Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Bug Bux Podcast
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Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.
Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett
Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.
180 episodes
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Mark all (un)played …
Manage series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.
Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett
Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.
180 episodes
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Bug Bux Podcast
1 Industry insights and innovations with Nick Grisafe from Syngenta 36:49
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Play Later Play Later Lists Like LikedIn this insightful episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Nick Grisafe, a longtime industry expert from Syngenta, to discuss the industry’s biggest challenges and innovations. They dive into Integrated Pest Management (IPM), best practices for application, and why many professionals struggle to implement IPM effectively. Nick also shares exclusive insights into Plinazolin, Syngenta’s groundbreaking new active ingredient—the first new chemistry in nearly 20 years! Plus, he offers practical advice on optimizing Demand CS applications, staying compliant with new regulations, and how top-performing pest control companies set themselves apart. Tune in for expert knowledge, industry humor, and even a side of Nick’s famous homemade grape jelly!…
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Bug Bux Podcast
1 Mastering Product Inventory & Strategy with Pest Management Supply 43:16
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Jared Ingalls, Vice President of Sales at Pest Management Supply. Jared shares insights from his 30+ years in the pest control industry, discussing everything from effective vendor relationships and product forecasting to the growing demand for rodent control and best practices for inventory management. Whether you’re a solo operator or running a multi-technician operation, this episode is packed with expert advice on optimizing your product strategy and making the most of industry discounts and sales. Tune in to learn how to strengthen your distributor partnerships and ensure your business stays ahead in a competitive market!…
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Bug Bux Podcast
1 Breaking Barriers in Pest Control: Eve Pappas’ Inspiring Journe 48:49
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Play Later Play Later Lists Like LikedOn todays episode of The Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with industry legend Eve Pappas, VP of Business Development & Growth at Hoffman’s Exterminating. With over 40 years in the pest control industry, Eve shares her journey from being one of the few women in the field to leading multimillion-dollar growth initiatives. From her passion for empowering women in pest management to her community-driven leadership and insights on mergers & acquisitions, this episode is packed with wisdom, humor, and motivation. Tune in to hear how Eve’s impact goes beyond business—helping people, building relationships, and giving back to the community.…
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Bug Bux Podcast
1 Big accounts, Big Opportunities: How to Land and Manage Large Property Management Deals 33:52
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus tackle a hot question from the Facebook group: How do you price and manage pest control services for a large property management company? They break down strategies for setting fair pricing, structuring service agreements, handling warranties, and ensuring profitability—while avoiding common pitfalls. If you’re looking to land and scale large accounts without losing your margins, this is a must listen!…
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Bug Bux Podcast
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus dive into the fascinating journey of Aaron Shishilla, CEO and founder of Wolfpack Advising. Aaron shares his unexpected career path—from working at Publix, to getting “Claused” by a coworker, to building a nationally recognized digital marketing agency specializing in pest control and home inspection businesses. Discover key marketing strategies, common pitfalls, and how Wolfpack Advising is helping companies scale with measurable ROI. Whether you’re a small startup or an established business looking to optimize your marketing, this episode is packed with actionable insights you won’t want to miss!…
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Bug Bux Podcast
1 Episode 175: “This or That” Pest Control Edition 34:20
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus shake things up with a unique “This or That” debate—pest control style! With a little help from AI, they tackle industry questions like residential vs. commercial services, DIY pest control vs. professional treatment, contracts vs. one-time services, and more. They also dive into digital vs. local marketing, in-house technicians vs. subcontracting, and even share some hilarious industry insights. Whether you’re a pest control pro looking to scale your business or just curious about the industry, this episode is packed with valuable insights, expert tips, and a whole lot of fun. Tune in now!…
