5 Headlines, 5 Opinions on the latest news on restaurants, tech, & off-premise growth
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Food On Demand connects the foodservice industry’s mobile ordering and delivery pacesetters and covers the ongoing transformation of how consumers discover, shop, order and consume food in a digital age.
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Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
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Send us a Text Message. Can technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a c…
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What can restaurants learn from the Crowdstrike crisis?
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26:51
Send us a Text Message. How would your restaurant handle a massive global outage affecting millions of devices and services? On this episode of the Digital Restaurant, we dissect the recent CrowdStrike crisis, shedding light on how it exposed critical vulnerabilities across various industries, including restaurants. Learn how businesses like Starbu…
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Send us a Text Message. What if a new law could make your favorite takeout significantly more expensive? Join us on this week's The Digital Restaurant as we unravel the profound impacts of Seattle's new delivery driver wage laws on local eateries. You'll uncover how a $26.40 minimum wage and additional mileage fees have led platforms like DoorDash …
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Will Local Kitchens succeed where others have failed?
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23:10
Send us a Text Message. Support the Show. 🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here! 📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant 🎤 Have Carl or Me…
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Can music makeup the shortfall in restaurant sales in 2024?
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24:13
Send us a Text Message. What if the restaurant industry isn't just facing a temporary downturn, but a fundamental shift in how it operates? Join us on this thought-provoking episode of The Digital Restaurant as we scrutinize Technomic's bearish forecast for 2024, digging into the reasons behind sluggish traffic and rising price sensitivity among co…
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Is restaurant delivery dying? It's for sure matured into the late stage partnerships world.
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23:42
Send us a Text Message. What happens when two industry giants like Amazon and Grubhub join forces? This episode unpacks the latest integration that allows Amazon customers to order directly from Grubhub via Amazon's platform. We'll explore the ripple effects this move could have on competitors like DoorDash and Uber Eats, and speculate on further c…
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How will junk fee legislation affect food delivery?
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25:57
Send us a Text Message. Discover the future of eating out without stepping foot outside your door as Meredith and I slice into the digital dining revolution. We kick off with the surprisingly sophisticated world of pizza trackers, examining whether these real-time updates truly enhance customer satisfaction or if they're just a tech gimmick. But it…
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Unlocking the Deficiencies of Delivery with Travis Kalanick at the Food on Demand conference
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24:55
Send us a Text Message. Join us in this insightful episode of The Digital Restaurant Podcast from the Food on Demand Conference at the Bellagio in Las Vegas. Dive into the discussions with industry experts like Andrew Custage from Medallia and Deena DePhillips from Red Robin, as they explore pivotal topics ranging from the impacts of delivery versu…
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What can we learn from the struggles at Starbucks?
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28:44
Send us a Text Message. Discover the future of dining with us as we unravel the latest technological marvels transforming the restaurant industry. You'll get an insider's look at how digital advancements like kiosk ordering and mobile pickups are reshaping the customer journey, yet sometimes leave us tapping our feet with longer wait times. Hold on…
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Why do guests prefer ordering direct for pickup?
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26:01
Send us a Text Message. Discover the future of restaurant delivery and technology in our latest episode, where Meredith and I dissect Deliveroo's earnings, the shift towards first-party pickup channels, and how senators are scrutinizing junk fees. If you're in the restaurant business or just a food delivery aficionado, this discussion is packed wit…
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Alternative Strategies to Growing your Digital Sales w/ James Buell from World of Beer Bar & Kitchen
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38:23
Send us a Text Message. This special edition of The Digital Restaurant podcast features James Buell COO of World of Beer Bar & Kitchen, discussing the innovative approaches to digital customer acquisition. The conversation revolves around how the integration of technology, particularly through partnerships with companies like Nift, plays a crucial …
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Will driverless deliveries reduce prices?
