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Are you ready to embark on a transformative journey for your mental well-being? Step into the world of Jack and Ryan, two extraordinary individuals fueled by a burning desire to uplift men’s mental health. With their magnetic personalities and a genuine passion for the cause, they invite you to join their captivating podcast, where authentic and heartfelt conversations await. Prepare to be captivated as they venture fearlessly into the often unexplored realms of men’s mental health, shedding ...
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Each episode, two friends watch and discuss an episode of a classic cartoon, offering praise and poking fun (frequently at themselves). Shows discussed include Avatar: The Last Airbender, Samurai Jack, and more favorites from your childhood. Hosted by Nick Mantegani and Brendan Riley.
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Creative Agency Account Manager Podcast

Jenny Plant - Account Management Skills Ltd

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This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.
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Emily Morris uses 9/11 to fake her own death and run away to start a new life in California as Connie Prynne. Fourteen years later, now with a teenage daughter by her side, Connie is diagnosed with breast cancer. She will be forced to confront her past so that her daughter will not be left on her own if she does not survive. She must decide how to explain her lies, her secrets, her selfish decisions - and ultimately her 'widowed' husband. Everything she thought she had fled from when she pre ...
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Welcome to Episode 120, which is the first of two episodes covering my in-depth chat with Carey Evans and Simon Rhind-Tutt, Co-Founders of Relationship Audits®. I met Simon and Carey many years ago when I was working as client services director for Publicis life Brands. We were struggling with a client relationship, it was a very important client b…
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Welcome to episode 119. Today's episode is for you if you're curious to understand how another agency works, particularly when it comes to how they manage their client relationships and how they sell their services. I’m joined by David Huckerby, the owner, and Natasha Jones, the Account Director of creative communications agency, Conteur. Conteur i…
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Welcome to episode 118. On the last episode, I interviewed the brilliant Tim Williams from Ignition Consulting group about pricing strategies and why agencies need to sell outputs and value and not hours, particularly given the rise of generative AI. If you haven't listened to that, I'd recommend you go back and listen to episode 117 because Tim sh…
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Welcome to episode 117. This episode is going to be very relevant for you if you're responsible for pricing your agency's services. I first saw Tim Williams, Founding Partner of Ignition Consulting Group, speak at an IPA conference in London in 2016. He was talking to agency owners about why they needed to ditch the billable hour if they wanted a p…
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Welcome to episode 116. This episode is for you if you are responsible for managing projects in an agency. This one could be quite controversial, but equally very enlightening because my guest is going to be potentially challenging your belief about the role of project management. Jack's Skeel’s book is called ‘UNMANAGED’ and Jack makes a very comp…
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Welcome to episode 115. If you're in agency new business or account management and responsible for contract renewals and account expansion, you're in for a huge treat because Tim Riesterer, author of ‘The Expansion Sale’ (Four Must-Win Conversations to Keep and Grow Your Customers), joins me. Tim is a powerhouse and working with huge enterprises in…
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Welcome to Episode 114. If you're an agency owner who wants to stand out in a competitive market, then today's guest has written an entire book about it. Gareth Healey, author of "STAND OUT OR DIE" joins me to share: - what he learned from scaling and exiting his business - his seven step framework for standing out in a crowded marketplace - and hi…
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Welcome to episode 113. This will be particularly inspirational for you if you are currently a small agency owner with aspirations for huge growth. Jared Lopiccolo, CEO & Co-Founder of Noble Studios, built his agency from a single laptop to a multi million dollar agency. He shares some insight into what it took to achieve that growth and also his a…
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As Season 2 winds down, the action ramps up for Team Avatar. Never split up the party! 00:00:00 - Intro 00:09:42 - Episode recap 01:56:24 - Final thoughts "[ATLA] Comparing ATLA's animation studios (gallery in post)" from KenwaySaga on r/TheLastAirbender Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagr…
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Welcome to episode 112. I’m joined by Shannyn Lee, Managing Director of Win Without Pitching ®, which is widely recognised by the creative industry as one of the best quality sales training programs because it's specifically tailored to agencies. This episode will be particularly valuable for you if your job at the agency is winning new business an…
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Welcome to episode 111. This episode will be particularly relevant for you if you're heading up the agency or you're in charge of an agency team. Alison Coward is the founder of Bracket, a consultancy that partners with ambitious, forward-thinking companies to help them build high-performing and collaborative team cultures. She is a culture strateg…
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A man. A plan. A bear. Ba Sing Se. 00:00:00 - Intro 00:13:34 - Episode recap 01:45:44 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the show? Email us at gottarecap@gmail.com and we may read your message on …
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Welcome to episode 110. This episode is for you if you're an agency owner either interested in buying agencies to grow, or selling your agency at some point. It's also enlightening if you work in an agency and you want to understand the process of mergers and acquisitions. Jonathan Baker, Practice Lead in M&A at Punctuation joins me and shares a lo…