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Bug Bux Podcast
1 Episode 174: Inside Sales Revolution: How Vult is Changing Industry Growth 49:01
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Josh Zuniga to discuss Vult, his game-changing inside sales solution for pest control companies. From selling 1,500 door-to-door accounts in a single season to launching a scalable, high-performance sales engine, Josh shares his vision for helping pest control businesses grow faster and more efficiently, without the high costs and challenges of door-to-door marketing. Learn how Vult leverages elite sales talent, maximizes lead conversion, and removes growth bottlenecks for pest control operators ready to scale. If you’re looking for a cost-effective alternative to door-to-door sales with commission-based pricing and multi-year agreements, this episode is a must-listen. Tune in to discover how Volt can help you scale smarter, close more deals, and take your business to the next level.…
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Bug Bux Podcast
1 Episode 173: The Power of People: Josh Schiffman’s key to Building a Legacy 56:34
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with industry leader Josh Shifman, owner of Sage Pest Control, to uncover his journey from selling alarms to dominating the pest control space. Josh shares insights on strategic market expansion, the power of community engagement, the role of AI and VR in the future of pest control, and how investing in people is the key to long-term success. This episode is packed with golden nuggets on building and scaling a thriving pest control business. Tune in now!…
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Bug Bux Podcast
1 Episode 172: Mastering Price Increases and Customer Retention 48:55
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus tackle one of the most challenging aspects of running a pest control business: raising prices without losing customers. From maintaining profitability to navigating conversations with long-time clients, they share actionable strategies for communicating price adjustments, managing customer expectations, and dealing with unique cases. Packed with expert insights and pro tips, this discussion is a must-listen for pest control business owners looking to scale successfully while keeping their customers happy. Don’t miss their advice on implementing standalone services for increased efficiency and profitability!…
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Bug Bux Podcast
1 Episode 171: Unconventional Risks, Unexpected Rewards: The Ben Riches Story 48:46
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Play Later Play Later Lists Like LikedJoin hosts Eric Bassett and Jake Claus in this inspiring episode of the Bug Bux Podcast. Tune in as they sit down with Ben Riches, a 23-year-old high school dropout turned successful pest control entrepreneur. Discover how Ben built his business from scratch, growing it to $250,000 in revenue with nearly 300 recurring customers in just one year. From hustling door-to-door with a minivan full of pest control gear to mastering sales strategies and handling major commercial contracts, Ben’s journey is a masterclass in resilience, creative problem-solving, and relentless determination. Whether you’re an aspiring entrepreneur or a seasoned business owner, this episode is packed with insights and motivation to take your business to the next level. Tune in and get inspired to chase your own success!…
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Bug Bux Podcast
1 Ep 170: Banker to Bug Guy. Featuring David Morgan from Biggest Bird Pest Control 49:19
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, Jake and Jana Claus dive into an inspiring journey with David Morgan, the founder of Biggest Bird Pest Control, as he shares how he transitioned from managing a bank to starting his own pest control company—all while honoring a heartfelt legacy. Hear his insights on balancing a full-time job, the challenges of starting a business, and how authenticity and resilience drive success. A must-listen for aspiring entrepreneurs looking for motivation and practical advice!…
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Bug Bux Podcast
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus discuss the intricacies of rodent control, offering practical advice for pest control professionals. From investigating rodent activity and pricing strategies to the science behind bait stations and the importance of PPE, this episode covers everything you need to know to create effective rodent management program. Whether you’re a seasoned pro or just starting out, this conversation is packed with actionable insights to elevate your pest control business.…
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Bug Bux Podcast
1 Ep 168: Acquisitions: The Devil in the Details 31:09
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus dive deep into the intricacies of purchasing a pest control company. From real-life acquisition stories to tips for minimizing risk, they cover everything you need to know. Whether you’re scaling your pest control company or just exploring growth strategies, this episode offers actionable insights and practical advice you won’t want to miss.…
