Best Jessica Voss Podcasts (2024)

1
162: 5 Hard Truths About Employee Engagement 25:40

9d ago25:40

25:40

In this episode I share 5 strategies to create a culture of employee engagement and retention. When you create a greate environment for your team, it makes them want to stay longer and give more discretionary effort. And you will grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Employee engagem…

1
Grit and Grace: Katy Gala’s Story of Overcoming Adversity | Katy Gala 48:23

13d ago48:23

48:23

Since 2013, Katy Gala has helped individuals and teams achieve personal and professional breakthroughs through her Harmony Method. The Harmony Method, which Katy created in 2013, is a holistic approach to achieving work-life harmony. Katy’s coaching journey began after a series of car accidents led her to exploring holistic healing practices. She h…

1
161: Uncovering What You Don't Know About Your Customers with Aaron Tighe 22:57

25d ago22:57

22:57

In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn m…

1
Take Care of Your Employees and They’ll Take Care of Your Clients | Shirley Wiliani 41:02

27d ago41:02

41:02

Shirley Wiliani is the founder of A La C.A.R.T.E. Solutions (ALC for short) and has over 20 years of experience in accounting and finance. ALC aims to provide owners of small and mid-sized businesses with accounting services on par with that of larger enterprises. Shirley’s experience makes her a frequent speaker, having recently spoken at EO Los A…

1
California-made, French-inspired Sunwear | Christy Moody 45:45

1M ago45:45

45:45

Christy Moody is the founder of Soleil Sunwear, a California-made but French-inspired sunwear clothing and apparel brand. Wanting to protect her skin from harmful sun exposure, Christy set out to create a brand that was both stylish and comfortable while also being effective. From her initial prototypes on her living room floor to creating a hugely…

1
160: Crafting Unforgettable Premium Customer Experiences 23:19

1M ago23:19

23:19

In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Let's talk about the current state of customer experience - What are the current struggl…

1
Secrets of Scaling Success: Building Global Brands with Tracy Holland 1:00:48

1M ago1:00:48

1:00:48

Tracy Holland is a founder, investor, and executive chairman who has made a significant impact in the beauty and wellness industry. She co-founded Hatch Beauty and has grown it into a global leader with 120 employees and 20 retail partnerships. She also founded Goodwill Brands LLC, which focuses on accelerating consumer brand growth through talent …

1
159: Understanding and Wowing Customers With Jessica Embree 24:42

2M ago24:42

24:42

In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Start by listening to your customers and establishing robust com…

1
The 10 Disciplines with Gino Wickman | Gino Wickman 1:00:41

2M ago1:00:41

1:00:41

Gino Wickman has been an entrepreneur since he was 21 years old, always having had an obsession for learning what makes businesses thrive. When he was 25 years old, Gino took over his family business. After successfully running it for seven years, he and his partners successfully sold the company. Gino is also the creator of the Entrepreneurial Ope…

1
158: 8 Hospitality Insights to Improve Your Customer Experience 16:15

3M ago16:15

16:15

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. - Prioritize your team training and experience - Focus on peson…

1
Bumo Founder | Joan Nguyen 52:40

2M ago52:40

52:40

Description: Joan Nguyen is the co-founder and CEO of Bumo, a platform that aims to revolutionize the childcare industry by offering accessible, free, on-demand services to support busy parents. Bumo offers parents a peaceful, beautiful workspace with education-based childcare and preschool. Growing up raised by refugee parents, Joan spent much of …

1
157: Building Customer Loyalty Through Sustainability With Christy Cook 25:53

3M ago25:53

25:53

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community. Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business. EPISODE NOTES: - …

1
Turn the Mess Into the Message | John Assaraf 55:51

3M ago55:51

55:51

John Assaraf, also known as “The Brain Whisperer,” is one of the leading high performance and success coaches in the world. He is the CEO of MyNeuroGym.com, a neuroscience-based company that is dedicated to helping individuals improve and strengthen their mindset to help them achieve their goals. John is a behavioral neuroscience researcher who has…

