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Ep. 220: Peter Gries | Nourishing Business Diversity: A Look into METRO’s Customer-Centric Evolution

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Content provided by Bain & Company, Rob Markey, Company partner, and Customer experience expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bain & Company, Rob Markey, Company partner, and Customer experience expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How can an organization’s passion for high-quality culinary delights forge unbreakable customer bonds? For food wholesaler METRO’s customers, buying food is a personal experience. It’s the art of witnessing, inhaling, savoring, and examining the produce, meat, and fish in the store—a sensory feast that leaves customers’ hearts full.

Creating exceptional fresh-food buying experiences is METRO’s mission. In this episode, guest Peter Gries, customer and sales officer at METRO, and Rob Markey discuss why the company values its diverse customer segments. Peter also shares an insider’s perspective on the change journey transforming the company’s relationship with its customers.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Peter, you can find him on LinkedIn.

  continue reading

235 episodes

Artwork
iconShare
 
Manage episode 376925673 series 2481384
Content provided by Bain & Company, Rob Markey, Company partner, and Customer experience expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bain & Company, Rob Markey, Company partner, and Customer experience expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

How can an organization’s passion for high-quality culinary delights forge unbreakable customer bonds? For food wholesaler METRO’s customers, buying food is a personal experience. It’s the art of witnessing, inhaling, savoring, and examining the produce, meat, and fish in the store—a sensory feast that leaves customers’ hearts full.

Creating exceptional fresh-food buying experiences is METRO’s mission. In this episode, guest Peter Gries, customer and sales officer at METRO, and Rob Markey discuss why the company values its diverse customer segments. Peter also shares an insider’s perspective on the change journey transforming the company’s relationship with its customers.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Peter, you can find him on LinkedIn.

  continue reading

235 episodes

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