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24:45
Send us a Text Message. Imagine your dinner zooming to your doorstep, no driver in sight - that's the future we're unpacking as Waymo and Uber blaze trails with driverless deliveries right here in Arizona. The roads to cost reduction and safety enhancements are mapped out in a captivating discussion, where we navigate through the impact on tipping …
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Inclusive Innovation: Lauren Fernandez Ushers a New Era for Women and Minority Entrepreneurs in Dining
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19:51
Send us a Text Message. In this insightful episode, we're thrilled to welcome Lauren Fernandez, the visionary behind Full Course, a groundbreaking initiative reshaping the landscape of the food industry. Lauren joins host Meredith to share the exciting journey and purpose of Full Course, an organization dedicated to empowering underrepresented entr…
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Send us a Text Message. Could your next meal be crafted by artificial intelligence? Tune in as we unwrap the layers of a tech-charged restaurant revolution, where NVIDIA's silicon brains may soon whisk up your dinner while unified commerce cooks up a seamlessly interconnected dining experience. We've sliced into the heart of the pizza-making world …
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The Restaurant of the Future - A Panel at Cornell University
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1:13:04
Send us a Text Message. In a recent captivating episode, industry visionaries Carl Orsbourn, Meredith Sandland, Dan Londono, and moderator Kristen Hawley dove deep into the transformative wave sweeping across the restaurant and hospitality sector. Amidst a backdrop of relentless change propelled by digital innovation, consumer preferences, and the …
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Send us a Text Message. Is the clink of cutlery against plates soon to be replaced by the silent tap of digital orders? Join Meredith and me as we venture into the world of 100% digital restaurants, weighing the pros and cons of this tech-driven frontier. In the bustling realm of quick-service eateries, touch screens and kiosks are quickly becoming…
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How to make Food Safety Easier through Tech - with Christine Schindler of Pathspot
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13:26
Send us a Text Message. Embark on an enlightening journey through the intricacies of food safety with Christine Schindler, the innovative mind behind Pathspot. As the founder and CEO, Christine brings her background in biomedical engineering and global public health into the bustling world of food service, ensuring diners enjoy meals that are just …
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Restaurants platforms - are chains going to follow the hotel model?
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24:44
Send us a Text Message. Explore the pulsating heart of the restaurant industry with us as we dissect DoorDash's latest earnings and the seismic shifts in food prices that have reached a 30-year summit. As we navigate through the financial intricacies, we shine a spotlight on the subtle strategies at play in this fiercely competitive market. From Fo…
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Sizzling Success: Culinary Content Giants Mike Duffy and Matt Holloway Serve Up a Digital Marketing Feast
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24:56
Send us a Text Message. Unlock the secrets of culinary content kings Mike Duffy of Yum Crunch and Matt Holloway from Bad Manners. Our kitchen conversation sizzles with their innovative strategies for captivating the palates of digital audiences. From selfie marketing triumphs to the subtle art of social media algorithms, they dish out anecdotes of …
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How is spatial computing going to affect restaurants?
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25:20
Send us a Text Message. Get ready to explore the seismic shifts affecting your favorite dining spots as Meredith and I, Carl, guide you through the evolving landscape of the restaurant industry. As Google repositions itself, stepping away from being a middleman in online food ordering, we unlock the repercussions for restaurants and their relations…
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Revolutionizing Pizza Delivery: Stellar Pizza's Robotic Trucks Speed into the Future
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12:31
Send us a Text Message. Step aside, traditional pizza delivery—there's a new slice in town, and it’s rolling your way. Join us as we sit down with the visionary Benson Tsai of Stellar Pizza, whose fully automated mobile food trucks are dishing out pizzas faster than you can say "extra cheese, please." Benson, who's traversed from the electric vehic…
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Send us a Text Message. Unlock the future of dining as Meredith and Carl dissect the evolving tastes of the restaurant industry, analyzing shifts in customer ordering habits and the ingenious ways full-service venues are adapting. As off-premise sales maintain their stronghold, with delivery dwindling and takeout holding firm, we bring to light the…
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Holistic Technology: Build Digital Ecosystems for Growth - An Investor's Perspective with Anand Gala
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19:06
Send us a Text Message. Join Carl and Meredith in a fascinating discussion with Anand from Gala Enterprises, recorded at the CREATE conference for Nation's Restaurant News. This episode delves into the critical path to digital maturity for restaurants and the role of technology in this evolution. Anand shares his unique perspective, having grown up…
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Send us a Text Message. Ready to envision the future of dining? This week, we're slicing into how Walmart's cutting-edge drone delivery could be a game-changer for the restaurant industry. Imagine your favorite meals flying to your doorstep! We dissect Walmart's innovative approach, servicing 1.8 million households, and its ripple effect on everyth…