1
156: Your 5 Step Roadmap to Customer Centricity 26:55

4M ago26:55

26:55

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. - Start by prioritizing your employee experience - Cultivate customer understanding - A…

1
The Wonderful World of Entrepreneurship | Lindsay Nahmiache 38:27

4M ago38:27

38:27

Lindsay Nahmiache is the co-founder of Jive PR + Digital, an award-winning marketing agency. She is also the CMO of Songtradr, a global B2B music platform for artists and music buyers. Lindsay was recognized as one of the 100 Most Powerful Women by The Financial Post, the Enterprising Woman of the Year, Top 40 Under 40, and Profit: Top Female Entre…

1
155: Smarter Chatbots + AI to Delight Customers With Peter Voss 28:14

4M ago28:14

28:14

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Don't let the rulebook get in the way of creating great customer experiences. - Hyper pesonalization is a key…

1
Creativity in the Workplace | Van Lai-DuMone 56:01

4M ago56:01

56:01

Van Lai-DuMone is the founder of worksmart, a progressive team and leadership development consultancy that emphasizes creativity and experiential learning in order to enrich company culture and performance. Some of worksmart’s notable clients include the likes of Google, LinkedIn, and MeUndies. Van credits her upbringing in shaping how she sees the…

1
154: 7 Tips to Selecting Your Customer Experience Leader 25:15

5M ago25:15

25:15

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. When you are hiring your CX leader: - Hire someone with a stong CX background, experience in operations, but they don't need to have spec…

1
Joy Per Minute | Tanya Chernova 54:11

5M ago54:11

54:11

Description: Tanya Chernova is a renowned speaker, author, and business expert who has traveled over 50 countries sharing her knowledge. She has spoken for numerous brands such as Cisco, Henessy, and NASA. Her workshop, The Neuroscience of Success, focuses on helping entrepreneurs improve their lives by acknowledging patterns, transforming their ne…

1
Bootstrap to a Billion | Scott Cohen 35:44

5M ago35:44

35:44

Scott Cohen is a serial entrepreneur and investor. Throughout his career, Scott has shown that he is able to build successful tech companies from the ground up all the way to a successful exit. His most recent venture, Byte, a direct-to-consumer brand for oral care and invisible teeth aligners, was acquired in 2021 for over a billion dollars. Byte …

1
153: Using Pattern of Management To Drive Customer + Employee Experiences 25:18

5M ago25:18

25:18

In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day. Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team. Consider how you run your shifts and care for your team: - Pattern of management is …

1
152: Understanding Customers With Dave Norton 27:19

6M ago27:19

27:19

In this episodes we welcome Dave Norton of Stone Mantel into the studio. Visit https://www.4xi360.com/truenorth to invest in your sales team. Key points from Dave: - Great customer experience makes me feel like my time with your business was well spent. - Leaders teach employees how to behave every day. - Employee engagement is the key to growing c…

1
Leslie Shields | It Takes a Village 49:04

6M ago49:04

49:04

Leslie Shields is the principal agent and owner of The Shields Agency, a female-driven insurance agency whose goal is to help small businesses and individuals find the right insurance solutions. She started The Shields Agency in 2019, after working for several national insurance agencies for six years. She is the MyEO Women’s National Delegate and …

1
151: Great Employee Experiences = Great Customer Experiences 27:22

7M ago27:22

27:22

Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers. Visit https://www.4xi360.com/truenorth to invest in your sales team. - Employee experience begins with the hiring process, orienta…

1
Top and Bottom 5% | AJ Herkert 50:45

7M ago50:45

50:45

AJ Herkert is the CEO of TruScribe, which offers video production services and whiteboard animation software whose goal is to increase engagement and retention. He’s a 4th generation entrepreneur and has co-founded multiple companies in the media and communications industry. With clients such as NASA, BMW, Microsoft, and Sony Pictures on his resume…

