Best Michael Mattson Podcasts (2024)

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

20d ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

1
Annie Jacobsen 1:29:56

3d ago1:29:56

1:29:56

Many of you will have been waiting for this podcast after my brief review of Annie Jacobsen’s new book Nuclear War: A Scenario on Critical Mass. I took advantage of our discussion to flesh out some of the harrowing details of her remarkable fictional account of a plausible 72 minutes which began with the launch of a single nuclear missile from Nort…

1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

4d ago31:21

31:21

🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …

1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

12d ago37:43

37:43

🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…

1
Mysteries of the Cosmos, From Dark Energy to the Big Bang: A State of the Universe report with Michael Turner 1:57:16

17d ago1:57:16

1:57:16

Michael Turner has been one of the leading pioneers in the emerging field of particle-astrophysics: the effort to understand the large scale properties of our universe by exploring the fundamental microphysics that ultimately governed the earliest moments of the big bang. It has been an area in which most of my own research has been focused, so it …

1
Episode 169: Dave Feldman talks about cholesterol and the ketogenic diet 1:23:08

22d ago1:23:08

1:23:08

Dave Feldman is the founder of the Citizen Science Foundation and is known for his research into the ketogenic diet. Dave is a software engineer by training who embraced a ketogenic diet to avoid his progression toward type 2 diabetes. he joins us on this episode of STEM-Talk to share that journey. After undertaking the high-fat/low-carbohydrate di…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

25d ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

1
Jeffrey Sachs: Economics, Conflict, and Real-World Diplomacy 1:22:04

1M ago1:22:04

1:22:04

Jeffrey Sachs was the youngest tenured professor in Harvard’s history when he was promoted only a few years after receiving his PhD. And for good reason. He is one of the most remarkable intellects I know. I have always been amazed and the breadth of his reading and knowledge, and when I give him one of my physics books, he reads it in a day, and c…

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

1M ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
Mark Mattson: Building the Brain: Glutamate as Sculpture and Destroyer 2:11:03

2M ago2:11:03

2:11:03

You’ve probably heard of Serotonin, or Dopamine. Those are the sexy neurotransmitters that get all the press. However, you have probably not heard of Glutamate. Which is a shame because it is probably the most important neurotransmitter in the brain, responsible in large part for its growth, and also its plasticity. Mark Mattson is a neuroscientist…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

2M ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Episode 168: Alessio Fasano discusses celiac disease and gluten-related disorders 1:25:42

2M ago1:25:42

1:25:42

Dr. Alessio Fasano, who is considered the world’s leading expert in celiac disease and gluten-related disorders, returns for his second appearance on STEM-Talk. Although just 2 million Americans have celiac disease, an estimated 20 million Americans suffer from gluten sensitivity. Alessio is a professor and director of the Mucosal Immunology and Bi…

1
The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

2M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Charles Duhigg: The Art and Science of Communication 1:06:04

2M ago1:06:04

1:06:04

I admit I was somewhat intimidated when the prospect of hosting Pulitzer-prizewinning journalist Charles Duhigg on the podcast was raised. What caused my angst was the subject matter we would discuss: Communication. Hosting this podcast has been a learning experience, in so many ways. Since listeners are very free with advice, especially when they …

1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

2M ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

2M ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
Episode 167: Nicholas Norwitz discusses a ketogenic diet as metabolic medicine 1:06:21

3M ago1:06:21

1:06:21

Today we have Dr. Nicholas Norwitz, 28, a third-year Harvard Medical School student whose research into the applications of a ketogenic diet as metabolic medicine has attracted a significant following. For a number of years during his youth, Nick suffered from a number of debilitating diseases, including osteoporosis, ulcerative colitis, and inflam…

1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

3M ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
From Quarks to Galaxies: A tour through the forefront of modern physics with Frank Wilczek 3:55:14

