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Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most
Manage episode 397496484 series 2989306
Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.
Topics Include:
Introduction (0:00)
KPIs for technician performance (3:53)
Evaluating service technicians' efficiency and quality (9:19)
KPIs for service businesses: reservice rate and technician sales (20:21)
Vehicle maintenance and technician performance evaluation (24:55)
147 episodes
Manage episode 397496484 series 2989306
Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.
Topics Include:
Introduction (0:00)
KPIs for technician performance (3:53)
Evaluating service technicians' efficiency and quality (9:19)
KPIs for service businesses: reservice rate and technician sales (20:21)
Vehicle maintenance and technician performance evaluation (24:55)
147 episodes
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