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Bug Bux Podcast
1 Ep 167: Risks, Revenue, and Recruiting - D2D Scaling Secrets 36:12
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Play Later Play Later Lists Like LikedDive into this episode of the Bug Bux Podcast, where hosts Eric Bassett and Jake Claus tackle the nuances of door-to-door sales. From the pros and cons of building an internal sales team to partnering with door-to-door marketing teams, they provide actionable insights and real-world examples. Learn about recruiting, managing, and compensating sales teams, as well as strategies for scaling your business while maintaining a strong brand. This episode is perfect for pest control professionals looking to elevate their growth strategies in the door-to-door realm!…
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Bug Bux Podcast
1 Ep 166: Beyond the Door: Scaling D2D Success in Pest Control with Sam Taggart 52:30
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Play Later Play Later Lists Like LikedIn this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus sit down with Sam Taggart, the CEO of The D2D Experts and founder of D2DCon, as he shares invaluable insights on transforming door-to-door sales teams, achieving Golden Door success, and the future of pest control growth strategies. Learn how the top sales performers hit 1,000+ accounts, why hustle and mindset trump everything, and how systems like certification programs and industry leaderboards are pushing the industry to new heights. Plus, discover what makes D2DCon the must-attend event of 2025 for owners, managers, and sales reps alike. Whether you’re scaling your business or inspiring your sales team, this episode delivers actionable advice to supercharge your pest control company. Don’t miss out! Topics Covered : Door-to-door sales mastery Creating high-performing sales teams Innovations in pest control training Leveraging industry collaboration for growth. Door-to-Door Con: What to expect and how it drives success…
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Bug Bux Podcast
1 Ep 165: The Untold Story of Rentokil Innovation with Dr. Cassie Krejci 44:01
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Play Later Play Later Lists Like LikedFrom genetically altered pests to researching worldwide solutions, Dr. Cassie Krejci now researches it all. Can she find the solutions that are not only effective and efficient but also safe for the planet and ecosystem? In this episode, we take a deep dive with Dr. Cassie the head of science and innovation at Rentokil.…
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Bug Bux Podcast
1 Ep 164: Innovating with Syngenta. Featuring Marshall Gaster, Eric Bassett, and Jake Claus 52:29
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Play Later Play Later Lists Like LikedStay a step ahead with Syngenta! In today’s episode, Eric and Jake get all of the insights from Marshall Gaster, Head of Marketing for Pest Control, about Syngenta’s Pest Partners Program, as well as past, present, and future innovation. Tune in to get all of the details, and hear their take on changes in the industry over the years.…
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Bug Bux Podcast
1 Ep 163: Common Pitfalls in Partnerships with Eric Bassett and Jake Claus 36:27
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Play Later Play Later Lists Like LikedThe dynamics of business partnerships often mirror the complexities of personal relationships, particularly marriages. In today's episode, Eric and Jake dive deep into the complexities of business partnerships and how to navigate them effectively. Tune in for insights on partnership dynamics and a touch of holiday nostalgia! Topics Include: Introduction (0:00) Business partnership challenges (6:03) Business partnerships as marriages (8:38) Financial pitfalls in partnerships (12:28) Financial communication in partnerships (14:11) Contribution levels in partnerships (19:25) Partnership imbalance and flexibility (21:34) Partnership imbalance and contributions (24:18) Positive dissolution of partnerships (30:21) Conflict in partnerships and communication (31:17) Unresolved conflicts in partnerships (34:51)…
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Bug Bux Podcast
1 Ep 162: How to Delegate Without Micromanaging with Eric Bassett and Jake Claus 33:26
33:26 Play Later Play Later Lists Like Liked33:26
Play Later Play Later Lists Like LikedAlways empower and encourage your managers, even when they make mistakes. Let them know that it's okay to fail and that you're there to support them. In today's episode, Eric and Jake dive into the critical differences between the mindsets of business owners and employees. Eric highlights the importance of leadership, vision, creativity, and risk-taking for owners. Tune in to learn how to cultivate a successful mindset as you build and scale your pest control company. Topics Include: Introduction (0:00) Maintaining Influence with Managers (7:04) Clear Expectations and Roles (9:19) Employee vs. Owner Perspective (10:20) Hiring to Replace Tasks (12:07) Importance of KPIs (14:18) Partnership Dynamics (16:06) Transitioning from Manager to Owner (17:35) Finding a Mentor (20:02) Giving Room to Fail (22:07) Parenting Analogy in Business (24:38) Managing Free Time (26:05) Empowering and Encouraging Managers (29:13) Closing Remarks and Appreciation (31:38)…
