EP071: Bananas, Baseball, and Yellow Tuxedos!


Manage episode 242264434 series 1676096
By Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Learn about an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out.

Bite-Sized Delight From the Episode: • Find Ways to Make the Required Elements of Your Business Remarkable - at every turn, look for ways to inject excitement into the mundane and create lasting memories for your customers. • Make Your Core Values Front and Center - find ways to put your core values in front of your employees so they have a clear understanding of how to live the values, not just recite them. • Don’t Make Excuses - creating remarkable customer experiences can be challenging, but it's worth it. Commit to pushing the boundaries and exceeding your customers' expectations. • Figure It Out as You Go Along - sometimes the best way to enhance your customers' experience is to try things that might fail. And then keep working to refine these interactions until they work. Start the Conversation: Are we proactively making the experiences we deliver to our customers better?

Are You Looking for Things We Referenced? "How The Savannah Bananas Turned Conventional Wisdom On Its Head" - by Jim Halley, featured in Baseball America

The Savannah Bananas Baseball Team

Find Your Yellow Tux - by Jesse Cole

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!

80 episodes