Best Call Center Technology Podcasts (2024)

1
Two RenCen Towers to be demolished? Inside a new distillery, and more around Metro Detroit 27:36

30m ago27:36

27:36

Welcome to the Friday edition of your Daily Detroit, sharing what to know and where to go in Southeast Michigan. Today: We talk about a visit to the Shankar Distillery, making the Varchas brand, a new spot blending Indian and American whiskey traditions. Learn about their unique offerings, including a Reserve 102 bourbon whiskey and the cultural si…

1
Debbie Miglaw: Navigating Digital Communication 1:01:30

1h ago1:01:30

1:01:30

In this episode of the Digital Banking Podcast, Josh DeTar welcomed Debbie Miglaw, Vice President of Digital Solutions and Business Development at Broadridge. Miglaw shared her unique journey from being a national champion in velodrome track racing to excelling in digital solutions and business development. Her early experiences in competitive cycl…

1
Digimasters Shorts - Samsung's AI Surge vs Apple's Camera Controversy, OpenAI's China Blockade Shocks Tech, Bumble Battles AI Catfishing, Meet ADAM: The Robot Bartender at Rangers Games! 5:57

1d ago5:57

5:57

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Welcome to "Digimasters Shorts," your essential brief on all things digital, brought to you by hosts Adam Nagus and Carly Wilson. Join us for weekly updates as we break down the latest tech titans' maneuvers, like Samsung's newest…

1
Digimasters Shorts - Skillsoft Amplifies AI Abilities, Musk's xAI Ditches Oracle for Data Sovereignty, Microsoft Steps Back from OpenAI's Table, Marketing's AI Revolution, Etsy Embraces AI-Created Art 6:04

1d ago6:04

6:04

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Get ready to power up your digital knowledge with "Digimasters Shorts" - the go-to podcast for quick, incisive dives into today's most compelling tech stories. Join tech enthusiasts Adam Nagus and Carly Wilson as they break down t…

1
Midtown Target is dead, so where else in Detroit could it go? (Plus Sheetz talk) 19:23

2d ago19:23

19:23

Welcome to Wednesday! Here's what's on tap for today's show: Daily Detroit Happy Hour: Join us this Thursday, July 11, from 4 to 7 PM at The Royce. (More: https://www.eventbrite.com/e/daily-detroit-happy-hour-at-the-royce-wine-bar-tickets-936633384667) Target in Midtown Canceled: Jer and Norris discuss the cancellation of the proposed 32,000 square…

1
DOJ shuts down Russian campaign, Oura Labs AI Health Coach, Samsung's 2nm Chip Order, AI Revolutionizes HR in Slovakia, and more... 10:30

2d ago10:30

10:30

(0:10): DOJ Shuts Down Russian AI-Driven Propaganda Campaign on Elon Musk's X Platform (1:56): Oura Labs Unveils AI-Powered Health Coach Ahead of Samsung's Galaxy Ring Launch (4:07): Samsung Secures Breakthrough 2-Nanometer Chip Order for AI Giant Preferred Networks (5:52): AI Revolutionizes HR: Boosting Recruitment, Diversity, and Employee Engagem…

1
AI News Show - Tackling Fake AI and Voice Avatars in 2024 31:49

2d ago31:49

31:49

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence. AI News Headlines: Meta reevaluates labeling AI-generated posts on Instagram Character.ai enables phone calls to AI …

1
Digimasters Shorts - Education Revolution by AI & Neuralink, Xandr's GDPR Nightmare, Samsung Powers AI Chips for Preferred Networks, Tech Giants' AI Anxiety, Grok AI's Speed and Fiction Fiasco 6:18

2d ago6:18

6:18

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Step into a world where byte-sized insights unlock digital trends and AI breakthroughs in "Digimasters Shorts". Join hosts Adam Nagus and Carly Wilson as they dive into AI-driven education, tackle contentious issues in digital pri…

1
Detroit wants to stop illegal block parties, Uncle Dan could buy the Rencen, and what should the new 3 on 3 basketball team be called? 24:35

3d ago24:35

24:35

On today's show: Daily Detroit Happy Hour: Join us this Thursday, July 11, from 4 to 7 PM at The Royce. (More: https://www.eventbrite.com/e/daily-detroit-happy-hour-at-the-royce-wine-bar-tickets-936633384667) Survey Feedback: Jer and Fletcher discuss the results of a recent listener survey, highlighting the importance of community input for growth …

