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Episode 237: Do You Even Understand Your KPIs
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In this episode, Molly emphasizes the importance of clear goals and metrics in order to achieve success in a law firm. While many firms have a vision for revenue and entrepreneurial freedom, the metrics can often be unclear and fuzzy. Molly explains that having clear metrics at every step of the process is crucial for consistent growth and success. She provides examples of how metrics differ between marketing, intake, and sales, highlighting the importance of tracking cancellations and reschedules.
Key Takeaways:
- Metrics differ at each step of the process, from marketing to intake to sales.
- Tracking cancellations and reschedules is crucial for understanding the effectiveness of the process.
- Without clear metrics, it is difficult to duplicate, systematize, and scale success.
Quote for the Show: "The metrics are how you consistently grow." - Molly McGrath
Links
Website: https://hiringandempowering.com/
LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/
Get Fix My Boss Book: https://amzn.to/3PCeEhk
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