Best Dale Carnegie Training Podcasts (2024)

1
Capturing Your Audience 9:01

2h ago9:01

9:01

We can speak to a group and then there is another level, where we try to captivate our audience. What makes the difference. The content could even be the same but in the hands of one person it is dry and delivered in a boring manner. Someone else can take the same basic materials and really bring it to life. The quality of the argument we are going…

1
572 The Leader Is The Face Of The Business In Japan 11:39

1h ago11:39

11:39

I meet a lot of CEOs in Japan. I am always out there networking and looking for clients. If they cannot become a client, then I try to encourage them to be a guest on my podcast Japan’s Top Business Interviews. I get two groups in particular who will refuse the offer – women and Scandinavians. They say that women are more reticent about putting the…

1
398 Elements Of Outstanding Customer Service In Japan (Part One) 10:26

8h ago10:26

10:26

Elements Of Outstanding Customer Service In Japan (Part One) Customer service in Japan is pretty good by comparison with most other countries. To me, it is polite yet impersonal. The status gap between those serving and those being served is quite rigid. In my own country of Australia, those serving are quite happy to have a conversation with the c…

1
398 I Agree With Trump 10:57

20h ago10:57

10:57

As an Aussie, I can’t vote in the American elections, so I am a casual observer of what is going on. I was watching a very recent interview with Donald Trump and he briefly made mention about his public speaking approach. That got my attention, because I teach this stuff. Of late, I have been using Joe Biden as an hanmen kyoshi or teacher by negati…

1
215 Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink 1:03:59

4d ago1:03:59

1:03:59

Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Consulate-General Osaka, Procurement Manager, Mitsubishi Heavy industries, and Assistant Language Teacher Japan Exchange and Teaching Programme.

1
Project Management Fundamentals 10:35

2d ago10:35

10:35

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …

1
Superior Customer Service 9:11

5d ago9:11

9:11

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning around SAS airlines and captured that experience in his book “Moments Of Truth”. I was reminded of Carlson’s insights when I was recently checking into my hotel in Singapore. While going through the check-in process at the hotel, a waiter from the…

1
571 Joe Biden’s Lessons On Destroying Your Leadership Credibility For Japan CEOs 11:14

6d ago11:14

11:14

Being an Aussie I don’t have the right to select the next US President or get involved in American politics. I will steer clear of this minefield and concentrate on what we can all learn from the Biden train wreck. One moment he is a contender and in an instant he is struggling to hold on to power. Why? Because he gave a rambling speech in his deba…

1
397 Joe Biden Couldn’t Sell His Message And What About You? 11:29

9d ago11:29

11:29

Watching Joe Biden destroy himself during the debate with Donald Trump was painful. He was appealing to the American voting public, that is to say, around 68% of voters based on the 2020 numbers, a then record turnout. This type of debate is similar to closing the sale in business. We have to outline why what we are doing is good for the client and…

1
397 Should We Present In Japan When We Are Not In Good Health? 10:33

8d ago10:33

10:33

Joe Biden gave a disastrous debate performance. His team floated the idea that he had a cold and that was why his voice sounded so weak and soft. There was also talk that his prior busy international schedule had also taken a heavy toll on him. Should he have gone on with the debate? Looking back, I am sure he regrets the decision to go forward wit…

1
How To Provide Great Customer Service 14:05

9d ago14:05

14:05

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…

1
214 Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan 1:06:03

11d ago1:06:03

1:06:03

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Director Unilever China, Unilever Australasia Customer Manager. She has a B.A. in Commerce from Curtin University of Technology.

