Best Michael Mattson Podcasts (2024)

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The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

1d ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
Mysteries of the Cosmos, From Dark Energy to the Big Bang: A State of the Universe report with Michael Turner 1:57:16

1h ago1:57:16

1:57:16

Michael Turner has been one of the leading pioneers in the emerging field of particle-astrophysics: the effort to understand the large scale properties of our universe by exploring the fundamental microphysics that ultimately governed the earliest moments of the big bang. It has been an area in which most of my own research has been focused, so it …

1
Retired NASA scientist Dr. Richard F. Haines talks about U.S. troops shooting at a UFO during the Korean War/ Could extreme deceleration rule out UFOs being from Earth? 1:19:49

5h ago1:19:49

1:19:49

Send us a Text Message. Summer Rerun Series. In an episode that originally aired on May 3, 2023, host Michael Ryan interviews retired NASA scientist Dr. Richard F. Haines about his book CE-5 and humans trying to communicate with extraterrestrials. He also discusses two cases from his book Advanced Aerial Devices Reported During the Korean War in wh…

1
Episode 169: Dave Feldman talks about cholesterol and the ketogenic diet 1:23:08

5d ago1:23:08

1:23:08

Dave Feldman is the founder of the Citizen Science Foundation and is known for his research into the ketogenic diet. Dave is a software engineer by training who embraced a ketogenic diet to avoid his progression toward type 2 diabetes. he joins us on this episode of STEM-Talk to share that journey. After undertaking the high-fat/low-carbohydrate di…

1
U.S. soldier David Marceau talks about a nighttime encounter he had with a 100 foot long UFO during a training mission at Canadian Forces Base Gagetown, New Brunswick 1:04:15

7d ago1:04:15

1:04:15

Send us a Text Message. Summer rerun series. In this episode that originally aired on January 25, 2023, host Michael Ryan interviews U.S. soldier David Marceau who had an encounter in 1992 with a UFO that was 100 feet long and 50 feet wide late at night while he was on guard duty at Canadian Forces Base Gagetown. The base at Gagetown is a massive (…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

8d ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
Jeffrey Sachs: Economics, Conflict, and Real-World Diplomacy 1:22:04

14d ago1:22:04

1:22:04

Jeffrey Sachs was the youngest tenured professor in Harvard’s history when he was promoted only a few years after receiving his PhD. And for good reason. He is one of the most remarkable intellects I know. I have always been amazed and the breadth of his reading and knowledge, and when I give him one of my physics books, he reads it in a day, and c…

1
Interviews: Two eyewitness accounts of UFOs that altered their view of the world/ Two people, one from Melbourne, Australia and one from Regina, Canada. 42:56

14d ago42:56

42:56

Send us a Text Message. Summer rerun series. In episode 5 from Season 2 (which originally aired on October 4, 2023) two eyewitness accounts of UFOs that were closer than 30 feet away. Each sighting has changed the witness and the way they view the world. Julie is from Melbourne, Australia and she talks about her encounter that was witnessed by her …

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The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

16d ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

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Did astronaut Gordon Cooper's report of a UFO landing and being filmed at Edwards Air Force Base really happen?/ Christine Scott's book review of John Keel's Eighth Tower 57:10

21d ago57:10

57:10

Send us a Text Message. Summer rerun series. In episode #30 that originally aired on March 22, 2023 Host Michael Ryan and commentator Christine Scott take a deep dive into the facts to find the truth. Did Gordon Cooper actually film the landing of a UFO at Edwards Air Force Base? Christine Scott also gives her book review of the Anomalist Books rep…

1
Mark Mattson: Building the Brain: Glutamate as Sculpture and Destroyer 2:11:03

28d ago2:11:03

2:11:03

You’ve probably heard of Serotonin, or Dopamine. Those are the sexy neurotransmitters that get all the press. However, you have probably not heard of Glutamate. Which is a shame because it is probably the most important neurotransmitter in the brain, responsible in large part for its growth, and also its plasticity. Mark Mattson is a neuroscientist…

1
THE STAR BLANKET ENCOUNTER: 22 people including 4 RCMP officers witness 150 ft. diameter UFO lifting off and hovering for 2 hours on Saskatchewan First Nations Reservation 1:11:11

28d ago1:11:11

1:11:11

Send us a Text Message. Season 2 Episode 39. In the Season 2 finale, host Michael Ryan and commentator Christine Scott take a deep dive into The Star Blanket Encounter. On the night of November 27, 1973 a UFO that was described as being between 100-150 feet in diameter was first seen by Chief Noel Star of the Star Blanket First Nations Reservation.…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

