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CXChronicles Podcast 212 with Tom Martin, CEO at Glance
Manage episode 380089407 series 2289024
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA.
Glance makes it easy to provide personal, human-to-human customer experience in digital environments.
Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue.
The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation.
With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.
Discover the power of Glance guided CX at https://www.glance.cx/cxchronicles
In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #212 Highlight Reel:**
1. Bringing human & digital worlds together to create world class customer experiences
2. Prioritizing customer conversations & identifying solutions to find new customers
3. Creating an omni-channel tech-stack to meet your customers where they already are
4. Building a cohesive, understandable and repeatable story to engage your customers
5. Leveraging feedback to drive growth & continuous improvement out of the gates
Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Tom Martin
Click here to learn more about Glance
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks to our newest CXCP sponsor Glance. Visit their website today at https://www.glance.cx/cxchronicles
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
228 episodes
Manage episode 380089407 series 2289024
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA.
Glance makes it easy to provide personal, human-to-human customer experience in digital environments.
Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue.
The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation.
With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.
Discover the power of Glance guided CX at https://www.glance.cx/cxchronicles
In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #212 Highlight Reel:**
1. Bringing human & digital worlds together to create world class customer experiences
2. Prioritizing customer conversations & identifying solutions to find new customers
3. Creating an omni-channel tech-stack to meet your customers where they already are
4. Building a cohesive, understandable and repeatable story to engage your customers
5. Leveraging feedback to drive growth & continuous improvement out of the gates
Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Tom Martin
Click here to learn more about Glance
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks to our newest CXCP sponsor Glance. Visit their website today at https://www.glance.cx/cxchronicles
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
228 episodes
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