1
Charismatic Leadership 8:52

12d ago8:52

8:52

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with others. Of course, we can become a “leader” as part of our company designated hierarchy. We sit somewhere in an organizational chart above others, with various reporting lines elevating us above the hoi polloi. We know many people with that augu…

1
570 Navigating Going For It And Blowing Yourself Up In Japan 12:06

13d ago12:06

12:06

I am a maniac. A less charged descriptor might be an “enthusiast”. Now Japan is a country chock full of enthusiasts. They win best pizza maker, best sommelier, best hula dancer, best shoe maker awards, etc., out gunning the Westerners who supposedly should be winning these home town advantage awards. This is a country where work is taken very serio…

1
396 No Zen Needed In Sales In Japan 10:37

14d ago10:37

10:37

I belong to Dan Slater’s Delphi Network and every week his newsletter contains unattributed quotes from CEO conversations he has heard at his recent events. One of them caught my eye about sales. The anonymous contributor was saying that selling in Japan has to be no selling, a bit like a zen approach – “the sales of no sales” type of approach. I f…

1
396 Which Version Of Joe Biden Are You As A Presenter? 13:49

15d ago13:49

13:49

American politics is a must watch for the rest of us. Whoever becomes the next President will have major ramifications for every country on the planet. I will not get into a political discussion about who should be the next leader, but I do want to pick up on some relevant aspects of the campaigns. In particular, the way Joe Biden handled the recen…

1
Business Lessons Straight From The Karate Dojo 11:36

17d ago11:36

11:36

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …

1
395 The Thrill Of The Hunt In Sales In Japan 11:15

19d ago11:15

11:15

There are farmers and hunters in sales and both are needed in organisations. The hunters are energised by landing the deal and bored with the paperwork and administrivia required after the sale. The farmers are not much chop at landing new clients, but they are genius at taking care of existing clients and keeping them as repeater clients. I am a h…

1
212 Nicolas Villeger, Founder & Managing Director, Tradentry 1:05:45

18d ago1:05:45

1:05:45

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and Korea, Vice President Operations North Asia and SEA, Tesla, President & CEO Coach Japan, Regional Director, President & Representative Director Japan, Longchamp, Director, General Manager Japan, Estee Lauder, General Manager Shiseido Japan. N…

1
220 Close The Gap With Your Audience 8:19

21d ago8:19

8:19

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese lawyers and yet the communication skills on offer were incongruent with their elite educations and high social status. I can never resolve how intelligent people can manage to stand up in front of an audience and position themselves such that the…

1
569 Delegate Or Disappear In Business In Japan 10:51

20d ago10:51

10:51

They are not making as many Japanese as they used to. Every year we get these headlines about the new lows in numbers of births in Japan. The demographic trend is obvious to everyone. What is not obvious is how this is going to force a change in the way we lead. Until now, we have all applied the like it or lump philosophy to staff working for us. …

1
395 A Tale Of Three Speakers In Tokyo 10:56

22d ago10:56

10:56

What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW Global which stands for North Rhine Westphalia, was handing over the reins to Carolina Kawakubo. The guest panellist was Jesper Koll, a very well-known economist here in Tokyo. All three have been guests on my podcast Japan’s Top Business Inte…

1
320 Client Contact Insights 11:30

23d ago11:30

11:30

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…

1
212 Bernard Delmas, Lead Independent Director, Nissan Motor Corporation 1:18:00

24d ago1:18:00

1:18:00

Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin Tire Chairman, Nihon Michelin Tire President, Member of the Board Ichikoh Industries. Bernard has an MBA for HEC School Of Management and a MSC from Ecole Nationale Superieure des Mines de Nancy.…

1
219 Be A Showman When Selling In Japan 8:38

26d ago8:38

8:38

Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con game, spruker, carnival barker, etc. Yet, like storytelling, this is an important part of the sales professional’s repertoire. Clients are card carrying members of the Great Guild Of Skeptics. They are highly doubtful about salespeople’s claim…

1
568 Business Opportunities in Japan 1:07:41

27d ago1:07:41

1:07:41

1
394 The Sales Success Code For Post Covid Japan 1:17:29

28d ago1:17:29

1:17:29

1
394 How To Build Credibility Before You Meet the Client In Japan 1:13:44

29d ago1:13:44

1:13:44

The premise of tonight's theme is how we position ourselves for the client before we even meet them. With the advent of social media, people will know they are going to meet you and will check you out. That wasn't possible before, but it certainly is now. So, how do we put ourselves in the best light, in the best position before we meet the buyer o…

