CX Pulse Check #2

Experience Action

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what's happening right now in Customer Experience (CX).
What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior? Imagine the insights you could gain if you knew how these businesses are enticing customers with exciting new offerings like curbside delivery, sample boxes, and impulse purchases. The discussion in this episode delves into these innovative strategies, exploring how they're changing the way customers shop.
We also turn our spotlight on Lumin Fitness, a pioneering player in the fitness industry that's breaking boundaries with its AI gyms and virtual trainers. Get ready to discover the potential of this fresh approach to redefining the customer experience.
Have you ever wondered what would happen if customer feedback could be harnessed for a greater cause? We bring you the intriguing story of VOTO, a company that's doing just that by combining customer engagement with a social cause. It's a fantastic example of a business exhibiting its values and connecting with customers on a deeper level. We discuss the importance of such gestures, and how they can significantly enhance an organization's image and foster customer loyalty.
Tune in to be inspired and empowered to really look to the future about what customers want.
Resources Mentioned:
Learn more about CXI® Flight School -- cxiflightschool.com
Experience Investigators Learning Center -- experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Chapters

1. Innovative Customer Experience Solutions (00:00:00)

2. Incentivizing Customer Feedback With Social Causes (00:12:38)

3. Experience Investigators (00:20:51)