show episodes
 
Artwork

1
NorthPoint Counseling Perspective

John Sternfels, LPC, NCC, CSAT, CMAT, CCPS, C-SASI

Unsubscribe
Unsubscribe
Monthly+
 
Welcome to a NorthPoint Counseling Perspective, a podcast that addresses the intricate tapestry of individual, relational, marriage, parenting, problematic sexual behavior, partner betrayal trauma, and mental health issues.
  continue reading
 
Artwork

1
Customerland

mike giambattista

Unsubscribe
Unsubscribe
Weekly
 
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
  continue reading
 
Artwork

1
Choose To Be with Choose Recovery Services; Betrayal Trauma Healing

Choose Recovery Services - Alana Gordon and Amie Woolsey

Unsubscribe
Unsubscribe
Weekly
 
Choose To Be is focused on women healing from infidelity, and betrayal trauma. We are committed to helping women heal. Be a part of the conversation as we interview experts and others who have gone through this journey and gain tools to help you move forward. Alana and Amie bring their own experiences to the conversation, and their individual expertise makes for a unique and valuable resource. Alana Gordon-MFTI, CCPS, CSAT candidate, Betrayal Coach Amie Woolsey-Betrayal Coach, CPC, ELI-MP, A ...
  continue reading
 
Does your dog suffer from Separation Anxiety? In this podcast I discuss separation-related problem behaviors, take a deep dive into behavior modification, discuss real life case studies, and help listeners all over the world work towards their alone time goals. http://www.TrainingwithAlly.com IG: @trainingwithally Twitter: @trainingwthally
  continue reading
 
Artwork

1
The Customer Success Playbook

Kevin Metzger and Roman Trebon

Unsubscribe
Unsubscribe
Monthly+
 
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
  continue reading
 
Artwork

1
Behind Closed Doors

Dr. Kate Balestrieri

Unsubscribe
Unsubscribe
Monthly
 
Licensed psychologist Dr. Kate Balestrieri and licensed psychotherapist Lauren Dummit are hosting a radio show called Behind Closed Doors on 790 KABC in Los Angeles. Dr. Balestrieri and Dr. Dummit, both Certified Sex Addiction Therapists (CSAT), focus their radio show on critical and timely topics such as sex, dating, relationships, addiction, sexual harassment, mental health and getting healthy. The live show is on 790 KABC in Los Angeles from 6pm to 7pm every Saturday and the new podcasts ...
  continue reading
 
Artwork
 
I Barry Humfrey Geraldton is an operations professional with deep experience in the digital space. My strengths include dynamic email and phone communication and customer first approach. I have achieved a 95% csat rating and proactively mobilized team members during a time when morale was challenged and am interested in building leadership skills with an eye to customer success in my next role.
  continue reading
 
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
  continue reading
 
Therapists talk about relationship problems, mental health, couple and family issues, addiction, depression, anxiety, eating disorders, psychology, and trauma resolution to provide you with messages of hope and empowerment. Presented to you by PCSIntensive.com.
  continue reading
 
Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
  continue reading
 
Artwork

1
I'm Fine

Jean Campbell

Unsubscribe
Unsubscribe
Weekly+
 
Hosted by supermodel and chronic pain advocate Jean Campbell, I'm Fine aims to redefine the narrative of pain in a culture where "I'm fine" often masks the reality of living with pain. By sharing personal stories, mind-body techniques, and practical solutions, the podcast seeks to help listeners move beyond pain and discover possibilities, positivity, and productivity.
  continue reading
 
AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision. Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist ex ...
  continue reading
 
Artwork
 
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
  continue reading
 
Artwork

1
Conversations at Clearview

Odyssey Behavioral Healthcare

Unsubscribe
Unsubscribe
Monthly
 
Conversations at Clearview is a podcast dedicated to discussing mental health, addiction, and recovery through DBT and other evidence-based therapies. Learn more from our treatment professional leaders as we dive into topics surrounding best practices, stigma, and awareness.
  continue reading
 
Artwork

1
Let's Talk CX

SKWeston & Company

Unsubscribe
Unsubscribe
Daily+
 
Welcome to the Let's Talk CX podcast presented by SKWeston. To learn how we can help modernize CX engagement and maximize CX outcomes, head over to www.skwestoncompany.org.
  continue reading
 