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Nick and Brendan invite you to listen to this podcast episode. We are so back, baby. 00:00:00 - Intro 00:12:27 - Episode recap 01:40:31 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the show? Email us at got…
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Welcome to episode 109. My guest is Michael Farmer, a management consultant who has been looking at the agency business model for over 30 years. He's identified three burning issues for creative agencies. 1. Work is increasing in volume and yet agencies fees are declining. But because agencies aren't measuring scopes of work, they don't often reali…
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Welcome to episode 108. Are you struggling to manage a remote agency team? If so, you're going to get a lot of value from my conversation with Gustavo Razzetti, CEO of Fearless Culture and author of ‘Remote, Not Distant’. He shared some very thought-provoking insights for agency leaders and agency teams, including · how remote working is only ampli…
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Our podcast returns to discuss a joyous celebration of Appa's romp through the Earth Kingdom. Guaranteed to make you smile! 00:00:00 - Intro 00:06:26 - Episode recap 01:36:00 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or …
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Welcome to episode 107. If you’ve ever wondered if you’re pricing your services in the right way, this one is for you. Alfie Wenegieme, Managing Partner at Cactus, joins me and he shares: 1. Why agencies don’t lose pitches on price alone 2. How agencies price to ensure a healthy profit margin 3. Typical mistakes agencies make when pricing 4. And so…
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Welcome to episode 106. If you’d like to know how one agency has been using AI since 2011 to predict the future for their clients, this chat will be interesting for you. It will also be insightful if you’re curious how the agency works with their global CPG and FMCG brands. ‌Nik Pearmine, Chief Strategy Officer at Black Swan Data, and I cover a ran…
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Welcome to episode 105, I have invited two of my most popular podcast guests back for a second time, sales trainer legends; Marcus Cauchi and Benjamin Dennehey. ‌Both have been sales trainers for years and have worked with many agencies and tech companies. They shared some golden nuggets to help you with selling your agency’s services. ‌I had to th…
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BONUS: The boys are back at it again, talking about another... Christmas special? We'll see about that! Join us as Brendan leads the charge in discussing a musical episode of one of his favorite shows! 00:00:00 - Intro 00:04:11 - Episode Recap 00:54:19 - Final Thoughts Follow us: Twitter, Facebook, Instagram Have a question or comment about the sho…
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Welcome to episode 104. In this episode, I talk all things agency project management with Joanne Reid, Managing Partner for delivery at Cactus. We cover: - the challenges agencies face with project management - how Joanne assesses how well an agency's project management is working - how project management differs from account management and why she…
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Our two monkey-brained hosts finish off The Tales of Ba Sing Se by discussing a monkey-brained monkey whose just looking for his best buddy. 00:00:00 - Intro 00:02:53 - Episode recap 00:26:40 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Ha…
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In Zuko's short story, he finds himself forced into a date with a peppy local girl. It goes about as well as you'd imagine. 00:00:00 - Intro 00:05:29 - Episode recap 00:28:12 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or …
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It's time for Part 4. When did Sokka learn haiku? Color me impressed! 00:00:00 - Intro 00:02:51 - Episode recap 00:15:25 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the show? Email us at gottarecap@gmail.c…
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We move into the third installment in The Tales of Ba Sing Se, where Aang turns some animals' frowns upside down and builds them a new zoo. Lions and tigers and bears? Oh yes! 00:00:00 - Intro 00:05:40 - Episode recap 00:27:12 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow …
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Welcome to episode 103. This episode will be particularly relevant to agency owners who want to become less hands-on in their agency and just step away from the day to day operations. I'm chatting to Karl Sakas, an agency growth consultant in the US and author of several books, the latest of which is called Work Less and Earn More a Practical Guide…
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In today's special episode, Brendan listens to Leaves From The Vine for the first time. Grab a tissue. 00:00:00 - Intro 00:02:35 - Episode recap 00:36:18 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the sho…
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Nick and Brendan begin their week-long deep dive into The Tales of Ba Sing Se, starting with a girl-powered trip to the spa. 00:00:00 - Intro 00:01:21 - Episode recap 00:27:41 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or…
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Welcome to the final episode in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers. In this episode, I share the key things you need to do to get your account managers adding value from day one and reduce churn. And this comes back to many of the things we've dis…
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We're finally here in Ba Sing Se! Can't wait for things to go exactly according to plan. Hey wait, this thing is weird... and so is this thing... and this thing too... WHAT'S GOIN' ON 'ROUND HERE, HUH??? 00:00:00 - Intro 00:14:24 - Episode recap 01:43:33 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- fi…
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Welcome to number 4 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers. Why do so many account managers miss out on new account growth opportunities in client meetings? Often it's because they haven't asked the right questions. Or maybe they've asked some of t…
