Frank Garay, top mortgage industry leader and host of The Loan Officer Breakfast Club, powered by Mortgage Marketing Animals, brings you not only the latest and greatest gizmos and gadgets that top loan officers are using, but he also frequently shares proven strategies and ways to get more referrals for your mortgage business. Learn what has been successful for those that are at the top of their game and how they've implemented them - so you can do the same as a loan officer.
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Level up your mortgage and real estate career with actionable strategies and real results. Mortgage Lending Mastery is your go-to podcast for personal and professional growth, tailored specifically for industry professionals. Host Lady Jen Du Plessis delivers expert insights, proven tactics, and inspiring conversations to help you stop talking, start taking action, and achieve mastery in your business. Ready to work smarter, grow faster, and stand out in a competitive market? Tune in to Mort ...
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Turning Competitors into Collaborators with Lady Jen Du Plessis
10:20
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10:20In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the critical balance between competition and collaboration within the mortgage industry. She shares personal anecdotes and strategies on how networking with competitors can be beneficial for all parties involved. Tune in to learn actionable insights that can help you advance …
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Episode 150 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to break down the eye-opening numbers from our recent Call Stars Blitz. The data proves that 18% of the people we have a conversation with—when properly aske…
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The Secret to Effective Management: Moving from Expecting to Asking with Lady Jen Du Plessis
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17:58In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis dives into the critical difference between asking and expecting in business and personal relationships. She shares insights from her management cycle to help set clear expectations, inspect progress, and provide feedback. Discover how to create mutual agreements that avoid resentment …
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Why Community & Accountability Are a MUST for Loan Officers
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7:57Episode 149 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to discuss the huge benefits of community and accountability when it comes to staying disciplined and hitting your goals. If you’re trying to succeed as a lo…
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Transforming the Mortgage Industry with Innovative Tools with Shawn Brown
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47:37In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis is joined by mortgage expert Shawn Brown to discuss the intricacies of mortgage lending. Shawn shares his innovative approaches, including the creation of Mortgage Maker, and touches upon effective strategies for relationship building with realtors, borrowers, and other referral partn…
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The Difference Between Reacting and Responding with Lady Jen Du Plessis
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10:02In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the critical difference between reacting and responding in business decisions. She delves into the importance of emotional intelligence for long-term success and shares insights on how thoughtful decision-making can positively impact both personal and professional growth. ___…
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Episode 148 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Casey O'Toole, the creator of Linkybot.ai, a game-changing AI tool designed to help mortgage professionals find, engage with, and set appointments with their ideal prosp…
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Pennies vs. Quarters: Maximizing Your Business Efficiency with Lady Jen Du Plessis
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16:18In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis discusses the value of focusing on quality over quantity in business relationships. She delves into the 'pennies vs. quarters' analogy, emphasizing the importance of investing time in fewer, high-value connections for long-term success. Listeners will learn strategies for identif…
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Episode 147 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Steve Kyles to talk about the power of strategic scripting when asking for the business. A small tweak in your approach can make a massive difference—quadrupling your results with the same effort. We break …
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Anchor or Engine: Driving Your Business Forward with Lady Jen Du Plessis
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10:59In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis delves into the concept of being the anchor or the engine in your business. She discusses the importance of self-reflection, taking action, and maintaining integrity by aligning your actions with your advice. Tune in to learn strategies that will help you transform anchoring acti…
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How to Handle Tough Conversations with Steve Kyles
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26:02Episode 146 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to tackle one of the toughest parts of our business—handling difficult conversations when a deal is about to be delayed or fall apart, often through no fault…
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Transforming Sales Calls into Service Calls with Lady Jen Du Plessis
