Best Stephen Pascoe Podcasts (2024)

1
How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams 26:44

4h ago26:44

26:44

Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today's Values-Based Economy. He talks about aligning the organization's culture, from the …

1
Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes 24:40

5h ago24:40

24:40

Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. She talks about the evolution of the new customer and creating personalized digital experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How does…

1
How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman 26:48

5h ago26:48

26:48

Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Optimove. He discusses why broken customer journeys create poor customer experiences and how brands can avoid them by leveraging AI, personalization, and customer-centricity at every step of the journey.…

1
How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi 30:25

9d ago30:25

30:25

Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks about seamlessly integrating AI and human interaction to create a collaborative and customer-centric experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and m…

1
Unlock Your Metabolic Potential: Mastering VO2 Max, Metabolic Health, and Breathing Techniques with expert Gilles Essiembre; the 50 year old man with a VO2 max of 70.4 1:33:47

23d ago1:33:47

1:33:47

Send us a Text Message. Unlock the secrets to boosting your VO2 max and enhancing your overall performance as we sit down with the incredible Gilles Essiembre, a seasoned athlete whose expertise spans bodybuilding, Spartan races, and ultra-marathons. Gilles's impressive journey to achieving a VO2 max score of 70.4 at age 50 is nothing short of insp…

1
An Inclusive Employee Experience Featuring Jonathan Stutz 27:07

9d ago27:07

27:07

Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partners, Inc. and author of Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging. He shares daily practices and strategies for inclusive leadership that create a workplace where em…

1
The Man Who Is Beating Bryan Johnson In The Rejuvenation Olympics For Pennies On The Dollar. Unlocking the Secrets to Longevity with Dave Pascoe. EP 015 1:19:51

1M ago1:19:51

1:19:51

Send us a Text Message. Ever wondered how to age gracefully while maintaining peak physical health? Join us on the Stephen McCain podcast as we sit down with Dave Pascoe, a formidable contender in the Rejuvenation Olympics, to uncover the secrets behind his youth-preserving regimen. From exosome treatments revolutionizing his shoulder recovery to s…

1
The 3 E's of Customer Experience Featuring Michelle Pascoe 25:12

14d ago25:12

25:12

Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also known as OOPS. She talks about the 3 E's of customer experience and the impact of values-based training on creating a lasting impression. This episode of Amazing Business Radio with Shep Hyken answers th…

1
How to Boost Customer Experience Featuring Stephen Kowal 22:33

1M ago22:33

22:33

How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Officer of Nextivity. He talks about how connectivity can impact various aspects of customer experience, from retail experiences to public safety, and seamless experiences. This episode of Amazing Business Radi…

1
Propion: The Game-Changing Gut Health Metabolite for Longevity with Nicholas Tubach & Dr. Dan Winer. EP 014 46:17

2M ago46:17

46:17

Send us a Text Message. Unlock the secrets of longevity and cognitive health with our special guests, Nicholas Tubach and Dan Weiner. In this episode, we promise you'll gain invaluable insights into the critical role the gut microbiome plays in overall well-being. Nicholas shares his unique journey from the humanities to biotech, driven by a passio…

1
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell 29:00

30d ago29:00

29:00

Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…

1
How to Be Ridiculously Easy to Do Business Featuring David Avrin 27:42

1M ago27:42

27:42

Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about his latest book, Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it, and shares actionable tips on providing a hassle-free customer expe…

1
Customer Focused Leadership Featuring Blake Morgan 25:56

2M ago25:56

25:56

How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The Modern Customer Podcast. She talks about her latest book, The 8 Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer, and how to create a culture that prio…

1
Nordstrom's Customer Service Evolution Featuring Robert Spector 26:20

2M ago26:20

26:20

Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his latest book, The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service and how any company can stay in business during the most challenging times. This …

1
The Employee Experience Revolution Featuring John DiJulius 31:09

3M ago31:09

31:09

A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and Chief Revolution Officer of The DiJulius Group and bestselling author. He talks about the role of leadership and company culture in shaping a positive work environment. This episode of Amazing Business…

