Best Shilpa Gupta Podcasts (2024)

1
Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva 21:07

29d ago21:07

21:07

Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful car…

1
Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta 28:48

2M ago28:48

28:48

In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…

1
Improving Customer Interactions through Conversational Continuity with Mithila Mahajan 46:02

3M ago46:02

46:02

In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core val…

1
The Importance of Delivering Predictable & Efficient CX with Manish Nachnani 49:54

4M ago49:54

49:54

In this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, p…

1
Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal 30:41

5M ago30:41

30:41

This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact ce…

1
The Wakefit Way of Growth with Rachit Saran 36:51

6M ago36:51

36:51

In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, …

1
#72: Celia Sandhya Daniels: Allies 49:18

6M ago49:18

49:18

Despite increasing visibility, there remains a profound lack of understanding about the transgender experience in our society. Too often, trans individuals face discrimination, violence, and appalling prejudices rooted in ignorance about what it means to be transgender. In this episode, Celia Sandhya Daniels courageously takes us through her journe…

1
#71: Pratha Shetty: Interculturalist 24:39

6M ago24:39

24:39

We’re thrilled to host interculturalist Pratha Shetty, who guides us through the fascinating world of cross-cultural understanding. We learn about Pratha’s early fascination with why people from diverse cultures think and act differently. This curiosity sparked a career unveiling complex cultural concepts through educational tools, speaking, and wr…

1
#70: Shilpa Bhat: Mindful Listening & Learning 16:59

6M ago16:59

16:59

In this episode, Shilpa offers wisdom on nurturing your passions with patience, making time for what inspires you, looking beyond labels to live authentically, and uplifting others along the way. With humor and compassion, Shilpa opens up about her multifaceted life, from balancing family and work to staying motivated through struggles. Learn Shilp…

1
#69: Aarti: Creative Engineering 17:09

7M ago17:09

17:09

On our show today is the multi-talented Aarti! With degrees in two seemingly contrasting fields – psychology and computer engineering – Aarti has cultivated a distinctive perspective that fuses logic and artistic creativity. Aarti talks about her interests, from nurturing her flair for writing and painting, to channeling her energy into Bollywood d…

1
From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur 38:21

7M ago38:21

38:21

In this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur. Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer exper…

1
#68: Anu Sehgal: The Culture Tree 23:03

7M ago23:03

23:03

Anu Sehgal is a spirited cultural educator whose adventure spans over 25 years from India to the US. Hers is a heartwarming story of craving authentic Indian experiences and how that desire transformed her into an advocate for cultivating cultural awareness, heritage, and language in children. “The Culture Tree,” Anu’s brainchild initially focused …

1
#67: Anuradha Gupta: Vows for Eternity 23:34

7M ago23:34

23:34

Meet Anuradha Gupta, a passionate angel investor and the creative mind behind Vows for Eternity, a globally renowned matchmaking firm. Anuradha’s journey is all about following her heart, understanding people, and taking a unique path in the business world. Growing up in India and later living most of her life abroad, Anuradha sensed a missing piec…

1
#66: Sharan Anil: Beyond the Canvas 30:37

7M ago30:37

30:37

Meet Sharan, the creative soul with Becker Muscular Dystrophy, who, despite the challenges, remains a creator, an inspiration, and a unique voice in the big conversation about life. This conversation isn’t about putting a spotlight on someone because they are differently-abled; it’s an open invitation for all of us to think about how we see and con…

1
#65: Roshni Patel Vasram: Success, Mental Health and the Journey In Between 27:07

7M ago27:07

27:07

Roshni isn’t just making waves in the fast-paced world of PR marketing – she’s leaving an unforgettable impression on high-profile South Asian celebrities, not just in North America but globally. Beyond being the co-founder of the wildly popular Urban Asian news platform, her story goes way beyond the usual tale of success, reaching past the shiny …

1
#64: Bianca Gracias: Manifest Your Dream Life 28:02

8M ago28:02

28:02

In this episode, we explore the fascinating journey of manifestation through quantum jumping through Bianca’s lens. Discover how she taps into intuition and spiritual insight to navigate the complexities of life, offering a refreshing perspective on creating your reality, even in the face of uncertainty. Bianca shares her personal stories and insig…

1
Balancing Technology and Empathy with Arvind Singh 20:06

8M ago20:06

20:06

In this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance …

1
CX Strategies that Transform Businesses with Suraj Shetty 45:45

9M ago45:45

45:45

In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental heal…

1
Empathy for the Frontline with Matt Dale 51:27

12M ago51:27

51:27

In this episode, Garima is joined by Matt Dale, Founder of Moxie CX, a CX consulting firm helping businesses improve their customer experience efforts through several offerings, including customer journey mapping, leadership coaching, renewal forecasting. Prior to this he was the Vice President of Customer Support at Renaissance Learning having hel…

