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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Traffic to Leads

Ted DeBettencourt

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Converting website traffic into leads is hard. Join Ted DeBettencourt, as he interviews the top marketers in the world to discover and share their secrets for how they convert their traffic into leads. If you want to get more leads for your business this is the podcast for you.
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Join Dean Regas, astronomer, author, and space expert on a journey through the stars! Guests from all over the globe bring their knowledge and passion about today’s latest scientific discoveries and advancements. From eclipses to supernovas, from rockets to rovers; there’s a whole universe to explore! Dean is the author of “How to Teach Grown-Ups About Pluto” and “100 Things to See in the Night Sky” and was the longtime host of PBS' Stargazers television program. Looking Up is a production o ...
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Friends old and new join me in Derry and Toms roof gardens to discuss the work and influence of prolific British fantasist Michael Moorcock, as well as other bits of 60s and 70s genre fiction that came to me via my Grandad in the 80s and informed my world view. Books, music, role-playing games, wrestling in Featherstone Library and many other digressions await.
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Interview with Dr Dermot Hudson, Chairman of the British Group for the Study of the Juche Idea and Chairman of the (DPRK) Korean Friendship Association of the UK. https://www.youtube.com/@SONGUN007 https://www.facebook.com/profile.php?id=100009007287910 https://www.facebook.com/profile.php?id=100091470717768 https://www.lulu.com/spotlight/kfajuche?…
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Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and he has had remarkable business success, including as an award-winning General Sales Manager of Rolls Royce to Head Sales and Marketing for the Robb Report, a Magazine f…
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About Darbi Bodie: Darbi Bodie has been with Legal Brand Marketing since 2007, currently serving as the Managing Director. In this role, she oversees operations with a focus on growth and innovation, instrumental in developing and expanding the company's legal brands for lead generation services. Darbi has also applied her design expertise to numer…
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Dean chats with Rhys Darby, comedian, actor and host of The Cryptid Factor podcast. They discuss cryptozoology, ETs and a few of Rhys's greatest Sci-fi roles.Send us your thoughts at lookingup@wvxu.org or post them on social media using #lookinguppodFind Us Online: Twitter: @lookinguppod @deanregas, Instagram: @917wvxu @deanregas, Tiktok: @cincinna…
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Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of experts work wit…
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About Doug Bradley: Doug is the founder of Everest Legal Marketing, specializing in SEO, website design, and content marketing for law firms. After studying at the University of La Verne, he gained experience in advertising and SEO, including a role at Lawyers.com. Following a company layoff, he established his own firm, which has since grown under…
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In this episode, we have John Scott from Anders CPA + Advisors, a financial expert with extensive experience in supporting the growth of legal businesses, and Kip Bilderback from Bilderback Business Advisors, an attorney turned business consultant who helps legal professionals scale and develop their practices. About John Scott: John is a Partner i…
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An all night talkback radio host's dream or nightmare. Nev is back full of love. A true Horny-thologist. https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.902 https://www.youtube.com/channel/UCEzLGIpPGLVUdDkZXEbiaTw https://www.youtu…
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Dean chats with Scott VanBommel, meteorite hunter and senior research scientist at Washington University in St. Louis. Listen to learn what it takes to find a meteorite (you'll have to start looking down). Send us your thoughts at lookingup@wvxu.org or post them on social media using #lookinguppodFind Us Online: Twitter: @lookinguppod @deanregas, I…
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Spooky action when repaired karma does me a solid. After that a rant about milquetoast broadcasting.and spiteful bastards. https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.902 https://www.youtube.com/channel/UCEzLGIpPGLVUdDkZXEbiaTw…
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Noel and myself.. Gerry had the flu. WRB 97.4 FM The Voice Of The West https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.902 https://www.youtube.com/channel/UCEzLGIpPGLVUdDkZXEbiaTw https://www.youtube.com/channel/UCtqCX7Mx7mb4ep4enS…
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Dennis Tucker from Jigsaw the Australian band, they were big in the 1970's Western Breakfast 97.4 FM WRB The Voice Of The West https://en.wikipedia.org/wiki/Jigsaw_(Australian_band) https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.9…
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Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience. Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve customer satisfa…
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Tyler and April Roberts are the dynamic duo behind NOMOS Marketing, a specialized agency dedicated to helping lawyers enhance their online presence and client engagement. Combining Tyler's legal expertise and April's marketing acumen, they provide a unique and effective approach to legal marketing. About Tyler Roberts: Tyler discovered his passion …
