Dr. Jackleen Samuel-Kloes: Reimagining the Delivery of Care

Healthy Wealthy & Smart

I had the pleasure of speaking with Dr. Jackleen Samuel, CEO of Resilient Healthcare, on the latest episode of the Healthy, Wealthy, and Smart podcast. Dr. Samuel shared insights on the evolution of care delivery and the innovative solutions Resilient Healthcare is implementing to bridge gaps in healthcare. From acute care at home programs to extending services into the community, Resilient Healthcare is revolutionizing the way patients receive care. Here are the key takeaways from our conversation:

• Innovative Care Delivery: Resilient Healthcare offers acute care at home programs, providing hospital-level care in the comfort of patients' homes.
• Collaboration with Hospitals: By partnering with hospitals, Resilient Healthcare is able to extend care into the community and improve access to services.
• Tech-Enabled Solutions: Leveraging technology for continuous monitoring and virtual consultations, Resilient Healthcare ensures patients receive high-quality care remotely.
• Importance of Resilience: Dr. Samuel emphasizes the need to be resilient and push forward in the face of challenges, advocating for positive change in the healthcare industry.

Time Stamps:

00:00:03 - Introduction and Welcome 00:00:14 - Episode Topic: Changes in Healthcare Delivery 00:00:35 - Guest Introduction: Dr. Jackleen Samuel 00:00:59 - Dr. Samuel's Background and Career Path 00:02:05 - Inspiration Behind Resilient Healthcare 00:02:33 - Benefits of Home Healthcare 00:03:25 - Transition from Clinical to Nonclinical Role 00:05:13 - Evolution of Resilient Healthcare 00:07:18 - Acute Care at Home During the Pandemic 00:09:02 - Practical Implementation of Acute Care at Home 00:11:05 - Patient Feedback and Satisfaction 00:12:21 - Business Model and Operations 00:14:13 - Credentialing and Staffing 00:15:09 - Workflow and Coordination with Hospitals 00:17:19 - Benefits of Home Visits for Physical Therapy 00:19:24 - Challenges and Opportunities in Home Healthcare 00:20:02 - Extending Hospital Services into the Community 00:22:16 - Disconnect in Home Health Awareness 00:23:21 - Partnering with Local Providers 00:25:10 - Surprises and Challenges in Healthcare Industry 00:28:17 - Positive Reception of Hospital at Home Model 00:29:16 - Final Takeaways and Encouragement 00:30:16 - Contact Information and Website 00:30:51 - Advice to 20-Year-Old Self 00:31:35 - Conclusion and Farewell

More About Dr. Jackleen Samuel-Kloes, PT, DPT:

Dr. Jackleen Samuel is the CEO/President of Resilient Healthcare (Plano, TX) and a serial entrepreneur deeply passionate about disrupting traditional healthcare delivery. With over a decade in the industry, she consistently drives growth, innovation, and pursues her mission to make healthcare both convenient and transparent for patients.

Beyond her leadership at Resilient Healthcare, Jackleen's entrepreneurial spirit shines through her diverse ventures. She founded a post-acute rehabilitation company, spearheaded a neurology therapy clinic, and co-owned a physical therapy management firm.

Each endeavor underscores her commitment to elevating patient care through technology and innovative methodologies. As a result, Resilient Healthcare stands as a beacon in the health-tech landscape, delivering unparalleled hospital-at-home services while championing operational excellence and profitability.

A graduate of New Jersey Institute of Technology and Rutgers University, Jackleen earned a bachelor's degree in biology, coupled with a tech-centric minor in History, and later pursued a Doctorate in Physical Therapy from Rutgers.

Her influential role in healthcare has garnered notable recognition, including a feature in Becker's Hospital Review's esteemed "116 Women in Health IT to Know." In addition to this, she serves on the Board for Kick Foundation, offers insights as a thought leader for Forbes, and holds titles as a UBS Fourth Effect and UBS Luminary Fellow.

Outside her professional sphere, Jackleen values her moments outdoors, whether that's a camping trip or a hike with family. She resides in Texas, sharing her home with her husband, four children, and two dogs. A sports aficionado, she holds a special fondness for soccer.

Resources from this Episode:

Resilient healthcare Website

Jackleen on LinkedIn

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