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The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
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🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧
CHAPTERS
0:00 Introduction
3:10 Why is CX important to Emily?
5:03 Balancing Efficiency and Building Connections
6:25 Creating Positive Experiences for Customers
8:32 Customer Experience Impact on Business Results
9:53 Delivering Personalized Experiences
11:47 Avoiding Unintended Brand Promises
14:34 1st Class Lounge
19:55 Analyze Data - Improve CX
23:21 How will Emily help companies with customer experience
27:22 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/emily-stubbs-90781b2b/
174 episodes
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