If you're a creative or entrepreneur looking for motivation and education to build your brand or business, you'll want to tune into the Create Something Awesome Today Podcast, hosted by Creative Entrepreneur and Public Speaker, Roberto Blake and featuring special guests like Pat Flynn, Nathan Barry, iJustine, Marques Brownlee, Noah Kagan, and Chris Ducker.
  continue reading
 
Artwork
 
Virtual LPC is a podcast dedicated to inspiring counselors and all others working in the mental health field! Each episode brings you a standout in the mental health field who shares their journey of growing a business that is not only prosperous, but fun! You will receive takeaways each week to help you maintain your own wellness, and start/grow your own counseling business. Are you tired of grinding out the day, feeling overworked and underpaid? Looking for inspiration and encouragement to ...
  continue reading
 
Loading …
show series
 
We’re honored to have renowned expert in chronic pain and addiction recovery, Dr. James Flowers, PhD, CSAT, LPC-S on the podcast to discuss his lifelong pursuit for innovative treatment solutions to pain in all its forms. For nearly three decades, Dr. James Flowers has been a leading expert in chronic pain, addiction, and recovery. With extensive e…
  continue reading
 
Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits …
  continue reading
 
Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction. Courtney, David, and Mohan discuss the limitations of NPS and CSAT scores, revealing how AI provides more accurate and dynamic ways to gauge customer…
  continue reading
 
This week fashion icon Penelope Tree discusses her very personal battle with an eating disorder and her path to finding hope. Penelope Tree was born in New York where she attended school. At the age of 16 she was scouted by Richard Avedon at Truman Capote’s Black and White Ball. Thanks to the encouragement of Diana Vreeland, Richard Avedon and Guy …
  continue reading
 
In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter shares his journey of build…
  continue reading
 
On this episode of GraceStory Podcast we are joined by Eric Moss, a world record-holding strongman, inspirational speaker, and author. Diagnosed with ADD at a young age, Eric overcame significant challenges to become a powerhouse in both physical feats and motivational speaking. Known for bending steel bars and breaking chains, he delivers dynamic …
  continue reading
 
Join Hunter Thurman, founder and CEO of Alpha Diver, as he explores the psychological factors driving our snacking habits. Hunter shares findings from the latest Snack 50 report, revealing how snacks, soft drinks, and fast food serve as tools for emotional self-regulation. Discover how Alpha Diver's PsychPulse database, with over 40,000 entries, pr…
  continue reading
 
One of the most agonizing questions after a betrayal is, “Should I stay or go?” In this episode, Amie and Alana delve into the complex process of determining the answer to that question. Learn how to confront your fears and conscientiously choose the right path for you - whether that’s rebuilding the relationship or starting anew. Listen to learn: …
  continue reading
 
Customer acquisition costs are rising, and marketing budgets remain flat. But does that mean fewer customers? Not if the Chief Experience Officer and AI have a say. In this episode, CMO Courtney Baker is joined by Knownwell’s CEO David DeWolf and Chief Product Officer Mohan Rao. They delve into how AI is transforming customer growth strategies, dis…
  continue reading
 
Megan Bleam is a Licensed Associate Counselor who has her Masters in Clinical Psychology/Counseling from Grand Canyon University, who is EMDR Trained. A few of her client specialties are Anxiety, Addiction, Body Dysmorphia, Codependency, Depression, Relationship issues, and Trauma. She has experience in working with clients of all ages. Throughout …
  continue reading
 
Pat Ferdig, Chief Customer Officer at 441 Locals, highlights the need to address systematic resistance to sub-par performance. He points to the crucial role in driving growth and advocates reframing contact centers as pivotal to company expansion, not just cost centers. He stresses a human-centric approach, including listening to agents and integra…
  continue reading
 
In this episode, Tracey Virtue, Chief Customer Officer at NEOGOV, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her experiences within other departments, Tracey underscores contact centers' holistic impact, aiding organizational growth. She s…
  continue reading
 
Ed Burgess-Wells opens up about his lifelong struggle with something many of us take for granted: sleep. He delves into the profound implications of sleep deprivation on both mental and physical health, sharing personal insights and challenges he's faced along the way. Ed also discusses how establishing a consistent routine has been crucial in mana…
  continue reading
 