1
NUWAVE and Cisco Empower Webex Calling in Multi-UC Environments 16:17

3d ago16:17

16:17

Watch on YouTube. Welcome to Episode 3 of the Nuwave Campaign series! In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE, and Chad Elford, Engineering Product Manager for Webex by Cisco. This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud …

1
Apple's Transformative AI Model, Google's AI-Powered Pixel Devices, Universal Music Partners for Artists, Ammo Vending Machines Debate, and more... 10:24

3d ago10:24

10:24

(0:10): Apple's 4M-21 AI Model Sets New Standard in Generative AI, Transforming Industries and Raising Ethical Questions (2:31): Google to Launch Pixel Watch 3 and Pixel 9 Series with AI Innovations on August 13 (4:17): AI vs. Copyright: Universal Music Partners for Artist Rights Amidst Legal Battles and Industry Shifts (6:08): Automated Ammo Vendi…

1
Digimasters Shorts - The Future of Tech Unveiled: iOS 18 Beta's Call Recording Revolution, Galaxy S24's Launch Language Mastery, YouTube Music's AI Radio Challenges Spotify, Space Data Centers' Eco-Leap ... 6:07

4d ago6:07

6:07

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Step into the digital future with "Digimasters Shorts," a byte-sized tech podcast hosted by experts Adam Nagus and Carly Wilson! Delve into the riveting world of technology, where we break down the latest trends and developments s…

1
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All 29:00

4d ago29:00

29:00

Send us a Text Message. The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let…

1
Elon Musk's Revolutionary Grok Chatbots, Google's AI Boom Raises Emissions, OpenAI Security Breach, YouTube Launches AI Eraser Tool, and more... 10:18

4d ago10:18

10:18

(0:10): Elon Musk's xAI Unleashes Grok Chatbots: Revolutionizing X Platform with Advanced AI Integration (2:36): AI Boom Drives Google's Carbon Emissions Up 50% in Five Years, Raising Environmental Concerns (4:36): OpenAI Security Breach: Hackers Access AI Model Details, Raising Transparency Concerns (6:30): YouTube Launches AI "Eraser" Tool to Rem…

1
How Philanthrophy is Helping Shape Detroit's Future (ft. Donald Rencher, Hudson-Webber) 16:00

4d ago16:00

16:00

Join us on the Daily Detroit podcast as we sit down with Donald Rencher, president and CEO of the Hudson Weber Foundation. Donald shares his insights on the crucial role of philanthropy in Detroit's growth, the importance of affordable housing, and his vision for inclusive growth in the city. Key Topics Discussed: The role of philanthropy in Detroi…

1
Maximising Contact Centre Performance Through Data 13:49

4d ago13:49

13:49

Watch on YouTube. UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert. In this session, we discuss the following: The key challenges contact centres are facing in 2024 and how analytics can help address them Practical use cases of how can be invaluable in contact centres How data can provide visibility …

1
Latest on NICE in UCaaS, RingCentral's Relationships, Microsoft's Case, and OpenAI's New Acquisition 25:17

4d ago25:17

25:17

Watch on YouTube. In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: NICE entering the UCaaS space The future of RingCentral's partnerships Microsoft's ongoing anti-compe…

1
How a Family Business Became a Self-Storage Leader 46:51

4d ago46:51

46:51

Send us a Text Message. It was all about cold calls in the early days. Rachel Parham of Noah's Ark Development remembers her dad making call after call to manage a portfolio of over 400 facilities. Nothing wrong with good, honest, nose to the grindstone hard work. And it paid off. Rachel emphasizes the importance of due diligence, market studies, a…

1
Digimasters Shorts - Apple's M5 Chip Rebellion, Samsung's AI Profit Tsunami, China's AI Showcase Amid Sanctions, Anthropic's Claude vs GPT-4o, Intel AI Olympics Revolution 6:01

4d ago6:01

6:01

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Welcome to Digimasters Shorts, the compact source for your indispensable tech and AI updates delivered by your tech-savvy duo, Adam Nagus and Carly Wilson. Diving deep into the digital industry's latest trends, we bring you bite-s…

1
Digimasters Shorts - AI Unveils Your Mind's Eye with Radboud's Breakthrough, WhatsApp's AI Avatars Challenge Identity, IBM's AI Serves at Wimbledon, Emotion in Motion: Max Planck's Dance Discovery, Nintendo ... 5:59

8d ago5:59

5:59

Send us a Text Message. In today's bite-sized installment of Digimasters Shorts, join us as we delve into groundbreaking advances and fascinating insights from the tech world. We'll explore how AI is revolutionizing image reconstruction from brain activity, with a focus on cutting-edge research from Radboud University. WhatsApp's leap into personal…