1
319 Nerd Presenter Errors In Japan 10:45

30d ago10:45

10:45

I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very technical people active in the crypto currency area, some run their own tech businesses. Our presenter has amazing experience in this area, having worked for some very big names in the industry. He also has his own company to promote as well a…

1
211 Christian Mecker, President Bosch Mobility South and East Asia 56:47

1M ago56:47

56:47

Previously Christian was VP Sales and Application Diesel Systems Robert Bosch, General Manager Robert Bosch Japan, Directeur des Ventes Robert Bosch France. He has a mechanical engineering degree from Ecole centrale de Lyon

1
218 Unearth Your Own Insights When Presenting In Japan 7:50

1M ago7:50

7:50

In our lives, we have harvested a lot of experiences, which we can use in our presentations. If we were better organized, we might have had the forethought to keep notes, so it would be easier to refer to them when we are looking for material. Well there is a hint right there – keep notes from now on. You can just jot down in your Evernote or somet…

1
567 Tough Love Or Fake Praise To Motivate Staff In Japan 11:14

1M ago11:14

11:14

Tough Love Or Fake Praise To Motivate Staff In Japan This tough love or fake praise alternative is a dubious construct. Are these two alternatives really the only options? For some leaders they may feel that the staff are getting paid to do a professional job and their corresponding need is to get on with it. The boss doesn’t need to be pandering t…

1
393 Missing The Real Needs When Selling In Japan 10:02

1M ago10:02

10:02

I had a meeting with a client I have been chasing for business for the last ten years. They have had the same President right throughout and we get on very well, but this has not resulted in any business coming my way. Over the years, I had been introduced by him to his various HR people, and that is where it has always floundered. Maybe they had t…

1
393 Senior Executives Common Presentation Errors In Japan 13:06

1M ago13:06

13:06

It is not often that we get a front row seat to watch a group of very senior businesspeople compete with each other when presenting. If you like blood sports, then this is right up your alley. This is a zero-sum game for seizing the brass ring and even better, it is conducted in the full glare of the assembled masses. This is an annual event, which…

1
318 Be Both Busy and Organised In Japan 10:05

1M ago10:05

10:05

Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Projecting 5 years forward sounds reasonable. That is until you go back 5 years and look at all the changes that have taken place through technology, societal attitudinal changes, business realities and logistics. The leader is supposed to be defini…

1
210 Tim O’Rourke, Country Manager, Meltwater Japan 57:14

1M ago57:14

57:14

Previously Tim has held a number of roles with Meltwater: Area Director, Managing Director Australia, Senior Client Success Manager Australia, Sales Manager Australia, Sales Consultant Australia. Prior to Meltwater, he was a journalist with the Herald Sun in Melbourne.

1
217 Sales Is Simple In Japan 8:03

1M ago8:03

8:03

Imagine my surprise, as an expert in sales training, when I meet salespeople who have not spent even one second trying to master the bridging of the gap between value and cost. Sitting in the audience at a speaker event, next to a thirtyish Japanese sale’s guy, we talked about how he does his sales. He told me he contacts a lead, gets an appointmen…

1
566 How To Influence Engagement In Japan 12:28

1M ago12:28

12:28

APAC always ranks low in global engagement surveys. At the very bottom of the APAC calculation sits Japan. Part of the reasons are language and cultural. The translations from English can sometimes be off the mark and lead the Japanese to score lower. I always recommend carefully checking the translations to try to tighten them up and make the mean…

1
392 Preparing RFPs in Japan 10:24

1M ago10:24

10:24

I don’t like doing RFPs in Japan. We are translating concepts and intangibles into text in a document, which a lot of people we will never ever meet will be reading and making decisions about us. I prefer to work on my champion and have them marshal the approval through their byzantine internal processes to get the agreement to go ahead. It feels m…