1
Have You Made a Customer for Life? With April Obersteller 35:38

1y ago35:38

35:38

In this episode, Garima is joined by April Obersteller, VP of Global Experience at woom, a sports goods manufacturing company that focuses on designing high-quality, lightweight bikes for children of all ages. Prior to this, she was the Senior Manager of Customer Experience at YETI Coolers and the National Sales Manager at Green Goo. Together, they…

1
Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe 35:44

1y ago35:44

35:44

In this episode, we’re joined by Adrian Swinscoe of Punk CX, a podcast about all things customer service, experience, engagement, and the employee’s experience. He is a Forbes contributor with a multitude of articles under his belt and is also a member of the European Customer Service Organisation (ECXO). With over twenty-five years of experience, …

1
The Rise in Customer Expectations with Mike Aoki 22:14

1y ago22:14

22:14

In this episode, Todd is joined by Mike Aoki, President of Reflective Keynotes, a Canadian training company that helps contact centers improve their sales and customer experience results. Prior to this, he was the manager for continuous learning at Telus and was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021”. With over twenty ye…

1
Bridging the Gap Between Customers and Employees with Katie Stabler 20:58

1+ y ago20:58

20:58

In this episode, Todd is joined by Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, a global customer experience (CX) consultancy focused on helping organizations achieve their goals through implementing personalized customer experience strategies. She is also a CX consultant at EvaluAgent, Fujitsu, and JT Group Limited and …

1
The Power of Prioritizing Customer Success with Alex Farmer 27:51

1+ y ago27:51

27:51

In this episode, Todd is joined by Alex Farmer, Chief Customer Officer at Nezasa, an industry-leading software provider to travel brands for automated trip planning and optimization. With more than seven years of experience in customer service and satisfaction, Alex is still looking for ways to improve and optimize customer success in business. The…

1
Creating Meaningful Experiences in Sales with Ronnell Richards 36:08

1+ y ago36:08

36:08

Ronnell, author of Shut The Hell Up And Sell, joins Todd to discuss the importance of creating meaningful experiences for partners in sales. Ronnell has been in the sales industry for 21 years, and now endeavors to help companies amplify their brands through his business and bourbon platform. In this episode, Ronnell discusses the importance of cus…

1
Conceptualizing CX to Maximize Customer Loyalty with Dan Gingiss 28:04

1+ y ago28:04

28:04

Dan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences. Episode resources Dan's LinkedIn Experience Maker Website Humans of CX If you enjoyed this episode, then please either: Subsc…

1
Unlocking the Power of Customer Experience with Joey Coleman 39:20

1+ y ago39:20

39:20

Todd is joined in this episode by Joey Coleman, Founder and Chief Experience Composer at Design Symphony, a customer experience branding firm specializing in creating unique, attention-grabbing customer experiences. His company helps build a remarkable customer experience and figure out ways to deliver that experience consistently. They discuss the…

1
The Transformative Power of Customer Feedback with Jenny Dempsey 28:12

1+ y ago28:12

28:12

In this episode, Todd is joined by Jenny Dempsey, Consumer Experience Manager at Apeel Sciences - a company based in Goleta, California who produce Apeel. Apeel is an edible plant-based coating that prevents fruits and vegetables from drying out and decaying, in turn, reducing food waste. With almost two decades of customer experience, Jenny is the…

1
Unlocking Agent Happiness for CX Success with Tue Søttrup 25:18

1+ y ago25:18

25:18

In this episode, Todd is joined by Tue Søttrup, Vice President, Customer Excellence at Dixa, a customer service platform based in Copenhagen, Denmark, which now has offices in London, Berlin, Lyon, Chicago, and Melbourne. With over twenty years of experience in customer services, Tue is striving to improve customer experience by optimizing agent ha…

1
Storytelling for CX with Ravi Rajani 34:22

1+ y ago34:22

34:22

Ravi Rajani, the founder of Ravi Rajani Consulting, joins Todd in this episode. They talk about how stories can be used to improve the customer experience, common myths about storytelling, and how to create compelling sales content. Humans of CX is handcrafted by our friends over at: fame.soBy Ozonetel

1
How to Create a Frictionless Customer Experience with Shep Hyken 34:49

1+ y ago34:49

34:49

Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience…

1
Outsource Your Call Center Operations to Grow Your Business with Neal Topf 29:33

2y ago29:33

29:33

Todd is joined in this episode by Neal Topf, President of Callzilla, a full-service outsourcing contact center and business process outsourcing company with headquarters in Miramar, Florida. It helps leading brands acquire and care for English-speaking and Spanish-speaking customers. They discuss employee experiences, customer perception, and how o…

1
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz 24:16

2y ago24:16

24:16

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the b…

1
How to Create a Positive Customer Experience with Nate Brown 21:18

2y ago21:18

21:18

In this episode, Todd is joined by Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise Virtual Solutions. CX Accelerator is a non-profit community that equips, encourages, and connects Customer Experience professionals at every stage in their journey. Arise Virtual Solutions has created a disruptive technology platform that connec…

1
All you need to know about teeth whitening 8:26

3+ y ago8:26

8:26

Today’s topic is brought to you by popular demand – absolutely everything you need to know about teeth whitening!