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12:55Join Lady Jen Du Plessis on this episode of Mortgage Lending Mastery as she delves into the crucial distinction between service calls and sales calls. Discover how rethinking your approach to client interactions can transform your business and elevate client loyalty. Learn practical strategies to make service calls work for you and your business. _…
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Unlocking Realtor Relationships with MoveTube's Listing Trailers 2.0
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21:31Episode 145 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I interview Kevin Bilberry, CEO of MoveTube, about the revolutionary Listing Trailers 2.0 feature that’s taking the real estate world by storm. This cutting-edge tool gives real estate …
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The Infinity Business Model: Sustaining Client Relationships with Lady Jen Du Plessis
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12:55In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis discusses the concept of shifting from sales calls to service calls. She emphasizes the importance of viewing past clients as alumni clients and leveraging these relationships to create a continuous cycle of opportunities and referrals. Jen provides strategic advice on how to app…
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Episode 144 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to discuss the transformative concept of the "Power of One." Steve shares how securing just one appointment a day, four days a week, with producing and quali…
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Episode 143 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to discuss the critical importance of redeeming our time to achieve the goals we’ve set for ourselves. Every week that passes reduces our time capacity by 2%…
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Motivation vs. Inspiration: Finding Your Inner Drive with Lady Jen Du Plessis
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13:49Lady Jen Du Plessis discusses the fundamental differences between motivation and inspiration. She shares insights on how motivation is often short-lived and external, whereas inspiration is internal and long-lasting. Through anecdotes and examples, Jen emphasizes the importance of finding personal inspiration to achieve lasting success in both busi…
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7 Deals in 4 Months as a New Loan Officer
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24:27Episode 142 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Michael Hyche, a loan officer who's only been in the industry for 4 months but already has 7 pre-approved files in his pipeline! Michael's short but powerful story is a …
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Ignite Your Mortgage Business with Online Challenges with Alina Vincent
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37:34In this engaging episode, Alina Vincent uncovers the significance of engagement in building strong relationships with potential clients and persuading them to say yes. ______________________ Connect with Lady Jen Connect and Schedule a Strategy call at https://supportfromjen.com/ YouTube: https://www.youtube.com/@LadyJenDuPlessis Free Gifts: https:…
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Working with the Right People with Lady Jen Du Plessis
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3:24In this episode of Mortgage Lending Mastery, your host Lady Jen Du Plessis, with over four decades of experience in the mortgage, real estate, and financial services industries, explores the importance of working with people who complement your practice rather than complicate it. Jen shares a personal story to illustrate the point, emphasizing the …
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Episode 141 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Steve Kyles to explore the game-changing phrase that stands as the "divider between commitment and assumptions": Can I count on you? This simple, five-word question has helped thousands of loan officers sig…
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Episode 140 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, Steve Kyles and I dive into an inspiring concept shared by special guest Brian Young, former guitar player for David Lee Roth, during a recent Loan Officer Breakfast Club session. Brian…
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Maximize Your Reach: The Art of Repurposing Social Media Content with Lady Jen Du Plessis
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8:07In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis shares her expert advice on repurposing social media content to maximize exposure and grow your business. Jen provides practical tips on creating a 'daily digital deep dive,' making engaging video content, and leveraging AI to produce blogs, memes, and even ebooks. Tune in to learn ho…
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Tired of Being Your Processor's Processor?
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12:22Episode 139 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to tackle a common frustration loan officers face: feeling like you’re doing your processor’s job. We dive into why this dynamic is detrimental to your growt…
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Unleashing Potential: 212 Degrees and Dream Teams
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14:13In this episode of Mortgage Lending Mastery, Jen Du Plessis shares insights on achieving peak performance with the 212 degrees concept and the importance of building a dream team for sustained success. Discover how small changes can make a significant impact and learn strategies for assembling a supportive team to elevate your business. ___________…
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Episode 138 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to dive deep into the concept of leverage and how it can transform your productivity without requiring more of your time. We discuss practical strategies to …
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Mortgage Market Predictions and Strategic Advice with Phil Crescenzo Jr.