1
Nintendo Rejects AI in Development, Revolutionary AI Sleep Stage Classifier, Magic AI Seeks $200M Funding, Philippines AI Strategy Roadmap, and more... 10:29

8d ago10:29

10:29

(0:10): Nintendo Rejects AI in Game Development to Protect Creative Integrity, Focuses on Next-Gen Console (2:04): Revolutionary AI Model by UH Team Accurately Classifies Sleep Stages Using Neural Data (3:43): Magic AI Eyes $200M Funding to Triple Valuation Amidst AI Investment Surge (5:35): Philippines Unveils AI Strategy Roadmap and Research Cent…

1
Innovation as a Team Sport: The Importance of Collaboration in Legal Teams (Dr. Heidi Gardner - Harvard Law / School of Business) (REPLAY) 49:08

8d ago49:08

49:08

Dr. Heidi Gardner of the Harvard Business and Law Schools joins the podcast to talk about about latest book Smarter Collaboration and the importance of collaboration in legal teams and in all organizations generally. Smarter Collaboration is Dr. Gardner’s second book and a follow up to Smart Collaboration: How Professionals and Their Firms Succeed …

1
Digimasters Shorts - Google's AI Emissions Surge, Meta's AI Content Rebrand, Zoom's AI Revolution, LG Uplus' AI Ambition 4:59

8d ago4:59

4:59

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Discover the pulse of the tech world with "Digimasters Shorts," your quick-hit guide to understanding the intersections of digital technology and our day-to-day lives. Join hosts Adam Nagus and Carly Wilson as they navigate the co…

1
Robots with Lab-Grown Brains, UN Unites for Human-Centered AI, DNEG Secures $200M Investment, Runway AI Unveils Gen-3 Alpha, and more... 9:45

9d ago9:45

9:45

(0:10): Breakthrough: Robots with Lab-Grown Brains and Human Skin Push AI Boundaries (2:09): UN Unites for Human-Centered AI: China and US Lead Global Effort (3:54): DNEG Secures $200M Investment to Revolutionize Visual Effects with AI and Expand in Abu Dhabi (5:52): Runway AI Unveils Gen-3 Alpha: Hyper-Realistic Video Generation for Just $1 (7:39)…

1
Predictions for the Next 6 Months in Detroit, New Hotel Rendering Changes Detroit's Skyline (and more) 29:59

9d ago29:59

29:59

In today's episode - the final before the July 4th break - Jer Staes, Devon O'Reilly, and Norris Howard dive into the latest developments in Detroit, including the new JW Marriott project and its potential impact on the city's landscape. They explore the aesthetics and functionality of the project, the need for more hotel rooms, and the broader imp…

1
Microsoft Teams News JULY Update (2024) 20:51

9d ago20:51

20:51

Dive into our July 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem. In this update, we talk through the most popular Teams news headlines with this month’s spec…

1
Digimasters Shorts - AI Regulation Clash: California vs. Meta and Google, Edge AI's Agricultural Revolution, Tech Giants' Talent Heist: Microsoft and Amazon Tactics, Predicting Mount St. Helens Eruption ... 6:26

10d ago6:26

6:26

Send us a Text Message. Dig into the pulse of the digital age with "Digimasters Shorts," where hosts Adam Nagus and Carly Wilson unpack crucial developments across the tech landscape. From legislative battles over AI regulation in California to groundbreaking research in volcanic activity prediction, we delve into the stories that define our times.…

1
Global IndiaAI Summit 2024, Robinhood Acquires Pluto Capital, Samsung Expands Galaxy AI, French Regulators Investigate Nvidia, and more... 11:20

10d ago11:20

11:20

(0:10): Global IndiaAI Summit 2024: Pioneering Ethical AI in New Delhi This July (2:11): Robinhood Acquires Pluto Capital to Boost AI-Driven Investment Strategies Amid Global Expansion (4:10): Samsung Expands Galaxy AI to 16 Languages, Plans More Additions by Year's End (6:23): French Regulators Intensify Probe into Nvidia's AI Market Practices; Ch…

1
Hitting the Reset Button on the Detroit Pistons 19:30

10d ago19:30

19:30

In this episode, Fletcher Sharpe discusses the recent changes and developments with the Detroit Pistons. The team covers the hiring of coach J.B. Bickerstaff, the impact of Fred Vinson on player shooting performance, and the potential of new draft picks Ron Holland and Bobi Klintman. They also talk about the return of Tobias Harris, Cade Cunningham…