1
Scarlet Udaan: Sanya Sharma #63 19:09

3+ y ago19:09

19:09

We couldn’t have picked a more informative episode to end our season with. Sanya Sharma is a 19-year-old law student based in the UK and the founder of the global organization Scarlet Udaan. The aim of the organization is to raise awareness of Female Genital Mutilation. The team has members from different parts of the world including India, UK, Ind…

1
Mitigating Anxiety from Dentist visits 9:02

3+ y ago9:02

9:02

Today we have Veena once again joining us in a discussion on dental anxiety effects on oral health.

1
Amsterdam Ave.: Pooja Tripathi #62 19:03

3+ y ago19:03

19:03

Pooja Tripathi is a first-generation Indian American actor, filmmaker and violinist based in New York City. She grew up in Pittsburgh & NYC, and studied at Carnegie Mellon University. Pooja is the co-creator of new Dutch American dramedy series Amsterdam Ave. which was created by a 90% female crew and takes place in The Netherlands and NYC. Having …

1
Think homeopathy first: Yashasvi Jhangiani #61 21:18

3+ y ago21:18

21:18

Yashi, as she’s popularly known, is a Connecticut based homeopath with nearly three decades of experience in the medical field. Yashi’s way of practising homeopathy is a bit different from the traditional way. She strives to empower and educate families that are looking for a safer, alternative way to good health. She does this by teaching them the…

1
Culturally Ours: Karthika Gupta #60 18:56

4y ago18:56

18:56

Karthika Gupta’s career has been a wonderful mix of corporate, technology and creativity. Currently based in Chicago, but having lived and worked in many parts of the world, she was always surrounded by so many amazing people who brought a rich cultural diversity into her life. And these interactions led her to want to know more about not just her …

1
A Shamanic Life: Anahata Meher #59 24:25

4y ago24:25

24:25

Anahata Meher is a Shamanic practitioner based in Goa. Before finding Shamanism, she was a city brat living a comfortable life with no worries or ambition. Despite having all the comforts, Anahata found that she was angry all the time, to the extent that her husband suggested she seek help to manage the anger. She sought help from a hypnotherapist,…

1
Surge for Water: Marita Peters #58 23:02

4y ago23:02

23:02

Water is the most important natural resource in the world; without it, life cannot exist. 2.1 billion people across the world lack access to clean drinking water. Marita Peters, the Executive Director of Surge UAE chapter, is determined to change that. Marita’s childhood friend, Shilpa Alva, is the founder of Surge. Growing up together, they had a …

1
Fateh: Dipti Mehta #57 22:26

4y ago22:26

22:26

Dipti Mehta is a scientist, entrepreneur, writer and an award-winning artist based in New York. She grew up in a conservative, patriarchal family in India. But she was not one to keep quiet; she questioned everything, especially why she was treated differently from her brothers. At twelve, an All India Radio executive discovered Dipti at an elocuti…

1
Unfair is lovely too: Anu Kumar #56 20:47

4y ago20:47

20:47

“Don’t you have long sleeves you can wear while you’re outside?”, “I brought a new brightening face scrub for you to try.”, “Try not to stay in the sun too long, you’ll get dark.” South Asian kids listen to these kinds of comments all the time. And not from outsiders but people close to our hearts. This was also the case for Anu Kumar. Born in New …

1
Modi Toys: Avani Sarkar #55 20:42

4y ago20:42

20:42

Avani Modi Sarkar is the co-founder of Modi Toys a family-owned small business, that honours her Indian roots. They’re the first-ever makers of the original and mantra-singing Baby Ganesh, Baby Hanuman and Baby Krishna plush toys, which are both fun and cultural. Avani shares her story about building a generational brand that she hopes will help ma…

1
Your child’s first dental visit 7:17

4y ago7:17

7:17

Today we have Veena once again joining us in a discussion on "Your child’s first dental visit".

1
Health funds myths busted 6:11

4+ y ago6:11

6:11

Today we have Veena once again joining us in a discussion on dental health insurances and myths behind them.

1
Impact of the Corona Virus 7:50

4+ y ago7:50

7:50

Today we have Veena my practice manager joining us in the discussion of corona virus updates and how it affects us and our patients in the dental environment setting.

1
The Ex-Files: Vandana Shah #54 20:40

4+ y ago20:40

20:40

Today, Vandana Shah is amongst the top divorce lawyers in India. The story of how she got there is unique. Vandana was in an abusive marriage and only got out of it because her in-laws pushed her out of the house one night. With only 10 dollars in her account, Vandana rebuilt her life taking every opportunity that came her way. When she found that …

1
The Modern Desi: Bhavna Kalra #53 21:06

4+ y ago21:06

21:06

Bhavna has a career in IT, but her passion lies in connecting people through food. She’s the author of the blog, Just a Girl from Aamchi Mumbai which featured in the top twenty blogs in Perth. Her most recent venture, The Modern Desi, a culinary experience represents both, the girl holding on to her culture and roots in India and the newer her as s…

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Shilpa Gupta Podcasts

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