1
Adding Value Beyond the Purchase Featuring Mikhail Naumov 23:53

3M ago23:53

23:53

How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling their core products or services. This episode of Amazing Business Radio with Sh…

1
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins 23:12

2M ago23:12

23:12

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee experience. This episode of Amazing Business Radio with Shep Hyken answers th…

1
Leveraging Cellular Medicine To Unlock The Pathways For Optimal Health, Regeneration, & Longevity with Dr Elizabeth Yurth. EP 013 1:17:14

3M ago1:17:14

1:17:14

Send us a Text Message. Are you ready to revolutionize your understanding of orthopedics and cellular medicine? This episode features Dr. Elizabeth Yurth, a double board-certified physician in physical medicine, rehabilitation, anti-aging, and regenerative medicine. Dr. Yurth shares her journey from traditional orthopedics to a holistic approach in…

1
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli 25:58

3M ago25:58

25:58

How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, including reimagining customer experience, empowering employees, and transforming busin…

1
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh 32:12

3M ago32:12

32:12

Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience at the heart of your company's operations. This episode of Amazing Business Ra…

1
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick 38:06

4M ago38:06

38:06

Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training into everyday business practices and organizational culture. NOTE: This episod…

1
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek 34:14

4M ago34:14

34:14

Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following que…

1
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman 25:50

4M ago25:50

25:50

Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands stand out amidst the competition. This episode of Amazing Business Radio wit…

1
Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey 23:10

5M ago23:10

23:10

How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resil…

1
Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey 30:30

5M ago30:30

30:30

How to Seamlessly Implement AI into Your Customer Support Process Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more…

1
The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares 26:39

5M ago26:39

26:39

How to Elevate Customer Experience and Strengthen Loyalty Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of CustomHER Experience. She talks about the 5 steps to creating a 5-star customer experience and the importance of genuine human connection to win over customers. This episode of Amazing Business Radio with S…

1
Transforming Customer Feedback into Action Featuring Sara Caldwell 26:43

5M ago26:43

26:43

The Impact of “Customer Research” on Achieving Customer Success Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs. This episode of Amazing Business Radio with Shep Hyken answers the following …

1
The Hog Family 5:33

5M ago5:33

5:33

Families come in many shapes and sizes and the Harley Davidson Owners Group, is really just one big family. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Micro Connections 7:51

5M ago7:51

7:51

It's the little interactions that we have with strangers every day that can open up a new world of possibilities and new connections. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Mahalia Jackson 6:49

5M ago6:49

6:49

Dr. Martin Luther King had a friend who believed in him and she propelled him to greatness. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Just Do It 6:35

5M ago6:35

6:35

We always say "One day I'll ....." Just do it and you'll be surprised at the results. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Breaking the Script 7:48

5M ago7:48

7:48

A new way to connect with strangers that puts a smile on everyone's face. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
The Fundamentals of Customer Engagement Featuring Spencer Burke 29:39

6M ago29:39

29:39

Embracing AI for Marketing and Customer Experience Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of collaboration within organizations, the impact of multichannel engagement on customer interaction, and the role of AI in enhancing customer experiences. This episode of Amazing Business Radio with Shep H…

1
The Power of Your Voice 6:58

6M ago6:58

6:58

In an age of texting, we are bypassing the most powerful means of communication, our voice. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell 27:36

6M ago27:36

27:36

How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in customer and employee experience technology. He talks about the significant role of AI and technology in creating personalized and seamless customer experiences. This episode of Amazing Business Radio…

1
The Long Bar 9:46

6M ago9:46

9:46

Dating sites give you the impression that you have infinite choices and that there is always someone better just around the corner. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Rocking Customer Experience Featuring Jim Serger 30:58

6M ago30:58

30:58

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van…

1
Closed on Sundays 6:10

6M ago6:10

6:10

Taking a break from Social Media and your mobile phone gives surprising benefits. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
A Company Culture of Good Featuring Chad Jensen 27:23