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Welcome to number 3 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers. Agency owners often tell me they wish their account managers were more confident in client meetings, including being confident enough to suggest new ideas for new projects. But, as with ev…
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Welcome to number 2 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers. In this episode we're looking at how to raise the value of account managers by taking them from an 'order-taker' to a trusted advisor. You can't just expect clients to treat your account m…
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Welcome to the first in a series of five bonus podcast episodes. I've created this podcast mini series to show you how you can develop an entrepreneurial mindset in your agency account managers, so they can: - help increase the lifetime value of clients - generate more referrals - help you maintain a healthy sales pipeline In this first short episo…
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This is NOT a drill: this episode is REALLY about a drill. 00:00:00 - Intro 00:12:14 - Episode recap 01:59:21 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the show? Email us at gottarecap@gmail.com and we m…
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Welcome to episode 97. My first ever podcast was with Kate Whittaker, head of corporate communications at DUAL Group, so working on the client side. During that episode she was explaining the exceptional agency who worked with her, particularly about their excellent client service, but also how they really understand her and her business. So for th…
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Dangerous routes! Returning heroes and villains! Accidental kisses! All that and more await you in this episode. 00:00:00 - Intro 00:15:35 - Episode recap 01:39:24 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment abo…
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Welcome to Episode 96. My guest is David Meikle, the author of ‘Tuning Up’, a book about improving performance and reducing stress in advertising and marketing. This chat will be particularly interesting for you if you're finding the pressure and stress of working in an agency unmanageable, or you're responsible for creating positive agency environ…
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This delicious new episode is especially sweet! I hope you saved your appetite for... oh wait, it's not "The Dessert?" Eh that's fine, I'm not gonna edit this description, too lazy. 00:00:00 - Intro 00:10:10 - Episode recap 01:35:18 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. F…
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Just look at the episode title- you know things are getting nerdy this week! Nick and Brendan spend some time gushing over the new Spider-Man game before getting their study on at the local library. 00:00:00 - Intro 00:15:46 - Episode recap 01:48:00 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find hi…
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Are you tough enough to make it through this episode? Do you have the STUFF? DO YOU?? 00:00:00 - Intro 00:10:20 - Episode recap 01:29:18 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a question or comment about the show? Email us at go…
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Welcome to Episode 95. This episode is particularly relevant for you if you’re responsible for agency new business. I'm joined by Benjamin Dennehy, UK's Most Hated Sales Trainer, and I hope by the end of listening to our chat it might just change your thinking about how you currently qualify prospects and sell your agency’s services, , particularly…
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Hope you've caught enough sleep to stay awake for this week's episode. Team Avatar's got fighting going on from all sides, including... within?? 00:00:00 - Intro 00:07:09 - Episode recap 01:31:16 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagra…
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Welcome to the grand finale of Let's Be Frank! Season 2, where we dive deep into the heart of our podcast journey. Join us for a special episode as we take a fond look back at all that's transpired during this incredible season In this concluding chapter, your hosts will guide you through the incredible stories, thought-provoking discussions, and c…
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This episode is for agency leaders who are supporting their account manager to grow the existing client business. I’m going to share tips for ensuring the agency leadership team are providing the right level of support to their account management team in three key areas; 1. Providing the commercial context 2. Internal processes 3. Relationship risk…
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Zuko may be alone, but luckily Nick and Brendan have each other! Together they unpack one of the big episodes in ATLA history, covering every topic you'd expect: Uncrustables, many species of pigs, and Dana Carvey's 2002 hit "The Master of Disguise." 00:00:00 - Intro 00:09:29 - Episode recap 01:51:05 - Final thoughts Special thanks to Jake Lester f…
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Meet George Coppen, the incredible rising star who has been captivating audiences since 2017. From hit Netflix films like "The School for Good and Evil" to Disney's "Willow" on Disney Plus, he's shown his remarkable talent. But George's journey goes beyond comedy and acting. Join us as he addresses a pressing issue in the film industry: the represe…
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A new team member comes aboard in this week's episode. Unfortunately, though, we never do get to find out what The Boulder is cookin'. 00:00:00 - Intro 00:17:22 - Episode recap 01:43:12 - Final thoughts Special thanks to Jake Lester for our theme song. Brendan does our artwork- find him on Instagram. Follow us: Twitter, Facebook, Instagram Have a q…
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Welcome to Lets Be Frank! In this episode, your engaging hosts Jack and Ryan sit down with a very special guest, Jason Klietz, the driving force behind Accountability Nation. Prepare to be inspired as we delve into Jason's remarkable journey through obesity and witness how he's transforming lives with his motivational talks and unique perspective o…
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