1
Digimasters Shorts - Reviving Tradition in AI's Era: Tentacle Media's Mini-Mutoscope, Brain Cells Play Pong: The Dawn of Biocomputing, LA's A.I. Education Gamble with "Ed", Morgan Freeman Battles AI Voice ... 4:55

11d ago4:55

4:55

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Welcome to Digimasters Shorts, your quick dive into the digital world with hosts Adam Nagus and Carly Wilson. In each compact episode, we unpack the most exciting and poignant stories shaping the tech landscape. From Tentacle Medi…

1
SK Group Invests in Innovations, IBM and Gujarat Launch AI Hub, Quora's Poe AI Controversy, Celebrities call for AI Regulations, and more... 9:43

11d ago9:43

9:43

(0:10): SK Group and SK Hynix Commit $132.4 Billion to AI and Semiconductor Innovations (2:08): IBM and Gujarat Collaborate to Launch AI Hub in GIFT City, Targeting BFSI Sector Innovation (3:55): Quora's Poe AI Under Fire for Allowing Access to Paywalled Articles, Igniting Legal and Ethical Debates (5:46): Morgan Freeman and Scarlett Johansson Dema…

1
Unbridled Potential: The Largest Urban Equestrian Center In America Is Coming To Detroit 17:15

11d ago17:15

17:15

Happy Monday! Let's get this holiday week started. The largest urban equestrian center in the nation is coming right here to the city of Detroit, and we're going to talk about it. Jer sits down with David Silver, founder and executive director of Detroit Horsepower, a nonprofit that teaches Detroit students to ride and care for horses. This new fac…

1
The Booming Boat and RV Storage Market 44:21

11d ago44:21

44:21

Send us a Text Message. Tom Dunkel, Chief Investment Officer at Belrose Storage Group, discusses the increasing demand for boat and RV storage in the US. He explains that the production of RVs and boats is outpacing the creation of storage spaces, with homeowners’ associations and municipalities often restricting parking in residential areas. Dunke…

1
Digimasters Shorts - Battle of AIs: Google's Gemma 2 Challenges Llama, UK Urges AI Incident Reporting, Data Governance Key to UK Businesses, Time Magazine Inks Deal with ChatGPT, Google Translate's Massive ... 6:28

12d ago6:28

6:28

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Immerse yourself in the forefront of the digital landscape with "Digimasters Shorts," where hosts Adam Nagus and Carly Wilson unpack bite-sized, compelling insights emerging from the tech world. From Google's advanced Gemma 2 lang…

1
Google Translate Adds 110 Languages, TIME Partners with OpenAI, UK's AI Skills Gap, EU cracks down on Meta, and more... 11:03

14d ago11:03

11:03

(0:10): Google Translate Adds 110 New Languages, Extends Reach to Over 614 Million Speakers (1:42): TIME Partners with OpenAI to Boost ChatGPT with 101-Year Archive (3:16): UK Faces Major AI Skills Gap: Enterprises Struggle with AI Adoption and Training (6:53): EU Cracks Down on Tech Giants: Meta Faces GDPR Violations Over AI Data Use (8:35): SAG-A…

1
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World 56:58

14d ago56:58

56:58

In this episode of the Digital Banking Podcast, host Josh DeTar spoke with Evgeny Filichkin from Keytom. Evgeny shared his journey from Russia to Dubai, exploring the evolution of his career in cryptocurrency and alternative trading. He explained why Dubai has become a premier hub for crypto startups, citing its favorable legal infrastructure and v…

1
Checking out Improv; Peacocks and Pilsners, Rite-Aid reactions and more 24:01

14d ago24:01

24:01

Welcome to Friday! On the podcast: Jer shares his experience at Go Comedy! Improv Theater in Ferndale, highlighting its pride-themed event and the importance of supporting independent arts in Metro Detroit. Devon talks about his recent visit to the Detroit Zoo with his daughter, discussing the new attractions and the joy of seeing animals through a…

1
Digimasters Shorts - Galaxy AI Revolution at Samsung Unpacked, OpenAI's Job Market Shake-Up, Google's Gemini Evolution, SAG-AFTRA vs. AI, ChatGPT for Mac Users 5:56

15d ago5:56

5:56

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Dive into the digital dimension with Digimasters Shorts, where your tech-savvy hosts Adam Nagus and Carly Wilson delve into the latest developments in AI and its impact on everyday life. From Google's chatbot upgrades and OpenAI's…

