Best Auto Repair Shop Management Podcasts (2024)

1
Successfully Managing Conflict in Auto Repair Shops 34:05

3d ago34:05

34:05

In this episode, Chris Cloutier of Golden Rule Auto Care in Dallas, Texas, discusses how to manage employee conflict in auto repair shops. He identifies what conflict in the workplace looks is, when employees should escalate grievances up to the auto repair shop owner, and how leaders resolve conflict within the team. Sponsored by Chemors…

1
Job Satisfaction, Work Challenges, and Marketing Insights with Greg Rainville 1:09:46

4h ago1:09:46

1:09:46

In this episode, Jimmy Purdy and Greg Rainville emphasize the need for job satisfaction and a role change if not respected at work. Greg shares his experiences on the non-linear nature of progress in marketing strategies and the importance of adapting them to client needs. They also delve into Greg's travels across the country, encountering both mo…

1
How Standardizing Processes Leads to Success 31:59

3h ago31:59

31:59

In this episode, AJ Nealey, owner of Nealey Tire & Auto, which has five locations in Maryland, talks about using the EOS method to standardize his shop and how it has led to massive growth and success across the board.By Ratchet+Wrench

1
How Walser Supports & Empowers Technicians 1:02:49

26m ago1:02:49

1:02:49

Derek Thompson, an ASE World Class Toyota Technician at Walser Toyota, walks us through how Walser has prioritized their technicians, the expansion of their new shop, and how Derek has maintained his most important tool—his body—throughout his years as a technician. View the video podcast on YouTube About Our Guest: Derek Thompson ASE World Class T…

1
Episode 175 - Navigating Ethical Dilemmas in the Auto Repair Industry with Dipesh Modi 1:01:56

41m ago1:01:56

1:01:56

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Mastering Customer Communication in Auto Repair with David Boyd 1:05:00

4h ago1:05:00

1:05:00

In this episode, Jimmy Purdy sits down with David Boyd to cover effective communication in the automotive industry. David emphasizes the importance of consistent and genuine customer interactions, highlighting how call coaching can significantly improve service quality. They also explore the challenges of balancing customer expectations with diagno…

1
How to Handle Customer Complaints In-Person and Online 18:19

6d ago18:19

18:19

In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.By Ratchet+Wrench

1
100 Years of Milwaukee Tool 1:03:07

2h ago1:03:07

1:03:07

Ryan Mack, Group Project Manager, walks us through 100 years of Milwaukee Tool—from the fresh beginnings in Wisconsin, to cordless tools getting the attention of technicians, to the massive brand loyalty Milwaukee Tool has built today. Ryan gives an inside look at the multinational company. View the video podcast on YouTube About Our Guest: Ryan Ma…

1
Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin 1:16:01

7d ago1:16:01

1:16:01

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Navigating Hiring Challenges in the Automotive Industry with Jay from Teamtailor 32:36

14d ago32:36

32:36

In this episode, Jimmy Purdy is joined by Jay from Teamtailor, who delves into the challenges of hiring technicians in the automotive industry. Jay shares his insights on the significance of employer branding and how showcasing a company's culture and values can attract the right talent. Together, they discuss the importance of authenticity in cont…

1
Is Predictive Maintenance Better Than Recommended Maintenance? 22:07

21h ago22:07

22:07

Can predictive maintenance help your auto repair shop schedule more accurate repair appointments for customers? In this episode, Tim Hardin, senior vice president/GM global data services, Epicor, discusses the data that drives predictive maintenance and how it stacks up against the traditional 30/60/90K maintenance model in more accurate scheduled …

1
Collision Technician Survey Results & Analysis 1:03:53

6d ago1:03:53

1:03:53

Dara Goroff, Vice President of Planning & Industry Talent Programming at I-CAR, discusses findings from their recent collision technician survey and efforts to promote collision careers. Key takeaways include the importance of gathering anonymous staff feedback, listening to their needs, and being prepared to make changes based on their input. View…

1
Episode 173 - Handling Online Trolls and Tax Compliance in the Auto Industry with Dan Thieken 1:11:01

14d ago1:11:01

1:11:01

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Understanding Vehicle Diagnostics, Burnout, and Repair Anxiety with Eric Merchant 44:55