On the inaugural episode of "I'm Fine," Jean Campbell shares her remarkable journey through pain and recovery. Supermodel Jean Campbell is known for fronting campaigns for luxury brands like Burberry, Louis Vuitton, Miu Miu, and Chanel. Despite her outward success, Jean privately battled genetic chronic pain. Enduring excruciating surgeries and int…
  continue reading
 
In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabling customer success tea…
  continue reading
 
Ever wondered how AI can completely transform the way retail and other industries operate? Join us for an eye-opening episode featuring Santiago Garcia Poveda from O9 Solutions as he reveals how their cutting-edge platform is shattering traditional, siloed models and bringing unprecedented integration and collaboration to the table. Santiago dives …
  continue reading
 
The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy. Eugene Neale, Director of Business IT and CX Engineering, and Tom Smith, Telecommunications Operations Manager at loveholidays, the UK's fastest growing and largest online travel agent, share use cases, lessons learned and best p…
  continue reading
 
When betrayal strikes, the question of “Who do I tell?” weighs heavily. In this episode, Amie and Alana provide a roadmap through this complex decision as they talk about finding emotional safety and trusting your intuition. Whether you’re just beginning your journey or are further along, this conversation provides a compassionate and nuanced persp…
  continue reading
 
Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find. Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future. Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your org…
  continue reading
 
What are the most critical things for executives to know about AI? How can leaders stay current on all the most impactful developments in this space when it's moving at the speed of light? Join host Courtney Baker and Knownwell’s top executives—CEO David DeWolf, Chief Product Officer Mohan Rao, and Chief Strategy Officer Pete Buer—as they delve int…
  continue reading
 
In this podcast, counselor and author, John Sternfels examines the complexities of gender identity and gender dysphoria in children and adolescents. John discusses from a Christian perspective, how to discuss this complex topic with children in a sensitive and informed manner. Talking to children who struggle with gender identity and gender dysphor…
  continue reading
 
Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave Ellen's killer serves to…
  continue reading
 
On this episode of GraceStory Podcast, we sit down with Jamie Taylor of the Made to Be Free Podcast to explore the often misunderstood concept of boundaries. While setting boundaries is crucial for personal well-being, Jamie delves into how these boundaries can sometimes be misused and even weaponized. Join us as we discuss practical ways to recogn…
  continue reading
 
What if you could revolutionize customer service and employee productivity with cutting-edge AI technology? In this episode of Customerland, we sit down with Gopi Polavarapu, the Chief Solutions Officer at Kore AI, to unravel the transformative journey of a company that's at the forefront of conversational AI. From its inception in 2014, founded by…
  continue reading
 
How do you love yourself first AND do the hard things? In this episode, Amie shares personal experiences and offers powerful perspectives on truly nurturing yourself through life’s chaos. You’ll learn practical tips for self-compassion, setting boundaries, and making time for yourself. This episode will give you the courage to turn inward as you fo…
  continue reading
 
Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qualities. The episode also…
  continue reading
 
Curious about the future of commerce in a world where digital and physical blend seamlessly? Join us as we explore this exciting landscape with Balaji Balasubramanian, SAP’s SVP Global Head of Commerce and Industry Cloud. Balaji shares his vision on meeting the growing consumer demand for a friction-free experience across all channels, from traditi…
  continue reading
 
It can feel soul-crushing if your partner asks for a separation, but what if it’s actually an opportunity in disguise? This week Amie is a guest on Luke Gordon’s podcast. Luke is a men’s emotional health coach and cofounder at Choose Recovery Services. Listen in as Luke and Amie talk about how couples can use separation as a catalyst for profound i…
  continue reading
 
A Comprehensive Examination of Mental Health Introduction Mental health encompasses emotional, psychological, and social well-being, influencing how individuals think, feel, and act. It affects daily functioning, relationships, and physical health. Mental health is not merely the absence of mental illness but also involves the presence of positive …
  continue reading
 
Is AI poised to solve all of humanity’s problems or are we headed for a tech-driven catastrophe? In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope. Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI…
  continue reading
 
In the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Conference. The episode covered his experiences from networking events to insightful sessions on AI and customer success strategies. Highlights included discussions on Gainsight’s roadmap, innovative AI projects, and…
  continue reading
 
Ever had a service interaction that left you genuinely frustrated? In this episode, we sit down with John Sills, a partner at The Foundation, to break down the insights from the Customer Pioneer Report on customer satisfaction in the UK. This isn't about hype—it's about the real emotional responses customers have to their experiences. Join us as we…
  continue reading
 
