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Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most

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Manage episode 397496484 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.

Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)

  continue reading

147 episodes

Artwork
iconShare
 
Manage episode 397496484 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.

Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)

  continue reading

147 episodes

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