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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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United States history. No academic nitwittery – just some really smart people discussing essential historical topics: political, social, cultural, and economic. Subscribe, listen, and join the conversation at TheRogueHistorian.com. Support this podcast: https://podcasters.spotify.com/pod/show/the-rogue-historian/support
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Welcome to the Solid Responder Podcast were we share stories from first responders. We talk about the past, the present, and the future in disaster response. Solid Responder highlights key issues in emergency response. Exploring, engaging, and educating the emergency response community with featured guests from all hazards response disciplines. Listen in as leading experts in the field tell their personal stories of dramatic and dangerous moments, the lessons that they learned, and how their ...
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Robert Stark and co-host Francis Nally (Pilleater) talk to Rajeev Ram about the Indian diaspora, caste, HBD, theology, and America’s identity crisis. Rajeev is a 2nd generation Indian American of a Tamil Brahmin background. He is originally from Arizona, worked in tech in the Bay Area, and now resides in a small town in Tennessee. Rajeev’s values i…
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I am super stoked to have my old friend Rob on the show to discuss his new book, which of course you can get right HERE! Enjoy, and please let me know what you think :) --- Send in a voice message: https://podcasters.spotify.com/pod/show/the-rogue-historian/messageSupport this podcast: https://podcasters.spotify.com/pod/show/the-rogue-historian/sup…
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Unveiling Accelerated Business Success by Unlocking AI Potential We welcome Joe Buggy to this week’s episode of the Digitally Irresistible podcast. As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned for his strategic insights. Growing up a…
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Today I get to talk about my adopted hometown of Los Angeles!! And since I love to talk about the history of LA that rests beneath the surface...often just out of sight...who better to have on than Etan Rosenbloom, the greater of my favorite Insta account, EtanDoesLA and the host of a first-rate website on LA's over 600+ landmarks on the National R…
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This is a simulcast with Walt Bismarck’s Walt Right podcast. Topics include: Robert’s political trajectory coming out of the Ron Paul movement Robert’s Jewish heritage His thoughts on the political position of American Jews since the Gaza War How the boredom of the Biden years has created a less tense environment How recent years have driven a wedg…
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Today’s episode is powerful and different. We’re celebrating EMS Week, which marks the 50th anniversary of National EMS Week. The motto, ‘Honoring Our Past, Forging Our Future,’ encapsulates this momentous occasion perfectly. This week, we recognize the incredible contributions of Emergency Medical Services (EMS) professionals and express our deepe…
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The Vital Role of Leadership in Customer Satisfaction We welcome Daniel Burks to this week’s episode of the Digitally Irresistible podcast. As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on leadership that blends both intellectual and heart…
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Robert Stark talks to Luke Ford about knowing adult film actress, Stormy Daniels, in the aughts. Check out Luke Ford on YouTube and Rumble, and follow him on Twitter/X. Topics: -The background of Luke Ford being the number one journalist in the adult film industry -The context of how Luke knew Stormy Daniels -Luke’s impression that Stormy was highl…
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Robert Stark talks to Matt Pegas about his book, The Black Album. The Black Album is a collection of essays and short stories, both fiction and non-fiction. The book deals with themes, including alienation, masculinity, incels, serial killers, spirituality, alchemy, philosophy and aesthetics. Topics: -the inspiration for the title from Joan Didion’…
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Creating Onboarding Experiences That Empower New Hires In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have t…
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Robert Stark is interviewed by Matt Pegas and his co-host Evan, as a simulcast for their Strange Flows podcast. Topics: –Colin Wilson’s study of consciousness -Robert’s art, Substack writings, and novels -Mark Fisher’s Capitalist Realism –Robert’s case for Theosophy -Robert’s mystical experience at June Lake -contrasting Neoplatonism and Gnosticism…
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United States involvement in World War II is a complicated story, but incomplete unless we discuss black Americans and their contributions to the war effort. Matt and I get to it, discussing everything from support roles to civil right initiatives to the Double V campaign. This is good stuff...all from his recent book - Half American: The Epic Stor…
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Building and Sustaining Memberships Through Excellent CX This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions , strategy, complia…
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Robert Stark and Matt Pegas speak with Constantin von Hoffmeister about his book Esoteric Trumpism. This is a simulcast with Matt’s New Write podcast. Originally from Germany, Constantin von Hoffmeister studied English Literature and Political Science in New Orleans. Constantin has worked as an author, journalist, translator, editor, and business t…
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Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have be…
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Robert Stark and Francis Nally (aka Pilleater) talk with Shane Bugbee about Satanism, transgressive art, serial killers, and cancel culture. Shane Bugbee is from Chicago, and is an artist, publisher (Michael Hunt Publishing), filmmaker, true crime journalist, friend of Anton LaVey, and was the last priest of the old guard, Church of Satan. Shane ha…
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Robert Stark talks with Salmonfish about Bronze Age Pervert, art, metaphysics, philosophy, politics and economics. Salmonfish is a renaissance man, Avant Garde artist, and Passage Prize winner from Ohio. Follow Salmonfish on Twitter/X. Topics: Raising memes to an artform Online political tribes as an American adaption of old-world feudal entitlemen…
