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Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of th ...
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Talking Theology

Philip Plyming

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The podcast of Cranmer Hall, the theological college within St John's College, Durham University. We explore life’s big questions, and look to join the dots between theology, church, and the world. Philip Plyming, Warden of Cranmer Hall, is joined by a wide range of guests with a wealth of knowledge and experience.
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Things Musicians Don't Talk About

Hattie Butterworth & Rebecca Toal

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Hattie Butterworth and Rebecca Toal host a podcast of insight and change in the classical music and arts professions. Delving into the often stigmatised worlds of mental health, injury, discrimination and productivity, classical music issues are spoken and revived. Join Hattie, Rebecca and guests for important conversations, inspiring moments of wisdom and poignant vulnerability. Hosted on Acast. See acast.com/privacy for more information.
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show series
 
Chloe is joined with music icon, VON, to talk about everything from her making music with a Vibrator to teaching at NYU. Go see VON live at Terminal 5 in NYC 10/25 for a Halloween Rave, produced by NSFW creator, Chloe aka Chlomosexual Presents. Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My …
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Judith Harvey is the eCommerce lead at Naturisimo, the home of ethical beauty. Founded in 2008 they now sell via their Shopify store with 7-figure sales. Hit PLAY to hear: Naturisimo’s personalization journey The challenge of maintaining Naturisimo’s identity while promoting the brands they carry How to effectively use brand stories Retaining custo…
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Chloe sits down with Ray Baker, founder and artist behind Sweet Baby Rays, the fast growing brand known for their iconic tees. Learn how Ray went from a corporate day job to owning her own business where she gets to live her creative dreams. Follow Sweet Baby Rays on Instagram! Support the show Follow Not Safe for Werk on Instagram! Theme song by V…
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John Sills is the Author of the ‘leadership book of the year 2023, “The Human Experience: How to make life better for your customers and create a more successful organization”, AND managing partner at The Foundation Growth Consultancy where they help organisations achieve customer led success. Hit PLAY to hear: The importance of human experience in…
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Lauren Duncan is the Head of eCommerce at Philip Kingsley, creators and sellers of Trichological Hair and Scalp products. Founded in the 1950s, Philip Kingsley now sell via their Magento eCommerce store, wholesale via salons and other retailers, and run 2 clinics in London and New York. Their number one Hair Mask sells one unit every 30 seconds wor…
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When cellist Matthew Barley was 16 he tried to take his own life following a drug-induced psychotic episode. He then went on to channel everything into music until in 2019 the trauma of the event resurfaced. We speak to Matthew about his experience of psychosis, looking back on his experiences and the process of trauma therapy and the impact of aya…
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Jenna Tanenbaum was Head of Growth at DTC toilet paper success story Who Gives a Crap for nearly 4 years. And she now runs performance creative and UGC marketing agency Ostrich. Hit PLAY to hear: How Jenna got her start in eCommerce What she learned as Head of Growth at WGAC Lots of advice about how to build your business for growth Tips for handli…
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In this week's episode, Chloe sits down with Solonje Burnett, also know as the "Weed Auntie" to discuss her experience creating intentional, inclusive spaces in the cannabis community. Follow Solonje and Weed Auntie on Instagram! Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My Friends Basemen…
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Rosie Mangiarotti is the founder & CEO at Perkies, creators of innovative undergarments. Founded in 2019, Perkies sells via their Shopify store, Amazon, and wholesale, and is now growing 100% year on year. Hit PLAY to hear: Why you should solve real pain points in your business How Perkies adapted and evolved their product line Rosie’s collaboratio…
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This was a big one for Things Musicians Don't Talk About: our first live show!!!! We are so grateful to the London Podcast Festival for inviting us to take the stage with the exceptional Ayanna Witter-Johnson. Hattie and Becca talked a little bit about the conception of the podcast and their own mental health journeys, and then chatted with Ayanna …
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In this episode Chloe sits down with Eli and Fig, the heart throb, rock stars, behind Um Jennifer? Tune in to for hot tips on starting a band, believing in yourself and find out if Um Jennifer gets girls. Listen to Um Jennifer or catch them live, October 1st at Music Hall of Williamsburg - opening for Towa Bird! Follow Um Jennifer on Instagram! Sup…
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We're back with our first interview after the summer! The brilliant Laure Chan speaks with Hattie and Becca about her cross-cultural, genre-bending creative endeavours and her journey to musical authenticity. How did Laure get into composing whilst already being an established violinist? How does she explore her own identity through the medium of m…
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Nick Feint is the founder at Stone Arrow Jewellery. A multichannel jewellery retailer selling recycled glass jewellery from New Zealand. Founded over 25 years ago they now sell via their own physical and eCommerce stores, as well as wholesale, totalling around $500,000 a year and are growing at a steady annual 20%. Hit PLAY to hear: Adaptability in…
