A podcast on construction and economic comedy. 'Nuts and Bolts' is your ultimate guide to navigating and succeeding in the construction industry. We offer critical perspectives on industry trends, marketing, building legislation and more, empowering you to make informed decisions and stay ahead of the curve. As steadfast advocates for women in construction, we're fostering a community that challenges the status quo and champions diversity. Our emphasis on accountability means we not only tac ...
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Join The Moose Hunt Podcast with host Chris Richards and the rest of the team at Maine's world-class moose hunting operation, OMM Outfitters, for in depth discussions on the pursuit of the giants of the north- the mighty moose. No other podcast will provide the level of focus and excitement specific to the pursuit of these magnificent animals. Listen in for exciting and at times humorous stories of prior hunts, in depth lessons and tips for your own moose hunting pursuits, tales of the effor ...
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A major industry publisher, Construction Equipment Guide will produce original audio content with the intention of educating its listeners about the industry through interviews with those leading and innovating in the construction sector.
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The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more. Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to m ...
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We see the world through the eyes of the independent restaurant owner - hospitality, integrity, hard work, community, and innovation. This is a show for the progressive restaurateur and the curious cook looking to take the next step.
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Get ready to embark on an exhilarating journey with host John Bertino, the brilliant mind behind The Agency Guide (TAG), as he unveils the coveted secrets to success in various industry verticals—one niche at a time! Welcome to the Niche Marketing Podcast, where each series immerses you in a distinct industry vertical, exposing the game-changing strategies and tactics employed by true experts in their respective fields. Whether we're unraveling the mysteries of marketing a real estate busine ...
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#139 - LEGENDS: Chad Peterman’s $120M Home Service Scaling Strategy
53:09
53:09
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Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothers–a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses…
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#138 - LEGENDS: Matt Ballard’s Balance of New Construction and Residential
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Owned and Operated continues its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson is joined by special guest Matt Ballard of Sunrise Mechanical, a $55M HVAC and plumbing company that works in small residential, commercial, and new construction. Matt discusses the balance between w…
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Expanding The Brand & Preserving The Family Legacy w/ Kevin Gagliard | Director of Operations at Frank Pepe Pizzeria Napoletana
33:30
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On this episode we are joined by Kevin Gagliard, the Director of Operations at the iconic Frank Pepe Pizzeria Napoletana. Frank Pepe's is a family-owned and operated pizza restaurant that has been serving their famous pies since 1925. They are known for their innovative pizzas, including the original Tomato Pie and the White Clam. The passion and l…
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#137 - LEGENDS: How Tommy Mello Built a $200M Home Service Business
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Owned and Operated kicks off its new LEGENDS series, focusing on the stories of the home service industry’s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Tommy Mello, founder and CEO of A1 Garage, which operates in over 20 states, with over 50 locations. The talk with Tommy covers his insistence on a strong co…
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#136 - Getting Home Service Business Leads When the Season Changes
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Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business …
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With over 40 years in the restaurant industry, Chris Tripoli has been instrumental in expanding successful chains, founding his own restaurant company, and developing award-winning establishments. He consults on concept development and growth, contributing to RestaurantOwner.com and Restaurant Start-up & Growth Magazine. Chris recently joined "The …
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Episode 47- Moose Hunt Preparation, Planning & Camp Organization With Chris Richards
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Episode 47 host Chris Richards sits down for a solo episode where he reflects on his own upcoming hunt and shares the series of important planning questions and decisions he makes and feels are most essential to planning a moose hunt. Chris goes into depth about the goals of his own hunt, weapon of choice, custom load data for his firearms as well …
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The Skills Shortage: The Greatest Show on Earth—Without the Talent
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Join hosts Sue and Scott as they dive into the grand circus of the construction industry in this captivating episode, "The Skills Shortage: The Greatest Show on Earth—Without the Talent." Imagine the skills shortage as the grandest circus act ever staged—only the headline performers, our skilled tradies, are mysteriously missing, leaving constructi…
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#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business
16:05
16:05
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Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you…
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Proven Strategies to Keep Your Restaurant Construction On Time and Under Budget
32:23
32:23
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In this episode, Kyle discusses the importance of planning, budgeting, and setting expectations for restaurant construction. He emphasizes the need to hire the right team, including a restaurant architect, contractor, designer, and kitchen consultant. Kyle provides industry percentages for budgeting different aspects of construction and highlights …
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#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure
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John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out …
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Episode 46- Separation of Eastern/Western Canadian Moose & Epic Stories With Alaskan Guide and Grand Slam Club Ovis Podcast Host TJ Sanchez
21:21
21:21
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Episode 46 host Chris Richards sits down with TJ Sanchez from Grand Slam Club- Ovis to learn about a recent species designation shift from their perspective for the eastern & western Canadian moose and the enhanced opportunity this means for people in pursuit of various slams in their hunting career. Once this new update is shared TJ then discusses…
