Go offline with the Player FM app!
Investigating Customer Experiences
Manage episode 371576087 series 3424323
❔"What does CXI® stand for? What does it mean?"❔
What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the "I" in CXI® can mean so much more. Tune in to find out!
BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.
Resources Mentioned:
CXI® Navigator -- experienceinvestigators.com/#framework
Take the CXI® Compass assessment -- CXICompass.com
Learn more about CXI® Flight School -- cxiflightschool.com
Experience Investigators Learning Center -- experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
77 episodes
Manage episode 371576087 series 3424323
❔"What does CXI® stand for? What does it mean?"❔
What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the "I" in CXI® can mean so much more. Tune in to find out!
BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.
Resources Mentioned:
CXI® Navigator -- experienceinvestigators.com/#framework
Take the CXI® Compass assessment -- CXICompass.com
Learn more about CXI® Flight School -- cxiflightschool.com
Experience Investigators Learning Center -- experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
77 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.