Go offline with the Player FM app!
Why Customer Satisfaction is Declining (and How to Fix It)
Manage episode 406055195 series 1250878
Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend.
Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/
Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
413 episodes
Manage episode 406055195 series 1250878
Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend.
Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/
Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
413 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.