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Bug Bux Podcast
1 Ep 161: Actionable Tips to Maximize Productivity with Eric Bassett and Jake Claus 47:05
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Play Later Play Later Lists Like LikedIn today’s episode, Eric and Jake discuss the importance of customer engagement in the pest control industry. They emphasize that spending extra time with customers, understanding their needs, and celebrating wins can significantly enhance retention and create positive word-of-mouth. The conversation also highlights the inspection process as a valuable opportunity to introduce additional services to clients. This episode is packed with actionable tips to help you maximize productivity and engagement within your PCC. Topics Include: Introduction (0:00) Productivity and Engagement (5:36) Technician Productivity: Cloverleafing and Sales (6:15) Technician Sales Training and Incentives (8:22) Technician Retention and Add-On Services (10:03) Technician Equipment Maintenance and Organization (13:09) Office and Sales Productivity: Voicemails and Leads (18:03) Collections and Autopay (20:53) Win-Back Campaigns (32:01) Training and Cross-Departmental Training (33:30) Customer Feedback and Voicemail Follow-Up (40:43)…
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Bug Bux Podcast
1 Ep 160: Behind the Scenes at PestWorld: Tips, Tricks, & Vendor Deals with Eric Bassett and Jake Claus 29:36
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Play Later Play Later Lists Like LikedIn today's episode, Eric and Jake record from Pest World in Denver, Colorado. They highlight the importance of networking opportunities at Pest World and reflect on the educational content available, including vendor education and new technology in the pest control industry. They emphasize the dual purpose of their presence at the event: engaging with pest control operators and enhancing their knowledge through high-quality classes. Tune in for insights and updates from this special industry gathering! Topics Include: Introduction (0:00) Special offer for podcast listeners (3:51) PCO community growth and engagement (8:02) Vendor relationships and discounts (10:18) Community connections and support (14:08) Best networking event insights (22:06) Promo code for membership discount (26:11) Building a pest control community (28:59)…
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Bug Bux Podcast
1 Ep 159: How To Roll Out New Company Policies featuring Eric Bassett and Jake Claus 32:14
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Play Later Play Later Lists Like LikedIn any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer. Topics Include: Introduction (0:00) Implementing Policy Changes (4:09) Challenges of Policy Changes in Larger Companies (5:04) Box Elder Bug Issue (6:11) Market Variations and Pest Proliferation (8:02) Office Staff and Policy Communication (10:12) Policy Rollout and Staff Resistance (12:08) Importance of Clear Communication (14:06) Multifaceted Policy Change Challenges (16:36) Educating Office Staff on Pest Issues (19:15) Box Elder Bug Life Cycle Explanation (23:10) Customer Education and Buy-In (26:15) Timing and Preparation for Policy Changes (27:00) Customer Communication Strategy (29:50)…
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Bug Bux Podcast
1 Ep 158: When to Fire a Customer featuring Eric Bassett and Jake Claus 36:24
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Play Later Play Later Lists Like LikedIn the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are abusive, unreasonable, or cost the company more money than they bring in. Topics Include: Introduction (0:00) Original meaning of Halloween (4:12) When to fire a customer (6:49) Business with future customers (10:24) Customer cancellation motivations (14:16) Customer compliance in pest control (17:15) Toxic customer relationships (22:02) Customer abuse of free services (25:25) Karma in customer service (28:23) Firing aggressive customers (30:45) Standing up for your staff (34:26…
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Bug Bux Podcast
1 Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management 42:40
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Play Later Play Later Lists Like LikedCustomer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers. Topics Include: Introduction (0:00) Music genre choices (5:50) World-class customer service challenges (9:15) Customer service in pest control (12:00) Starting a business journey (15:23) Entrepreneurial support from spouses (20:27) Door-to-door commercial sales strategy (22:38) Getting past gatekeepers in sales (26:45) Value delivery in pest control (36:38) Selling preventative pest control (40:05)…
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Bug Bux Podcast
1 Ep 156: Building an Empire featuring Allan Draper with .proof Pest Control 44:46