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43:08Join us as we delve into an insightful discussion with Phill Crescenzo Jr., a top mortgage producer with over 20 years of experience. Phill shares his perspectives on the current market, the impact of recent interest rate changes, and strategies for thriving in the mortgage business amidst uncertainties. ______________________ Connect with Lady Jen…
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The Inverse Relationship Between Risk and Trust
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14:14Episode 137 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of The Mortgage Loan Officer Podcast, I sit down with Steve Kyles to unpack the fascinating dynamic between risk and trust. We explore how this relationship impacts the way real estate agents perceive loan officers, especia…
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Mastering Real Estate Marketing with Mike Cuevas
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55:08In this engaging episode of Mortgage Lending Mastery, Jen Du Plessis sits down with Michael Cuevas, founder of Referral Suite, to discuss strategies for generating referrals, marketing your database, and building strong client relationships. ______________________ Connect with Lady Jen Connect and Schedule a Strategy call at https://supportfromjen.…
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Smash the Holiday Mindset with Steve Kyles
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16:54
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16:54Episode 136 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode of the Mortgage Loan Officer Podcast, I sit down with Steve Kyles to discuss key insights from his brother, Jimn Kyles, author of Unstuck and Unstoppable. Together, we explore the critical role of mindset in navigating the …
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The Balance of Soft and Hard Skills for Success with Lady Jen Du Plessis
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4:18In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis discusses the importance of balancing hard and soft skills in the mortgage industry. She explains how soft skills enhance client relationships and how hard skills are crucial for technical proficiency. Jen's insights aim to help professionals align both skill sets to achieve better re…
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Overcoming the "I Already Have a Lender" Objection with Steve Kyles
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16:42
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16:42Episode 135 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Steve Kyles to tackle one of the most common objections loan officers face: "I already have a lender." Steve breaks down an easy-to-follow approach to overcome this hurdle, helping loan officers confidently…
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Finder, Minder, Grinder: Strategies for Success
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6:04This episode of Mortgage Lending Mastery with Lady Jen Du Plessis delves into her 'Finder, Minder, Grinder' concept. Jen shares strategies for managing business activities to reduce stress and enhance productivity in the mortgage industry. _______________________ Join the Mortgage Lending Mastery Community LinkTree: https://linktr.ee/jenduplessis S…
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Episode 134 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, Steve Kyles and I explore the 7-11-4 Rule for "Farm Marketing," an insightful approach to help loan officers effectively reach their targeted Realtors and clients. We break down how this proven strategy ensures you're cons…
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Innovative Approaches to Mortgage Sales Success with Alex Varela
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39:47Join host Lady Jen Du Plessis on Mortgage Lending Mastery as she sits down with Alex Varela, a top-ranking loan officer with a unique approach to client success. In this episode, Alex shares his journey into the mortgage business, the importance of balancing hustle with self-care, and his proven sales process that sets him apart in the industry. __…
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Episode 133 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Steve Kyles, my co-leader in The Network, a National network of loan officers. We discuss strategies to empower your teammates and assistants for effective delegation, freeing up valuable time to focus on o…
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Join Jen as she discusses the importance of having acres of diamonds available. ____________________ Hey everyone. Welcome back to Mortgage Lending Mastery. I am your host Lady Jen Du Plessis. Today we are going to discuss the importance of having acres of diamonds. If you do not know what acres of diamonds are I will go over that. ________________…
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Jen's Jots: Why Everyone Needs A Coach Or Mentor!