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The very politically incorrect Gerry Warren and myself on Western Breakfast compile no1 on 3 WRB FM 97.4 in 1993. Also appearing Shelley Hodgson Leanne Sampson-Bowden Margaret Warren Angela Russo https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/…
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Western Breakfast 3WRB FM Barry Micheal The late Eddie McShortall https://www.imdb.com/name/nm0574556/ Noel Muscat Liz Moisidis (I think she passed away in 2008) https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.902 https://www.youtu…
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About Travis Hoechlin: Travis Hoechlin is the CEO of RizeUp Media, a company specializing in legal marketing, with over 15 years of experience in the industry. He is dedicated to helping law firms enhance their online presence and attract more clients through customized strategies. Under his leadership, RizeUp Media provides services such as websit…
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maynard.com.au https://www.youtube.com/@SONGUN007 https://www.paypal.com/paypalme/robertdarby902 https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.facebook.com/robert.darby.902 https://www.youtube.com/channel/UCEzLGIpPGLVUdDkZXEbiaTw https://www.youtube.com/channel/UCtqCX7Mx7mb4ep4enSUp3qw https://www.you…
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Dean chats with Robert Nemiroff, one of the creators of the Astronomy Picture of the Day website. They discuss the site's legacy and various astrophotography techniques.Send us your thoughts at lookingup@wvxu.org or post them on social media using #lookinguppodFind Us Online: Twitter: @lookinguppod @deanregas, Instagram: @917wvxu @deanregas, Tiktok…
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Allister Thompson returns to Derry and Toms as we hurtle back to 1918 and brave the cold waters of the Atlantic to take a look at The Land That Time Forgot by Edgar Rice Burroughs, subject of Michael Moorcock's sole filmed movie script (along with James Cawthron of course). Expect discussions about mysterious island tropes, personal propensities to…
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About Ron Latz: Ron Latz is a seasoned legal marketing consultant and the founder of LegalFenix, a company dedicated to providing industry-leading marketing consulting and fractional CMO services to lawyers and law firms. With a deep understanding of the unique challenges firms face with their legal marketing, Ron has helped numerous law firms enha…
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Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organiz…
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About Greg Brooks: Greg Brooks is the CMO and partner at SearchTides, a company focused on helping SEO and digital teams grow their rankings and revenue using proprietary, data-driven models. With over a decade of experience in client services, Greg and SearchTides work with mid-market and enterprise-level companies to execute search campaigns and …
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Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023, and has been ranked among the top CXMStars worldwide in both 2023 and 2024. She is a firm believer in the power of knowledge sharing to foster growth and awareness w…
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FINALLY! After all this dancing around the subject of Michael Moorcock writing for the iconic Doctor Who IP and talking Alien and Quatermass and Blake's 7, Miles joins me in the Cloister Room as we just about get to The Coming of the Terraphiles... Just about... But with our tendency to go off on tangents AND 61 years of Doctor Who to consider perh…
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About Jason Hennessey: Jason Hennessey is an entrepreneur, internationally-recognized SEO expert, author, speaker, podcast host, and business coach. Since 2001, Jason has been reverse-engineering the Google algorithm as a self-taught student and practitioner of SEO and search marketing. His journey from founding and selling multiple businesses to s…
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Dean chats with John Linnell, one half of the iconic band They Might Giants. Listen in to hear about the vision for their 1992 album Apollo 18, John's backyard astronomy practice, and a mini-lesson from Dean on astronomy misconceptions!Homework Assignment: Write to Dean with your astronomy questions and he might answer them in a future episode! Use…
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About Casey Meraz: Casey Meraz, with over 15+ years of legal marketing experience, is the CEO of Juris Digital, a company dedicated to enhancing law firms' client acquisition strategies efficiently. Renowned for his proficiency in SEO, PPC, and lead generation, Casey has pioneered a proven system empowering attorneys to dominate their practice area…
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Robert Scarperi, Bob has been a leader in professional services, SaaS, financial services, ad tech mar tech, and management consulting for 32 years. His company, Revenue Vision Partners is the industry's leading data-driven revenue growth consulting firm. Questions · Could you share with our listeners, just a little bit about how you got from where…
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Dean chats with Dr. Nicole Lunning from NASA's OSIRIS-REx mission, who explains the challenges and successes of collecting samples from asteroid Bennu. Plus, a recap of the April 2024 solar eclipse! Find Us Online: Twitter: @lookinguppod @deanregas, Instagram: @917wvxu @deanregas, Tiktok: @cincinnatipublicradio @astronomerdean, Episode transcript: …
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Join my co-conspirator John and me as we board the Civil Administration ship London where our brutally oppressive crew sets the speed to Time Distort 5 and makes for Cygnus Alpha where we will all suffer for our crimes! En route, we'll have plenty of time (between beatings and summary executions) to discuss Trevor Hoyle's novelisation of the first …