3M ago3:55:14

3:55:14

I have had the privilege of working closely with Frank Wilczek for over 40 years, on and off, and we have written perhaps a dozen scientific papers together over that time. Our collaborations together were always a source of joy, and often of wonder, and I am pleased to say that a number of them had significant impact on our fields of study. While …

1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

3M ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

3M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
Episode 166: Vyvyane Loh on atherosclerotic heart disease 54:59

3M ago54:59

54:59

Dr. Vyvyane Loh returns to STEM-Talk for her second appearance to talk about atherosclerotic heart disease. Also known as ASCVD, the disease has been reported to affect 26 million people in the U.S., and annually leads two million hospitalizations and more than 400,000 deaths. Vyvyane is a board-certified physician in obesity and internal medicine.…

1
The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

3M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

4M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
(Audio) Katherine Brodsky: Speaking Out in an Age of Outrage 2:22:46

4M ago2:22:46

2:22:46

I first stumbled upon the journalist Katherine Brodsky, who has been a commentator and writer for various media outlets, when I heard about her new book, No Apologies: How to Find and Free Your Voice in the Age of Outrage. The title intrigued me but I admit I was a bit skeptical. Having written and spoken about co-called cancel culture in the acade…

1
The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

4M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

4M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
A Conversation with Irwin Shapiro: Scientist Extraordinaire from the Earth to the Stars, and at 94, still going strong. 1:57:27

4M ago1:57:27

1:57:27

Irwin Shapiro is a remarkable human being by almost any standard. Following his education in physics at Cornell and Harvard, he had a job at MIT’s Lincoln Laboratory working on various problems in planetary dynamics, and radar ranging, when he went to a lecture and realized that a completely new phenomenon could occur in General Relativity that no …

1
Episode 165: John Edwards on ketamine treatment for depression and suicide prevention 1:04:26

4M ago1:04:26

1:04:26

Today we have Dr. Johnathan Edwards, an anesthesiologist and medical practitioner who specializes in human health and optimization. He is perhaps best known for treating mental health conditions with ketamine, a dissociative anesthetic that is used for general anesthesia, pain relief, depression and epilepsy. John also uses ketamine to help adolesc…

1
The Dos and Don'ts of AI Knowledge Assistants 25:33

4M ago25:33

25:33

Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center? Our own Stephen Harley joins Pete Wright to help us define what that line might loo…

1
The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

4M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157 32:58

4M ago32:58

32:58

🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st …

1
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156 29:25

5M ago29:25

29:25

🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧 CHAPTERS 0:00 Introduction 3:10 Why is CX important to Emily? 5:03 Balancing Efficiency and Building Connections 6:25 Creating Positive Experiences for Customers 8:32 Customer Experience Impact on…

1
Episode 164: Michael Leon on olfactory stimulation as a buffer for dementia symptoms 36:48

5M ago36:48

36:48

What if the path to delaying the onset of dementia symptoms begins at the nose? It is a doorway that the research of Dr. Michael Leon opened with a 2023 study on the power of olfaction enrichment to influence memory function and brain health. The findings drew wide acclaim and interest when his results found that stimulation of our sense of smell w…

1
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155 36:18

5M ago36:18

36:18

🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in CX Passport Episode 155 What’s in the episode?... CHAPTERS 0:00 Introduction 6:00 The 4 Personas of a CX leader 8:30 Future Thinking in Customer Experience 11:00 The promise of Gen AI for customer experience 16:15 The evolution of CX as a discipline 19:12 Chang…

1
A Dialogue with Label-Defying Journalist Jonathan Kay 2:49:06

5M ago2:49:06

2:49:06

I first became aware of Jonathan Kay through his writing for the online magazine, Quillette. And for full disclosure, I got to know him better because he is one of their editors, and he has edited several of my own pieces for that magazine. Before that, however, I had been a fan of his writing, and was happy to be able to have an extended conversat…

Podcasts Worth a Listen

Michael Mattson Podcasts

Podcasts Worth a Listen

Quick Reference Guide