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iQor's Active Learning Approach in Business Process Outsourcing Creates Irresistible Employee and Customer Experiences On this episode of iQor’s CX Labs Digitally Irresistible podcast, iQor Senior Manager of the Active Learning Classroom Tarisse Grant-Shelton explores the evolution of training and development at iQor, a business process outsourcing…
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Brad has written 19 books on the Civil War, and we talk about a bunch of them...and his work on Gettysburg especially - like why people fixate on that battle as the turning point of the war. Hmmmm. And of course, we discuss maps. There's some surprises here so make sure to listen closely :) Oh - and if you want his super awesome map book, then clic…
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In this special edition of iQor’s Digitally Irresistible podcast, guest host Maribel De Leon chats with customer service expert and best-selling author Shep Hyken, chief amazement officer at Shepherd Presentations. Through his deep understanding of customer behavior and customer service, Shep shares his observations on artificial intelligence (AI),…
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A Transformative Approach to Value-Centric Leadership On this episode of iQor’s Digitally Irresistible podcast, we welcome Sean Ilenrey. Sean is an award-winning tech executive, published author, and keynote speaker whose achievements have inspired his drive to help other professionals achieve their own definition of personal success. In his ground…
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In this episode, I welcome author and screenwriter Don Alexander and we discuss his novel: Shackles of a Freeman: the Untold Story of Lewis Sheridan Leary. Leary was the son of a free black man in Antebellum North Carolina who finds his way into the ranks of John Brown and is involved in raid on Harper's Ferry. This is a gripping historical fiction…
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Dr. Adam Mendelsohn, professor of history at the University of Cape Town and the director of the Kaplan Centre for Jewish Studies, joins me to discuss his latest book: Jewish Soldiers in the Civil War: The Union Army What a fascinating conversation indeed! We talk about the Jewish experience in the military and also about Jews in the United States …
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A Former Frontline Agent’s Career Journey Contributes to a Powerful Active Learning Approach at iQor In this episode of iQor’s CX Labs Digitally Irresistible podcast, Jason Miles, director of active learning design and development at iQor, sheds light on the transformative impact of active learning in training and development. Jason’s active learni…
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Steve and I discuss one of my favorite topics: Civil War veterans. And as a psychiatrist, he brings a unique perspective to the conversation - and offers compelling evidence about their postwar attitudes concerning the war itself and why they fought it in the first place. You can get his book, One More War to Fight: Union Veterans' Battle for Equal…
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My lovely wife, Coni and I have a quick chat about the RELAUNCH of the Rogue Historian Podcast, the phrase "throughout history," Grover Cleveland, and of course how saunas affect one's skin. Support this podcast! Grab The Rogue Historian merch HERE Read my latest book, Mastering the Past Check out all the rest at KeithHarrisHistory.com --- Send in …
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Accelerating Talent Acquisition in the Digital Frontier Through Outstanding Leadership Welcome to a new episode of CX Labs, our installment of the Digitally Irresistible podcast that brings you the latest CX practices, industry developments, and technology insights to inspire new heights of customer service success. In this episode, we feature Jan …
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Unpacking Irresistible Customer Experiences in the Catalog and E-Commerce Industry This week we welcome Dave Richter to the Digitally Irresistible podcast. Dave is the vice president of operations at Silver Star Brands, a brand management company in the catalog and e-commerce industry that places exceptional customer experiences at the heart of the…
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A Partnership Approach to Industry-Leading CX This week we welcome Andy Traba and PJ Singh to the Digitally Irresistible podcast. Andy and PJ both hold key leadership roles that have helped forge a triumphant business partnership between iQor and NICE CXone, a comprehensive end-to-end customer experience technology provider that specializes in digi…
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This week we welcome Denise Gabel to the Digitally Irresistible podcast. Denise is an international bestselling author, professional speaker, and mentor on the power of change. She is now recognized as the world’s first can-do-ologist who has made it her life’s work to inspire others to embrace a can-do mindset. On this episode, we discuss how Deni…
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The Expert Tech Leadership Driving Digital Transformation for the Age of AI Welcome to the debut episode of CX Labs, a new installment of the Digitally Irresistible podcast where we cover the latest CX practices, including performance optimization, technology trends, employee experience, industry developments, and success factors to inspire great C…
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BPO Leadership Excellence in the Philippines This week, we welcome Liz Cabrera to the Digitally Irresistible podcast. Liz is a human resources manager supporting close to 2,000 employees in one of iQor’s sites in the Philippines. Liz describes human resources as a multifaceted arena spanning hiring, employee relations, compliance, compensation and …
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Transforming CX with Customer Journeys That Inspire Loyalty   This week we welcome Joseph Michelli, Ph.D., to the Digitally Irresistible podcast. Joseph is the founder and CEO of The Michelli Experience (TME), an award-winning author, and CX Hall of Fame inductee. As a certified CX professional, Joseph specializes in helping leaders attract and eng…