12d ago44:55

44:55

In this episode, Jimmy Purdy and Eric Merchant discuss the critical need for taking breaks and sabbaticals to avoid burnout, emphasizing the clarity it brought to his business approach. Jimmy and Eric also delve into the importance of accurate vehicle diagnostics, sharing a story where a misdiagnosed fuel filter was mistaken for a transmission issu…

1
What’s New with ASE? A Chat with the CEO 1:09:43

3d ago1:09:43

1:09:43

Dave Johnson, President & CEO of the National Institute for Automotive Service Excellence (ASE) dives into all things ASE-related. Dave shares his personal journey, industry insights, and the critical challenges faced by automotive professionals today. View the video podcast on YouTube About Our Guest: Dave Johnson President & CEO, National Institu…

1
Episode 172 - AI Integration & Social Media Impact In Auto Repair With Andrew Fischer 1:04:56

21d ago1:04:56

1:04:56

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Managing Time, Costs, and Quality in the Automotive Industry with Nick Valentine and Travis Smith 55:05

14d ago55:05

55:05

In this episode, Jimmy Purdy is joined by guests Nick Valentine and Travis Smith. Nick and Travis discuss the joy and challenges of using and potentially breaking their equipment, emphasizing the importance of gaining trust from customers through personal experience. They tackle the issue of managing client expectations, detailing how they balance …

1
The Impact of Servant Leadership 35:41

10d ago35:41

35:41

In this episode, Karim Morsli of Winkler Automotive, talks about going from engineering and IT to auto shop ownership. He discusses how the servant leadership style he learned translated in the shop, and why having a selfless approach as a shop owner can change the shop, and more importantly, lift the industry.…

1
Financial Guru Discusses Technician Pay 59:50

10d ago59:50

59:50

Anders Gustafson, Co-Founder of ShopLevers and former shop owner, breaks down technician compensation. He shares lessons learned from starting a new shop, including the importance of incentive plans, offering benefits like health insurance, and evaluating pay plans correctly. View the video podcast on YouTube About Our Guest: Anders Gustafson Co-Fo…

1
Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden 1:07:02

1M ago1:07:02

1:07:02

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Balancing Pricing and Customer Experience in Auto Repair with Steven Fafel 40:37

30d ago40:37

40:37

In this episode, Jimmy Purdy is joined by Steven Fafel, and they discuss the complexities of modern marketing. Steven emphasizes the critical role of online scheduling in streamlining customer experiences. Jimmy shares the importance of adjusting prices based on customer feedback to enhance service quality. They also delve into the significance of …

1
Supporting Skilled Trades Programs 1:04:51

17d ago1:04:51

1:04:51

Danny Corwin from Harbor Freight Tools for Schools and Jay Abitz from Freedom High School discuss why shops, dealerships, manufacturers, and other businesses need to support skilled trades programs. They also dive into the struggles schools are facing, from budget cuts to a lack of administrative support. View the video podcast on YouTube About Our…

1
How an App Can Turn Average Customers Into Loyal Members 32:39

1M ago32:39

32:39

In this episode, Jeremy Glassco of App Fueled and JJ Mont of JJs Auto Service talk about how using an app has created higher loyalty and retention for JJs shop and why it's smart to market to the phone.By Ratchet+Wrench

1
Episode 170 - The Future of Auto Parts Using AI-Powered Solutions & Wiretronic's Cutting-Edge Technology 1:08:26

1M ago1:08:26

1:08:26

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Social Media Management and Mental Health in the Auto Industry with Parker Branch 36:09

1M ago36:09

36:09

Is social media important in the automotive industry? In this episode, Jimmy Purdy and Parker Branch, share insights on maintaining a positive shop culture amid employee turnover. Parker emphasizes proactive engagement with employees to retain talented staff, including regular performance evaluations and open discussions. Additionally, they delve i…

1
Shop Leadership & Management Advice 1:02:33

25d ago1:02:33

1:02:33

John Spence, one of the top business experts in the world, author, CEO, and speaker, is back to offer key leadership and management advice. He covers the elements of a good culture, the importance of caring for your people, and the impact that keeping toxic high-performing people can have on your business. View the video podcast on YouTube About Ou…

1
Discussing Shop Processes with Dr. Dana Nkana 21:51

1M ago21:51

21:51

In this episode, Dr Dana Nkana of Automotive Doctor Consulting and Coaching Services talks about a few key processes that can improve shops.By Ratchet+Wrench

1
Episode 169 - Is OE Software Our Only Option? With Ben Johnson of Repairify 1:02:51

1M ago1:02:51

1:02:51

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Bonus Episode - Reacting To "Silverstein: Business as Usual Must Die" 50:26