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150: Human-Level Customer Experience From A.I. With Nikola Mrkšić 22:00

7M ago22:00

22:00

In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers. Visit http://6canons.com to invest in my latest virtual hospitality program. - Great AI helps you foget you're speaking to machine because it is about helping the customer. - Contact centers continue to grow and bring v…

1
Going Pro | Jim Cathcart 1:06:40

7M ago1:06:40

1:06:40

Jim Cathcart is a man of many talents and achievements. He’s an entrepreneur, family man, musician, world-traveler, author, and speaker. He’s written 25 books and hundreds of articles. He is also one of the top 5 most award-winning speakers in the world, with his TEDx talk amassing 2.7 million views. He’s a Certified Virtual Presenter and former Na…

1
149: Customer Experience Trends for 2024 24:44

8M ago24:44

24:44

In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit http://6canons.com/ to invest in my latest virtual hospitality program. - Prioritize people and the basics of …

1
Overcoming Your Inner Earthquake | Jenny Calcoen 41:28

8M ago41:28

41:28

Jenny Calcoen is the CEO and founder of Inner Earthquake, a consulting and coaching practice aimed at helping GenX women that have gone through an “inner earthquake.” Jenny provides one-on-one coaching and gives women the tools to create a life of happiness and fulfillment despite the obstacles they may face. Listen in as Jenny shares her story! Ti…

1
148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot 36:46

8M ago36:46

36:46

In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively. - Employee are looking for reasons to return to the workplace and employers must find ways to magentize the …

1
Maverick, Motorcyclist, Adventurer, and Entrepreneur | Franziska Iseli 55:42

8M ago55:42

55:42

Franziska is an entrepreneur, marketing and brand strategist, adventurer, author, and co-founder of Basic Bananas, Ocean Lovers, Movements of Humanity, and The Business Hood. She is the winner of the Young Entrepreneur of the Year Award in 2013 for her innovation, philanthropy, and creativity. Franziska prides herself in her rebellious and adventur…

1
147: Win the Holiday Hustle to Delight Your Customers and Employees 19:43

9M ago19:43

19:43

In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation. Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/ - Keep a close eye on how often you are asking for donations or tips from yo…

1
146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan 26:55

9M ago26:55

26:55

In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Empathy driven understanding can improve both customer experience and marketing success by uncovering percept…

1
Overcoming Attachment | Tracy Crossley 56:41

9M ago56:41

56:41

Tracy Crossley is an author, entrepreneur, podcast host, and behavioral relationship expert. Her book, Overcoming Insecure Attachment, talks about how to take action and stop fear and anxiety from controlling your life. Her specialty is working with individuals with unhealthy dating and relationship patterns as well as those with behavioral issues …

1
145: 10 Effective Team and Customer Communication Strategies 19:29

9M ago19:29

19:29

In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Prioritize active listening with both your customers and your team - Personalize your communication …

1
Getting 100K Students into College Each Year | Chris Krause 50:48

9M ago50:48

50:48

Chris Krause is the founder of NCSA College Recruiting, an organization dedicated to helping student-athletes achieve their dreams of playing in college. Almost having fallen through the cracks himself and almost missing his chance to play in college, Chris ultimately found himself playing for Vanderbilt University on a full athletic scholarship. H…

1
144: Spooktacular Leadership Lessons From Halloween 21:05

10M ago21:05

21:05

In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Halloween is about transformation, so embrace change and adapt - H…

1
143: Leading Digital Product Strategy and Transformation with Jonathon Hensley 30:18

10M ago30:18

30:18

In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same …

1
Mattresses, Mindfulness, and Meditation | Shaun Pennington 48:44

10M ago48:44

48:44

Shaun Pennington is an entrepreneur, investor, inventor, father, and soon-to-be certified life coach with the Academy for Coaching Excellence (ACE). Shaun is the CEO of Diamond Mattress, a family-owned bedding producer and supplier in California. With more than 20 years of experience in this industry, Shaun has been recognized as a rising star and …