30d ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Episode 168: Alessio Fasano discusses celiac disease and gluten-related disorders 1:25:42

1M ago1:25:42

1:25:42

Dr. Alessio Fasano, who is considered the world’s leading expert in celiac disease and gluten-related disorders, returns for his second appearance on STEM-Talk. Although just 2 million Americans have celiac disease, an estimated 20 million Americans suffer from gluten sensitivity. Alessio is a professor and director of the Mucosal Immunology and Bi…

1
Aviation safety expert Todd Curtis talks about weather balloons and UFOs and why UFOs are probably not secret technology/ Also 2006 Chicago O'Hare UFO Incident 1:32:31

1M ago1:32:31

1:32:31

Send us a Text Message. Season 2 Episode 38. Host Michael Ryan interviews aviation safety expert Todd Curtis. Mr. Curtis talks about weather balloons and why UFOs are most likely not secret technology. Todd Curtis also talks about his time in the U.S. Air Force where he served at Edwards Air Force Base. He also talks about a glider pilot in Albany,…

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The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

1M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Charles Duhigg: The Art and Science of Communication 1:06:04

1M ago1:06:04

1:06:04

I admit I was somewhat intimidated when the prospect of hosting Pulitzer-prizewinning journalist Charles Duhigg on the podcast was raised. What caused my angst was the subject matter we would discuss: Communication. Hosting this podcast has been a learning experience, in so many ways. Since listeners are very free with advice, especially when they …

1
UPDATE-Interview with Charles Smith, son of witness to UFOs at THE BEAR POINT INCIDENT (S2 Ep.28) in Nova Scotia/ Book review of Robert Powell's UFOs 53:02

1M ago53:02

53:02

Send us a Text Message. Season 2 Episode 37. Host Michael Ryan interviews the son of Lawrence Smith who was a witness along with his brother, Gene Smith to the UFOs at Bear Point, Nova Scotia. The BEAR POINT INCIDENT was covered in Season 2, Episode 28. Charles Smith (son of Lawrence Smith), brings the event to life as he recounts what it was like …

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

1M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

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UK ufologist Alan Foster talks about the Night of Triangle UFOs over Wales/ Plus RAF Pilot who chased huge UFO over Cyprus 1:17:54

2M ago1:17:54

1:17:54

Send us a Text Message. Season 2 Episode 36. Host Michael Ryan interviews UK ufologist Alan Foster. Mr. Foster covers many topics including The Night of Triangles which happened in Southern Wales in January, 1983. He also talks about an RAF pilot who chased a huge UFO over Cyprus. If you would like to find out more about Alan Foster you can check o…

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The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

2M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
Who was Lt. Col. Wayne Mattson? Jan Aldrich sheds light on the man who may have known more about UFOs than anyone else/ Also why Jan Aldrich has given up on AARO 56:13

2M ago56:13

56:13

Send us a Text Message. Season 2 Episode 35. Michael Ryan interviews legendary ufologist Jan Aldrich about Lt. Col. Wayne Mattson. Mattson is a mysterious and little-known figure in the UFO world. However, he may have known more about UFOs than anyone else. Jan also talks about an important UFO encounter that Mattson had while flying during the Vie…

1
Episode 167: Nicholas Norwitz discusses a ketogenic diet as metabolic medicine 1:06:21

2M ago1:06:21

1:06:21

Today we have Dr. Nicholas Norwitz, 28, a third-year Harvard Medical School student whose research into the applications of a ketogenic diet as metabolic medicine has attracted a significant following. For a number of years during his youth, Nick suffered from a number of debilitating diseases, including osteoporosis, ulcerative colitis, and inflam…

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

2M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
Documentary filmmaker Joe Tury talks about his film GRAND TOWER UFOs AND OTHER HIGH STRANGENESS/ Christine Scott reviews CONFESSION by Robert Hastings and Dr. Bob Jacobs 1:00:12

2M ago1:00:12

1:00:12

Send us a Text Message. Season 2 Episode 34. Host Michael Ryan interviews documentary filmmaker Joe Tury about his film Grand Tower UFOs and Other High Strangeness. His film covers the event that happened on March 22, 1973 when a UFO was hovering over the Grand Tower Illinois Power Plant. Grand Tower is also the site of a lot of other high strangen…

