Best Call Center Technology Podcasts (2024)

1
AI Hype vs Reality - Unlocking Opportunities with Gurdeep Singh Pall 33:38

4h ago33:38

33:38

In this episode of the AI Show, Rob Scott and Kevin Kieller delve into the latest developments in the AI industry. Joining them is Gurdeep Singh Pall, President of AI Strategy at Qualtrix, who brings a wealth of experience from over 30 years at Microsoft, where he spearheaded innovations in AI, networking, and communication. This episode uncovers h…

1
Best Of CCP - 325: Interview With John Moder of Crisp Solutions, LLC 52:10

1h ago52:10

52:10

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.By Joe Saponare, Sam Valencia & Jerry Zigmon

1
How Crunchyroll Quietly Became A Streaming War Victor 23:52

3d ago23:52

23:52

Next in Media spoke with Rob Sands, Crunchyroll’s Senior Vice President of Business Development, about how the anime-centric media company became an under the radar juggernaut in streaming, gaming and events. Sands talked about why anime has had such a massive breakout in the US, and what brands need to know about this growing audience. Takeaways: …

1
Technology, Change and the Catholic Response 0:24

4h ago0:24

0:24

As the world of technology spins faster and faster, responses can vary to the rapid pace of change and innovation. Fear, excitement, caution – everyone has an idea of how to respond. What does Catholic tradition and faith have to say? Dr. Joseph Vukov, Associate Professor of Philosophy at Loyola University of Chicago and author of Staying Human in …

1
Location, Location, Location: Self-Storage Site Selection 32:23

18m ago32:23

32:23

Send us a text Are you making the right moves in self-storage site selection, or are you risking costly mistakes? In this episode of, Scott Meyers dives deep into one of the most critical aspects of self-storage development: site selection. Scott explains how to evaluate potential sites, discusses the importance of consulting experts for feasibilit…

1
Implementation and Evaluation of an End-of-Life Standardized Participant Simulation in an Adult/Gerontology Acute Care Nurse Practitioner Program 16:24

21h ago16:24

16:24

This episode of NLN Nursing EDge Unscripted features guests Shannon Daly, Sterling Roberts, and Lawanda Greene. Learn more about their work, “Implementation and Evaluation of an End-of-Life Standardized Participant Simulation in an Adult/Gerontology Acute Care Nurse Practitioner Program.” Daly, Shannon; Roberts, Sterling; Winn, Sheryl; Greene, Lawa…

1
How AI is Redefining Compliance Call Recording and Analytics 12:24

1d ago12:24

12:24

UC Today's Tom Wright hosts Kyle York from CallCabinet. In this session, we discuss the following: The biggest challenges organizations are grappling with when it comes to compliant call recording The specific challenges of running multiple collaboration platforms The impact AI is having on call analytics…

1
From Bail Hearings to Blockchain Believer and Advocate: DeFi Education Fund’s Amanda Tuminelli (CLO) 36:00

2d ago36:00

36:00

Amanda Tuminelli, Chief Legal Officer for the DeFI Education Fund, visits the podcast to discuss her role with the organization and its objectives. (What is DeFi? It is shorthand for Decentralized Finance and the backbone of DeFi is blockchain technology and smart contracts.) The DeFi Education Fund is a nonpartisan research and advocacy group work…

1
Embracing Life's Seasons & Navigating Transitions 26:07

3d ago26:07

26:07

In this episode we explore the importance of transitions in life. From the seasonal shifts of summer to fall to the larger, more personal life transitions, Justin shares how we can navigate change with grace and mindfulness. Drawing from his experiences as a yoga instructor and executive coach, he emphasizes that just like in yoga, the transitions …

1
583: Apple's Privacy Paradox & iPhone Lost At Sea 54:36

3d ago54:36

54:36

This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provi…

1
Navigating Compliance when Transitioning to Cloud Voice Platforms 14:10

3d ago14:10

14:10

UC Today's Susie Harrison hosts Garth Landers, Director of Global Product Marketing at Theta Lake. In this video, we discuss topics including: How the shift to cloud-based voice platforms has transformed how IT and/ or UC teams approach compliance The primary compliance challenges organizations face when transitioning to cloud-based voice communica…