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Breaking New Ground for the Early Success of iQor Colombia This week, we welcome Fabian Garcia to the Digitally Irresistible podcast. Fabian is senior director of operations and country lead of iQor Colombia. With 15 years of experience in contact center operations and a passion for the BPO industry, Fabian’s leadership has been instrumental to iQo…
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Paving a Path to Success in Frontline Contact Center Leadership This week, we welcome Chevon Brathwaite to the Digitally Irresistible podcast. Chevon is senior manager of operations at iQor Trinidad and Tobago with over 15 years’ experience in contact center operations and a passion for customer service and professional development for frontline em…
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Leveraging a Career in Sales and Marketing for CX Innovation This week, we welcome Stacy Sherman to the Digitally Irresistible podcast. Stacy is an award-winning keynote speaker, author, advisor, and host of the “Doing CX Right” podcast. Stacy began her career in sales and marketing and has held multiple leadership roles at major companies over the…
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Building a Strong Foundation for Customer Experience in the Construction Industry This week, we welcome Brian DiSabatino to the Digitally Irresistible podcast. Brian is a fourth-generation owner and CEO of EDiS Company, a family-run construction company that has served regional communities in Delaware and beyond for over 100 years. Born and raised …
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The Power of Connection: How Networking, Advocacy, and Community Drive Professional Growth for Women in the Customer Contact Industry This week, we welcome Sandy Ko to the Digitally Irresistible podcast. Sandy is the founder and principal of CCWomen, a networking and advocacy community for women in the contact center industry. After joining the con…
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A Unique Employee Compensation Plan Boosts Customer Satisfaction and Re-Defines the Moving Industry This week, we welcome Ron Holt to the Digitally Irresistible podcast. Ron is the CEO of Pink Zebra Moving and a serial entrepreneur with specialties in startups, franchise development, management, and leadership. Over nearly two decades, Ron built hi…
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Creating a Thriving Culture Shift for iQor Employees Through Organizational Development This week we welcome Mark Monaghan to the Digitally Irresistible podcast. Mark is vice president of organizational development at iQor, driving the transformation of leadership development programs for iQor’s 40,000 amazing employees spanning 10 countries. Mark’…
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The Psychology of Customer Engagement: How Loyal Customers Accelerate Growth and Provide a Competitive Advantage This week we welcome Jermaine Edwards to the Digitally Irresistible podcast. Jermaine is a leading customer growth expert, advisor, international speaker, and award-winning author. With more than 20 years of sales and leadership experien…
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Promoting CX Excellence Through Strategic Leadership On this week’s episode of the Digitally Irresistible Podcast, we welcome Adam Toporek. Adam is a third-generation entrepreneur, consultant, and highly sought-after CX keynote speaker. Recognized as one of the top thought leaders in customer experience, Adam is a strategic analyst and consultant w…
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Turning Customers Into Lifelong Advocates This week we welcome Brittany Hodak to the Digitally Irresistible podcast. Brittany is an entrepreneur, author, customer experience keynote speaker, and author of over 350 thought-leadership articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. Brittany has spe…
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Equip Frontline Employees With Everything They Need to Provide an Excellent Customer Experience On this week’s episode of the Digitally Irresistible Podcast, we welcome Lori Brown. Lori is a seasoned customer experience executive with more than 25 years of experience in the BPO industry. She is a respected thought leader, CX consultant, and keynote…
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Make Customers Swoon and Create Zealous Advocates for Your Brand This week, we welcome Dr. Chip Bell to the Digitally Irresistible Podcast. Chip is a world-renowned authority on customer loyalty and service innovation, ranked by Global Gurus for the past eight years as one of the top 10 keynote speakers on customer experience. Chip is a decorated U…
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Customer Experience in a Deregulated Electricity Market This week we welcome Katherine Wright to the Digitally Irresistible podcast. Katherine is co-founder and senior vice president of customer experience at Energy Texas, a retail electricity provider in the Electric Reliability Council of Texas (ERCOT) market. Electricity has been deregulated in …
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Teaching Brands to Master “How to Wow” in Customer Experience This week, we welcome Adrian Swinscoe to the Digitally Irresistible podcast. Adrian is a prolific writer, blogger, podcaster, and the author of four books about customer experience. Adrian works with companies looking for cost-effective ways to improve business and team performance, find…
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6 Behaviors to Develop Loyal Customers and Employees Through SIMPLE Customer Experiences This week, we welcome Matt Lyles to the Digitally Irresistible podcast. Matt is a keynote speaker, customer experience consultant, and host of the SIMPLE brand podcast. He’s also writing a book by the same name: “SIMPLE brand.” Matt enjoyed a long career with F…
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Supporting the BPO Industry and Driving the Digital Transformation of Businesses in the Philippines This week, we welcome Jack Madrid to the Digitally Irresistible podcast. Jack is president and CEO of the IT & Business Process Association of the Philippines (IBPAP). He oversees day-to-day operations for the primary trade body and advocacy group fo…
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Connect With Employees Through Rewarding Experiences That Elevate Their Engagement This week’s guest on the Digitally Irresistible podcast is Jaymee Marquez. Jaymee is a director of operations at iQor Iloilo in the Philippines. She has extensive experience delivering and overseeing customer care delivery in the BPO industry. In her current role, Ja…
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