome to SAB Podcasts Get cutting-edge business news, tips, tricks, and trends from the biggest, brightest, and most innovative people in business. The SAB Podcast takes you a…

1
Zaire Ukuu Presents: Speak Your Peace Podcast. Episode: "Higher Level Mentality" with Richard Blank 1:17:45

1M ago1:17:45

1:17:45

Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU. https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced tel…

1
From Injury to Industry: How Ryan Transformed a Setback into a Thriving Moving Empire 1:04:05

1M ago1:04:05

1:04:05

Ryan's journey into entrepreneurship began with an injury that sparked his decision to start a moving company. Starting modestly with a $5 Craigslist ad and yard signs, his business gained traction. The adoption of MoveitPro CRM was transformative, significantly reducing stress and freeing up time. Ryan's business thrives on four key principles: Re…

1
Ep 122 Talking Trash: The Story of DumpStor with Joe & Joey Martino 25:25

1M ago25:25

25:25

In this episode, we sit down with Joe & Joey Martino, the innovative minds behind DumpStor, a company revolutionizing the waste management industry. Joe shares the inspiring story of DumpStor's inception, the unique business model, and how technology plays a crucial role in their operations. We delve into sustainability practices, the challenges fa…

1
Episode 359: Steve Bilderain, 29 Palms Mayor, and Stone James, 29 Palms City Manager 55:25

1M ago55:25

55:25

By Gary Daigneault

1
EP 121 What To Do If You Feel Burnt Out in Corporate America with Scott Keyser 23:08

1M ago23:08

23:08

Join us for an insightful conversation with Scott Keyser, a renowned business coach with The Entrepreneur's Source, as we dive into the possibilities of business ownership and career transitions. Scott shares his journey, practical tips, and success stories. We talk about why people feel unfulfilled in their current corporate careers and how they c…

1
057 S1 Ep 20 – Training to Fight and Win in Tomorrow's Fight w/MG Buzzard of the Maneuver Center of Excellence 44:09

1M ago44:09

44:09

The Joint Readiness Training Center is pleased to present the fifty-seventh episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of the Maneuver Center of Excellence, MG Curtis Buzzard. The Maneuver Center of Excellence was established in Sep…

1
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru 37:40

1M ago37:40

37:40

https://youtu.be/O6ayksYkwKM?si=4iandqsMp04DlGHT https://youtu.be/-eU4zIc8Bfw Pam Prior, the Entrepreneur's CFO Quarterback; Radio Host; CEO of Priorities Group, Inc.; and #1 Bestselling Author of "Your First CFO: The Accounting Cure for Small Business Owners" Pam Prior, Keynote Speaker, Host of the "Cash Flow" Podcast Awesome Podcast GUEST (Servin…

1
#127 - May Q&A Session with John Wilson 34:12

1M ago34:12

34:12

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…

1
"Shine Like The Sun" rock song by Igni Ferroque. Featuring Garry Gary Beers INXS bassist. 5:00

1M ago5:00

5:00

Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque. A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all…

1
Episode 358: Karen Faulis, CEO Hi-Desert Medical Center; Kathleen Moore, Chief Nursing Officer and Operating Officer for Hi-Desert Medical Center 54:18

1M ago54:18

54:18

By Gary Daigneault

1
#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business 29:31

1M ago29:31

29:31

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…

1
056 S1 Ep 19 – The Employment of Light Infantry Formations During Large Scale Combat Operations w/MG Gregory Anderson of 10th MTN 1:00:06

1M ago1:00:06

1:00:06

The Joint Readiness Training Center is pleased to present the fifty-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of the 10th Mountain Division (Light Infantry), MG Gregory Anderson. The 10th Mountain Division (Light Infantry) is…

1
Ep 120 Randy Hetrick's Journey: From Navy SEAL to Fitness Pioneer 39:02

1M ago39:02

39:02

Join me for an inspiring conversation with Randy Hetrick, the visionary Founder of OutFit. From his days as a Navy SEAL to creating the innovative "Suspension Trainer," Randy has revolutionized the fitness industry. Discover how his mobile, boutique fitness concept, OutFit, is making waves across communities by offering accessible and inclusive out…

1
Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms 25:28

2M ago25:28

25:28

Send us a Text Message. What if you could transform your call center’s efficiency and agent performance overnight? This episode guarantees you’ll walk away with actionable insights on crafting the ultimate QA forms for both voice and chat channels. We’ll guide you on defining the crucial goals for your QA forms, such as enhancing agent performance,…

1
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter 48:37

2M ago48:37

48:37

In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty. He shares his journey from starting on the phones t…

1
#125 - Enhancing Team Performance: The Role of Training and EOS 27:49

2M ago27:49

27:49

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…

1
Episode 357: Rich Good, owner of "Very Very" in Twentynine Palms and guitarist for The Psychedelic Furs 55:25

2M ago55:25

55:25

By Gary Daigneault

1
#124 - How to Survive Disaster in Home Service Business Ownership 21:32

2M ago21:32

21:32

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…

1
055 S12 Ep 05 – Army Special Forces During Large Scale Combat Operations w/BG Joseph Wortham of 1st SFC(A) 34:08

2M ago34:08

34:08

The Joint Readiness Training Center is pleased to present the fifty-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is Deputy Commanding General for Operations with 1st Special Forces Command (Airborne), BG Joseph Wortham. 1st Special Forces Command (Airbor…

1
Adapting to Change: Gary and Jason's Blueprint for Success 1:14:39

2M ago1:14:39

1:14:39

Jason's father and grandmother, took over a moving company in Winter Park, FL, with Jason's Grandmother and skillfully transformed it into the largest independent mover in the Orlando area by 1985. Under Gary's leadership at J&J Metro, a strategic purchase of a 1-acre property paid off handsomely, significantly boosting cash flow and setting the st…

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Call Center Operations Podcasts

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