6M ago27:23

27:23

A Company Culture of Good Happy Employees, Satisfied Customers, and Supportive Communities Shep Hyken interviews Chad Jensen, president of TCC and Wireless Zone, subsidiaries of Round Room. He talks about creating a culture of good within the company and how it impacts the employees, customers, and the community. This episode of Amazing Business Ra…

1
Making Real Change 8:18

6M ago8:18

8:18

The easiest way to change your life is to change the environment around you. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
Big Bets and Bold Leadership Featuring John Rossman 26:22

7M ago26:22

26:22

Transforming Your Business and Customer Experience Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, innovation, and transformation. He talks about leading big bets and driving successful organizational transformations – which is especially important when leading a customer service or CX initiative. Th…

1
Forest Bathing 6:44

7M ago6:44

6:44

For centuries we have known the benefits of immersing ourselves in nature and now science has proven the mental and physical benefits are very real. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
How to SEDUCE Your Customers Featuring John Boccuzzi Jr. 28:30

7M ago28:30

28:30

Identifying and Eliminating Friction for Your Customers and Employees Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author of The Art of Seducing Your Customers. He talks about how companies can ensure satisfaction and long-term growth by removing friction and continuously improving the customer and employee experience. Top…

1
Emotional Contagion 6:13

7M ago6:13

6:13

When you radiate a positive emotion, people around you also become positive and they like to be around you. --- Send in a voice message: https://podcasters.spotify.com/pod/show/connectionislove/message

1
The Human Touch in a Tech-Driven World with Venk Korla 33:05

7M ago33:05

33:05

Balancing Technology and Human Support in CX Shep Hyken interviews Venk Korla, President and CEO of HGS Digital. He talks about the integration of AI technology in customer support to create personalized, empathetic experiences. This episode of Amazing Business Radio with Shep  Hyken answers the following questions and more:  How is artificial inte…

1
Reimagining Customer Loyalty Programs Featuring Zsuzsa Kecsmar 28:39

7M ago28:39

28:39

The Latest Trends in Customer Loyalty Programs Shep Hyken interviews Zsuzsa Kecsmar, co-founder and Chief Strategy Officer of Antavo. She talks about how brands can reimagine their loyalty programs beyond points and monetary rewards to make them more engaging and designed to fit the needs of their customers. This episode of Amazing Business Radio w…

1
Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw 26:55

7M ago26:55

26:55

Committing to Customer Centricity Shep Hyken interviews Michael Hinshaw, founder and president of McorpCX and author of Smart Customers, Stupid Companies about his new book, Experience Rules! He talks about the importance of giving employees the tools, confidence, and commitment to shift to a customer-centric culture. This episode of Amazing Busine…

1
Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla 30:36

8M ago30:36

30:36

Generative AI's Impact on Customer Service and Employee Empowerment Shep Hyken interviews Anuj Bhalla, Founder & CEO of serviceMob, an AI-powered analytics platform that helps businesses measure and monitor their customer service performance. He talks about creating exceptional customer experiences while adapting to the changing landscape of the se…

1
How to Take Your Employees from Competent to Elite Featuring Art Turock 27:06

8M ago27:06

27:06

Creating a Culture of Extreme Accountability and Elite Performance Shep Hyken interviews Art Turock, keynote speaker and author of Competent is Not an Option. He talks about the difference between the victim mindset and the accountability mindset and how they influence individual performance and shape the trajectory of one's career. Top Takeaways: …

1
How AI Will Transform Customer Support Featuring Boaz Hecht 28:26

8M ago28:26

28:26

Using AI and Automation to Create an Amazing Customer Service Experience Shep Hyken interviews Boaz Hecht, co-founder and CEO of 8Flow.ai. He talks about the role of AI in streamlining processes and how it is changing the customer support landscape. Top Takeaways:   AI technology is transforming customer service by streamlining repetitive tasks, sa…

Podcasts Worth a Listen

Stephen Pascoe Podcasts

Podcasts Worth a Listen

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