The daily drama of money and work from the BBC.
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All the Small Things: Creating Customer Experience Culture
Manage episode 215542658 series 2395567
Content provided by The Mann Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Mann Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?
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Manage episode 215542658 series 2395567
Content provided by The Mann Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Mann Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hank, Kent, and Dan Mann make the argument that it’s the small things—not logistical shifts or technological advances—that make a customer experience positively memorable and, as a result, your business profitable. It’s a trainable skillset, but more than that, it’s a culture. So what are the small things, and how do you teach them?
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53 episodes
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