1
An Insider's Take On How YouTube Became A CTV Force 31:03

3d ago31:03

31:03

Next in Media spoke with former Google executive Denis Crushell, CCO of Precise.TV, about the early days of YouTube's ads and programming strategy, and how the company is doing surging into TV while fighting off TikTok. Takeaways: • YouTube's Growth and Evolution: Denis discussed YouTube's transformation from a platform for user-generated content t…

1
Navigating the Future of Cisco Collaboration: A Conversation with Anurag Dhingra 15:06

9d ago15:06

15:06

Anurag Dhingra discusses his new role, AI innovations, and Cisco's strategic vision with Dave Michels. Join Dave Michels as he welcomes Anurag Dhingra, the newly appointed Senior Vice President and General Manager of Cisco Collaboration, for a dynamic conversation about the future of collaboration technology at Cisco. Anurag, a 25-year veteran of C…

1
Your Self-Storage Investment is a Business… Not a Hobby 22:30

8d ago22:30

22:30

Send us a text Are you treating your self-storage investment like a business or just a hobby? In this episode, Scott looks at the crucial mistakes new investors make, particularly the costly error of not treating their self-storage ventures as serious businesses. He outlines the fundamental steps necessary to ensure long-term success, including the…

1
Unmasking False Hustle: Revolutionizing Customer Experience 30:10

7d ago30:10

30:10

Send us a text Join me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive. In this episode, I’ll be sharing insights on how to break the cycle of false hustle and transf…

1
The Fusion of Physical and Digital Banking: Insights with Donovan Forrai 1:09:24

7d ago1:09:24

1:09:24

In a recent episode of the Digital Banking Podcast, hosted by Josh DeTar, Donovan Forrai, Director of Sales at DBSI, shared insights on the evolving landscape of banking. Forrai emphasized the importance of small-town values and community engagement in financial services. Growing up in the Midwest, he learned early on the significance of losing as …

1
Latest Big News on Zoom's AI Story, Zoom Docs, Slack & Box Integrate & Custom Emojis from Microsoft 22:42

9d ago22:42

22:42

Watch on YouTube. In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom CEO takes shots at vendors charging for AI features Zoom Docs update Slack and…

1
Why ULAP Voice Says No To AI 9:26

9d ago9:26

9:26

UC Today's Kieran Devlin speaks to Dom McDonald, CEO of ULAP. In this session, we discuss the following: What ULAP is hearing from customers about AI in UC Why ULAP omitting AI was a critical decision Why compliance is so important for ULAP and its customersBy UC Today

1
Maintaining Human Connection Amidst Technological Innovation 21:18

10d ago21:18

21:18

It's easy to feel overwhelmed by technology, especially when change and innovation seem to come so rapidly. Tom Koulopoulos, founder and chairman of the Delphi Group and author of Reimagining Health Care, joins Health Calls for the premiere of Season Five, "Technology and Humanity." Koulopoulos discusses how he began to research health care as a fu…

1
582: Mercury Retrograde and Tech Troubles: Is There a Connection? 59:10

10d ago59:10

59:10

Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. …

1
Why Traditional TV Companies Are Looking to Call Out Platforms on Brand Safety and Transparency 35:34

11d ago35:34

35:34

Next in Media spoke with Sean Cunningham, president and CEO of the Video Advertising Bureau, on the industries debate over what constitutes premium content, and why in his view brands should demand far more control and transparency for their campaigns on social platforms. Takeaways: • State of the TV Ad Market: The TV ad market is in flux, influenc…

1
Time Is Money: Mastering Self-Storage Deals 25:44

11d ago25:44

25:44

Send us a text Ready to fast-track your self-storage success? In this episode, Scott launches a 30-day Letter of Intent (LOI) challenge with his Self Storage Mastery students, aiming to have each participant secure a property within a month. He dives into the essential strategies for finding and evaluating deals, mastering time management, and avoi…

1
Operator Connect vs Direct Routing - Discussing the Future of UC 8:04

14d ago8:04

8:04

UC Today's Susie Harrison hosts David Casem, Telnyx CEO, for a discussion around the future of UC. In this video, we discuss: Whether PSTN is still relevant OC vs DR and Teams Phone The role of channel partners in the evolving UC ecosystemBy UC Today