1
392 Presenters Need Strong Discipline In Japan 11:55

1M ago11:55

11:55

Our presenter was vivacious, sparky, bright and engaging. She works in a cool area of business and has the opportunity to see what works and doesn’t work in many industries. This enables her to pull together terrific insights and back these up with hard evidence based on numerous case studies and who doesn’t love a good case study. A big crowd turn…

1
317 Sales Is A Process In Japan 13:17

1M ago13:17

13:17

Because the vast majority of people in sales have no idea what they are doing, they are making it up as they go along. Wouldn’t it be better to have a roadmap to progress the making of a sale? This roadmap will keep us on track and not allow the buyer to take us off on a tangent that leads to nowhere. Foundering around with no central direction was…

1
209 Ji Watson Representative Director, CEO, MW Japan; EVP, CFO, MW APAC 1:11:07

2M ago1:11:07

1:11:07

Previously Ji was Senior Partner, IBM Worldwide Finance and Operations Director at Ogilvy and Mather Advertising; Director, Brand Strategy Group; Director, Global Agency Coa-Cola; Marketing Manager, Turner Broadcasting. She has an MBA from Emory University – Goizueta Business School and an undergraduate degree in accounting from Oglethorpe Universi…

1
216 Future Staff Requirements In Japan 7:19

2M ago7:19

7:19

Japan loves rote learning and parents will pay cram schools to get their kids fully tuned up and on to the education escalator. Rote learning and exam technique is the standard educational approach in Japan right through to starting University classes. At University, unless you are trying for very specific careers like medicine, the elite bureaucra…

1
565 People-First Leadership In Japan 11:03

2M ago11:03

11:03

Alan Mulally has had a very successful career at Ford and Boeing. Over his 45 years as a leader, he developed an approach called “Working Together: Principles, Practices and Management System”. His number one principles is “People first….Love them up”. This type of declaration is simple to make, but not that easy to live when you are facing quarter…

1
391 Stress Free Closing The Sale In Japan 11:52

2M ago11:52

11:52

Recently, we had a negotiation with an existing buyer. They had severely cut back their purchasing quantities under direct orders from the European Headquarters. A new President had arrived and looking at the global training bill, decided he could save a lot of dough if they did it all themselves. The first salvo was to reduce the amount of previou…

1
391 The Japanese “Way” of Presenting 11:57

2M ago11:57

11:57

Foreign companies often want to appoint a Japanese person to be the head of their Japan operation. This is done on the basis that they will know what is best for the business. This proclivity has made many washed up, tremendously mediocre Japanese Presidents a lot of money and substantially extended their careers. At some point the shareholders, or…

1
316 Inspire Your Audience 10:53

2M ago10:53

10:53

At the start of our class on High Impact Presentations, we ask the participants to think about what type of impression they would like to have linger with their audience, after their presentation has been completed. How about you? When people are filing out of the venue, what things would you like to hear about your presentation, if you were able t…

1
208 Michael Standar, Regional Director Troax AB 58:38

2M ago58:38

58:38

Previously Michael was Board Chairman and Director Voestalpine Bohler Welding Asia Pacific, Business Development Director-Consumables ESAB Asia Pacific, Country Manager Japan and Korea ESAB, President Besam Japan, Product Manager Eiga AB, Sales Engineer, Market Manager Asia Pacific Nomafa AB. He has a Master of Science from the Faculty of Engineeri…

1
215 Add Dialogue When Presenting In Japan 7:52

2M ago7:52

7:52

Normally when we give presentations, they tend to be pretty dry affairs. We marshal the facts, relate what happened, tell stories perhaps but in a one dimensional way. We are relating what happened, but are not making any attempt to bring it alive. However, what do we seek when we are looking for entertainment or education – we are looking for dial…

1
564 Handling Underperformance In Japan 11:33

2M ago11:33

11:33

I was having lunch with an expat client who has been here about a year and a half. We were talking about people not performing. In passing conversation, I happened to mention that incompetence is not an acceptable reason, as far as the Japanese courts are concerned, to fire someone. Japanese judges believe that it is our fault, because we have peop…

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