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Trigger warning: eating disorders, weight (no specific numbers) A different format of episode this week! Becca reads out her latest blog on her body, her identity and her fears about the possibility of a life of ‘sizing-up’. She answers some questions afterwards about the blog, talking about the male gaze, the concept of numbers in recovery and the…
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Wizz Selvey is a powerhouse with a constant stream of ideas and insight (that’s what her clients say!). Wizz helps brands navigate the retail space in the UK, helping them standout, build brand awareness and grow through both DTC sales AND selling through retail partners. Wizz and I have been sharing tips on LinkedIn for AGES so it’s great to final…
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For the first time ever, Chloe is joined with TWO guests: Isabella & Alicia Serrani, twin sisters, and founders of clothing brand TWIN: That's What I Need. Tune in as the twins talk about serial entrepreneurship, designing clothing for REAL people, and maintaining healthy relationships with your co-founder. You can find TWIN on Instagram or visit t…
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Stuart Davis is the co-founder, CEO, and everything else!! at Dubs – a footwear brand on a mission to disrupt the kids’ shoe industry. They’re clearly having an impact as (at the time of recording) they’ve just been shortlisted for FOUR awards at the Drapers Footwear Awards!! Launched in 2022 they’re selling via their Shopify store and stockist net…
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Nick Hussey is the founder and managing director at FRAHM Jacket, a men’s clothing brand that exclusively sells by pre-order. Founded in 2018 they did £2.2million via their Shopify site in 2023. Hit PLAY to hear: Why honesty and transparency are key for any brand The role of preorders in building a successful business Thinking long-term Practicing …
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In this week's episode, Chloe is Joined with Yoga Instructor, Karina Fernandez to talk about challenging yourself, trusting the universe, building resilience and chasing your dreams. Follow Karina on Instagram @___karinakarina Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My Friends Basement S…
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Bryan Marville is the founder of apparel business WORN, where he’s on a mission to dismantle America’s relationship with commodity cotton basics and fast fashion. Founded in 2018, they sell via their Shopify store and wholesale channels, and are now a 7-figure business. Hit PLAY to hear: Why prioritizing product quality is key How to do effective b…
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In this episode Chloe is Joined by Cassie Black, also known as the "Safe Slut" to talk about her work as an adult performer, sex positive activist, pornhub author and more! Tune in to hear Cassie talk about what it means to be a "safe slut" in practice and online. Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, epis…
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Matt Henton is Head of eCommerce at Moss, the men’s suits and formal fashion brand. Founded in 1851 Moss now sell via their Remarkable eCommerce site, and 110 physical stores around the UK. Hit PLAY to hear: How crisis can be a catalyst for change The importance of product quality Focusing on storytelling to create connections with customers Their …
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Chloe brings in Kylie Davis, corporate cannabis baddie to talk about the ups and downs of working in regulated cannabis. Learn how Kylie took consuming the plant for chronic pain and turned it into a full time corporate career. Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My Friends Basement …
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Bryony Tagg is the Head of eCommerce at Chilly’s, a BCorp retailer on a mission to accelerate the adoption and everyday use of REUSABLE PRODUCTS. Starting with the Chilly’s water bottle in 2010 the brand has gone a long way in the last 14 years. Their headless eCommerce site does around 30,000 orders a month, plus they have a wholesale channel too.…
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You are listening to a milestone episode – eCommerce MasterPlan’s episode 500!! To celebrate this significant event, we gathered past guests – 20 of them! – and asked them the question: “what’s your top tip to make an eCommerce store more profitable?” Here’s our guest line-up for this extra-special episode: Mike Stevens, The Direct to Consumer Play…
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This week, Chloe sits down with award winning Photographer and Director, Eva Woolridge. Tune in to hear hear about Eva's journey to becoming a full time photographer and how she responsibly approached making the leap! Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My Friends Basement Studios.…
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Reflecting on recent trips back to our former music schools and colleges, we chat about the complex emotions that arise when revisiting places of past trauma. We discuss the challenges of addressing mental health in educational settings, wondering if our message is relevant to current students, and the lasting impact of architecture and locations o…
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Shabbir Mookhtiar is the co-founder and CEO of Flavers, a home delivery service for home cooked food. Number 50 on the Startups 100 2024 they’re growing fast. Founded in 2020 they now have over 100 chefs and over 10,000 paying customers. Hit PLAY to hear: Identifying and solving real-world problems Adapting business models to market demands Importa…
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Chloe sits down with visual artst and producer, XKYLAR, to talk about designing the tour visuals for icons like Kim Petras and MUNA, as well as, an exciting upcoming project of their own...coming to Elsewhere in NYC fall 2024! Support the show Follow Not Safe for Werk on Instagram! Theme song by VON Music, episodes produced at My Friends Basement S…
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Hugo Douglas-Deane is co-founder and CMO of sustainable marketplace Canopey – the home for buying better. Founded in 2021 they soft launched in May 2023 and officially launched September 2023. Currently, the biggest focus is building the communities of vendors and customers which is up to over 30,000. Hit PLAY to hear: The importance of sustainabil…