1
Leading the Way: Graduates of the NLN Leadership Development for Simulation Educators Program 31:25

15d ago31:25

31:25

This episode of NLN Nursing EDge Unscripted features guests Crystel Farina, Carman Turkelson, and Christine Thomas. Learn more about the NLN Leadership Development for Simulation Educators Program by visiting www.nln.org/simleader. Dedicated to excellence in nursing, the National League for Nursing is the leading organization for nurse faculty and …

1
AI Show - Unlocking Productivity with Microsoft Copilot 34:54

22d ago34:54

34:54

Watch on YouTube. Exploring the Transformative Power of Microsoft Copilot with Softchoice's AI Expert, Craig McQueen. Welcome back to our third episode of the AI Show! In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into the latest headlines in AI before turning their attention to a special guest, Craig McQueen, Vice Pre…

1
How AVer’s Audio Solution Enables Classroom Equity 12:44

16d ago12:44

12:44

UC Today's Kieran Devlin speaks to Rene Buhay, SVP of Sales and Marketing at AVer Europe. In this session, we discuss the following: The challenges schools and teachers are facing around classroom audio and ensuring all students can clearly hear How AVer's Ampliwave solution addresses issues of classroom equity Ampliwave's compatibility with assist…

1
AffiniPay's Evolution: From Payment Platform to Practice Management Software and Beyond (Dru Armstrong, CEO) 43:02

16d ago43:02

43:02

AffiniPay is historically a fintech company with a big presence in legal. Their flagship product is LawPay used by law firms to bill clients and accept payments. Dru joined the company in 2021 and right around that time, the company ventured beyond the world of payment software and acquired MyCase, which is law practice management software used by …

1
Conquering Burnout with Celebration: Insights from Sal Holden 38:25

17d ago38:25

38:25

Have you ever felt like you're stuck in an endless cycle of challenges and stress, wondering if there's ever a true break from it all? In this episode, I sit down with Sal Holden, a kinesiologist, intuitive life coach, and bestselling author, to explore the journey of overcoming burnout and reclaiming one's energy and passion for life. Sal shares h…

1
Assistive Technologies for Dyslexic Students 28:33

17d ago28:33

28:33

In the latest episode of our podcast, we delved into a crucial topic for supporting dyslexic students: assistive technology. These tools are game-changers, empowering students with dyslexia to overcome challenges, enhance their learning experience, and achieve academic success! Think you or your child might be dyslexic? Get tested here ➡️ https://w…

1
Best Of CCP - 221: DMARC, Eero's & Toupee's 34:25

24d ago34:25

34:25

Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC polic…

1
Mistake #2 – The Risks of Skipping the Inspection 17:50

18d ago17:50

17:50

Send us a text Are you overlooking crucial details that could make or break your self-storage investment? In this episode, Scott scrutinizes the common mistakes self-storage investors make, especially when it comes to physical site inspections. He shares tips on avoiding costly pitfalls, from HVAC and roofing issues to drainage and security systems…

1
Mac Thompson: The Human Side of Banking & Understanding Customer Needs 1:09:50

28d ago1:09:50

1:09:50

In a recent episode of the Digital Banking Podcast, host Josh DeTar interviewed Mac Thompson, the Founder and CEO of White Clay. Thompson shared his unique journey from a punk rock surfer kid to a leader in the banking industry, illustrating how his unconventional background shaped his innovative approach to financial services. He discussed the sig…

1
How to Build a Retail Media Network in 15 Minutes 25:31

23d ago25:31

25:31

Next in Media spoke with Daniel Folkman, Gopuff's SVP of business, about the company's growing footprint in the ad business despite the fact that he thinks there are way too many retail media networks. Takeaways: • Business Overview and Evolution: Gopuff started over 10 years ago, focusing on delivering convenience products like snacks and drinks. …

1
580: Mission Critical: The Power Struggle 53:23

28d ago53:23

53:23

In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sa…

1
Israel and the Law of International Armed Conflict 39:25

28d ago39:25

39:25

An Israeli airstrike against a school building in Gaza City earlier this month, killed nearly 100 people. Israel said the school served as an active Hamas and Islamic Jihad military facility. Hamas – which regularly sets up operational headquarters in civilian areas - denies it. With so many innocent civilians killed, this is exactly the kind of st…

1
When Cutting-Edge AI Meets the World of Self-Storage 38:41

25d ago38:41

38:41

Send us a text In this episode, Scott chats with Tyler Sellers about his innovative software, Cactus AI, that revolutionizes the way self-storage investors handle underwriting. From mom-and-pop operations to billion-dollar institutions, Sellers reveals how this tool leverages AI to streamline the underwriting process, saving time and ensuring preci…