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24:21
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24:21Join Jen as she discusses why it is important to have a coach or mentor. Stay tuned to learn more. ____________________ Hey everyone. Welcome back to Mortgage Lending Mastery. Today's episode I want to talk to you about some structure in your life. So I am going to talk about how structure is your friend. I have talked about this before. Time block…
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Episode 132 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I interview Steve Kyles to explore the concept of a "paradigm filter"—the mental lens through which we interpret our experiences. We discuss how these filters can distort reality when based on lies and how we can transform…
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Accelerate Your Success: Leveraging Teams and Mindset with Lorna Sherland
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44:19In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis hosts Lorna Sherland of Accelerate Her. They discuss coaching transitions, leveraging teams, mindset shifts, and empowering female entrepreneurs in real estate and beyond. ____________________ Hey there and welcome back to this episode. I am so delighted to have my friend Lorna Sherla…
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From Grinding to Grooving with Steve Kyles
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13:18
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13:18Episode 131 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Steve Kyles to talk about the transition from "grinding" to "grooving" in your business. We explore how to shift your mindset and build momentum by focusing on calls to referral partners who already know an…
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Gaining Positive Cashflow as a Real Estate Investor with Stacey Johnson-Cosby
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41:25Join Jen and guest Stacey Johnson-Cosby as they discuss the importance of becoming a Real Estate Investor to gain positive cashflow and set yourself up for retirement! ____________________ Join the Mortgage Lending Mastery Community Today: YouTube: https://www.youtube.com/channel/UCIz6-AkN3rMajV8OHfbJ_zw?view_as=subscriber Facebook: https://www.fac…
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Episode 130 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, Frank Garay and special guest Steve Kyles dive into the importance of truly disconnecting during your time off. As loan originators, we know how difficult it can be to step away from active pipelines and ongoing client nee…
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Taking Action, the Key to Success with Brandon Barnum
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41:10
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41:10In this episode, Jen sits down with returning guest, Brandon Barnum as they discuss how he took action to create the success he has today! Brandon shares a bit about his journey to becoming CEO of HOA.com. You're not going to want to miss this insightful episode! Tune in! ____________________ Join the Mortgage Lending Mastery Community Today: YouTu…
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Building Realtor Relationships with Richard Smith from QualifiedAgentList.com
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17:13
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17:13Episode 129 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this episode, I sit down with Richard Smith, owner of QualifiedAgentList.com, to discuss how mortgage loan officers can gain a competitive edge by working with a curated list of top-producing real estate agents. We dive into the key adv…
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Getting Online Leads Booked on Your Calendar with Chris Johnstone
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28:14
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28:14In this week's episode, join Jen and guest Chris Johnstone. Chris explains how Connection Incorporated will more than double the number of qualified appointments that show up on your calendar! ____________________ Join the Mortgage Lending Mastery Community Today: YouTube: https://www.youtube.com/channel/UCIz6-AkN3rMajV8OHfbJ_zw?view_as=subscriber …
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Making Safety #1 for Agents with Tracey Hawkins
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54:15
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54:15Join Jen and her special guest Tracey, the Safety Lady, Hawkins! Tracey has made it her mission to educate real estate agents and businesses all over the world, on safety measures while working in their field. Tune in to hear more! ____________________ Join the Mortgage Lending Mastery Community Today: YouTube: https://www.youtube.com/channel/UCIz6…
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Sailing the World and Serving the Mortgage Industry with Josh Pitts of Shred Media
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24:31Episode 128 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. In this captivating episode of the Mortgage Loan Officer Podcast, I sat down with Josh Pitts, founder of Shred Media, who has taken the ultimate leap into adventure. Josh has sold everything he owns, bought a 50' catamaran, and moved his e…
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Making Modern Changes in the Mortgage Industry with Phil Treadwell
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48:28
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48:28This week, Jen is joined by Phil Treadwell. Phil is making it his mission to help move the mortgage industry into a more modern and relevant place. It is time to embrace change and revolutionize the industry! ____________________ Join the Mortgage Lending Mastery Community Today: YouTube: https://www.youtube.com/channel/UCIz6-AkN3rMajV8OHfbJ_zw?vie…
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Embracing the Van Life: An Inspiring Conversation with Megan Anderson of MBS Highway
28:06
28:06
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28:06Episode 127 Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay. Ever dreamt of hitting the open road, leaving the conventional behind, and embracing a life of adventure? In this captivating episode, we sit down with mortgage industry icon Megan Anderson of MBS Highway, who has done just that. Megan mad…
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