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When cellist Ruth Philips was 29 and studying in America, she left her room as she wanted it to be found after her death. So certain was she that the performance approaching her would be the end of her life. Now, Ruth is sought after for her whole, integrative approach as a cello teacher, mindfulness practitioner and performance coach. She speaks t…
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Gregor Leckie is the founder and managing director of Rapscallion Soda. Founded in 2018, they’ve shipped over three quarters of a million cans! Selling via their DTC Shopify store and B2B Shopify trade site, they’re now doing over 1,000 orders a month. Hit PLAY to hear: Why adaptability has been a key business strategy for Rapscallion Soda Sustaina…
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Chloe sits down with comedian and late night writer, Ella Yurman to discuss their experience pursuing being a hot person with a hot job in comedy. By night you know Ella from T4T comedy and Late Stage Live... by day you know Ella for making Anna Wintour's coffee. Does Ella have time to sleep? Find out in this week's episode! Support the show Follow…
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Janis Thomas is the Managing Director at Look Fabulous Forever, the innovative cosmetics and skincare brand designed to meet the needs of older women. They’re a UK DTC brand selling globally to a customer base often ignored by the DTC world, who they’re serving via a Magento site. Founded in 2013, Janis has been driving the growth strategy for just…
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Marianne Morrison is the Investment Director at Baaj Capital, a fund who turnaround and grow a portfolio of eCommerce brands. The portfolio currently includes about 30 eCommerce brands including 365 Games, In The Style, and Roov. Hit PLAY to hear: Why you need to focus on key initiatives The importance of diversifying your paid traffic strategies O…
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Sam Wright is the Managing Director at specialist eCommerce SEO agency Blink SEO, and at Macaroni Software the new Shopify-specific SEO tool he’s building to solve problems that they’ve found with SEO at Blink SEO, especially productivity-wise. Sam’s been in SEO since 2007, and in eCommerce since 2002. Hit PLAY to hear: Why you should prioritize yo…
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Chloe Philips, founder of the iconic party series "Chlomosexual Presents," talks to hot people with hot jobs! After pivoting from almost a decade in tech sales to partying and working in the regulated Cannab*s market full time, Chloe's on a journey to inspire others to take the leap into chasing your passion full-time. Join her as she brings in gue…
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Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business. Hit PLAY to hear: The role of personalization in fulfilment How efficient systems and tech help in fulfilment operations Why having a motivated team pays off The importance of early and accurate …
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Sarah Jordan is the founder & CEO of Y.O.U Underwear sellers of beautifully designed, ethically manufactured and eco-friendly underwear making the world a better place one pair of pants at a time. They’re also the UK’s top scoring B Corp, and the top fashion brand in the world. Founded in 2016 and launched in 2018, last year Y.O.U Underwear sold £2…
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Natalia Chappell is a Digital Marketing consultant focused on scaling up eCommerce businesses. She’s recently finished a role as Head of eCommerce at THG. That’s The Hut Group, home of multiple eCommerce brands across beauty, luxury and nutrition including Cult Beauty, Look Fantastic and Coggles–the luxury fashion brand that Natalia has most recent…
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Danielle Malconian is the CEO at Vikki Vi and Plus by Design. She started Plus by Design as an online fashion store selling to the Plus size market in 2001 and took over plus size fashion brand Vikki Vi in 2008 which wholesales to both Plus by Design and other retailers. Across wholesale and their Shopify store the combined revenue is now $1.5milli…
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Nicky Lomax is a super star CRM leader–most recently spending 4 and a half months at global fashion retailer Ted Baker as Head of CRM to build and train the new team, fix the CRM tech stack and database, launch SMS, cut costs, and put in place a killer strategy for 2024. Hit PLAY to hear: The importance of CRM in eCommerce How to start building you…
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Costanza Tomba is a co-founder and CPO (Chief Product Officer) at TA-DAAN, a brand founded in 2020 as a destination for craftsmanship, creativity, and sustainability, selling contemporary craftsmanship across homes, gifts, accessories, and jewellery. Their community is over 200,000 followers, and a network of over 5,000 artisans across Europe creat…
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We thought we'd celebrate hitting 3,000 Instagram followers as some sort of milestone in this crazy journey to cultivate much-needed honesty in the music industry! Every follower, every listener we connect with feels like a little headway in making change in the culture. In this episode, we take some time to look back on our podcast journey so far,…
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Emily Hollender is a Fractional Marketing Director for Early-Stage Consumer Start-ups, especially those looking to build brand and community across both online and offline platforms. Current and past clients include: Rent the Runway, The Wing, Tia, The Sill, and Modern Animal. Hit PLAY to hear: Emily’s exciting eCommerce journey Why brands should l…
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Paul Sherratt is the founder and CEO of gloveglu, a global sports brand specialises in goalkeeper products and services. Founded in 2010, they now sell via their Shopify store, marketplaces, and wholesale. In 2023, gloveglu sold to over 80 countries, growing at 45% year on year with annual sales on track for £2.5 million in total, with 20% via the …
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