1
Fireworks around Detroit park closures for the Fireworks, Third Street reopens 24:53

15d ago24:53

24:53

A couple of stories we're talking about today. First, Norris Howard relived his college days by checking out the reopened Third Street Bar in Detroit's Midtown. Then, we have a deep-dive into what is a contentious issue in some circles: Should Detroit city parks be mostly closed for the annual fireworks show? Some say it's anti-resident; others, it…

1
Scholarship - Exposing Undergraduate Nursing Students to Older Adults: A Qualitative Analysis 13:48

15d ago13:48

13:48

This episode of the NLN Nursing EDge Unscripted Scholarship track features guest Christine Pariseault. Learn more about her work, “Exposing Undergraduate Nursing Students to Older Adults: A Qualitative Analysis.” Pariseault, Christine A.; Whitehouse, Christina R.; O’Connor, Melissa. Exposing Undergraduate Nursing Students to Older Adults: A Qualita…

1
Unlocking UC's Transformative Potential For Organisations in India 17:20

15d ago17:20

17:20

UC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications. In this session, we discuss the following: 1) The major regulatory challenges for Indian organisations and how Tata can support them 2) How Tata Communications GlobalRapide empowers organisations in India with its network of global …

1
Digimasters Shorts - Samsung Takes On Apple, Google Reroutes Its Pixel Map, HPE's Eco-Wakeup, Unilever's AI Beauty Balancing Act, Instagram's AI Tag Turmoil 6:01

16d ago6:01

6:01

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Dive into the fast-paced digital landscape with "Digimasters Shorts," your bite-sized resource for tech industry updates and insights. Join Adam Nagus and Carly Wilson as they cut through the noise to bring you a fresh blend of ne…

1
What do Detroiters think? New study sheds light on top concerns, voter engagement and more 28:27

16d ago28:27

28:27

It’s easy to open up your favorite social media app and think that everyone is thinking a certain way. It doesn’t matter the topic. in our always connected world, whether it’s about some national story or something in town, we’ve all seen it. The pile on with comments. But in my mind, that isn’t the greatest indicator of what people really think. A…

1
Empowering The Channel With Voca 13:33

16d ago13:33

13:33

UC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex. In this session, we discuss the following: The key trends in the channel in 2024 What Voca actually is and why Voiceflex is excited to collaborate with the channel around it How Voiceflex's roadmap aims to support the channel…

1
Digimasters Shorts - Woven City Unveils: Toyota's $10B AI Haven, Teen Outsmarts AI and Professors, Major Labels vs. AI Infringement, Google's Celeb Chatbots Coming Soon, AI's Big Leap in Drug Discovery ... 6:32

17d ago6:32

6:32

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Dig into the digital successes and challenges of today with "Digimasters Shorts," where your tech-savvy hosts Adam Nagus and Carly Wilson uncover cutting-edge developments across smart cities, AI breakthroughs, music copyright law…

1
Unlocking The Hybrid Work Analytics Goldmine 29:27

17d ago29:27

29:27

UC Today's Kieran Devlin speaks to Mike Tolliver, Product Management Director at Vyopta. In this session, we discuss the following: The challenges facing hybrid work organisations What makes hybrid work analytics such an untapped goldmine How data insights can help maximize office space utilisationBy UC Today

1
Digimasters Shorts - AI Chatbots Tricking Humans, China AI Expo Tensions, Meta's Apple AI Negotiations, Anthropic's Claude 3.5 Sonnet Revolution, Synthesia's AI Video Suite Breakthrough 6:47

18d ago6:47

6:47

Send us a Text Message. Check out our sister podcast - The Digimasters Podcast here - https://digimasters.co.uk/podcast Join us on Digimasters Shorts for bite-sized yet potent updates on the dynamic landscape of digital technology. Hosted by the inquisitive duo, Adam Nagus and Carly Wilson, we venture into the intricacies of AI advancements, examin…

1
Block party crackdown, Fireworks pet safety, and international friendlies 23:55

18d ago23:55

23:55

Welcome to Monday... We've got some serious stuff, some vibes from a game we went to, and we're going to talk a little bit about dogs, pets, and fireworks because it is the season. Before we get started, I wanted to tell you that our new Patreon-only Discord is open. This is for supporters only. You just have to join us at Patreon.com/dailydetroit.…

1
AI’s Triple Evolution: Legacy, Generative, and the Future 30:22

18d ago30:22

30:22

Watch on YouTube. Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report. In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive …

Podcasts Worth a Listen

Call Center Technology Podcasts

Podcasts Worth a Listen

Quick Reference Guide