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Play Later Play Later Lists Like LikedAttending industry events, such as PestWorld, provides a unique opportunity to meet vendors and fellow pest control professionals. In today's episode, Eric and Jake welcome a very special guest, Allan Draper with .proof Pest Control. Allan shares his experience at PestWorld and encourages attendees to step outside their comfort zones, engage with others, and participate in social events. These interactions can lead to unexpected opportunities and valuable connections! Topics include: Introduction (0:00) Bug Bux Podcast Evolution (5:39) Pro tips for PestWorld (8:32) Networking at PestWorld (11:21) The origin story of Bug Bux (18:11) Community support in pest control (23:47) Abundance growth mindset (25:17) Money management and personnel challenges (30:34) Hiring to replace yourself (34:09) Industry growth and company value (39:33)…
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Bug Bux Podcast
1 Ep 155: Revolutionizing Referrals featuring Phil Kirkeiner with Baton Leads 42:10
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Play Later Play Later Lists Like LikedOne of the most pressing challenges faced by PCCs is managing incoming calls from potential customers who fall outside their service areas or require services they do not offer. In today's episode, Eric and Jake welcome Phil Kirkeiner, co-founder and CEO of Baton Leads. Phil shares his unique path from studying music to becoming an accountant, and eventually finding his way into the pest control industry through summer sales. His experiences led him to identify a significant gap in the market: the need for a better referral system for pest control leads. Topics include: Introduction (0:00) Baton referral network innovation (5:05) Building referral networks locally (6:44) Customer service and lead generation (10:37) Customer retention challenges in business (13:16) Value proposition in business (20:55) Pest control industry referrals (24:15) Grit and self-doubt in entrepreneurship (27:41) Supportive spouses in entrepreneurship (32:51) Expanding referral platforms (36:20)…
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Bug Bux Podcast
1 EP 154: Building A Better Tomorrow with Eric Bassett and Jake Claus 40:05
40:05 Play Later Play Later Lists Like Liked40:05
Play Later Play Later Lists Like LikedPositive interactions with customers can create a ripple effect within the community. When customers have a good experience, they are more likely to share that experience with others. In today's episode, Eric and Jake discuss several key strategies that PCOs can implement to maintain a positive impact on the industry. In addition, they share insights on how inside salespeople can effectively follow up and create a lasting positive impression, even if the initial call doesn't result in a sale. Topics Include: Introduction (0:00) Positive impact on the industry (9:32) Community-focused sales approach(10:22) Positive interactions build reputation (15:31) Customer “WINs” Wants, Interest and Needs (18:00) Positive community involvement in pest control (20:20) Refreshing pest control perceptions (24:06) Trustworthiness in pest control (34:44) Industry impact and perception (38:00)…
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Bug Bux Podcast
1 Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus 46:32
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Play Later Play Later Lists Like LikedWhether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships. Topic include: Introduction (0:00) Maintaining Customer Experience (5:06) Sales Training and Communication (8:07) Creating and Using Sales Scripts (11:06) Importance of Connecting with Customers (14:48) Memorize, Internalize, Personalize (MIP) (18:29) Value Perception and Customer Engagement (22:09) Technicians' Role in Customer Experience (28:01) Impact of Genuine Connection (34:04) Proactive Customer Engagement (38:06) Jim Carrey Quote on Impact (41:18)…
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Bug Bux Podcast
1 Ep 152: D2D Law Updates: Pros and Cons with Eric Bassett and Jake Claus 38:55
38:55 Play Later Play Later Lists Like Liked38:55
Play Later Play Later Lists Like LikedTraining salespeople in the pest control industry with honesty, integrity, and a high level of professionalism is essential for the success and reputation of your business. In today's episode, Eric and Jake discuss the importance of being proactive and well-informed about regulations in the pest control industry. In addition, they both share their personal experiences of training sales teams with a strong focus on honesty, integrity, and professionalism. Topics Include: Introduction (0:00) New Facebook Group for Non-Owners (4:55) Government Regulation in Pest Control (7:09) W-2 vs. 1099 Employees (11:04) Ethical Concerns in Door-to-Door Sales (14:14) Importance of Honesty and Integrity (16:00) Importance of Sales Team Education (23:50) Impact of Dishonest Sales Tactics (25:52) Proactive Training for Sales Teams (31:13)…
B
Bug Bux Podcast
1 Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc. 45:50
45:50 Play Later Play Later Lists Like Liked45:50
Play Later Play Later Lists Like LikedCommunication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field. Topics include: Introduction (0:00) Guest Introduction: Paul Townsend (4:02) AIPM Company Background (6:02) Educating Customers on Pest Control (13:16) Technician Roles and Customer Expectations (16:31) Quality of Customers and Retention (18:34) Educating Customers on Products (21:01) Rodent Adaptation and Control Methods (27:58) Historical Context of Rodent Control (30:07) Challenges with Changing Regulations (36:55)…
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