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DISRUPT YOURSELF: Building the Future of Restaurants with Digitally Native Brands at Dom Food Group
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24:11
Send us a Text Message. Ever wonder how restaurants are adapting to the rapidly changing world? Join us in this enlightening episode of The Digital Restaurant Podcast as we dive into the future of the restaurant industry with our special guest, Mario Del Perro, a visionary from DOM Food Group and co-creator of Mendocino Farms. Mario shares his uniq…
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Send us a Text Message. Ever wondered how your favorite burrito bowl or frappuccino is mirroring the likes of Amazon or eBay? Buckle up, as we take you through the evolution of digital restaurants, transforming into behemoths of personalized marketing and e-commerce efficiency. We're serving up a hearty discussion on the seismic shifts that Starbuc…
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Be Guest Centric: Shake Shack's Art of Merging Hospitality with Digital Integration
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24:12
Send us a Text Message. In this episode of The Digital Restaurant podcast, we're excited to share our conversation with Steph So, the Head of Digital at Shake Shack. With a rich background in e-commerce spanning across various industries, Steph brings a unique perspective to the fast casual dining scene. Shake Shack, a leader in innovation within t…
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Masters of the F&B Universe (F&B tech leaders reflect on 2023 and forecast 2024)
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19:07
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19:07
Send us a Text Message. Ever wondered how the restaurant industry is evolving amidst the shockwaves of the pandemic and soaring labor costs? Brace yourselves for an enlightening conversation with industry mavericks - Zach Rash, co founder and CEO of Coco Robotics, Seth Cohen, president of Sweetfin, Jim Goodman of Bevy and Glenn Gerlich of Loop AI, …
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Grow Topline: Virtual Restaurants and their untapped potential
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26:58
Send us a Text Message. Time to navigate the exhilarating world of virtual restaurants with Geoff Alexander, the entrepreneurial leader behind WowBao. This intriguing episode promises to dive into the finer details of this revolutionary sector, where we discuss the triumphs, the challenges, and the sheer potential that lies within. Geoff's passion …
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The Ghost Kitchen Pivot, The Blurring of FoH & BoH and why should restaurants keep an eye on Walmart.
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20:20
Send us a Text Message. In the latest episode of The Digital Restaurant podcast, we delve into the ever-evolving landscape of the restaurant industry, particularly focusing on the technological innovations reshaping dining experiences. Our discussion begins with the intriguing shift in the ghost kitchen segment, highlighting notable industry player…
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Optimizing Throughput: Unlocking Restaurant Complexities and Innovations with Robin Robison at Modern Market Eatery
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21:32
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21:32
Send us a Text Message. Ever wondered how restaurants manage the intricate dance of creating an exceptional dining experience while navigating the challenges of modern-day operations? This episode will be your backstage pass to that world, featuring Robin Robertson, the COO of Modern Market Eatery. Robin uncovers the sheer complexity of restaurant …
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Vegetarian Automation, The End of Lunch and Meyer’s not Qu’ing his investment into Qu
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18:02
Send us a Text Message. Did you ever wonder how the future of food delivery would look like? Brace yourself as we dive into a fascinating discussion about the ongoing consolidation of the restaurant and off-premise industries. We'll be talking about HelloFresh and Nestle's new strategic moves and what they mean for your dinner table. Break down the…
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Mine Data: Mastering the Art of Data in the Restaurant Industry with Andrew Smith of Savory Fund
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Send us a Text Message. The fascinating world of data within the restaurant industry unfolds with our expert guest, Andrew Smith, the co-founder of Savory Fund. His unique insights, stemming from an impressive blend of tech and restaurant industry experience, truly bring to light the enormity and complexities of data management spanning across mult…
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Unpacking DoorDash's Tipping Policy & Exploring Tech Advances in Wingstop and Starbucks
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21:31
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21:31
Send us a Text Message. In this week's episode of The Digital Restaurant podcast, Carl and Meredith cover three main topics. First, DoorDash is testing a feature that reminds users to tip their drivers, addressing the challenge of high delivery costs. Wingstop is making a big investment in technology, creating a platform called "My Wingstop" to per…
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Convert Fans: Driving first party channel success with Slutty Vegan
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19:27
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19:27
Send us a Text Message. How do you build a food empire with a provocative name and a loyal following? You'd surely like to hear from Jason Crain, the President of Slutty Vegan, about the brand's meteoric rise and the strategies that helped them drive conversion and traffic. This episode will let you peek behind the curtain to see how big brand expe…
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Cyberattacks, a $14M investment into MoonBowls and which restaurants top the off-prem satisfaction report?