1
From Quarks to Galaxies: A tour through the forefront of modern physics with Frank Wilczek 3:55:14

2M ago3:55:14

3:55:14

I have had the privilege of working closely with Frank Wilczek for over 40 years, on and off, and we have written perhaps a dozen scientific papers together over that time. Our collaborations together were always a source of joy, and often of wonder, and I am pleased to say that a number of them had significant impact on our fields of study. While …

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The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

2M ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
THE PARLIAMENT HILL INCIDENT/ UFOs over the Prime Minister's house and the House of Commons witnessed by 11 RCMP officers including the Commissioner of the RCMP 1:01:54

2M ago1:01:54

1:01:54

Send us a Text Message. Season 2 Episode 33. No, this isn't the headline from a supermarket tabloid...this really happened. Host Michael Ryan and Commentator Christine Scott take a deep dive into RCMP reports from March 4, 1969 and June 5, 1969. High strangeness was overhead on the night of March 4 and June 5, 1969. We discuss the reports of RCMP p…

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

2M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
Episode 166: Vyvyane Loh on atherosclerotic heart disease 54:59

3M ago54:59

54:59

Dr. Vyvyane Loh returns to STEM-Talk for her second appearance to talk about atherosclerotic heart disease. Also known as ASCVD, the disease has been reported to affect 26 million people in the U.S., and annually leads two million hospitalizations and more than 400,000 deaths. Vyvyane is a board-certified physician in obesity and internal medicine.…

1
Irish ufologist Chris Gaffney talks about the 2004 Aer Lingus Boeing 737 that was damaged in flight by a triangle UFO/Also Betty Meyler, Project Morrigan and more! 1:37:01

3M ago1:37:01

1:37:01

Send us a Text Message. Season 2 Episode 32. Host Michael Ryan interviews Irish ufologist Chris Gaffney. Chris Gaffney takes us on a deep dive of all things relating to UFOs in Ireland. From the 2004 encounter that an Aer Lingus 737 had with a triangle UFO. The encounter caused damage to the wing of the aircraft. We also play a conversation between…

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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

3M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
Author Bill Rountree talks about his 50 year journey of alien encounters documented in his book: Aliens Are With Us. 53:26

3M ago53:26

53:26

Send us a Text Message. Season 2 Episode 31. Host Michael Ryan interviews author Bill Rountree. Mr. Rountree spent most of his life as project manager on large information technology projects for major companies like Sprint and Coca Cola, but for over 50 years he kept a secret. He had been having alien encounters since he was 7 years old. Bill Roun…

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

3M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

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(Audio) Katherine Brodsky: Speaking Out in an Age of Outrage 2:22:46

3M ago2:22:46

2:22:46

I first stumbled upon the journalist Katherine Brodsky, who has been a commentator and writer for various media outlets, when I heard about her new book, No Apologies: How to Find and Free Your Voice in the Age of Outrage. The title intrigued me but I admit I was a bit skeptical. Having written and spoken about co-called cancel culture in the acade…

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THE PROCHNER FARM INCIDENT/Multiple witnesses of large UFO 30 feet above Saskatchewan farm/Investigated by the Canadian military and the RCMP 1:05:10

3M ago1:05:10

1:05:10

Send us a Text Message. Season 2 Episode 30. Host Michael Ryan and Commentator Christine Scott take a deep dive into The Prochner Farm Incident. During the early morning hours of August 4, 1968 three members of the Prochner family witnessed a large UFO hovering over their house and their barn. The farm was located near Qu'appelle, Saskatchewan. The…

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The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

3M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

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Retired Major Harold Skaarup talks about NORAD and UFOs, his friendship with Stanton Friedman and what it was like to be at NORAD HQ on 911 1:33:29

3M ago1:33:29

1:33:29

Send us a Text Message. Season 2 Episode 29. Host Michael Ryan interviews retired Major Harold Skaarup. Major Skaarup spent 40 years in Canadian Army Intelligence and he was deployed in Cyprus, Bosnia-Herzegovina and in Afghanistan. He was also stationed at the NATO base in Lahr, Germany and the NORAD base at Cheyenne Mountain, Colorado. He talks a…

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

3M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

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A Conversation with Irwin Shapiro: Scientist Extraordinaire from the Earth to the Stars, and at 94, still going strong. 1:57:27

3M ago1:57:27

1:57:27

Irwin Shapiro is a remarkable human being by almost any standard. Following his education in physics at Cornell and Harvard, he had a job at MIT’s Lincoln Laboratory working on various problems in planetary dynamics, and radar ranging, when he went to a lecture and realized that a completely new phenomenon could occur in General Relativity that no …

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