This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.

The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.

The UFO Rabbit Hole Podcast is a structured, science-based deep dive into the phenomenon. Grounded enough for skeptics, accessible for newbs, and deeply researched enough for seasoned ufologists. There are no agendas and no sensationalism—just a no-nonsense overview of everything we know so far, so that you can decide what you think for yourself. New to the UFO topic and don't know where to start?This podcast was created so that you can start on episode one with no prior knowledge and get up ...

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

I've got an idea; now what? Techies, entrepreneurs, parties of one and many—Perry Tiu invites passionate guests to look back at how they got to where they are, talk about their experience and share invaluable advice (while Perry constantly interrupts them and asks what technologies they are falling in love with). Start listening and get motivated to do more. — For enquiries: contact@perrytiu.com

Exploring theoretical physics, consciousness, Ai, and God in a technically rigorous manner. If you'd like to support this endeavor, then please visit the Patreon ( https://patreon.com/curtjaimungal ). Thank you for your charitable and kindhearted support. My name's Curt Jaimungal, a Torontonian with a degree in mathematical physics from the University of Toronto and I analyze various Theories of Everything from this analytic perspective, though more and more opening up to alternative approac ...

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

This show publishes 'Repeat After Me' IELTS Speaking lessons. All speaking scripts are written by active examiners, and all questions are taken from real exams. For full lessons, visit: http://www.ieltsspeakingblog.com Contact Ryan at ryan@ieltsspeakingblog.com

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.

We are all about two things: Jesus and His Word! ELEVATE MIAMI CHURCH www.ElevateMiamiChurch.com 2801 SW 31st Ave Miami, FL 33133 Service times: Sundays at 10am and 11:36am † Follow us on Twitter: @ELEVATEMIAMI † Follow us on Facebook: https://www.facebook.com/pages/Mosaic-Miami-church/175528015833749 Contact: PK@ElevateMiamiChurch.com Tel: 786-373-8997

With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...

This podcasts for beginners and intermediate learners provides small episodes in german, with slow pace and a relaxed vibe! It can be a great daily tool to support your german learning (e.g. in addition to a course) or just get you accustomed to the sound of the language. A long the way you'll learn interesting things about everyday topics, but also german culture, politics and history. Usually there will be new episodes every monday. Transcripts can often be found in the show notes. I would ...

The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.

This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io. On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more. If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and ...

Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join thought leaders across the business for thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of expe ...

Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...

On our show we discuss contact center services (CCaaS) and the companies, technologies, processes and people that impact the customer's experience with your contact center agents and your brand.

The man who likes to chat about movies, tv, and other media sources. Have fun talking about movies etc,. hearing others' opinions and his as well. Hangout with the man with a vision of movies, on how they are made and how the audience reacts to movies. Let's experience the movie zone and hear what I have to share with you. So listen in on The Show.business email contact- gflickexperience@gmail.com

For emotional wellness and personal growth... listen to this podcast by Dipanshu Rawal where he interviews industry experts and shares his own notes too. Dipanshu Rawal is a life coach and coach mentor. Get in touch with him at contact@dipanshurawal.com

Disney Assembled is a father/daughter show where we create joy and share our love for all things Disney! For more Disney content from us, follow us on Facebook, Instagram, Threads, Twitter/X, and TikTok: all @disneyassembled. To contact us with feedback, questions, comments, or suggestions for additional shows, feel free to email us: disneyassembled@gmail.com. Visit us online at disneyassembled.com.

A Star Wars podcast hosted by Ally Andrews discussing all aspects of Star Wars from the animated and live action series, films, and books to deeper looks at specific characters, story choices, and themes. You can contact at knightsofwrenpodcast@gmail.com

Welcome to the CMO Chapter Podcast, where we dive deep into the dynamic world of Chief Marketing Officers. Join us as we explore the careers, insights, and strategies of top marketing executives who shape the brands we know and love. Whether you're a seasoned marketer, aspiring CMO, or simply curious about what it takes to step into the shows of a CMO. This podcast is your backstage pass to discovering what it’s like to lead and innovate in the ever-evolving landscape of business and consume ...

A series of overlong discussions between Learning & Development professionals about L&D stuff - contact via johnrtomlinson.com

Become a Paid Subscriber: https://podcasters.spotify.com/pod/show/nalasden88/subscribe Nala: Host, Podcaster, and Brand Ambassador Nala runs her own show, "Nala's Den," in Jacksonville, FL. She also partners with Power 904 Online Radio as a host and brand ambassador. With a keen eye for digital trends, Nala has taken the reins on On Our Radar Magazine, boosting her content and interviews on various social media platforms. For more information, contact Nala at Nalasden88@gmail.com.