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Send us a Text Message. Cyberattacks, a $14M investment into MoonBowls and which restaurants top the off-prem satisfaction report? All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and …
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Be Found: Behind the Success of Home State on DoorDash
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19:29
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19:29
Send us a Text Message. Ready to uncover the secret sauce that propelled a local Los Angeles restaurant chain to the front page of DoorDash? Our conversation with Landon Kelley, from HomeState, reveals the strategic decisions and operational excellence that catapulted this thriving establishment to new heights on the popular delivery platform. Land…
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Wonder buys an apron, How Amazon's anti-trust suit affects restaurants and a $24M Blackbird Boost
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Send us a Text Message. Wonder buys an apron, How Amazon's anti-trust suit affects restaurants and a $24M Blackbird Boost. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register…
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What triggers loyal guests? Why stored value matters? And a Panda is getting sold in Asia
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14:49
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Send us a Text Message. What triggers loyal guests? Why stored value matters? And a Panda is getting sold in Asia All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.d…
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Episode 31: Instacart goes public (+ Michael Boyan of Shake Shack)
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35:13
In the 31st episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Michael Boyan, director of digital operations at Shake Shack. They also cover Instacart’s big IPO and Kitchen United CEO Michael Montagano departing for Dog Haus.By Food on Demand News dot com
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Voice AI, Mobile pick up lanes and getting Phygital with the Tillster Report
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18:52
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18:52
Send us a Text Message. Voice AI, Mobile pick up lanes and getting Phygital with the Tillster Report. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthe…
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Generative AI cookies, Catering & Pizza Vending on the rise, and Deliveroo merges fulfilment channels
16:24
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16:24
Send us a Text Message. Generative AI cookies, Catering & Pizza Vending on the rise, and Deliveroo merges fulfilment channels. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and regi…
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TCP077: Creating a Global Tech Stack with Troy Hooper
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35:47
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35:47
Joining the show today, I am excited to have Troy Hooper, Chief Executive Officer at Hot Palette America. Troy Hooper joined Pepper Lunch as one of the three global business unit CEO’s for the brand, and oversees Pepper Lunch’s parent company in North America, Hot Palette America. Troy brings 30 years of unparalleled experience in hospitality, oper…
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Dine in is out at McDonalds, The Losers of the Mr Beast Fight and GoTab adds $18M to the check
19:14
19:14
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Send us a Text Message. Dine in is out at McDonalds, The Losers of the Mr Beast Fight and GoTab adds $18M to the check. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at…
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Episode 30: The Domino's are falling for 3rd party delivery (+ Abhinav Kapur of Bikky)
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In the 30th episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Bikky co-founder and CEO Abhinav Kapur about the future of customer relationship management and loyalty in restaurants. They also cover MrBeast filing suit against Virtual Dining Concepts and Domino’s signing with its first third-party delivery provider—Uber Eats.…
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How inflation is impacting loyalty, Is big-tech stifling innovation and how is automation helping Sweetgreen see a 5 point hike in margins
17:52
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Send us a Text Message. How inflation is impacting loyalty, Is big-tech stifling innovation and how is automation helping Sweetgreen see a 5 point hike in margins. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe tod…
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TCP076: The Battle for Hospitality: HITEC VS The Hospitality Show
34:48
34:48
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Back with us today is Managing Director of ConStrata Consulting, Mr. Toby Malbec. This episode is dedicated to the two hospitality shows that recently happened, the industry standard, HITEC, brought to you by HFTP, which was held in Toronto and the brand new Hospitality Show put on by AHLA in Las Vegas at the Venetian Hotel. Both of these shows hap…
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Delivery Math, Avocado Peeling and Domino's join the marketplace party
17:49
17:49
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Send us a Text Message. Delivery Math, Avocado Peeling and Domino's join the marketplace party. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigita…
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Doordash unveils new app updates and pay changes
20:32
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Send us a Text Message. Doordash unveils new app updates and pay changes. All these headlines and more represent our thoughts and views on the world of restaurants, technology and off premise food in our round up of last week’s hot news stories - subscribe today to The Digital Restaurant and register at www.deliveringthedigitalrestaurant.com for mo…
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TCP075: The AI Conundrum with Nabeel from Lunchbox
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Joining the show today is our special guest, Nabeel, CEO and Co-Founder of Lunchbox. Nabeel was born in Bangladesh, moved to Kuwait 7 years later, and to Queens, New York 7 years after that. Nabeel began his career as the first busboy at the Bareburger flagship store in Astoria, and spent his free time devising marketing objectives for the CEO. In …
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