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#133 - Managing HVAC Growth and Infrastructure in the Summer Heat
30:30
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July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are t…
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The True Cost of Buying a Restaurant: A Practical Guide
24:42
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In this episode, Kyle discusses the process of buying and valuing a restaurant, including the importance of understanding the market and using accurate financial information to determine the value. Plus a detailed explantation of the two most common methods for valuing a restaurant: the gross income method and the seller's discretionary earnings (S…
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Luxury Watches on The Bear & How to Find An Affordable Rent
28:14
28:14
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On this episode, Kyle discusses the challenges of finding affordable rent for restaurants and offers strategies for finding alternative locations. We also explore the significance of luxury watches in the fine dining industry featured in The Bear Season 3. Exclusive Partners Want to learn more about Marqii? Check them out here,…
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#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered
39:28
39:28
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It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…
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#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
48:52
48:52
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Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…
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Mastering Sustainability in the Kitchen with Chef Norman Fenton- Co-Founder/Partner | Carino
1:03:14
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Chef Norman Fenton shares his experiences in the including his journey from working in high-end restaurants to opening his own restaurant, Carino, in Chicago. He discusses the challenges he faced, such as dealing with food waste and finding the right location for his restaurant. Fenton also talks about his passion for creating sustainable and high-…
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F&B 09: Amazon Marketing for Food Products [Food and Beverage Marketing - Part 9 with Aalap Shah]
40:12
40:12
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Aalap Shah from 1o8 Agency shares insights on Amazon marketing for food and beverage consumer products, highlighting essentials such as account setup, brand registry, and A+ content. He stresses strategic product planning and starting with DTC before expanding to Amazon, emphasizing long-term success. Strategies for enhancing product listings, util…
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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
39:48
39:48
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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Episode 45- High Peaks Allliance, Conservation, Moose Hunting & Stories With Brent West
1:28:24
1:28:24
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Episode 45 marks the first episode of year three of the moose hunt podcast! To celebrate, host Chris Richards sits down with and old friend Brent West for a great conversation about conserving lands, protecting access and getting in the game to fight for our sporting traditions. Brent is the Executive Director of the High Peaks Alliance and makes i…
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The Evolution of America's Largest Aftermarket for Restaurant Equipment w/ Neal Sherman
43:31
43:31
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Neal Sherman, the CEO of TAGeX Brands, shares his journey in the restaurant equipment industry. He started his career in marketing and worked with companies that installed kiosks and self-serve frozen yogurt machines in supermarkets. Over time, he realized the potential in the aftermarket for restaurant equipment and started his own business. Exclu…
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#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
32:17
32:17
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32:17
Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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Start Small, Solve A Problem, Stay Committed w/ Jennifer Ryan | CEO BLUEROOT & Croux
44:43
44:43
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Jennifer Ryan shares her journey from launching a restaurant to founding a tech company, Croux, and BLUEROOT. She discusses the challenges, decision-making, and the importance of validating ideas. She emphasizes the need to start small, solve a problem, and stay committed. Her focus is on supporting local communities in the Southeast and the Midwes…
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#128 - How to Use AI for Home Service Business Success
44:16
44:16
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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F&B 08: Social Media for Food Products [Food and Beverage Marketing - Part 8 with Josh Roush]
34:18
34:18
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Josh Roush, CEO of Movetic, shares effective social media strategy for food and beverage brands, emphasizing the need to understand a brand’s ethos to connect with consumers authentically. He highlights the role of storytelling, branding, and creating a unique vibe in resonating with target audiences. Josh explores the benefits of working with nich…
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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From Humble Beginnings to a Seafood Empire: The Wild Story of San Pedro Fish Market w/ CEO, Michael Ungaro
50:42
50:42
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This week I sit down with Michael Ungaro, the CEO of San Pedro Fish Market, and one of the stars of Kings of Fi$h launching on Amazon Prime. San Pedro Fish Market is the largest family restaurant serving 2.5Million people each year and known for the World Famous Shrimp Tray. Now on their fourth generation this legacy restaurant this legacy restaura…
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#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
29:31
29:31
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Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…
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#125 - Enhancing Team Performance: The Role of Training and EOS
27:49
27:49
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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…
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Why Red Lobster’s Bankruptcy is a Wake-Up Call for Every Restaurant Entrepreneur
18:11
18:11
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The recent bankruptcy of Red Lobster has sparked discussions about the risks associated with private equity and sale lease back deals. This conversation breaks down the financial issues of Red Lobster and the lessons it holds for independent restaurant owners. It also highlights the impact of private equity decisions and seafood supply chain contro…
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#124 - How to Survive Disaster in Home Service Business Ownership
21:32
21:32