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Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When Rachel joined Banzai, Customer Success was the only customer-facing job function. Since then, Rachel has added Onboarding, Support and Customer Marketing successfully …
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About Janet Falk: Janet Falk brings over three decades of seasoned expertise in communications, serving as Chief Strategist at Falk Communications and Research. Specializing in Media Relations and Marketing Communications, she empowers attorneys at small law firms to attract new clients, maintain client relationships, and strategically pressure opp…
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Dean discusses NASA Quesst's X-59 aircraft with Senior Research Engineer at NASA Langley, Dr. Jonathan Rathsam and Aerospace Engineer at NASA Armstrong, Ed Haering. Will supersonic air travel make a comeback? Homework assignment: Would you go on a suborbital flight? Send us your thoughts at lookingup@wvxu.org or post them on social media using #loo…
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Andy Darby is back in Derry and Toms to talk about his all-new novel, The Blade in the Angel's Shadow! Enochian madness, brutal sieges, swordplay and the machinations of the Elizabethan court all combine to give our heroine a hard time, some gnarly powers and a profound ethical dilemma. It's available from all good stockists now...…
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Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change. He is the author of the best-selling book Build For Tomorrow, a startup advisor, and host of the podcast Help Wanted and Problem Solvers. LinkedIn name him a “Top Voice in Entreprene…
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Dean chats with Scavenger's Reign show creator, Joe Bennett, and executive producer Chris Prynoski, about what it takes to create an alien world from scratch. Homework Assignment: What are your thoughts on alien life? How will we make contact?Would we ever even recognize alien life if we saw it?Send us your thoughts at lookingup@wvxu.org or post th…
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Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”. He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023. Qu…
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Andrew Nette returns to Derry and Toms as we continue to muse over some formative telly, novelisations and other stuff but on this occasion to talk about Nigel Kneale's enduring and iconic character Professor Bernard Quatermass (and a load of other digressions, naturally, including brief musings on a favourite mercenary war flick). We roam around t…
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About Bo Royal: Bo Royal, a former Fortune 500 advertising agency executive with a background in scaling online advertising revenues for renowned brands like Calvin Klein, now co-owns and operates Pareto Legal and Pareto PPC. With over a decade of experience, Bo's journey from leading teams at eBay's marketing solutions division to spearheading the…
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Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as an executive coach, consultant, speaker, and fractional COO, focusing on strategic and leadership development. He has led effective teams of more than a 100 employees, …
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Dean chats with author, director and Cosmos producer Ann Druyan about her perspective on the universe. Listen in to hear about a "Noah's Ark of human culture," the biggest group picture ever taken, and a love story that transcends our solar system.Homework assignment: What would you select for your own Golden Record? Send us your chosen songs, soun…
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In our continued deliberations about tackling Michael Moorcock's Doctor Who novel The Coming of the Terraphiles, several questions about the pitfalls of writing for established IPs have arisen, and a pressing one is: What happens when Trumpton and British politics intrude upon the Alien universe? We investigated so you don't have to, so join Miles …
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About Mickie Kennedy: Mickie Kennedy is the Founder and CEO of eReleases, a public relations company. With over 25 years of experience in helping small businesses, startups, and authors tell their stories to the world, he has distributed over 100,000 press releases for 20,000+ customers, generating in excess of $143 million in earned media and work…
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About Lindsey Busfield: Lindsey Busfield is a seasoned PMP Certified project manager, renowned legal SEO expert, and host of the Personal Injury Marketing Minute podcast. Serving as Vice President and Director of Operations of Optimize My Firm, Lindsey brings a wealth of expertise in legal marketing, meticulously crafting strategies to capitalize o…
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Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadership to Talroo’s team of Customer Success Analysts who have both revenue and customer service responsi…
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Looking Up is eclipse-ready! Dean chats with Dante Centuori, executive director of the Armstrong Air and Space Museum, about the upcoming April 8th Solar Eclipse. The museum is situated on the eclipse's path of totality, making it the perfect destination for Eclipse day.Homework Assignment:Take a look at this eclipse map and find out if you are in …
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https://www.buymeacoffee.com/robdarby https://www.youtube.com/watch?v=hPKGQJbaz5E https://www.paypal.com/paypalme/robertdarby902 https://www.facebook.com/robert.darby.902 https://www.youtube.com/channel/UCEzLGIpPGLVUdDkZXEbiaTw https://www.youtube.com/channel/UCtqCX7Mx7mb4ep4enSUp3qw https://www.youtube.com/watch?v=HvV8BNjk9dk The mole Nth Korea ht…
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