1
142: Getting the Most Out of Customer Service Week (and CX Day) 17:30

11M ago17:30

17:30

In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual hospitality program: http://6canons.com/ - Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees - This is your week to…

1
Activate, Maximize, Achieve | Justin Breen 54:31

11M ago54:31

54:31

Justin Breen is the founder and CEO of BrEpic Communications, a global PR firm that helps highlight businesses through clicky stories and helps clients find the right pitch for media outlets. Justin is also a bestselling author, known for his book “Epic Life: How to Build Collaborative Global Companies While Putting Your Loved Ones First.” With ove…

1
141: 5 Step Framework to Protect Quality and Experience 19:44

11M ago19:44

19:44

In this episode, we talk about quality and how to protect it in your business. Link to my latest virtual hospitality program: http://6canons.com/ - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. -…

1
Social Marriage | Elizabeth Yang 1:01:18

11M ago1:01:18

1:01:18

Elizabeth Yang is the CEO and founder of Yang Law Offices. Elizabeth has been practicing law since 2007 and specializes in IP, patent, copyright, and trademark law. She also has extensive experience in family law issues such as child custody, child support, alimony, asset division, prenups, and postnups. She has been recognized by Reuters as a risi…

1
140 Leadership Mindset for Growth With James Saliba 27:23

11M ago27:23

27:23

In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience. - When establishing your CX strategy, you have to understand your customers and what they need - Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course. - Giving your team a safe pla…

1
139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales) 23:25

12M ago23:25

23:25

In this episode, I talk about customer journey mapping and making things easy for your customers. This is vital to retain customers as the economy cools and customers make purchasing decisions to deal with inflation. - You must look at the customer journey from their point of view - Look at the key touchpoints and ensure that you remove friction fr…

1
138: My Journey Through the Healthcare System and Patient Experience 24:39

1y ago24:39

24:39

In this episode, I talk about my journey through the healthcare space. Here are some of my takeaways from my two weeks in the hospital from a PX perspective. - Cross communication is an important, and lacking piece, of the healthcare market - From a patient perspective, the amazing empathy from nurses, dining services, and patient transport made al…

1
Rocket Science to Real Estate | Chad Zdenek 57:49

1y ago57:49

57:49

Over the past 25 years of his career, Chad has worn many hats. He has worked as an engineer for Boeing, hosted Inside Mighty Machines on National Geographic, and is the founder and CEO of CSQ Properties. Over the last seven years, Chad has built a multi-family and self-storage portfolio of over 85 million through his work in syndication and persona…

1
Negotiation Tactics | Chris Voss 57:03

1y ago57:03

57:03

Chris Voss is a former FBI hostage negotiator and author of Never Split the Difference, Negotiating As If Your Life Depended On It. He has a masterclass on negotiation and is the founder of the Black Swan Group, which helps train people in the art of negotiation. Listen in as Chris shares important skills he’s learned in his 24 years as a hostage n…

1
137: 5 Leadership Lessons From Independence Day 22:03

1y ago22:03

22:03

In this episode, I discuss Independence Day and what we can all learn as leaders from the example of our Founding Fathers. Vision Courage Collaboration Effective Communication Embracing Change It's time for the great service comeback! Book time to chat with Tony Johnson: https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation Tony J…

1
Emmy-Winning Entrepreneurship | Nanxi Liu 54:09

1y ago54:09

54:09

Nanxi Liu is the co-founder and CEO of Blaze, an AI-driven platform that allows teams to build software and web applications without the need to write code. Before starting Blaze, she was also the CEO and co-founder of Enplug, a leading global digital signage software company that she led from its inception to its acquisition by Spectrio in 2021. S…

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