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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…
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#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses
39:21
39:21
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39:21
In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …
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F&B 07: Food Product Packaging Design Case Study [Food and Beverage Marketing - Part 7 with Jenn David]
1:02:12
1:02:12
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Packaging expert Jenn David Connolly explains how design affects food marketing using case studies like Cooper Street Cookies and Vevan, emphasizing the significance of cohesive branding and innovative design in driving consumer appeal and market growth. By strategically upgrading packaging elements while maintaining brand recognition, Jenn vividly…
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#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp
30:20
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Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significan…
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Episode 44- Gold Star Family Member and Army Ranger Veteran Chris Vogeler Harvests Legendary Bull: The Cross Bull
51:13
51:13
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Episode 44 is a very special episode about giving thanks to our armed service members and their families. For 2023 OMM Outfitters was blessed with the opportunity to guide a gold-star veteran sponsored hunt that was supported by the Three Rangers Foundation and KUIU. In addition, several other corporate sponsors including GA Precision, Swarovski, E…
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#121 - Getting Off The Fence and Into Growth with Cassi Niekamp
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32:37
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In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practic…
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F&B 06: Scaling a Food Brand: Case Study on Tahini [Food and Beverage Marketing - Part 6 with Amy Zitelman]
58:22
58:22
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Looking to scale a food brand? Amy Zitelman, CEO and Co-founder of Soom Foods, a tahini company, stops by to share Soom's journey from a kitchen startup to a widely distributed product. We focus on innovative marketing strategies, Amazon marketing, rebranding, and navigating the competitive retail landscape. Amy emphasizes consumer education, versa…
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#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service
35:11
35:11
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In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands,…
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#119 - Surviving and Thriving in HVAC with Rich Jordan
26:20
26:20
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In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through…
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Live Session : Scaling Your Restaurants Digital Presence w/ Avi Goren & Sterling Douglas
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Summary The conversation focuses on scaling restaurant brands and provides tips and insights on what to consider and what to avoid. The speakers, Avi Gorin (CEO & Co-Founder of Marqii) and Sterling Douglas (CEO & Co-Founder of Chowly) share their experiences in helping restaurant groups scale their concepts. The main themes include the importance o…
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#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges
26:23
26:23
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26:23
In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They…
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Episode 43- Successful OMM Hunt & The Sportsman's Alliance of Maine
55:26
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Episode 43 host Chris Richards along with team members Nathan Theriault and Ken Mayo sit down for two conversations at the 2024 State of Maine Sportsman's Show in Augusta Maine. The first conversation is with David Trahan, Executive Director of the Sportman's Alliance of Maine (S.A.M.) David shares the history and importance of this organization an…
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#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million
34:24
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In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion de…
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#116 - SCORE! Navigating Success in Home Service Growth with Scorecarding
22:32
22:32
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In this episode of Owned and Operated, John and Jack explore the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion del…
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#115 - Turf, Territory, and Scaling Your Business with Johannes Hock
37:59
37:59
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Today on the Owned and Operated podcast, the boys interview entrepreneur Johannes Hock, the Owner of an artificial turf company who lives in Austin, Texas. They discuss Johannes's background, how he got into the turf industry, the business model of turf companies, expansion plans, challenges of scaling, and the factors influencing the choice of new…
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F&B 05: Mastering Storytelling and Video Production [Food and Beverage Marketing - Part 5 with Ted Passon]
53:20
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Ted Passon, co-owner of All Ages Productions, shares insights on storytelling in video production, emphasizing the impact of authentic brand narratives and visuals in enhancing a brand's message. Ted highlights the value of bold aesthetic choices and collaboration with artists for compelling content and stresses the importance of thorough preparati…
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From Naples with Love & Hospitality: Francesco Zimone, L'Antica Pizzeria da Michele
1:11:48
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Francesco Zimone shares his journey from finance to the restaurant industry, highlighting the challenges and rewards of being a restaurateur. He emphasizes the importance of creating a welcoming and immersive experience for customers, and the role of a restaurant in providing a space for people to connect and enjoy themselves. He discusses how he a…
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#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
19:16
19:16
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In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming to turn customers into promoters. They also cover the practi…
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#113 - Fraud Unveiled: Navigating Small Business Scams & Safeguards
19:40
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Join John and Jack as they delve into the topic of business fraud within small companies, focusing on home service industries. Discover how to identify and prevent fraud in this insightful podcast episode. Learn from John's firsthand encounters with external and internal fraud attempts, such as a shocking incident involving attempted blackmail via …
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