About the Peace of Mind we find from the seat of a motorcycle. Explore the backroads of Colorado and the American West spreading kindness and doing Random Acts of Kindness along the way. The podcast is hosted by Ron Francis and inspired by his experience as a Tour Guide in Rocky Mountain National Park. Contact: Ron@PeaceLoveMoto.com

How to raise money for an independent feature, documentary, short film, or web series even if you’ve failed before. Discover the step-by-step process (secrets, tips & strategies) including WHO are the best potential investors, WHERE to find them, WHEN to contact them and exactly WHAT to say when you approach them. This show will give proven advice to anyone looking to raise between $25K to $2.5 million for their project.

The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.

How does work culture shape human behavior and experience? How do humans create cultures? From uncomfortable truths to heart-to-heart conversations, Culture First uncovers what it really takes to build a better world of work. We all aspire to rise above the day-to-day commotion and bring more humanity into our work lives. Our host Damon Klotz is dedicated to understanding how we find meaning in our work and how to better the experience humans have within organizations. Join him as he explore ...

a guy who talks about films, books and random thoughts hosted by Thiyagarajan Elumalai. our Instagram link: https://www.instagram.com/thiyaguchronicles/?igshid=YmMyMTA2M2Y%3D contact me at thiyaguhawker@gmail.com

The Quick Start Podcast provides top news headlines from a Christian perspective. Featuring Dan Andros, Tré Goins-Phillips, Billy Hallowell with special reporting from Madison Seals. Run length: 15-30 minutes Contact us! We'd love to hear from you. Email: quickstartpodcast@cbn.org Listen and Subscribe to our other CBN News podcasts: DC Debrief - CLICK HERE Newsmakers - CLICK HERE Conversations from Studio 5 - CLICK HERE

Are you an online retailer shipping packages internationally? "Outside the Box" is Asendia USA's podcast educating US-based e-tailers on international shipping topics and how they can expand their global e-commerce footprint. • Are you struggling with navigating international customs clearance? • Want to learn how to reduce your global shipping costs? • Need to improve your transit times for a better shopper experience? • Interested in learning about online shopper behavior in other countrie ...

Catch up with The Outerhaven team as they talk about news, reviews, and open table discussions regarding the video game and geek culture industry. Hosted by Keith Mitchell, Getselious, and Scott Adams. Check out more great content at www.theouterhaven.net. Contact us at Specmode@theouterhaven.net

Our culture is in crisis and I don’t trust woke universities and authoritarian governments to give us the solution. I examine modern culture through history and anthropology, as well as other sources like indigenous knowledge and common sense. This is a show for those who love academics but hate academia, and want to learn about social studies without the constraining limits of woke universities. Reach me on Discord, https://discord.gg/KhJgpMj6Jj and other sites: https://pod.link/1650280020, ...

This podcast is your go-to source for all things AI and emerging technologies. We explore how tech is shaping the future of business and share best practices for implementing these innovations. With expert interviews, in-depth analysis, and practical advice, you'll stay ahead of the curve and make informed decisions for your enterprise. Join us to debunk myths, dive into the latest trends, and cut through the AI noise with “Tech Transformed.” Tune in and transform your understanding of techn ...

Join David Levine, kids media content expert and DEI champion, on his journey as a new immigrant ('oleh') moving to Israel (making 'Aliyah'). You'll be updated on the adventure, and also hear from other immigrants who have made the move, along with expert tips and suggestions on moving and acclimating to life in Israel, from a newcomer's pov. A Dellet Production for Lightboat Media Ltd. Contact: David Levine IG: @levineatlarge, @aliyah_stories www.lightboat.media

Step into the realm of dreams with REMelations, the weekly dream interpretation podcast hosted by Mindy and Brooke, your favorite duo of dream enthusiasts and lifelong best friends. Each week, they take you on a rollercoaster ride of emotions as they share listeners' spine-chilling nightmares and outlandish dream tales. With their infectious humor and genuine camaraderie, these two offer entertaining interpretations of the most perplexing REM cycles. Don't miss out as each week they feature ...

Are you tired of feeling alone in your emotional struggles? Tune in to These Fukken Feelings Podcast! Hosted by mental health advocates, our weekly show explores life's ups and downs, from relationships and anxiety to loss and happiness. With honest conversations, you'll get practical tips for managing emotions and living your best life. Join us every week for inspiration, motivation, and a bit of humor. Subscribe now and start feeling better today! Note: Our podcast is not a substitute for ...

The Total KnockOut Experience is a weekly syndicated show with a mix of pop, rock and indie. Featuring new single and album releases, rare remixes. If your stations wants to air this program contact me via tkoexperience@outlook.com

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...