1M ago50:26

50:26

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Overcoming the Doubters and Building Dreams with Josh Flat 45:12

1M ago45:12

45:12

In this episode, Jimmy Purdy is joined by Josh Flat, owner of Flat Out Automotive in Sally County, West Jordan, Utah. Josh talks about the motivation he receives from a friend's doubts, sparking his journey to business ownership. Jimmy and Josh also discuss the importance of raising rates and building client relationships, providing insights into m…

1
Teacher Shortage Crisis 1:13:34

1M ago1:13:34

1:13:34

Matt Kerhin, Technology & Engineering Teacher at Hartford Union High School, joins us to talk about the huge teacher shortage in technical education—from the impact of retiring teachers to training the next generation and the costs of retaining teachers. View the video podcast on YouTube About Our Guest: Matt Kerhin Technology & Engineering Teacher…

1
Getting Started with AI in the Shop 30:18

1M ago30:18

30:18

In this episode, Dan Vance of Shop Dog Marketing talks about how auto repair shops can use AI to improve processes, workflow, customer engagement, and communication. He also dives into some interesting use cases for improving customer service and leveling up your marketing.By Ratchet+Wrench

1
Episode 168 - From Hands-On Owner to Strategic Manager With Greg Buckley of Buckley's Auto Care 1:12:11

2M ago1:12:11

1:12:11

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
Gilbert Khoshaba's Path to Owning Four Auto Shops by Age 45 34:41

2M ago34:41

34:41

In this episode, Jimmy Purdy and guest Gilbert Khoshaba discuss how attending ASD transformed his customer interactions and business growth. He shares the challenges of transitioning from an employee to a business owner, setting ambitious goals like expanding to four shops by age 45. They explore the struggles and opportunities in marketing, unders…

1
Becoming Radically Transparent with Customers 32:33

2M ago32:33

32:33

In this episode, Ratchet+Wrench columnist Dutch Silverstein talks about transparency and whether it's just a marketing buzzword to sell services to customers or a way for shops to build a culture that caters to the needs of the people they serve.By Ratchet+Wrench

1
Leadership Transition—Going from Technician to Manager 1:02:25

2M ago1:02:25

1:02:25

Russ Green, Operations Officer at Machinery Advisors Consortium, expresses how top employers need good leaders to keep people happy. Understanding employees, proper career growth, and keeping up with the industry pace are key to nurturing future leaders. View the video podcast on YouTube About Our Guest: Russ Green Operations Officer, Machinery Adv…

1
Trailer- Insurance Questions you forgot to ask with Jim Greaves, HUB International 2:19

2M ago2:19

2:19

Trailer for the Service Trux USA Podcast discussing Commercial Insurance for Mobile Field Service OperationsBy KJ Johnson

1
Having a hard time finding help? KJ and Jerry Sauceda show you how and why you should be a mentor. 1:16:25

2M ago1:16:25

1:16:25

Meet Jerry Sauceda, https://www.instagram.com/jerry_thedj/ Back in 2004 Jerry was a 19 year Lot Porter. This Podcast discusses the 20 year journey of a mentor (KJ) and his protege. The ups and downs, the challenges and most importantly the successes these two friends have ejoyed due to their mutual commitment to each others lives. What started out …

1
Episode 167 - Rewiring Consciousness Using Meditation and Mindfulness To Address Anxiety with Kelly Fisher 1:03:16

2M ago1:03:16

1:03:16

***TIME SENSITIVE*** ASTE is now the ASTA Expo! Get registered today for the best training event of 2024: https://geni.us/ASTAExpo2024 ASTA Expo Vendors should click here: https://geni.us/ASTAExpo2024-Vendor _____________________________________________________________________________________________________________________________________________ …

1
How to Build Customer Trust in the Auto Repair Industry with Jessa Boyd and Tilly Corser 1:12:06

2M ago1:12:06

1:12:06

In this episode, Jimmy Purdy welcomes Jessa Boyd and Tilly Corser from George's Friendly Auto Service in Lincoln, CA. Jessa shares her experience of classes not aligning with her goals, emphasizing the value of researching instructors and reaching out to experienced individuals. The trio also talk through the ethical considerations of offering free…

Podcasts Worth a Listen

Auto Repair Shop Management Podcasts

Podcasts Worth a Listen

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