Last week we learned the thought patterns of those who are in the victim and emerger stages of healing from trauma. Today Amie takes us through the final two stages - reclaimer and chooser. In this episode you’ll learn how to reframe toxic thought patterns and reclaim your truth. Understand how to shed your victimhood, separate your worth from emot…
  continue reading
 
What’s the number one AI skill you can implement today? How can you ensure your executive team is up to speed with AI advancements? First, Courtney, David, and Mohan revisit the topic of gauging your executive team's AI IQ and discuss the significance of both top-down and grassroots efforts in driving AI adoption. They provide practical steps for m…
  continue reading
 
Do you feel stuck in the cycle of victimhood after betrayal, believing thoughts like, “I’ll never trust again” or “I’m not enough”? In this week’s episode, Amie walks us through the “Victim to Chooser” framework sharing the progressive stages she sees clients navigate towards healing and wholeness. Listen in to see if you have thought patterns that…
  continue reading
 
Join us as we sit down with David Slavick to explore the world of partnership innovation in business. In this conversation, we're not just discussing any collaborations; we're taking a closer look at the unique and imaginative partnership between Crocs and Taco Bell, as well as the philanthropic "Blind Loyalty" project led by Amanda Cromhout. We'll…
  continue reading
 
How can we ensure that employees, not just Wall Street, benefit from the productivity and efficiency gains of AI? And which one of us at Knownwell has very strong feelings about why a shift to a 32-hour work week would actually be a bad thing? To help us answer these questions, this episode starts with a lively discussion between Knownwell's Courtn…
  continue reading
 
From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation. Join us as we discuss how businesses can leverage analytics to optimise customer interactions, t…
  continue reading
 
In the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week filled with personal anecdotes, customer success strategies, and community-building within the industry. Key discussions included the power of root cause analysis in business operations, the significance of customer success mana…
  continue reading
 
In this episode of our podcast, we sit down with Andy Hermo, the newly appointed Chief Operating Officer of iSeatz, to discuss the creative strides his company is making in digital commerce and loyalty technology. Andy highlights how iSeatz extends beyond typical travel offerings to include a variety of lifestyle rewards, enriching customer experie…
  continue reading
 
Do you feel stuck wondering if you will ever heal from betrayal trauma? In this powerful episode Amie and Alana share their own experiences grappling with that exact question. They provide wisdom and practical tools for aiding your healing process whether you are just starting out or are further along the path. You can and will heal - as you keep t…
  continue reading
 
In this episode, Patrick Eiler's LPC, CSAT talks about self-image and self-definition. Self-image and self-definition are two facets of identity that significantly shape how individuals perceive themselves and interact with the world around them. While they are interconnected, they represent distinct aspects of one's self-concept. Self-image relate…
  continue reading
 
How is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%? In this episode, the team talks about how AI intersects with sales and how you can leverage it in your business. First, Courtney welcomes Mohan to the show for another edition of "AI Mythbusters". Today'…
  continue reading
 
In this episode, Sarah Richter, CMO at Emarsys SAP, discusses the evolving role of AI in retail marketing. She'll explore how AI can complement the human touch in marketing, helping marketers stay crucial to brand storytelling while utilizing tools like the AI Product Finder to enhance customer engagement and retention. We'll also discuss the inter…
  continue reading
 
Lauren Volpe, Chief Customer Experience Officer at Zip Co, emphasizes reframing contact centers from cost centers to value-added assets, highlighting AI's impact on enhancing the experiences of agents and customers. She shares insights from testing AI applications, stresses clear communication about AI benefits with agents, and underscores data ana…
  continue reading
 
Candace Wallace, Chief Customer Officer at Relias, discusses the importance of putting the customer at the center of contact center scaling and the role of self-service in meeting customer needs. She emphasizes the need for personalized experiences based on data analysis and customer feedback. Wallace also explains why downward trends in metrics li…
  continue reading
 
Do you find yourself imagining all the ways things would be better “if he would just…”? If so, you’re not alone! In this episode Amie and Alana dive into this disempowering mindset and provide wisdom on shifting your thinking by focusing on what you can control. Gain clarity as they share candid examples and advice on how to take your next empowere…
  continue reading
 
Loading …

Quick Reference Guide