1
Addressing the Shortage of Academic Nurse Educators: Recommendations for Educational Institutions Based on Nominal Group Technique Research 18:36

29d ago18:36

18:36

This episode of NLN Nursing EDge Unscripted features guest Shellye Vardaman. Learn more about her work, “Addressing the Shortage of Academic Nurse Educators: Recommendations for Educational Institutions Based on Nominal Group Technique Research.” Vardaman, Shellye A.; Logan, Laura; Davis, Suja P.; Sciarra, Erica; Doria, Jenneth B.; Baker, Jordan; F…

1
Connecting Main Street to Wall Street: How Data Driven Financial Regulation and Emerging Tech Like Crypto Can Help Bridge the Gap (Lucas Moskowitz - GC, Robinhood) 36:20

1M ago36:20

36:20

A conversation with Lucas Moskowitz, General Counsel for financial services company Robinhood. Launched in 2013, Robinhood’s stated mission is to "democratize finance for all" by making it easy for investors to start investing with a few bucks rather than having to be a high roller. Key to this effort is the fact that Robinhood offers commission-fr…

1
Navigating Your Future of Work with Natalia Bielczyk, PhD 42:59

1M ago42:59

42:59

Can you survive or even thrive in this fast-paced ever-evolving job market? In this episode, I sit down with Dr. Natalia Bielczyk, a computational neuroscientist turned career and business strategist. We dive deep into the future of work amidst rapid technological changes like AI and Web 3.0. Dr. Bielczyk shares her unique insights on navigating th…

1
America’s Wake Up Call on National Security 40:57

1M ago40:57

40:57

General Jack Keane (Ret.) talks to State Secrets host Suzanne Kelly about the serious threat posed to the U.S. today, by China, Russia, Iran and North Korea. And about how Americans need to take what’s happening in today’s world as a wake-up call and come together in ways we haven’t done since WWII, to ensure future U.S. national security.…

1
Choosing the Right School For Your Dyslexic Child 34:59

1M ago34:59

34:59

We’re back with another podcast episode and today we are diving into an important topic of alternative education models for dyslexic students. This conversation sheds light on the diverse needs of dyslexic students, the limitations of traditional schools, and the importance of specialized education. Here’s a detailed look at what we covered. Think …

1
Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network 51:45

1M ago51:45

51:45

This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that …

1
Is Google About To Be Broken Up? 27:02

1M ago27:02

27:02

Next in Media spoke to Jason Kint, CEO of the publisher-focused trade group Digital Content Next, about the potential impact of Google's recent anti trust ruling, and what to expect next month when a more advertising-focused decision regarding Google comes to a head. Takeaways • Google's Monopoly and Antitrust Cases: Google has been found to be a m…

1
Mistake # 1 – The Risks of Purchasing Off the Beaten Path 46:20

1M ago46:20

46:20

Send us a text Ever wondered what could derail your self-storage investment before you even start? Scott shares his personal blunders and lessons from over 20 years in the self-storage business, providing vital advice on how to avoid costly errors. He highlights the critical importance of location, market analysis, and thorough planning. WHAT TO LI…

1
Calming Irate Customer Interactions: 5 Proven Techniques 24:46

1M ago24:46

24:46

Send us a text In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode covers: The …

1
Margarete Mucker: Pioneering Change in Digital Banking 1:40:28

1M ago1:40:28

1:40:28

In a 100th episode of the "Digital Banking Podcast," host Josh DeTar welcomed Margarete Mucker, a recently retired EVP of Operations from Star One Credit Union. DeTar and Mucker delved into her profound impact on the financial industry and shared personal stories highlighting her career and life decisions. Mucker's narrative began with her early ba…

1
Empowering Organisations to Effortlessly Migrate, Operate and Optimize UC in the Cloud 12:31

1M ago12:31

12:31

UC Today's Kieran Devlin speaks to John DeBaca, VP of Strategy & Business Development at Variphy. In this session, we discuss the following: The challenges organisations face in cloud migrations, including around visibility into their on-prem environments How Variphy supports partners in their cloud migrations How Variphy helps partners overcome th…

Podcasts Worth a Listen

Call Center Technology Podcasts

Podcasts Worth a Listen

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